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Austin Car Hire

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Austin car hire reviews and directory

Hertz
hertz
Car hire reviews:
Good (6.1, 96 reviews)
Car hire locations in Austin:
8 locations
Hertz
Locations in Austin
10420 Metric Blvd
+1 512 833 9530
11906 Ih-35 North
+1 512 973 8877
3819 Presidential Blvd
+1 512 247 7250
3909 S.lamar Boulevard
+1 512 442 2214
5000 South Ih 35
+1 512 445 7167
6705 Hwy 290 West Ste 603
+1 512 358 7932
709 East 10th Street
+1 512 457 1583
911 W. Anderson Lane,ste 125
+1 512 407 9650
  • 5.9
  • 6.7
  • 6.5
  • 5.8
  • 5.7
Recent reviews
8.8 Excellent
30 Jun 2017
Pros: Easy and nice service at pick up and drop off. Good price of rental.
Cons: The acceleration capacity of the car was rather low and the gas tank as well. Otherwise a good car.
4.8 OK
11 Feb 2017
Cons: I booked to pick up in Austin and when I arrived at he airport they said it was a reservation for the downtown location. Why would the default Austin location not be the airport? Perhaps you should put a warning so it's more clear.
4.0 Mediocre
24 Feb 2017
Pros: Got a car I ordered, a compact.
Cons: I flew into Austin and found out car was across town. Be careful to double check location. Still had to pay for first day rental even though i could not pick up ultil the next day, as they were closed when i landed. Had to take taxis which added significantly to my total bill. Had to pay extra fee to return to airport. Car was pretty well beat up but got the job done for the rest of the trip.
2.0 Poor
7 Mar 2017
no reservation
Cons: My credit card was charged but no reservation was under my name when I got to the airport.
10.0 Excellent
7 Mar 2017
Great experience
Pros: Customer service was great. They went above and beyond!!!
2.0 Poor
10 Mar 2017
Wrong location
Cons: When I made the reservation it said that the Hertz location was at the airport in Austin. But when I got there, it said the location was mies away and it wouldn't rent me the car at the rate that was advertised. I didn't end up renting a car.
8.4 Excellent
28 Mar 2017
Resist the up sell
Pros: I liked driving the car. It was small and clean and in good condition.
Cons: The agent tried hard to up sell me to a larger car. I declined and was glad I did. The small car was perfect.
10.0 Excellent
1 Apr 2017
I'll rent again from Hertz
Pros: Self serve kiosk at pick up with friendly help. Drop off equally friendly and efficient. Excellent location!
2.8 Mediocre
3 Apr 2017
Unfortunately Had Better Experiences
Pros: It was a vehicle than ran great and was at least comfortable from getting us to point B from point A.
Cons: Our plane was delayed and arrived to Austin, TX late. After a taxi-ride to the Hertz location the representative let us know that our reserved medium size car had been rented out and all he had left were Full-Sized and it would be an upcharge. We were hung out to dry, forced to pay an upcharge for a larger vehicle we didnt reserve. He offered a Hyuandai Sonota or Toyota Camry. We asked for the Camry and he proceeded to let us know that we couldnt actually take that one because the oil needed to be changed. Upon taking us out to the vehicle, it was not clean (I have pictures). Both the exterior and the interior had dirt and dust throughout. It also was not as new as advertised, and did not meet the level of Hertz Rentals I am accustomed to (they are a corporate partner of my business). Overall, we were forced into an upcharged, larger vehicle that was not to standard.
2.0 Poor
1 May 2017
Stranded in 95 degree weather bc dead battery.
Pros: Not applicable.
Cons: Car battery died in 95 degree heat on Sat. Oak Hill closed at 12pm, and we were not able to get assisted until 2 hours later by AAA. No reimbursements were provided from the AUS Hertz location upon car exchange.
