Guest reviews
Overall rating
7.7
Good
Based on 83 reviews
Cleanliness
8.1
Comfort
8.0
Pick-up/Drop-off
7.4
Value for money
7.7
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
18
7
5
3
9
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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10.0
Pros: Owners and staff were so friendly, pick up and drop off was great!
Cons: It was so smooth, I can’t think of anything that could have improved.
review from
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3.6
Pros: Pickup was easy
Cons: After I picked up the car, I got out of the lot and realized the tank wasn’t full. Then, when I got to Houston and returned the car on a full tank, I was charged fifteen dollars for “fuel service” when I just put 30 dollars in the tank
review from
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7.6
Cons: There was old trash in the glove compartment
review from
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10.0
Pros: The car was great and the staff was very helpful
Cons: Drop off was not easy to figure out, I wish they had let me know ahead of time how to do the after hours drop off, since they knew I rented it until 10pm on the day of my return.
review from
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2.0
Pros: Nothing staff was rude!
Cons: Everything! Had hidden policies!
review from
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2.0
Pros: ABSOLUTELY NOTHING
Cons: EVERYTHING
review from
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4.0
Pros: location is near my house
Cons: car smelled like cigarettes, i dropped my keys off after hours and was charged through the next day
review from
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2.0
Pros: Nothing
Cons: Avis staff would not rent a car to me. Had to go next door and rent from budget rental cars. They were fantastic, with no issues.
review from
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10.0
Pros: Great, friendly people
Cons: Nothing
review from
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2.0
Pros: Me cobraron 80.50 por la rentar de 24 horas de Kansas City mo a Dallas foth worth airport y al entregar el coche me quedo la cuenta en 140 por un carro súper pequeño sucio se me hace un robó
Cons: Sean honestos con sus costos y hablen con la verdad, no cobros ocultos
review from
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10.0
Pros: Staff was very friendly!
review from
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9.6
Cons: If I could have dropped off the vehicle at the airport that would have saved me money since I wouldn’t have had to take an Uber to the airport after I dropped off my rental. It was also inconvenient to drop off the rental, wait for an Uber, then pack all my bags BACK into the Uber when it arrived.
review from
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