Prague hotels in Prague 1 - Hradchany - Old Town

Pros: It was a very good stay at this Hotel, I was first given a room, which was not ready yet and got immediately another one. As a small apology I got a free Wine Bottle in my room. I haven´t expected this very nice guesture! Amazing Staff! Everytime again!

Cons: Everything was great!

Pros: High service orientation

Cons: I can’t think of one

Pros: Staff very helpful,

Pros: Nice location walking distance to the touristic attractions, restaurants nearby.

Cons: We had the room over the kitchen on the first floor and there was a bad smell in the room the last night of the stay. I assume it was from the kitchen although could also have been from the bathroom.

Pros: Breakfast was amazing. Hotel was quiet and relaxing.

Cons: Bed was hard to sleep on, uncomfortable pillows. Toilet paper was cheap.

Pros: Property was very clean, comfortable, the rooms very spacious, there was a very good selection for breakfast. Staff were very friendly & helpful. Loved our stay & would definitely recommend.

Cons: N/A

Pros: Great breakfast, comfy bed and wonderful SPA

Pros: Comfortable room, very clean Friendly & helpful staff

Cons: Little things that we expected were available on request e.g. ironing boards are usually present in basic hotels around UK The trouser press if present would have been nice We like mugs for tea & unfortunately they were not available As mentioned nothing major

Pros: Breakfast was phenomenal

Pros: It had slippers

Cons: Dismal staff

Pros: Location is great with easy access to the 22 to old town and so close to the Castle. The staff is delightful and very helpful. Our room was clean and well appointed. I would recommend staying 100%

Pros: Really excellent experience and pleasurable stay, especially the fabulous spa facilities. The only negative was that the beautiful hotel lobby hall was closed off one evening for a private funcion and we have to access the hotel via a side entrance.

Pros: Beautiful hotel in a great location.

Pros: Pool and breakfast

Cons: Nothing

Pros: location, public spaces, service

Cons: the room was a little on the small size

Pros: The property is magnificent. Beautiful lobby with welcoming staff. Excellent bar and restaurant area. Probably the best place we've stayed for the money in Europe. Room was typical in size, except the extremely high ceiling gave it a great feel.

Cons: called in advance because we wanted to make sure there was a Jacuzzi/whirlpool in the swimming pool but there was not and the pool was quite cold. Otherwise the hotel was fantastic but they really need a hot tub!!

Pros: Gorgeous hotel. The lobby was beautifully decorated for Christmas. Staff were welcoming and attentive. Our room was comfortable and the whole hotel was spotlessly clean. We thoroughly enjoyed the breakfast with a huge range of fresh food to choose from. We also used the fitness suite and pool area which was lovely too. The hotel was only a short 5-10 minute walk from the Old Square which was beautiful at this time of the year, filled with the Christmas markets, twinkly lights and with a stunning Christmas tree as its centrepiece! It was like a Winter Wonderland!

Cons: We loved it-nothing to dislike!!

Pros: Spectacular hotel, professional and friendly staff.

Cons: The location could be more central

Pros: Rooms and breakfast.

Cons: It took too much time to check in with only on receptionist at first and 3 people ahead of us. At checkout too I had to carry my luggage to the reception because no one would answer the phone to send someone.The entrance starts with a very high stairs (about 15 steps or more), the doormen were helpful to carry my child trolly and bags to the top, however I would not recommend it for families with child trolly or for people with special needs.

Pros: Room was very clean, food was good, staff was friendly, hallways smelled really pleasant. Overall very good

Pros: The hotel and spa were beautiful and the most perfect place to celebrate an anniversary. The rooms were tidied multiple times per day and the service was impeccable.

Cons: Nothing

Pros: What a beautiful hotel and building! Absolutely magnificent location, the room (although a bit dark) was quiet, comfortable, with a good bed and mattress. The swimming pool area is also outstanding. The breakfast was quite nice.

Cons: Our only criticism would be about the very unfriendly and unprofessional reception staff. We were already quite taken aback with a cold unfriendly welcome (certainly not what one would be expecting at a 5-star hotel) but the situation at checkout was even worse. We were first told we could have a late check-out, then told apparently we were “not good enough members of the Marriott”. The woman at the desk literally told us “imagine what would happen if EVERYBODY got a membership” - which is quite funny, as I am pretty certain that was the intention of the Marriott management when they came up with a free-membership program. We own an international tour company and have travelled all around the world, so we know how often even the most beautiful places can be ruined by unpleasant attitude of the staff. I would certainly strongly recommend to the managers to train the reception staff to provide a service on par with a 5-star rating, the international Marriott standards and most importantly treat their customers with courtesy and respect. Ironically, staff in all the other parts of the hotel except for the reception was wonderful, smiling, helpful and friendly.

Pros: I thought the breakfast staff were too quick taking plates away. I put down my go finished breakfast plate and put serviette on plate it was taken before the servers hit the plate. My husband was finishing his and the waitress was waiting for plate it was very annoying.

Pros: Breakfast, staff

Cons: The bathroom needed more of a plastic guard so the water wouldn’t splash on the floor.

Pros: top hotel, good price, great location in central Prague

Pros: Very comfortable room. Exellent breakfast. Freandly stuff. Very goid location.. All is Exellent!!!! Thanks.

Pros: Clean, mostly helpful staff, modern hotel. Fine breakfast. Satisfactory WiFi.