Advantage
advantage
Car hire reviews:
Good (6.6, 53 reviews)
Car hire locations in Austin:
1 location
Advantage
Locations in Austin
3600 Presidential Blvd. Suite 107
+1 512 389 2633
  • 6.3
  • 6.9
  • 6.9
  • 6.3
  • 6.5
Recent reviews
4.4 OK
23 Oct 2015
Pickup in AUS and drop off in SAT hard to find
Pros: This was the only rental co. that still had cars available in AUS, and there was no drop off fee for returning in SAT
Cons: The signs in AUS direct you to the third deck in the parking garage( a long walk) and then a short, dour woman informed me that I had to go back to the rental counter, complete the contract, and return for my car. Every other customer (3 that I saw) did the same thing. Very annoying! Trying to find the car return in SAT was another ordeal. They are WAY off airport and the signs are hard to follow.
5.2 OK
10 Nov 2015
Too much pressure to purchase upgrades
Pros: Car worked
Cons: WAY too much pressure to purchase upgrades.
10.0 Excellent
11 Jan 2016
Pros: Everything was reserved and in the system. The rental car facility in the airport at Austin was great, easy in and out.
9.2 Excellent
5 Feb 2016
Get the toll road package
Cons: Be sure to get the toll raod package in Austin. Hard to get around without it and Advantage says they will charge $25 per toll violation plus toll.
8.8 Excellent
29 Feb 2016
Pros: It was a smooth experience from pick up to drop off of my one-way rental.
Cons: My experience would be 5-star if not for the dirty child seats on offer. I ended up using my own child seat.
7.2 Good
23 Mar 2017
Cons: Inconvenient pickup location
2.0 Poor
21 Apr 2017
Worst rental car I have ever rented.
Pros: Not much at all.
Cons: The van had damage of some kind on all sides. It was dirty on the exterior. The interior had stains and food was located inside.
8.0 Good
14 Oct 2015
Pleasant
Pros: Girl at front desk was professional and pleasant
Cons: Overall had a pleasant experience, so no negative remarks
9.2 Excellent
23 Oct 2015
Clean, easy option
Pros: Location was with everyone else and not off site People working with the cars were pleasant and easy-going Car was like new
Cons: Pressure sales on extra insurance, gas, tolls. Maybe it's required but I felt that "no" wasn't quite sufficient.
10.0 Excellent
3 Nov 2015
Nice size car for the price
Pros: car is pretty new, nice and clean
Payless
payless
Car hire reviews:
Good (6.6, 52 reviews)
Car hire locations in Austin:
1 location
Payless
Locations in Austin
3819 Presidential Blvd
+1 512 961 5295
  • 6.2
  • 7.3
  • 7.1
  • 6.0
  • 6.5
Recent reviews
10.0 Excellent
17 Dec 2015
Great service, great price
Pros: Everything exceeded our expectations.
8.0 Good
19 Oct 2015
Make sure to do a walk around
Pros: Car was clean and ready to go when we arrived.
Cons: There were many dings on the car that I had to note before accepting it and then I had to track an employee down to note all damage to vehicle prior to driving away with it.
4.0 Mediocre
27 Oct 2015
Horrible roadside assistance! Avoid Payless
Pros: Car in good working order, comfortable and well maintained
Cons: Worst experience dealing with roadside assistance. I damaged the car hitting something in the road. 100% my fault. Called at 8pm to arrange a tow truck to swap out cars. 9:30am THE NEXT MORNING the facility finally got the car in and wanted to send me another car. Useless telephone support: Unable to get a hold of the branch. Was passed back and forth with nothing getting done. My $150 "PayLess" rental car cost me over $300 because of taxis I had to pay for because the car swap they promised me never happened. Avoid this company!!!!!
6.0 OK
22 Nov 2015
Pros: Long line at pick-up, couldn't hear the clerk and thus got charged an extra $30 for roadside assistance (which I already have through AAA).
