Guest reviews
Overall rating
7.6
Good
Based on 2,306 reviews
Cleanliness
8.5
Comfort
8.3
Pickup/dropoff
7.8
Value for money
8.0
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
great car
car available
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easy drop
car was great
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7.2
Pros: The staff was very friendly. I give them a thumbs up. The car they gave me was excellent.
Cons: Since they did not have the Ford Escape that I reserved, they gave me a Ford Edge but did not mention an upgrade fee. I'm a Preferred Avis renter and figured they are just giving me a better car. Anyhow when I return the vehicle, I get hit with the higher fee and gas charge.
review from
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6.4
Cons: Waited with a handful of other people for an hour at 1am to get our cars. Reservation system runs on DOS. Dot matrix printer kept jamming. Got charged the wrong rate. Fuel tank wasn't full on pickup. Exit attendant said he noted it. Got charged for fuel service anyway when I brought it back at same
review from
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8.4
Cons: Slightly dirty interior in the backseat, but nothing I had to worry about! Friendly, helpful staff, and was able to get a rental on a late notice!! Thank you!
review from
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3.6
Pros: I liked the car and discount provided. The employee who assisted me was helpful and kind. She had a positive attitude.
Cons: I arrived at the rental plaza a bit before 11pm on a Friday night and left around 11:30. There were only two people working at Avis. The two ladies had to work the country and at times go and get the car for customers. When I arrived there were about 8 people in front of me, when I left 40.
review from
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10.0
Very Efficient
Pros: I was in a hurry to drop off my car so that I could get to my flight at KCI. The drop off was so efficient that I could essentially get out of the car and walk straight to the airport shuttle. Very nice!
review from
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10.0
Pros: The free up grade
Cons: Nothing
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10.0
Excellent experience
Pros: Great service and friendly staff.
review from
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8.8
Good value and car,Biiling issue stunk
Pros: Good value and car,
Cons: Biiling issue stunk
review from
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8.0
Pros: Friendliness of staff
Cons: Check in counter undermanned
review from
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5.6
Cons: At KCI we counted 8 Avis employees at the facility. Not one of them could come out and help us. Instead we had to stand and watch them bullshit with each other@%!
review from
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2.0
Pros: Nothing
Cons: I stood in line for 5 minutes while there were 3 reps at the front (one helping a customer). The reps saw me walking up and standing there. Not one rep acknowledged me or even said "hi, we'll be with you in a moment" & I was the ONLY one in line only to be informed I wasn't able to rent a car, even though I already had one reserved! You're customer service sucks! Never will I ever reserve a car, not even in a time of despArate need.
review from
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2.0
Cons: Office was closed when I arrived to pick up car at around 3pm on sunday. So were all nearby Avis offices. Had to cancel and use Uber instead.
review from
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10.0
Very Efficient
Pros: I was in a hurry to drop off my car so that I could get to my flight at KCI. The drop off was so efficient that I could essentially get out of the car and walk straight to the airport shuttle. Very nice!
review from
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10.0
Pros: The free up grade
Cons: Nothing
review from
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10.0
Excellent experience
Pros: Great service and friendly staff.
review from
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8.8
Good value and car,Biiling issue stunk
Pros: Good value and car,
Cons: Biiling issue stunk
review from
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7.2
Pros: The staff was very friendly. I give them a thumbs up. The car they gave me was excellent.
Cons: Since they did not have the Ford Escape that I reserved, they gave me a Ford Edge but did not mention an upgrade fee. I'm a Preferred Avis renter and figured they are just giving me a better car. Anyhow when I return the vehicle, I get hit with the higher fee and gas charge.
review from
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8.4
Cons: Slightly dirty interior in the backseat, but nothing I had to worry about! Friendly, helpful staff, and was able to get a rental on a late notice!! Thank you!
review from
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8.0
Pros: Friendliness of staff
Cons: Check in counter undermanned
review from
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6.4
Cons: Waited with a handful of other people for an hour at 1am to get our cars. Reservation system runs on DOS. Dot matrix printer kept jamming. Got charged the wrong rate. Fuel tank wasn't full on pickup. Exit attendant said he noted it. Got charged for fuel service anyway when I brought it back at same
review from
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3.6
Pros: I liked the car and discount provided. The employee who assisted me was helpful and kind. She had a positive attitude.
Cons: I arrived at the rental plaza a bit before 11pm on a Friday night and left around 11:30. There were only two people working at Avis. The two ladies had to work the country and at times go and get the car for customers. When I arrived there were about 8 people in front of me, when I left 40.
review from
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5.6
Cons: At KCI we counted 8 Avis employees at the facility. Not one of them could come out and help us. Instead we had to stand and watch them bullshit with each other@%!
review from
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2.0
Pros: Nothing
Cons: I stood in line for 5 minutes while there were 3 reps at the front (one helping a customer). The reps saw me walking up and standing there. Not one rep acknowledged me or even said "hi, we'll be with you in a moment" & I was the ONLY one in line only to be informed I wasn't able to rent a car, even though I already had one reserved! You're customer service sucks! Never will I ever reserve a car, not even in a time of despArate need.
review from
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2.0
Cons: Office was closed when I arrived to pick up car at around 3pm on sunday. So were all nearby Avis offices. Had to cancel and use Uber instead.
review from
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Where can I find Avis hire cars in Kansas City?
1 Nassau Circle, Avis car rentals
Address
1 Nassau CirclePhone
+1 816 464 6200FAQs about hiring a car from Avis in Kansas City
How many car hire locations does Avis have in Kansas City?
Avis has 2 car hire locations in Kansas City. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Kansas City Airport (MCI)?
Yes
Does Avis offer shuttle or airport pick-up services from Kansas City Airport (MCI)?
Yes