The Condado Plaza Hilton
999 Ashford Avenue, San Juan 00907, Puerto Rico
+1 787 721 1000From
$73
Cheapest
rate per night
7.0
Good
based on 952 reviews
About The Condado Plaza Hilton
- Resort RoomEnjoy the many amenities of the resort
- Enhanced cleaningThis stay has committed to enhanced cleaning measures.Learn more
- FreebiesThis stay includes Wi-Fi for free
Providing views of Condado Lagoon, The Condado Plaza Hilton is located near a range of restaurants and cafés, and treats guests to a private beach, a Jacuzzi and free wireless internet access in all areas. Popular amenities, such as an outdoor pool, a sauna and outdoor tennis courts, make for an enjoyable stay in San Juan.
There are a variety of facilities available to guests of the resort, such as an express check-in and check-out feature, a kids pool and water slides. The 24-hour reception provides services like car rentals and luggage storage, and parking is also available. The resort also features a well-equipped fitness centre.
The Condado Plaza Hilton offers 570 air conditioned rooms filled with all the essentials to ensure an enjoyable stay. A refrigerator, a mini bar and movies-on-demand can also be found in each.
The Condado Plaza Hilton provides a varied dining experience with Pikayo and Eternal Lounge. Places to dine at the resort include Café Caribe and Aqua Bar & Grill.
The Condado Plaza Hilton has easy access to Condado Lagoon. Guests will find lots to see and do in the surrounding area, with Castillo San Cristobal, Old San Juan and the Fort San Felipe del Morro a short car ride away.
Photos of The Condado Plaza Hilton
Property safety measures
The Condado Plaza Hilton has implemented the following measures:Heightened sanitation
Daily cleaning, increased availability of sanitation products.
Social distancing measures
Lobbies with safe social distancing.
Latest deals for The Condado Plaza Hilton
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Double rooms($394 - $1,033)
Double room
Resort rooms($386 - $778)
Resort Room
Deluxe rooms($73 - $727)
Deluxe room
King rooms($342 - $902)
King room
Standard rooms($347 - $698)
Standard Room
Queen rooms($344 - $1,048)
Amenities at The Condado Plaza Hilton
- Private beach
- Water sport facilities (on site)
- Snorkelling
- Outdoor pool
- Water slide
- Fitness centre
- Restaurant
- Bar/Lounge
- Bicycle hire
- Tennis
Health and safety
- Daily housekeeping
- Contactless check-in/check-out
- Face masks for guests available
- Physical distancing in dining areas
- Physical distancing rules
- Property is cleaned by professional cleaning companies
- Process in place to check health of guests
- CCTV in common areas
- CCTV outside property
- Hand sanitiser in guest accommodation and key areas
- Screens or physical barriers placed between staff and guests in appropriate areas
- Use of cleaning chemicals that are effective against coronavirus
- 24-hour security
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- All plates, cutlery, glasses and other tableware have been sanitised
- Delivered food is securely covered
- Guests can opt out of accommodation cleaning
- Staff follow all safety protocols as directed by local authorities
- Disinfection of high-touch surfaces
- First-aid kit
- Enhanced cleaning
- Thermometers for guests provided by property
- Safe
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Entertainment staff
- Mini-market on site
- Meeting/Banquet facilities
- Express check-out
- 24-hour front desk
- Conference rooms
- Safety deposit box
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Conditioner
Dining
- Restaurant
- Bar/Lounge
- Coffee shop
- Minibar
- Snack bar
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Things to do
- Gift shop
- Eco tourism
- Bicycle hire
- Board games/puzzles
- Game room
- Scuba diving
- Diving
- Snorkelling
- Water sport facilities (on site)
- Pool table
Bathroom
- Hairdryer
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
General
- Family rooms
- Lake view
- Storage available
- Sea view
- Telephone
- Tile/marble floor
- City view
Pool and spa
- Hot tub
- Outdoor pool
- Saltwater pool
- Pool bar
- Sauna
- Water slide
Accessibility and suitability
- Hypoallergenic
- No smoking
- Roll-in shower
- Disabled access
- Lift
- Allergy-free room
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Radio
- TV
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Laundry
- Ironing service
- Laundry facilities
- Laundry service
- Trouser press
- Iron and ironing board
Family friendly
- Babysitting or child care
- Child pool
- Kids meals
- Indoor play area
- Kids' outdoor play equipment
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Bedroom
- Alarm clock
- Wardrobe or closet
Fitness
- Fitness centre
- Tennis
Parking and transportation
- Parking
Reviews of The Condado Plaza Hilton
7.0
Based on 952 verified guest reviews
Time of Year:
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WiFi need to be improved. Unable to use the entire trip
Pros:Location. Near restaurants and attractions
Cons:The room. Hotel bars.
Pros:Staff were so friendly, helpful and accommodating. Pool and tiny cove beach super convenient. Two restaurants open in hotel which is also convenient.
Cons:Rooms need updating but wouldn’t deter us from coming back!
Pros:Location is great. Beautiful beach right there. Rooms were clean.
Cons:Hotel is a little run down. Staff was not extremely engaged at check in and check out. WiFi didn’t work. TV screen was grainy. Smoke smell late at night.
Pros:Nice location
Cons:Breakfast buffet isn’t a good selection for diamond members
Pros:Beautiful hotel and amazing location with some great amenity options.
Cons:The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
Pros:I liked the beach being right there
Cons:Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
Cons:Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
Pros:Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
Pros:The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal.
Cons:The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
Location
999 Ashford Avenue, San Juan 00907
What's nearby
- Condado Beach233 m
- Museo de Arte de Puerto Rico2.1 km
- Ocean Park3.2 km
- Castillo de San Cristobal3.2 km
- The Poet's Passage3.7 km
- Viejo San Juan3.8 km
- Capilla del Santo Cristo de la Salud3.9 km
- Catedrál de San Juan Bautista3.9 km
- Paseo de la Princesa3.9 km
- San José Church4 km
- La Fortaleza4 km
- San Juan National Historic Site4.1 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at The Condado Plaza Hilton
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See most recommended stays in San JuanGood to know
Value for money | 7.0 |
|---|---|
Distance to city centre | 2.9 km |
Nearest airport | San Juan Isla Grande |
Distance to airport | 1.7 km |