3.6 Mediocre
27 Nov 2015
Pros: Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing
Cons: 1) The staff person at the counter repeatedly tried to bait-and-switch me from a car to an SUV at 50% greater cost. She would not give up, saying that they were short of the cars, but had plenty of the SUVs. In fact there were numerous identical cars (down to the color) in the lot. 2) The scratch and dent form was not filled out. The Payless attendant refused to fill it out, and told me to have the exit attendant fill it out. The exit attendant was bemused when I told him what the Payless attendant told me to do. He did so with some bewildered cheer. 3) Both the counter and the lot were located at the furthest and most inconvenient locations among the rental agencies. 4) I was promised a Ford Focus with the reservation, but was given a Chevy Impala. 5) The staff were generally colorless and indifferent -- except for the initial agent who was more simply antagonizing.
8.8 Excellent
18 Dec 2015
Pros: Very Good car for the rental rate
Cons: Messed up paperwork @ outset causing delay from garage.
2.0 Poor
30 Dec 2015
Not open
Pros: Nothing
Cons: When we arrived at the airport, they were closed, that was about 1900. I will never consider using Payless again, and I will make sure everyone in the military is aware of their service (or lack there of).
10.0 Excellent
30 Jan 2016
Pros: No issues, fast friendly service. I was pleasantly surprised..
10.0 Excellent
1 Feb 2016
Great experience
Pros: Nice service. Processed through three people in line very quickly. Car was in decent shape.
10.0 Excellent
17 Feb 2016
Pros: Price, car worked really well for needs, great service.
Cons: Marking up existing damage to the car with a highlighter and then giving me a copy without the markup for me to verify with the car. Seems like a recipe for insurance/damage fraud although I did not seem to have any problems.
Enterprise
enterprise
Car hire reviews:
Excellent (8.2, 44 reviews)
Car hire locations in Austin:
18 locations
Enterprise
Locations in Austin
10010 Manchaca Rd
+1 512 292 1118
10907 N Fm 620
+1 512 501 3832
11150 Research Blvd Ste 207
+1 512 343 8982
12326 Ranch Road 620 N
+1 512 335 4040
13207 North Highway 183
+1 512 257 9400
2016 W Stassney Ln
+1 512 916 8080
2521 Rutland Dr Ste 700
+1 512 873 9107
319 S Lamar
+1 512 472 1373
3500 S Lamar #1
+1 512 440 0099
3819 Presidential Blvd
+1 737 484 3896
4352 S Interstate 35
+1 512 462 9009
5316 Ed Bluestein Blvd
+1 512 362 5233
5350 W Highway 290
+1 512 912 0332
6817 N Lamar
+1 512 453 4402
707 E. Braker Ln Ste 103
+1 512 835 1155
7212 W Highway 71 Ste D
+1 512 394 9972
816 Colorado St
+1 512 476 2300
8310 Research Blvd
+1 512 459 8100
  • 8.3
  • 8.4
  • 8.2
  • 8.1
  • 8.0
Recent reviews
10.0 Excellent
23 Oct 2016
Pros: Very quick and friendly.
10.0 Excellent
28 Dec 2016
Great Service
Pros: Easy pick up, cheap upgrade and easy drop off. Couldn't ask for more.
10.0 Excellent
21 Feb 2017
Upgrade
Pros: Ben at Enterprise gave me a free upgrade and made my trip that much better. Also the check in and drop off process was so easy
Cons: N/a
2.0 Poor
29 Mar 2017
Horrible experience in picking up my car from Ente
Pros: They told me they didn't have a car for me when I showed up to pick it up at 2:15pm on Sunday. Told me they may not be able to get me a car by the time they closed (3pm on Sunday), because they ran out of cars as a result of people not returning them when they were supposed to.. They told me to call another location in the city to see if they had one. I asked them to do this for me, and they wouldn't. When I did, the other city location did not have cars to rent either. There were 10 other people experiencing the same problem. At 3pm, they told us all to get into one of their vans and that they would transport us 30 minutes away to another location that had cars. When I got there, they provided me with a Hyundai Veloster, which is a compact car even though my reservation had it confirmed with an intermediate car. Moreover, this car was very dangerous to drive as a result of its extremely limited visibility in the rear and the sides. Not only did I had to drive my car 30 minutes out of the way as a result of this inconvenience, but I also used my gas to do so. Never had an experience like this before and I have been renting cars for more than 35 years. Very unprofessional.
