Guest reviews
Overall rating
7.7
Good
Based on 154 reviews
Cleanliness
8.1
Comfort
7.8
Pick-up/Drop-off
7.8
Value for money
7.5
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
39
17
22
6
7
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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6.0
Pros: It never happened. I got there late due to my late arrival and they were closed. They said they would cancel my reservation and that I wouldn't be charged so I am happy with that and I rented another car through you and Alamo.
Cons: I would have loved to know that there was a closing time because then I would have rented from somewhere else. It was not my fault that I was late.
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4.0
Pros: Pick up was easy. Kansas City location was accessible, clean and tidy.
Cons: The drop off in Chicago was a nightmare. Extra amount was charged a week after we dropped off the car without any clear explanation. Every time I try to call, it is going on voicemail irrespective of which day of the week and what hour of the day. Coronavirus is not and should not be an excuse for poor customer service. The roadside emergency lines also go to voicemail.
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2.0
Cons: Hertz was very rude and rented us a car with expired tags.
review from
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8.8
Pros: Staff was very helpful and accommodating had a layover more or less until my ride got me from the drop off location and the staff were very pleasant to chat with and welcoming
Cons: Did not like the modify portion of my booking, to add two more days onto my rental world have more than doubled my original cost, and was definitely less than returning and starting a whole new week long rental. I get that its probably built into the computer program but daaang
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9.2
Pros: hertz in STL more unprofessional, ucnlear w communication, seatbelt for drivers buckle is broken, tire pressure needing air 2 hours into driving
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10.0
Pros: Fast rental pick up
review from
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6.0
Pros: Good staff at Hertz
Cons: Car was dirty and every time you let it sit (e g., Overnight) the sliding door would open, exposing your stuff to the world. Fun surprise in the morning multiple times.
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10.0
Pros: yes
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8.0
Cons: Having had my rental car washed by Hertz at pick up. They were short handed on pick up date, however, interior was vacuumed. Nice car, otherwise.
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6.0
Cons: More staff at rental counter. Tires on rental car were balled and vehicle had high mileage.
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4.0
Cons: Do not rent from this company. As many before me have said it 'HURTS TO RENT FROM HERTZ". After telling the agent I did not want any type of additional coverage because I'm fully covered by my insurance and credit card he put it in anyway. Called corporate and they rudely said tough.
review from
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5.6
Pros: Drop off very friendly and super easy. Pickup ridiculously difficult and full of successful and unsuccessful attempts to overcharge. Had to pay an extra $67.50 for a “2nd driver” because we rented 2 vehicles! As if one driver could drive both!!!!
Cons: Trying to rent 2 vans for 1 group on one Church card was a nightmare!! The online system blocked the 2nd vehicle rental. Spent 3 hours on the phone with 5 different reps just to finally get the online price for both. They kept trying to charge “standard rate” for the 2nd vehicle!
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