Book Hertz hire cars in Kansas City

Reviews for Hertz in Kansas City

Recent reviews

Traveller rating

Excellent

20

Good

7

Okay

7

Mediocre

8

Poor

0

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pick up the carfriendly staff

car was cleancustomer service

car availablegreat experience

rented a carcredit card

pick up and dropcar was dirty

location was closednever rent

wrong location

2.0

Cons:I paid for the rental online. When I returned the car, Hertz double billed me and charged my credit card for the rental a second time.Reviewed 31 Jan 2021

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8.0

Pros:Everybody was nice and efficientCons:The vehicle was kind of rough- seat was terrible, transmission seemed off, overall ran kind of rough. The odd part was I ordered a Chevy equinox or similar but the only equinox was in the Gold circle I was only permitted to the presidents circle.Reviewed 15 Feb 2021

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2.0

Cons:I will never look at Hertz as one of the first companies I rent from. I had to make a change because of a family emergency and not only did the change get messed up -- booked at the wrong location. When I called back to straighten the location out, I was informed that the upgrade would cost $455.00 more -- for 2 extra days. I cancelled the reservation immediately and one of your competitors not only helped me get a car, but gave me a better rate than I got from Hertz in the first place. Extremely poor customer service and many of my friends and family were aware of how I was treated. Won't forget it either.Reviewed 3 Feb 2021

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2.0

Pros:NothingCons:The fact I didn’t rent a car here but was still charged for it with no refund available.Reviewed 22 Feb 2021

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10.0

Pros:The staff was super helpful and they let me pick out whatever car I wanted. I’ve only ever rented a car once before so I was a little nervous about the whole process but they were great!Reviewed 23 Feb 2021

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2.0

Pros:receipt. Car was returned after being profesionaly cleaned by commercial cleaners. After I left, they added a 300$ cleaning charge to my bill.Reviewed 17 Feb 2021

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10.0

Pros:YesReviewed 23 Jan 2021

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4.0

Pros:Pick up was easy. Kansas City location was accessible, clean and tidy.Cons:The drop off in Chicago was a nightmare. Extra amount was charged a week after we dropped off the car without any clear explanation. Every time I try to call, it is going on voicemail irrespective of which day of the week and what hour of the day. Coronavirus is not and should not be an excuse for poor customer service. The roadside emergency lines also go to voicemail.Reviewed 10 Jul 2020

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2.0

They booked at the pickup location which messed upCons:I searched for car rental at MCI airport (Kansas City), and from the results, I choose Hertz and pre-paid. At the airport Hertz pickup location I found that the pickup location they had in the reservation was downtown. I don't know how that happened. They said that if I had to cancel the existing reservation and take the one at the airport, then I have to pay 3 TIMES the amount of my existing reservation. It was a mess. Finally, I had to cancel that reservation and had to go for another car rental agency on the spot. Double-check the reservation for the pickup location and NEVER pre-pay (if you don't prepay, they will not charge if you don't pickup).Reviewed 19 Feb 2017

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2.0

Cons:Hertz was very rude and rented us a car with expired tags.Reviewed 1 Jul 2020

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6.0

Pros:It never happened. I got there late due to my late arrival and they were closed. They said they would cancel my reservation and that I wouldn't be charged so I am happy with that and I rented another car through you and Alamo.Cons:I would have loved to know that there was a closing time because then I would have rented from somewhere else. It was not my fault that I was late.Reviewed 13 Aug 2020

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10.0

Pros:Staff was excellent, got the car we wanted for a great rate! Easy return drop off.Reviewed 13 Oct 2020

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• What is the most popular car hire from Hertz in Kansas City?

  Mini (Fiat 500 or similar) is the most frequently booked car hire type from Hertz in Kansas City.

• How many car hire locations does Hertz have in Kansas City?

  Hertz has 2 car hire locations in Kansas City. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Kansas City airport (MCI)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Kansas City airport (MCI)?

  Yes