9.6 Excellent
17 Oct 2016
Pros: Nice folks working there..
Cons: I had to wait 15 min to get my reserved class of car because it was being used to pick up someone else... Seemed like suboptimal timing.
7.6 Good
26 Oct 2016
Pros: Waited an hour for vehicle to show up. Finally given a smaller car with a slight reduction in the price.
Cons: Staff was friendly and apologized for delay.
6.4 Good
16 Jan 2017
Not a good experience.
Cons: Car was in poor condition. Multiple windshield dings, dents, and the bumbper was not attached completely!
2.0 Poor
25 Oct 2016
They didn't have record of my reservation!!
Pros: I was stuck taking a $75 cab to and from my hotel because they weren't able to locate my reservation.
10.0 Excellent
27 Mar 2017
Pros: Very easy to reserve the car using this search engine.
9.6 Excellent
7 Apr 2017
Reliable, friendly and efficient!
Pros: Although I showed up a bit early to pick up the car, no problem. Car clean and as advertised. Drop-off easy and quick although there were a lot of people.
Alamo
alamo
Car hire reviews:
Excellent (8.3, 41 reviews)
Car hire locations in Austin:
1 location
Alamo
Locations in Austin
3819 Presidential Blvd
+1 844 366 2656
  • 8.1
  • 8.1
  • 8.2
  • 8.8
  • 8.2
Recent reviews
2.0 Poor
1 Dec 2016
Cons: Would not accept debit card or cash, only credit cards. I had no idea of about this until i went to pick the truck up. I rented a truck from avis instead and had a great experience.
9.6 Excellent
5 Jan 2017
Great service NO hidden fees!!
Pros: I loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
10.0 Excellent
31 Dec 2015
Easy rental, great customer service
Pros: I like that Alamo does not hassle me about insurance and upgrades. I've been harassed and insulted by other car rental companies at Austin-Bergstrom about upgrades, so it's really nice that when I say "no thank you", the person at the Alamo counter says "no problem!", and that's the end of it and I'm on my way with the car. This fact alone keeps me going back to Alamo. The car itself was in great condition and I had no problems with it.
10.0 Excellent
17 Jan 2016
Top notch
Pros: Very quick and efficient.
9.2 Excellent
28 Jan 2016
Pros: The lady who helped me pick up the car and modify the rental agreement at the ALAMO counter was incredibly helpful and kind. The car was generally clean but there was some nasty stuff down under the seats.
2.8 Mediocre
30 Jan 2016
Car not ready to rent
Cons: Car had a low tire, i had to put air in. No washer fluid, very scary. Smelled in cabin. Less then half a tank of fuel on pick up.
10.0 Excellent
27 Feb 2016
Pros: Ease of pickup and drop-off; excellent price for a one-way rental.
10.0 Excellent
28 Feb 2016
Pros: Car was a delight. Clean, spacious and excellent physical condition. I would certainly run from Alamo again. Great value.
10.0 Excellent
28 Feb 2016
Pros: Staff very helpful and responsive. Short wait time. No hassles.
8.8 Excellent
29 Mar 2016
Pros: The car was clean. The check-in and check-out were very simple quick.
Cons: The way the driver's seat was configured, I had to sit too low and there was no apparent way to adjust the seat height.
Budget
budget
Car hire reviews:
Good (6.6, 33 reviews)
Car hire locations in Austin:
9 locations
Budget
Locations in Austin
1000 East 41st Street
+1 512 419 7908
1104 North 1-35
+1 512 322 9377
12625 North Highway I-35
+1 512 990 7263
13201 Fm 620 North
+1 512 331 8593
1610 West 35th Street
+1 512 371 7361
2901 Capital Of Texas Hwy S
+1 512 732 0066
3819 Presidential Blvd
+1 512 356 3519
7010 Highway 71 West, Ste 345
+1 512 288 3605
8820 Burnet Road
+1 512 419 1908
  • 6.3
  • 7.2
  • 6.8
  • 5.7
  • 6.7
Recent reviews
2.0 Poor
22 Jul 2017
Pros: Nothing.
