Guest reviews
Overall rating
8.5
Excellent
Based on 12,928 reviews
Cleanliness
8.4
Comfort
8.5
Pickup/dropoff
8.3
Value for money
8.2
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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2.0
Pros: Nothing! Terrible customer service!!
Cons: They booked me a time after they close for the day so I couldn’t pick up my car. I called the next morning when they opened but they had given my car away the day before. They wouldn’t honor my booking. They charged me double. They would’t “pick us up” (their slogan). Very frustrating!!!
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10.0
Pros: Staff was fabulous! Simple check in, we had our car and were on our way within 30 minutes.
Cons: I can't really think of anything.
review from
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8.0
Pros: The staff was great and it was nice being walked out to the cars rather than just set adrift to find one.
Cons: The car itself wasn't that great
review from
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9.2
Pros: Quick pickup and a free ride to our final destination after we dropped the car off!
Cons: Car was cleaned hastily before we received it, was still pretty dirty.
review from
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7.2
Pros: Personalized pick up and drop off made everything easy.
Cons: Car had not been vacuumed well if at all.
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8.0
Cons: Confusion processing credit card. Agent said his fault, forgot to enter his ID code
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9.2
Pros: Staff was very good!
Cons: cost -
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10.0
Pros: Staff was AMAZING! Quick, friendly service and not feeling rushed at all
Cons: Nothing! It was great, very accommodating
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8.8
Cons: Car was a bit dirty, service was quick and fast
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10.0
Pros: Staff was very friendly!
Cons: There was a minor scratch on the car on pickup that the agent said she noted on the paperwork. When we dropped off, the agent couldn't find the note. Luckily, we had taken a picture at pickup so it was no big deal. But make sure any damage is noted on paper.
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8.0
Pros: Yes friendly staff and they accommodated me
Cons: Van was not cleaned and had a bad smell inside
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10.0
Pros: The staff was super friendly and got me in my car and on the road quick.
review from
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10.0
Pros: Staff was fabulous! Simple check in, we had our car and were on our way within 30 minutes.
Cons: I can't really think of anything.
review from
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9.2
Pros: Quick pickup and a free ride to our final destination after we dropped the car off!
Cons: Car was cleaned hastily before we received it, was still pretty dirty.
review from
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9.2
Pros: Staff was very good!
Cons: cost -
review from
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10.0
Pros: Staff was AMAZING! Quick, friendly service and not feeling rushed at all
Cons: Nothing! It was great, very accommodating
review from
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8.8
Cons: Car was a bit dirty, service was quick and fast
review from
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10.0
Pros: Staff was very friendly!
Cons: There was a minor scratch on the car on pickup that the agent said she noted on the paperwork. When we dropped off, the agent couldn't find the note. Luckily, we had taken a picture at pickup so it was no big deal. But make sure any damage is noted on paper.
review from
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10.0
Pros: The staff was super friendly and got me in my car and on the road quick.
review from
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8.0
Pros: The staff was great and it was nice being walked out to the cars rather than just set adrift to find one.
Cons: The car itself wasn't that great
review from
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7.2
Pros: Personalized pick up and drop off made everything easy.
Cons: Car had not been vacuumed well if at all.
review from
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8.0
Cons: Confusion processing credit card. Agent said his fault, forgot to enter his ID code
review from
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8.0
Pros: Yes friendly staff and they accommodated me
Cons: Van was not cleaned and had a bad smell inside
review from
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Where can I find Enterprise hire cars in Kansas City?
600 Grand Blvd, Enterprise car rentals
Address
600 Grand BlvdPhone
+1 816 842 4700FAQs about hiring a car from Enterprise in Kansas City
How many car hire locations does Enterprise have in Kansas City?
Enterprise has 6 car hire locations in Kansas City. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Kansas City Airport (MCI)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Kansas City Airport (MCI)?
Yes