Guest reviews
Overall rating
8.5
Excellent
Based on 12,935 reviews
Cleanliness
8.4
Comfort
8.5
Pick-up/Drop-off
8.3
Value for money
8.2
Pros
"Great Customer service, great price."
(in 1469 reviews)
"Service was great and friendly."
(in 5621 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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7.6
Pros: It was quick and easy
Cons: They charged me for Sirius radio but it didn’t work in the car they gave me
review from
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10.0
Pros: Matt provided excellent service for our rental. I didn't know if all three kids carseats would fit across and he accommodated us very well. Thanks so much.
review from
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4.8
Pros: The van provided in lieu of the suv was nice. But the check engine light was on and still trash in the cup holder. Ordered a suv and they only had a van. The salesperson was super nice tho. Only good part.
Cons: They didn’t have the right type of vehicle. The van we did get still had trash. I signed up for them to gas the van when we dropped off (for a higher rate than the gas station) and then they charged us 11.11%. Fee for that service. I thought the higher price of gas was their money making side
review from
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2.0
Pros: Nothing! Terrible customer service!!
Cons: They booked me a time after they close for the day so I couldn’t pick up my car. I called the next morning when they opened but they had given my car away the day before. They wouldn’t honor my booking. They charged me double. They would’t “pick us up” (their slogan). Very frustrating!!!
review from
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10.0
Pros: Staff was fabulous! Simple check in, we had our car and were on our way within 30 minutes.
Cons: I can't really think of anything.
review from
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8.0
Pros: The staff was great and it was nice being walked out to the cars rather than just set adrift to find one.
Cons: The car itself wasn't that great
review from
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9.2
Pros: Quick pickup and a free ride to our final destination after we dropped the car off!
Cons: Car was cleaned hastily before we received it, was still pretty dirty.
review from
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7.2
Pros: Personalized pick up and drop off made everything easy.
Cons: Car had not been vacuumed well if at all.
review from
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8.0
Cons: Confusion processing credit card. Agent said his fault, forgot to enter his ID code
review from
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9.2
Pros: Staff was very good!
Cons: cost -
review from
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10.0
Pros: Staff was AMAZING! Quick, friendly service and not feeling rushed at all
Cons: Nothing! It was great, very accommodating
review from
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8.8
Cons: Car was a bit dirty, service was quick and fast
review from
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10.0
Pros: Matt provided excellent service for our rental. I didn't know if all three kids carseats would fit across and he accommodated us very well. Thanks so much.
review from
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10.0
Pros: Staff was fabulous! Simple check in, we had our car and were on our way within 30 minutes.
Cons: I can't really think of anything.
review from
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9.2
Pros: Quick pickup and a free ride to our final destination after we dropped the car off!
Cons: Car was cleaned hastily before we received it, was still pretty dirty.
review from
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9.2
Pros: Staff was very good!
Cons: cost -
review from
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10.0
Pros: Staff was AMAZING! Quick, friendly service and not feeling rushed at all
Cons: Nothing! It was great, very accommodating
review from
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8.8
Cons: Car was a bit dirty, service was quick and fast
review from
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7.6
Pros: It was quick and easy
Cons: They charged me for Sirius radio but it didn’t work in the car they gave me
review from
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8.0
Pros: The staff was great and it was nice being walked out to the cars rather than just set adrift to find one.
Cons: The car itself wasn't that great
review from
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7.2
Pros: Personalized pick up and drop off made everything easy.
Cons: Car had not been vacuumed well if at all.
review from
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8.0
Cons: Confusion processing credit card. Agent said his fault, forgot to enter his ID code
review from
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4.8
Pros: The van provided in lieu of the suv was nice. But the check engine light was on and still trash in the cup holder. Ordered a suv and they only had a van. The salesperson was super nice tho. Only good part.
Cons: They didn’t have the right type of vehicle. The van we did get still had trash. I signed up for them to gas the van when we dropped off (for a higher rate than the gas station) and then they charged us 11.11%. Fee for that service. I thought the higher price of gas was their money making side
review from
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2.0
Pros: Nothing! Terrible customer service!!
Cons: They booked me a time after they close for the day so I couldn’t pick up my car. I called the next morning when they opened but they had given my car away the day before. They wouldn’t honor my booking. They charged me double. They would’t “pick us up” (their slogan). Very frustrating!!!
review from
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Where can I find Enterprise hire cars in Kansas City?
600 Grand Blvd, Enterprise car rentals
Address
600 Grand BlvdHours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 11:00 - 14:00 |
Phone
+1 816 842 4700FAQs about renting a car from Enterprise in Kansas City
How many car hire locations does Enterprise have in Kansas City?
Enterprise has 6 car hire locations in Kansas City. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Kansas City airport (MCI)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Kansas City airport (MCI)?
Yes
