Guest reviews
Overall rating
7.3
Good
Based on 73 reviews
Cleanliness
7.6
Comfort
7.4
Pick-up/Drop-off
7.0
Value for money
7.1
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
11
6
7
3
11
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: Staff was very friendly and quick in the renting process.
Cons: Nothing
review from
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9.6
Pros: Staff was AWESOME!!! So kind and so helpful!!!
Cons: Lower prices--especially the fees--would be great
review from
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2.0
Pros: The staff at the pick up location was friendly. But the staff at the drop off location was rude.
Cons: I rented the car for only one day from Kansas City Airport to Cedar Rapids Airport on 8/30/2019. My rental was $97 and I also paid a pre-paid fee for gas of $35 making my total $133 in total. My account shows budget charged me $300 and an additional $11. Please I need my refund and this to be fixed.
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6.8
Cons: We were overcharged for insurance but the people in St. Louis wouldn’t deal with the problem. Now we need to deal with KC
review from
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6.0
Cons: Car class reserved was not available, an intermediate sedan. The only options available were gas guzzling sports car or mini van.
review from
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10.0
Great Choice
Pros: we had a great experience, asked for a mid level SUV and was given a Jeep Renegade. The vehicle as clean and everything we asked for. The check in and return went very well without issues. We would consider using Budget again when in KC.
Cons: all went well, no issues.
review from
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10.0
Megan is the best
Pros: Every time I called with what I thought was dumb questions, Megan answered them with a sincerity that made me feel at home. Give that girl a raise and a promotion. She deserves it!
Cons: That Megan isn’t in a higher position.
review from
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2.0
No customer service
Pros: Nothing
Cons: After almost four months reservation they didn’t have my premium SUV and they offered me an upgrade to a very uncomfortable 15 passenger van. After complaining they offered me $ 25.00 discount.
review from
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8.0
Pros: Car was clean and ran well
Cons: Confusion at reception counter
review from
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4.0
Mistake not Admitted
Pros: Turn in of car was fine.
Cons: I was given a key and a space number after check in and both were wrong. The car that fit the key was in a different space and was not what I had reserved. I had to return to the counter and the clerk refused to acknowledge any error and left me standing at the counter.I eventually walked outside again to find her and she had obtained a different car. I had to go back in and redo the paperwork. No apology was ever offered.
review from
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10.0
K C Trip
Pros: Easy pick upon arrival and easy return.
review from
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2.0
Once you leave the lot there is no customer service
Cons: The reservation information (reservation number, vehicle ID number, etc) this Budget Rental office assigns you is not shared with the national Budget computer system, so if you have to call Budget for any reason the national call center will not be able to bring up your info. Since this office automatically forwards their calls to the national center, this means it’s impossible to get any customer service without driving back to the office and getting in line. It’s a very idiotic system.
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