Guest reviews
Overall rating
6.6
Good
Based on 2,844 reviews
Cleanliness
6.9
Comfort
7.1
Pickup/dropoff
6.5
Value for money
7.2
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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5.2
Pros: over charged me. One way fees even though I retired to same place where I rented.
review from
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4.8
Cons: They cheated me on insurance. I already had rental ins and the charged me after the fact.
review from
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9.2
Pros: Customer service was A-1
Cons: More discounts for continued users
review from
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4.4
Pros: Nothing much to like besides the politeness of the person trying to help at counter.
Cons: Only a single attendant on staff when I arrived to pick up the vehicle made for an unnecessarily long wait time and no attendant at all when I returned to turn in the keys. The vehicle was okay, though at least one tire was very worn. Locating / returning the car were also unnecessarily difficult
review from
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9.6
Pros: Extremely friendly staff. Quick checkin. Car very clean. Drop off was easy.
Cons: Signage in the lot was poorly placed and difficult to spot. Had a hard time finding the car and more trouble finding the correct return spot.
review from
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7.2
Pros: The drop off was easy, but i think I drove into the wrong slot. I had to go into the car rental building to get my credit card charged. The car was rented for 4 days rather than 7 and so I did receive a credit back.
Cons: Many cars have higher mileage and are somewhat dingy. A newer car is helpful for rental.
review from
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8.4
Pros: on pickup Tony was extremely friendly and fast.
review from
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9.2
Pros: The man at pick up was very welcoming, friendly and helpful.
Cons: Going inside to drop off the keys is probably part of their lower price. Be ready for a slower checkout process. The woman at drop-off was preoccupied and involved with the staff behind the counter. More as if customers were widgets on a conveyor belt and not people.
review from
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10.0
Great Service
Pros: I arrived a little early and they were able to accommodate me. No upselling, got the car I had reserved and pickup and drop off was seamless.
Cons: Don’t expect anyone to walk around the car with you, it’s a budget rental. This wasn’t an inside though.
review from
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10.0
Pros: I got exactly what I expected.
Cons: nothing
review from
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6.4
Disappointed
Cons: The car had over 40,000 miles and on the second and third day the car would take itself out of drive and put itself in D1. It did this in parking lots and when I was driving slow. Had to put car in neutral to get back in drive. I was to far away from the airport to change cars.
review from
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7.6
Price was fair, but the service left us wanting.
Pros: Price for overall rental was fair. We got what we paid for and they were amicable when picking up and dropping off.
Cons: The guest service was sub-par. We tried calling their "customer support" number various times and it just rang. It was laughable at best after the 20th failed attempt to get an answer. Their biggest "economy" car could barely fit our little family. The pick up and drop off process was a bit daunting, but survivable. Even spoke to other customers who felt the same way.
review from
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9.2
Pros: Customer service was A-1
Cons: More discounts for continued users
review from
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9.6
Pros: Extremely friendly staff. Quick checkin. Car very clean. Drop off was easy.
Cons: Signage in the lot was poorly placed and difficult to spot. Had a hard time finding the car and more trouble finding the correct return spot.
review from
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9.2
Pros: The man at pick up was very welcoming, friendly and helpful.
Cons: Going inside to drop off the keys is probably part of their lower price. Be ready for a slower checkout process. The woman at drop-off was preoccupied and involved with the staff behind the counter. More as if customers were widgets on a conveyor belt and not people.
review from
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10.0
Great Service
Pros: I arrived a little early and they were able to accommodate me. No upselling, got the car I had reserved and pickup and drop off was seamless.
Cons: Don’t expect anyone to walk around the car with you, it’s a budget rental. This wasn’t an inside though.
review from
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10.0
Pros: I got exactly what I expected.
Cons: nothing
review from
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7.2
Pros: The drop off was easy, but i think I drove into the wrong slot. I had to go into the car rental building to get my credit card charged. The car was rented for 4 days rather than 7 and so I did receive a credit back.
Cons: Many cars have higher mileage and are somewhat dingy. A newer car is helpful for rental.
review from
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8.4
Pros: on pickup Tony was extremely friendly and fast.
review from
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7.6
Price was fair, but the service left us wanting.
Pros: Price for overall rental was fair. We got what we paid for and they were amicable when picking up and dropping off.
Cons: The guest service was sub-par. We tried calling their "customer support" number various times and it just rang. It was laughable at best after the 20th failed attempt to get an answer. Their biggest "economy" car could barely fit our little family. The pick up and drop off process was a bit daunting, but survivable. Even spoke to other customers who felt the same way.
review from
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5.2
Pros: over charged me. One way fees even though I retired to same place where I rented.
review from
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4.8
Cons: They cheated me on insurance. I already had rental ins and the charged me after the fact.
review from
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4.4
Pros: Nothing much to like besides the politeness of the person trying to help at counter.
Cons: Only a single attendant on staff when I arrived to pick up the vehicle made for an unnecessarily long wait time and no attendant at all when I returned to turn in the keys. The vehicle was okay, though at least one tire was very worn. Locating / returning the car were also unnecessarily difficult
review from
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6.4
Disappointed
Cons: The car had over 40,000 miles and on the second and third day the car would take itself out of drive and put itself in D1. It did this in parking lots and when I was driving slow. Had to put car in neutral to get back in drive. I was to far away from the airport to change cars.
review from
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Where can I find Payless hire cars in Sacramento?
6420 Mcnair Circle, Payless car rentals
Address
6420 Mcnair CirclePhone
+1 916 648 8465Top tips for hiring a car from Payless in Sacramento
- Economy car hires from Payless in Sacramento are around 45% cheaper than other car types, on average
FAQs about hiring a car from Payless in Sacramento
What is the most popular car hire from Payless in Sacramento?
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Payless in Sacramento.
How many car hire locations does Payless have in Sacramento?
Payless has 1 car hire location in Sacramento. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: San Francisco Airport (SFO)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
No (according to our data)