Cons: I booked this rental for my client and they rejected him and made him book thru another company because his name wasn't on the credit card that was prepaid. Will never use them ever again.
2.4 Mediocre
27 Aug 2016
Fuel penalty charge
Cons: Outrageous fuel charge for not being able to refilling the tank before drop off to catch a plane. 3× the cost of fuel.
5.2 OK
30 Oct 2016
Location
Cons: Reservation made for downtown - delayed pickup Problem is on Kayak - but took long time to resolve
2.0 Poor
12 Feb 2017
Pros: i booked Austin airport, AUS, when i arrived my car was at a locale 30 miles away, i will never use your company again, i was forced to pay double price
8.0 Good
26 Oct 2016
Ok but not great
Pros: Price and speed of service
Cons: Not the car i wanted but it was the only option
6.0 OK
2 Nov 2016
Pros: car was not very clean- rattle on the front underside of car- annoying GPS thing (?) attached to windshield that blocked view windshield water fluid needed filling at the time of pick-up
5.2 OK
19 Oct 2015
Pushy
Pros: Drop off was fast
Cons: Rental agent slow and very pushy with the insurance and fuel options
5.6 OK
9 Nov 2015
Inefficient drop off process
Pros: The representatives checking me in to pick up the car were great. Friendly and professional staff.
Cons: To start with, I was given a small smart car that is not made for the rain. Unfortunately, whenever 18 wheelers passed me on the highway the car shook violently. The worst part is when I returned the car no attendant was there, so I filled out the slip as instructed with the date and time 11:06pm. A week later I checked my credit card and the charge was for two days instead of one. Even though there was no attendant, they claimed my car was turned in late at 4am. I was 30 minutes trying to resolve this. Unacceptable.
5.6 OK
25 Nov 2015
Poor customer service
Pros: Budget is located on-airport in Austin. it's still a bit of a walk for sure but it beats a shuttle bus to a remote location
Cons: Counter agent was awful from the get-go. Not sure what was angering her in life but she made a point of taking it out on me. Four of us traveling for a funeral - I reserved a Ford Fusion sedan car or similar. No sedans left so she told me my "similar" options were a truck or mini van since they are" similar". I disagreed that a truck or cargo van aren't similar to a sedan car, which only turned her cold attitude into lousy. When I asked more info about the mini van it turns out to be a 12 passenger CARGO VAN. Not doubt in my mind whatsoever that she purposely misrepresented it as a "mini van" in the hopes I would just taken it and leave. I told her no on the truck or cargo van. So she said I could get a Ford Excursion SUV but she would NOT wave or reduce the $50 upgrade fee. It's evident that woman should not be in a customer-facing role. Not one ounce of politeness and she was manipulative. she could not have cared any less about making sure I was a satisfied customer.
6.0 OK
12 Dec 2015
Impossible to extend
Pros: There is no way to extent the contract and stay with the car an extra day. When I contacted a Budget agent she told me I would have to call the actual branch I rented from, and when I called that local number it redirected me to the national number again. I just stayed with the car one more day and I will figure it out when I get back, or let them call me wondering where is the car.
Fox
fox
Car hire reviews:
OK (5.6, 33 reviews)
Car hire locations in Austin:
1 location
Fox
Locations in Austin
3819 Presidential Blvd.
+1 512 256 8460
  • 5.3
  • 5.8
  • 6.0
  • 5.3
  • 5.7
Recent reviews
5.6 OK
20 Dec 2016
Lackluster service
Pros: The friendliness and repectful demeanour of all staff I had contact with as well as the pricing for the vehicle.
Cons: They didn't have the car I reserved. Instead of upgradi MG me they sold me an upgrade that did not meet my passenger's needs. Although they did givr me another car after I complained about the size, it ended up being a huge suv. After returning the car I was called about an owed balance. The agent calling had no informatuon as to why I owed but still tried to get my permission while unforming me I could call customer service if I had any questions about their blunder. After declining her request to charge me ahe had a manager call who did resolve the issue but has yet to send me an e receipt for the numerous chargea and refunds that she had explained to me during our call. It's been over 7 business days.
