Pros: The car was clean and reliable.
Cons: I feel there is a scam going on with their gas policy. I declined their auto fill option which they marketed heavily to me. I filled up the tank a few minutes before dropping off the car, and on my car rental receipt they charged me $12.99 for 1.3 gallons of gas. They said it was full to 14 gallons at the time of rental and that I returned it with 12.7 gallons. I know that is not true, but of course I didn't save my gas receipt. I didn't have high hopes for getting my money back since I didn't save my receipt, but to my surprise when I called the representative offered to remove it immediately. He seemed all to familiar with my type of call. If I had to guess, I'd say this is a common practice for Payless and if you don't want to get cheated out of $12.99 you have to call and complain.
Pros: long line at booth with one attendant trying to cover avis budget and payless checkins. had to cancel because the wait would have made me late for my appointment.
Pros: The staff was very helpful and friendly.
Cons: Cars could have been available.
Pros: The Avis and Budget people were fine
When I had an issue and had to speak to a Payless person
It may be the worst customer service experience I ever had
I’m assuming they are going out of business and everyone there is just angry
I would avoid using this company till they figure this out
Whatever money you may save using them isn’t worth it
Pros: Very uncomplicated pick up and drop off! Friendly staff working efficient. We got an upgrade and were totally satisfied with our car!
Excellent value for money!
Cons: Counter was closed and we were sent to budget counter which was also closed. So all people were directed to Avis, which meant quite a bit of a queuing.
Pros: There was no staff available at the Payless at the Austin airport. Staff at the Austin airport was rude and clueless. It took 1.5 hrs for the Budget rental agency to find a car for me. Instead of promised Chrysler 200 or similar car, they offered a 10 seater van or a pickup truck. inappropriate opti
Cons: Never take any deal from Payless
Cons: I did not go on one toll road but was lead to believe I probably would be on one. Paid $11 a day for that :(
Also, young man when I returned my car was not helpful.
Pros: Drop off was easy.
Cons: Pick up! We had to walk all way down to end of counter just to see a very small sign that said to go to get in line at Hertz.
Cons: Austin has a system of toll highways and the rental person assured me I needed a toll pass for my travels to Kerrville and back when I showed them my route on the map. This added over $50 to the rental. The road to Kerrville is NOT tolled and toll roads are easily avoided in Austin. I felt swindled.
Cons: I had to bounce between 2 counters bc the computer wasn't hooked up to the printer
They sent me to a car space that was empty so I had to return to the counter(s)
Pros: easy pick-up.
Cons: Charged me extra day, without letting me know.
Pros: Nothing. Was at Austin on business. Redirected us to budget. Where the line was an hour long. Waste of money. We went with Alamo in the end. Much better service.
Cons: Don’t redirect people to a long line. If you rent from Payless. Have an attendant at Payless.
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Payless in Austin.
Payless has 1 car hire location in Austin. Take a look at our Payless hire location map to find the best car hires near you.