Book Budget hire cars in Austin

Reviews for Budget in Austin

Recent reviews

Traveller rating

Excellent

48

Good

16

Okay

18

Mediocre

26

Poor

0

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car was cleancar smelled

car availablenext day

get the carcredit card

returned the carcustomer service

pick up and dropnever rent

friendly staff

10.0

No WorriesPros:Friendly, professional, fast service. Car was amazing.Cons:No complaintsReviewed 15 Feb 2017

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10.0

Cons:Easiest car rental experience I’ve ever had.Reviewed 7 Oct 2019

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4.0

Pros:Drop off was easyCons:Customer service was poor when I picked up the vehicle. Staff seemed more interested in visiting with each other than getting my paperwork done. Although I booked the vehicle 3 months in advance, I was first told the larger SUV I booked was no longer available and they only had smaller SUV's.Reviewed 1 Apr 2019

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6.4

Pros:I ended up with a nice car that suited my needs for the trip. There was some damage to the car but it was documented. Drop off at the airport was much easier than I expected and the agent there knew what he was doing. I also found snack crumbs in the driver's side door when I got in but it was otherwise clean and comfy.Cons:They didn't have the car I reserved at the location, and all that was left was a smaller car that wouldn't fit my needs. After discussing, the representative told me he could give me one other car, a nicer SUV, because someone had a reservation for it but hadn't shown up at their time. It was a bit more than what I ordered (and I already thought the prices were pretty ridiculous) but I needed a car! And it was not as much as it would be to order this SUV from the beginning. I sure hope I didn't put someone else without a car but was told it was sort of "first come first serve" at this location. That doesn't make much sense with reserving a car but stuck between a rock and a hard place, I went for it and it worked for me.Reviewed 25 Apr 2018

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2.0

did not honor my reservationCons:I reserved a car and received the reservation confirmation via email. However, when I went to the Budget counter to pick up the car I was told by the clerk that they did not have a car for me.....something about "renting after 7pm doesn't guarantee a car"!!! I will NEVER do business with Budget EVER again.Reviewed 28 Jun 2017

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10.0

Pros:The rental service was excellent, but the previous page of the survey does not work.Reviewed 1 Oct 2019

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10.0

Pros:YesCons:NothingReviewed 11 Jul 2019

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2.0

Very badCons:When I booked the car, l was in the impression, that I will pick up from Austin airport, but l was told by budget person at the airport, that the location is different on reservation. They get lot of people who booked on Kayak misguided and have similer problems. I had to pay as walkin pick up at midnight with extra money and not use the reservation that I made. I also, prepaid Kayak on auto insurance and request Kayak to credit back to my account. Please call me to discuss further on below number. Thanks Chandra 8133909137Reviewed 19 Oct 2017

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2.8

$300 for a 24-hour rental? Right on!Pros:The vehicle didn’t break down and it took my family from point A to point B. That’s about the only positive about the experience.Cons:It took nearly an hour to get the vehicle. I guess on saturdays at the airport they don’t expect any business since there were only 3 staff covering for 2 rental companies. I stood in line for almost an hour. The staff at the desk spoke so softly I could barely hear him, I guess I didn’t hear him when he added the pre-paid tank of gas for $90 which I’ve never opted for. The vehicle reeked of cigarette smoke which gave my kids a headache. I would have asked for an exchange, but after waiting as long as we did for the vehicle we decided it wouldn’t be worth the wait. As long as I remember this experience is associated with Budget car rental I won’t be using them again.Reviewed 21 May 2018

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8.8

Cons:Well, I like a clean vacuumed vehicle especially in the inside. My trunk was dirty, the back seats needed wiping down and someone should check that. Other than that, everything else was excellent. Thank you Shelly for your help with my needs.Reviewed 10 Feb 2020

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9.2

Pros:Check-in agent was friendly and helpful—-it was actually the Avis agent that took care of me because the Budget line was held up a bitCons:Drop off of car took too long because too few agents were available to check people back in.Reviewed 13 Feb 2020

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5.6

Inefficient drop off processPros:The representatives checking me in to pick up the car were great. Friendly and professional staff.Cons:To start with, I was given a small smart car that is not made for the rain. Unfortunately, whenever 18 wheelers passed me on the highway the car shook violently. The worst part is when I returned the car no attendant was there, so I filled out the slip as instructed with the date and time 11:06pm. A week later I checked my credit card and the charge was for two days instead of one. Even though there was no attendant, they claimed my car was turned in late at 4am. I was 30 minutes trying to resolve this. Unacceptable.Reviewed 9 Nov 2015

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• What is the most popular car hire from Budget in Austin?

  Compact (Nissan Versa or similar) is the most frequently booked car hire type from Budget in Austin.

• How many car hire locations does Budget have in Austin?

  Budget has 9 car hire locations in Austin. Take a look at our Budget hire location map to find the best car hires near you.

• Does Budget have a car hire location at the airport: Austin Bergstrom airport (AUS)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Austin Bergstrom airport (AUS)?

  Yes