Cons: I missed the first two nights of my stay because of missed airline connections, owing to a medical emergency of another airline passenger. I called as soon as the plane eventually landed. I was 5 hours past the cancellation deadline at this point (5 a.m. Prague time) and the reservation staff was not at hotel. I called 9 a.m. Prague time and explained, asking they not cancel my reservation. This happened two nights in a row due to airline intransigence. Reservation staff refused to budge on refunding either night's stay, even after I had to extend the stay by one day and spend another $150. I thought this very poor customer service.

Pros: Good location and helpful staff

Cons: Rooms on the small side: no gym

Pros: Buffet breakfast was excellent

Pros: Design Breakfast Bathroom Location Staff Warming floor in a bathroom

Cons: Too much hot in the rooms and no ability to change it

Pros: Great location, well located. Easy to find and basically most things within walking distance.

Pros: Vey nice Hotel in a good location

Pros: Super stay

Cons: The welcome meal it was very underwhelming to say the least!

Pros: I had a comfortable and pleasant stay at the grand majestic plaza. The location was great to walk down to all the major attractions, room were clean and beds comfortable and wifi worked great in the room. The breakfast was a good spread and they even make omelette or hard boiled eggs on request.

Cons: I wish they had a gym. And found the housekeeping to be lacking - one day they forgot to put back the shower gel, which was frustrating to discover after stepping into the shower. And sometimes they'd forget to restock hand towels.

Pros: Breakfast, clean room, everything was perfect.

Cons: All was great.

Pros: Centrally located. But the best of the whole set up is the STAFF !! Extremely professional and friendly. My special thanks go to Johanna from the reception. She is a gem.

Pros: The location and coziness of the beds and bath.

Cons: Temperature of room.

Pros: Good breakfast

Cons: Outdated facilities, there is a heavy fragrance in the room。

Pros: 1. Excellent staff! wonderful greeting, service. 2. Breakfasts are superb! Hotel has an expensive look and at the same time cost is comfy:) 3. Cleanness is on a high level. 4. Towels! Enough towels to feel like a human. Same as for pillows - pure exctasy. Definitely would recommend to stay here to my friends and family!

Pros: Big room for European standards, Good breakfast with two separate rooms large enough for all guests. Staff was very excellent for concierge services. Location was good, while not in center of old town it was a only a short walk away.

Cons: Small congested lobby, Lobby photo is not representative of how the lobby really is. The property is clean but has not been updated.

Pros: My room was clean and spacious with new and comfortable furniture. The breakfast buffet was good. The staff was present on site and helpful.

Cons: Poor WiFi connection in room.

Pros: The hotel was very clean, but we found its style was old fashioned.

Cons: I had requested a double bed in my booking which you confirmed was available, on arrival i recieved a twin beded room.

Pros: Everything was almost perfect during our stay at BW Maj Plaza. The staff was nice and friendly, we had our room cleaned every day and the way how it was done was nicely with care not to tuch our thigs. The breakfast wasn't the same all the time-there was a little bit of variety. The location is also very comfortable espesially for tourists and business trips, as there are two metro station next to the hotel and it's a 10 or 15 min walk to Orloj. At the same time it wasn't noisy at all around the hotel. For short, we enjoyed our stay at the BW Maj Plaza.

Cons: Well, I think, that the reason why I feel a little bit upset about my stay at the hotel hardly can be removed or improved. The matter is that there is a bad bathroom sound insulation. We didn't hear any sounds but only the moments when somebody - I mean our neirbours - took shower or bath. I could hear the water sound and the noise because of using different things at the bathroom. So sometimes I thought that our neibours had their bathroom in our bedroom. Nevertheless it would be a little bit stressfull only for those people who has a sensitive sleeping like me:)) My husband slept very well in the mornings and heard nothing:)

Cons: Cleaning could have been better, room needs more electric plugs in my opinion. Room very dry.

Pros: Great location, 10 min walk to old town square, very clean, modern, comfortable, breakfast is decent.

Cons: Rude staff but above average by comparison to czech standards. Advertised wifi in room but this is not true. Only in lobby.

Pros: good central location for sightseeing. Room comfortable.

Cons: Noisy outside with early morning bottle bank collection.

Pros: location and beautifully decorated hotel, excellent breakfast

Cons: It was like a good symphony badly played, the Aircon was poor, you could not cool the room enough to sleep under the doonas provided, the windows, single glazed, let in a lot of noise, nothing was replaced in the room in 4 days. They grabbed your bags in the foyer and you then had to tip, not giving you a choice.

Pros: Well-maintained hotel, close to Wenceslas Square and Old Town, with friendly, polite staff and providing ample breakfast to suit all tastes.

Cons: Its closeness to the centre's drinking establishments can mean noisy revellers on the street below on a Saturday night.

Pros: This is a new hotel and right now it is in extremely good shape. I like the location with easy access to shopping and all major attractions. My hotel room didn't just have hotel-like furniture, rather, it was designed in a type of art deco style. Obviously someone actually thought this trough and it shows. Of course, there is a good danger that the quality will not last. As we often see in similar new hotels, the moment the staff lets the first dirt spot remain on the carpet or upholstery, it will go down hill. But if they manage to keep their standards high, this will be my first hotel choice anytime I am in Prague.

Cons: The buffet breakfast, although good, had rather limited choices.

Pros: Convenient location, breakfast

Pros: The room