Guest reviews
Overall rating
8.0
Excellent
Based on 49 reviews
Cleanliness
8.1
Comfort
8.0
Pickup/dropoff
8.2
Value for money
7.8
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
credit card
car was great
car smelled
picked up the car
long line
great car
great price
friendly staff
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10.0
Pros: Very easy check out/in.
Cons: No areas noted. Did an amazing job
review from
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9.6
Pros: The staff was friendly and the pick up and drop off process was convenient.
review from
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8.0
Pros: Staff, car, ease of pick up and drop off
Cons: Car did not have full tank of gas, but staff did not have any issues coming back. Car smelled like smoke or just not fresh.
review from
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7.6
Pros: Nice perk on the check-in, they brought the vehicle closer to the door, so I didn't have to walk the parking lot in the freezing cold. (still had to do the walk-around to check for damage, but ok). I was able to add an extra day over the phone in just a few minutes.
Cons: At drop-off, no one at desk. But I just rang the bell, and someone grabbed the keys to check the vehicle, to start the return process.
review from
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7.2
Pros: They were nice and didn’t try and “up sell” anything.....like insurance, a larger car, etc. No hassles.
review from
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2.0
Terms & Conditions
Pros: nothing
Cons: When I arrived and requested my car they stated that since I did not have a return airline ticket I would be subjected to a $500 hold on my credit card and that I needed to provide a recent utility bill in addition to a myriad of other items. I questioned on this and they stated it was listed in their "terms and conditions" under the booking. I asked them how many of their customers read through every clickable link on their website and suggested that if they wanted to continue doing business they indicate that if you are not a return airline flyer you need to read through this document. Extremely rude, and they event admitted most people DO NOT read the terms and conditions. You'd think they would like the money but... they'd rather be smartasses about it and say it is not our fault you don't scroll through a 10 page email and look for information you have no way of knowing you'd need. I didn't end of renting the car, and frankly, I'll make sure all the veterans I know NEVER use their car service.
review from
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6.4
Price is higher at drop off
Pros: Good service. Car is clear though with many miles
Cons: Extra hours charged when I returned the car.
review from
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2.0
Payless did not have a reservation for me
Cons: Payless did not have a reservation for me. He searched with my name as well as reservation number but no use. The person at the counter wasn't too friendly anyway. Had to take a cab instead.....
review from
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10.0
Friendly Service
Pros: Very pleasant experience all around.
review from
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6.4
Watch out for hidden fees!
Pros: Service was fast.
Cons: I returned car 1 hour and 15 minutes past the time I had picked it up and was charged for 2 more full hours and all the taxes for another day. This increased my initial Kayak quote by more than $40 so I was not happy.
review from
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9.2
Value for Money
Pros: Clean car. Nice folks
review from
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9.6
Great!
Pros: Easy and friendly customer service.
Cons: No one there to accept the rental return. Could be because it was 4:00am. But still, no way to dispute any issues.
review from
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10.0
Pros: Very easy check out/in.
Cons: No areas noted. Did an amazing job
review from
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9.6
Pros: The staff was friendly and the pick up and drop off process was convenient.
review from
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10.0
Friendly Service
Pros: Very pleasant experience all around.
review from
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9.2
Value for Money
Pros: Clean car. Nice folks
review from
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9.6
Great!
Pros: Easy and friendly customer service.
Cons: No one there to accept the rental return. Could be because it was 4:00am. But still, no way to dispute any issues.
review from
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8.0
Pros: Staff, car, ease of pick up and drop off
Cons: Car did not have full tank of gas, but staff did not have any issues coming back. Car smelled like smoke or just not fresh.
review from
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7.6
Pros: Nice perk on the check-in, they brought the vehicle closer to the door, so I didn't have to walk the parking lot in the freezing cold. (still had to do the walk-around to check for damage, but ok). I was able to add an extra day over the phone in just a few minutes.
Cons: At drop-off, no one at desk. But I just rang the bell, and someone grabbed the keys to check the vehicle, to start the return process.
review from
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7.2
Pros: They were nice and didn’t try and “up sell” anything.....like insurance, a larger car, etc. No hassles.
review from
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2.0
Terms & Conditions
Pros: nothing
Cons: When I arrived and requested my car they stated that since I did not have a return airline ticket I would be subjected to a $500 hold on my credit card and that I needed to provide a recent utility bill in addition to a myriad of other items. I questioned on this and they stated it was listed in their "terms and conditions" under the booking. I asked them how many of their customers read through every clickable link on their website and suggested that if they wanted to continue doing business they indicate that if you are not a return airline flyer you need to read through this document. Extremely rude, and they event admitted most people DO NOT read the terms and conditions. You'd think they would like the money but... they'd rather be smartasses about it and say it is not our fault you don't scroll through a 10 page email and look for information you have no way of knowing you'd need. I didn't end of renting the car, and frankly, I'll make sure all the veterans I know NEVER use their car service.
review from
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6.4
Price is higher at drop off
Pros: Good service. Car is clear though with many miles
Cons: Extra hours charged when I returned the car.
review from
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2.0
Payless did not have a reservation for me
Cons: Payless did not have a reservation for me. He searched with my name as well as reservation number but no use. The person at the counter wasn't too friendly anyway. Had to take a cab instead.....
review from
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6.4
Watch out for hidden fees!
Pros: Service was fast.
Cons: I returned car 1 hour and 15 minutes past the time I had picked it up and was charged for 2 more full hours and all the taxes for another day. This increased my initial Kayak quote by more than $40 so I was not happy.
review from
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Where can I find Payless hire cars in Kansas City?
1 Nassau Circle, Payless car rentals
Address
1 Nassau CirclePhone
+1 816 464 2100FAQs about hiring a car from Payless in Kansas City
How many car hire locations does Payless have in Kansas City?
Payless has 1 car hire location in Kansas City. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Kansas City Airport (MCI)?
Yes
Does Payless offer shuttle or airport pick-up services from Kansas City Airport (MCI)?
Yes