10.0 Excellent
10 Feb 2017
Pros: Easy process and reasonable price.
Cons: Nothing.
10.0 Excellent
13 Apr 2017
Excellent Rental And Service
Pros: I liked the personable service, and the beautiful new Camry we rented
Cons: That I wasn't informed about the additional 10$ per day for upgrading - fortunately the Manger was reasonable about my not having been told and took off the charage. If I'm paying more for the higher priced car, isn't that enough of a profit? That was the only thing that gave me pause -everything else was excellent
8.4 Excellent
8 Jun 2017
Good and Cheap, but good luck reaching them on the phone!
Pros: Efficient store and a cheap rental.
Cons: Fuel reading was not correct on the contract and the company refused to make an adjustment unless I submitted a picture.
3.2 Mediocre
14 Aug 2017
Did not have the car reserved and pricing changed
Pros: Not much Location was in the airport terminal so no bus was needed.
Cons: Did not have the Full Size SUV reserved Did not discount the MiniVan offered as a replacement. MiniVan was not clean. Found multiple empty water bottles under the seats. Rental process long. Did not have the same pricing for insurance once we settled on a replacement car.
2.0 Poor
12 Jul 2016
They know how to TAKE the reservation, just can't
Cons: They didn't have the car I reserved, and the only option was a smaller one, which wouldn't work for my size party. Very frustrating and embarrassing. Fortunately, I went to Avis.
2.0 Poor
16 Jul 2016
Reserved car not available--offered other car for
Pros: Nothing
Cons: Fox claimed Kayak over-booked.
10.0 Excellent
16 Jul 2016
Pros: The car was nice, a good size and the drive was very smooth. It was a great price!
Cons: Nothing
2.0 Poor
22 Jul 2016
Did not have the reserved rental or equivalent ava
Cons: I had reserved a ford Mustang Convertible for an entire week for use during a wedding. When I arrived at the counter, they did not have the reserved car due to "mechanical issues". On top of that, they did not have any other vehicles of the same type. They tried to offer me a 4-door sedan, but there was a very particular reason I had reserved the convertible. I was forced to walk down to a competitor's kiosk to rent the same car. I find this very unprofessional and I do not recommend FOX in any way shape for form to anyone visiting the Austin area.
6.0 OK
12 Aug 2016
Pros: I liked the fact it was cheaper than all other competitors.
Cons: I do not like the fact that I do not have my deposit back yet!
Thrifty
thrifty
Car hire reviews:
Good (6.5, 31 reviews)
Car hire locations in Austin:
1 location
Thrifty
Locations in Austin
3600 Presidental Blvd
+1 512 530 6811
  • 6.1
  • 6.9
  • 7.2
  • 6.4
  • 6.0
Recent reviews
4.4 OK
14 Oct 2015
Pros: Quick rental
Cons: The outside off the car was cleaned but I didn't notice till I drove away that the inside of the car was dirty. It seems like the previous renter spilled coffee and it wasn't cleaned up at all. In addition, I dropped off the car in the morning and there was no room to enter the Thrifty drop off rental. There were about 15 returned cars parked all the way up to the entrance. The reason why is because there was no one working there at that time (5 to 6am), this delayed a few of us who were dropping off at that time. There is a poster that asks renters to write down mileage and gas and to leave the key and jacket in the dropbox WHICH was broken. Very inefficient and insecure system.
2.0 Poor
31 Oct 2015
Cons: Smelled like smoke,
4.8 OK
2 Nov 2015
Please have someone call me
Pros: nice car, easy process.
Cons: The tags were expired and we got pulled over, missed our swamp tour because of it. Car was dirty when we picked it up, wrappers in the back seat and the car was dirty. I want someone to call me please.
3.6 Mediocre
22 Dec 2015
Double the price
Cons: Kayak quoted me at $78 and change and when I got to thrifty I ended up paying $150 and change. So disappointed. Thrity has no info from the third party I went through on Kayak. So many more hidden fees. Kayak or its third party and Thrify need to communicate. I won't be using this car service in the future.
