Guest reviews
Overall rating
8.5
Excellent
Based on 12,943 reviews
Cleanliness
8.4
Comfort
8.5
Pick-up/Drop-off
8.3
Value for money
8.2
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
47
18
11
3
9
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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7.6
Pros: It was quick and easy
Cons: They charged me for Sirius radio but it didn’t work in the car they gave me
review from
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10.0
Pros: Matt provided excellent service for our rental. I didn't know if all three kids carseats would fit across and he accommodated us very well. Thanks so much.
review from
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4.8
Pros: The van provided in lieu of the suv was nice. But the check engine light was on and still trash in the cup holder. Ordered a suv and they only had a van. The salesperson was super nice tho. Only good part.
Cons: They didn’t have the right type of vehicle. The van we did get still had trash. I signed up for them to gas the van when we dropped off (for a higher rate than the gas station) and then they charged us 11.11%. Fee for that service. I thought the higher price of gas was their money making side
review from
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2.0
Pros: Nothing! Terrible customer service!!
Cons: They booked me a time after they close for the day so I couldn’t pick up my car. I called the next morning when they opened but they had given my car away the day before. They wouldn’t honor my booking. They charged me double. They would’t “pick us up” (their slogan). Very frustrating!!!
review from
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10.0
Pros: Staff was fabulous! Simple check in, we had our car and were on our way within 30 minutes.
Cons: I can't really think of anything.
review from
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8.0
Pros: The staff was great and it was nice being walked out to the cars rather than just set adrift to find one.
Cons: The car itself wasn't that great
review from
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9.2
Pros: Quick pickup and a free ride to our final destination after we dropped the car off!
Cons: Car was cleaned hastily before we received it, was still pretty dirty.
review from
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7.2
Pros: Personalized pick up and drop off made everything easy.
Cons: Car had not been vacuumed well if at all.
review from
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8.0
Cons: Confusion processing credit card. Agent said his fault, forgot to enter his ID code
review from
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9.2
Pros: Staff was very good!
Cons: cost -
review from
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10.0
Pros: Staff was AMAZING! Quick, friendly service and not feeling rushed at all
Cons: Nothing! It was great, very accommodating
review from
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8.8
Cons: Car was a bit dirty, service was quick and fast
review from
Other suppliers in Kansas City scored
Where can I find Enterprise hire cars in Kansas City?
600 Grand Blvd, Enterprise car rentals
Address
600 Grand BlvdHours
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |