Guest reviews
Overall rating
7.4
Good
Based on 3,975 reviews
Cleanliness
8.2
Comfort
7.9
Pickup/dropoff
7.9
Value for money
7.6
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
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location was closed
rented a car
friendly staff
great experience
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6.0
Pros: Good staff at Hertz
Cons: Car was dirty and every time you let it sit (e g., Overnight) the sliding door would open, exposing your stuff to the world. Fun surprise in the morning multiple times.
review from
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10.0
Pros: yes
review from
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8.0
Cons: Having had my rental car washed by Hertz at pick up. They were short handed on pick up date, however, interior was vacuumed. Nice car, otherwise.
review from
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6.0
Cons: More staff at rental counter. Tires on rental car were balled and vehicle had high mileage.
review from
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4.0
Cons: Do not rent from this company. As many before me have said it 'HURTS TO RENT FROM HERTZ". After telling the agent I did not want any type of additional coverage because I'm fully covered by my insurance and credit card he put it in anyway. Called corporate and they rudely said tough.
review from
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5.6
Pros: Drop off very friendly and super easy. Pickup ridiculously difficult and full of successful and unsuccessful attempts to overcharge. Had to pay an extra $67.50 for a “2nd driver” because we rented 2 vehicles! As if one driver could drive both!!!!
Cons: Trying to rent 2 vans for 1 group on one Church card was a nightmare!! The online system blocked the 2nd vehicle rental. Spent 3 hours on the phone with 5 different reps just to finally get the online price for both. They kept trying to charge “standard rate” for the 2nd vehicle!
review from
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8.8
Pros: Rosalee, she’s an amazing asset. She went above and beyond (literally helping me at 2:30am when everyone else was closed and she was already off her shift)
Cons: Automation, I don’t want to wait in line and talk to anyone, just let me jump in, you’ve confirmed my credentials countless times, get with it
review from
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8.0
Pros: The car was new and reliable. The pick up and drop off lot attendants were super friendly and helpful. I'm glad I got unlimited miles.
Cons: As soon as I'd driven for an hour, an oil change notification came on and blocked the digital mph screen for the rest of the trip. I was asked if I wanted satellite radio. I said only if I needed satellite to have navigation, and was assured it wasn't necessary, it had GPS. It was OnStar so no GPS.
review from
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8.8
Pros: Pickup staff was friendly and efficient. The checkout person as we left the airport was very helpful and listed all the routes we needed to take to our destination. Drop off staff was not friendly.
review from
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6.0
Pros: Pickup and drop off were both relatively quick
Cons: Vehicle was not cleaned, car has a soapy smell to it and half way into our rental we realized that someone previously had dumped some sort of cleaning supply in the back carpet.
review from
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6.8
Pros: Pick-up was confusing. I booked the rental online and thought I was booking the car out of the airport. Instead, the booking was for pick-up in downtown KC. I was at the airport and ended up paying double the rental.
Cons: Your online information could have been more specific about location pick-up. Especially for travelers coming into KC via the airport.
review from
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8.4
Pros: Easy drop off and stellar customer service!
Cons: Pick up could have been quicker. I reserved it online and feel like the process for actually getting the car and on the road should be quicker.
review from
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10.0
Pros: yes
review from
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8.8
Pros: Rosalee, she’s an amazing asset. She went above and beyond (literally helping me at 2:30am when everyone else was closed and she was already off her shift)
Cons: Automation, I don’t want to wait in line and talk to anyone, just let me jump in, you’ve confirmed my credentials countless times, get with it
review from
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8.8
Pros: Pickup staff was friendly and efficient. The checkout person as we left the airport was very helpful and listed all the routes we needed to take to our destination. Drop off staff was not friendly.
review from
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8.0
Cons: Having had my rental car washed by Hertz at pick up. They were short handed on pick up date, however, interior was vacuumed. Nice car, otherwise.
review from
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8.0
Pros: The car was new and reliable. The pick up and drop off lot attendants were super friendly and helpful. I'm glad I got unlimited miles.
Cons: As soon as I'd driven for an hour, an oil change notification came on and blocked the digital mph screen for the rest of the trip. I was asked if I wanted satellite radio. I said only if I needed satellite to have navigation, and was assured it wasn't necessary, it had GPS. It was OnStar so no GPS.
review from
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6.8
Pros: Pick-up was confusing. I booked the rental online and thought I was booking the car out of the airport. Instead, the booking was for pick-up in downtown KC. I was at the airport and ended up paying double the rental.
Cons: Your online information could have been more specific about location pick-up. Especially for travelers coming into KC via the airport.
review from
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8.4
Pros: Easy drop off and stellar customer service!
Cons: Pick up could have been quicker. I reserved it online and feel like the process for actually getting the car and on the road should be quicker.
review from
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6.0
Pros: Good staff at Hertz
Cons: Car was dirty and every time you let it sit (e g., Overnight) the sliding door would open, exposing your stuff to the world. Fun surprise in the morning multiple times.
review from
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6.0
Cons: More staff at rental counter. Tires on rental car were balled and vehicle had high mileage.
review from
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4.0
Cons: Do not rent from this company. As many before me have said it 'HURTS TO RENT FROM HERTZ". After telling the agent I did not want any type of additional coverage because I'm fully covered by my insurance and credit card he put it in anyway. Called corporate and they rudely said tough.
review from
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5.6
Pros: Drop off very friendly and super easy. Pickup ridiculously difficult and full of successful and unsuccessful attempts to overcharge. Had to pay an extra $67.50 for a “2nd driver” because we rented 2 vehicles! As if one driver could drive both!!!!
Cons: Trying to rent 2 vans for 1 group on one Church card was a nightmare!! The online system blocked the 2nd vehicle rental. Spent 3 hours on the phone with 5 different reps just to finally get the online price for both. They kept trying to charge “standard rate” for the 2nd vehicle!
review from
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6.0
Pros: Pickup and drop off were both relatively quick
Cons: Vehicle was not cleaned, car has a soapy smell to it and half way into our rental we realized that someone previously had dumped some sort of cleaning supply in the back carpet.
review from
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Where can I find Hertz hire cars in Kansas City?
1 E Pershing Road, Hertz car rentals
Address
1 E Pershing RoadPhone
+1 816 474 4970FAQs about hiring a car from Hertz in Kansas City
How many car hire locations does Hertz have in Kansas City?
Hertz has 2 car hire locations in Kansas City. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Kansas City Airport (MCI)?
Yes
Does Hertz offer shuttle or airport pick-up services from Kansas City Airport (MCI)?
Yes
