Guest reviews
Overall rating
7.4
Good
Based on 4,236 reviews
Cleanliness
7.5
Comfort
7.3
Pickup/dropoff
6.9
Value for money
7.0
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
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friendly staff
great experience
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2.0
Pros: The staff at the pick up location was friendly. But the staff at the drop off location was rude.
Cons: I rented the car for only one day from Kansas City Airport to Cedar Rapids Airport on 8/30/2019. My rental was $97 and I also paid a pre-paid fee for gas of $35 making my total $133 in total. My account shows budget charged me $300 and an additional $11. Please I need my refund and this to be fixed.
review from
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6.8
Cons: We were overcharged for insurance but the people in St. Louis wouldn’t deal with the problem. Now we need to deal with KC
review from
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6.0
Cons: Car class reserved was not available, an intermediate sedan. The only options available were gas guzzling sports car or mini van.
review from
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10.0
Great Choice
Pros: we had a great experience, asked for a mid level SUV and was given a Jeep Renegade. The vehicle as clean and everything we asked for. The check in and return went very well without issues. We would consider using Budget again when in KC.
Cons: all went well, no issues.
review from
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10.0
Megan is the best
Pros: Every time I called with what I thought was dumb questions, Megan answered them with a sincerity that made me feel at home. Give that girl a raise and a promotion. She deserves it!
Cons: That Megan isn’t in a higher position.
review from
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2.0
No customer service
Pros: Nothing
Cons: After almost four months reservation they didn’t have my premium SUV and they offered me an upgrade to a very uncomfortable 15 passenger van. After complaining they offered me $ 25.00 discount.
review from
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8.0
Pros: Car was clean and ran well
Cons: Confusion at reception counter
review from
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4.0
Mistake not Admitted
Pros: Turn in of car was fine.
Cons: I was given a key and a space number after check in and both were wrong. The car that fit the key was in a different space and was not what I had reserved. I had to return to the counter and the clerk refused to acknowledge any error and left me standing at the counter.I eventually walked outside again to find her and she had obtained a different car. I had to go back in and redo the paperwork. No apology was ever offered.
review from
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10.0
K C Trip
Pros: Easy pick upon arrival and easy return.
review from
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2.0
Once you leave the lot there is no customer service
Cons: The reservation information (reservation number, vehicle ID number, etc) this Budget Rental office assigns you is not shared with the national Budget computer system, so if you have to call Budget for any reason the national call center will not be able to bring up your info. Since this office automatically forwards their calls to the national center, this means it’s impossible to get any customer service without driving back to the office and getting in line. It’s a very idiotic system.
review from
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2.8
Never budget again
Pros: When it was over
Cons: Very unfriendly and abrasive, non helpful. Didn't have the car I reserved, the car I was forced to take was super uncomfortable and poor on gas. I definitley will never use kayak or budget again
review from
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8.0
great car
Pros: fast rental
review from
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10.0
Great Choice
Pros: we had a great experience, asked for a mid level SUV and was given a Jeep Renegade. The vehicle as clean and everything we asked for. The check in and return went very well without issues. We would consider using Budget again when in KC.
Cons: all went well, no issues.
review from
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10.0
Megan is the best
Pros: Every time I called with what I thought was dumb questions, Megan answered them with a sincerity that made me feel at home. Give that girl a raise and a promotion. She deserves it!
Cons: That Megan isn’t in a higher position.
review from
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10.0
K C Trip
Pros: Easy pick upon arrival and easy return.
review from
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2.0
Pros: The staff at the pick up location was friendly. But the staff at the drop off location was rude.
Cons: I rented the car for only one day from Kansas City Airport to Cedar Rapids Airport on 8/30/2019. My rental was $97 and I also paid a pre-paid fee for gas of $35 making my total $133 in total. My account shows budget charged me $300 and an additional $11. Please I need my refund and this to be fixed.
review from
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6.0
Cons: Car class reserved was not available, an intermediate sedan. The only options available were gas guzzling sports car or mini van.
review from
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2.0
No customer service
Pros: Nothing
Cons: After almost four months reservation they didn’t have my premium SUV and they offered me an upgrade to a very uncomfortable 15 passenger van. After complaining they offered me $ 25.00 discount.
review from
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4.0
Mistake not Admitted
Pros: Turn in of car was fine.
Cons: I was given a key and a space number after check in and both were wrong. The car that fit the key was in a different space and was not what I had reserved. I had to return to the counter and the clerk refused to acknowledge any error and left me standing at the counter.I eventually walked outside again to find her and she had obtained a different car. I had to go back in and redo the paperwork. No apology was ever offered.
review from
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2.0
Once you leave the lot there is no customer service
Cons: The reservation information (reservation number, vehicle ID number, etc) this Budget Rental office assigns you is not shared with the national Budget computer system, so if you have to call Budget for any reason the national call center will not be able to bring up your info. Since this office automatically forwards their calls to the national center, this means it’s impossible to get any customer service without driving back to the office and getting in line. It’s a very idiotic system.
review from
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2.8
Never budget again
Pros: When it was over
Cons: Very unfriendly and abrasive, non helpful. Didn't have the car I reserved, the car I was forced to take was super uncomfortable and poor on gas. I definitley will never use kayak or budget again
review from
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Where can I find Budget hire cars in Kansas City?
703 London Drive, Budget car rentals
Address
703 London DrivePhone
+1 816 243 5757FAQs about hiring a car from Budget in Kansas City
How many car hire locations does Budget have in Kansas City?
Budget has 2 car hire locations in Kansas City. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Kansas City Airport (MCI)?
Yes
Does Budget offer shuttle or airport pick-up services from Kansas City Airport (MCI)?
Yes