10.0 Excellent
13 Jan 2016
Pros: Fast service. Quick return system.
10.0 Excellent
29 Jan 2016
Pros: New vehicle at a very affordable rate
Cons: Maintenance was somewhat lacking. Tire pressure light was on and should have been taken care of prior to pickup but other than that, it was a great rental.
5.6 OK
29 Jan 2016
Left with a sour taste
Pros: Fast service, clean car.
Cons: The cost quoted on kayak was not accurate when I arrived to pick up the car. Even without paying for any of the extras (insurance, gas, etc.) It was 25% more than I expected based on my reservation quote & the thrifty person who I dropped the car off with was very rude.
6.0 OK
8 Feb 2016
Over charged
Cons: I was charged more than my quote and told too bad by local Thrifty agent.
5.6 OK
13 Feb 2016
Pros: The car and checkout were both good
Cons: The price! The estimate on Kayak was $61. My actual price was over $150. I was tricked by Kaual to think this was the actual. I will not use Kayak again nor would I ever recommend them. Kayak uses deceptive pricing to hook a customer then the merchant, in this case Thrifty, claims they cannot live up to Kayak's pricing. I was tricked once - it won't happen again!
7.2 Good
16 Feb 2016
Pros: Liked the price found on line. Liked that it was on-site at the airport and did not have an off-site location. Car rental facility was beautiful.
Cons: Car interior was very stained, but that is o.k. just sad that people when they rent to not take better car of the fabric. My only real complaint was the $20.00 toll road charge add-on. I did not see that information anywhere when making the booking. I told the women at counter I would be only on 71 W and E and 183 N and South only as far as the arboretum area of AUS. She said 183 was a toll and I would have to pay the $20. In fact, I learned from residents of AUS that I was Not ever on a toll area of 183. So felt that was not a legitimate charge.
Dollar
dollar
Car hire reviews:
OK (5.5, 29 reviews)
Car hire locations in Austin:
1 location
Dollar
Locations in Austin
3600 Presidental Blvd
+1 512 530 2277
  • 4.8
  • 6.6
  • 6.3
  • 5.0
  • 4.7
Recent reviews
5.6 OK
26 Oct 2015
Scammy
Cons: Company included a daily roadside assistance charge on the bill without giving a chance to decline, and the displayed rate on Kayak did not include a *mandatory* airport fee. Wouldn't rent with them again.
5.2 OK
1 Nov 2015
Cons: We returned the call full but were charged for the filling fee. This likely arose because there was no authorized attendant in duty to give us a receipt.
6.0 OK
15 Nov 2015
Pros: Car was clean
Cons: Too many additional charges occurred. These should have been told upfront. I will not use Dollar again.
2.0 Poor
17 Nov 2015
You Should Consider Something Other Than DOLLAR Re
Pros: The auto was a 2015 Toyota Corolla. Nice car, comfortable interior, fair mileage.
Cons: Dollar service representative totally misrepresented the tollway charges to us by telling us there was a $45 tollway charge if we didn't purchase the Dollar rental tollway service (~$32) from Dollar rental because you couldn't pay cash on tollways. Found out after we got on the tollways that we could pay by mail. Was shocked that a quoted $76 rental turned into a $175 rental when we received our invoice! More than double the quoted price with taxes, fees, unwarranted tollway charges, and additional driver costs! Will be going back to Hertz since they are at least up-front with charges...
4.8 OK
8 Dec 2015
Not As Advertised
Pros: Car was clean
Cons: Dollar tacked on a ton of fees. Your site said "includes fees and taxes". My $190 reservation turned into a $303 rental. I will not use Dollar again and quite possibly never use Kayak again
6.0 OK
15 Dec 2015
Pros: Service was pleasant. Liked the car.
Cons: I didn't like that I was charged over 70 dollars in hidden charges. I bought the 42 dollar toll pass but was charged for other fees. So my 174.00 rental turned into 307 dollars
2.0 Poor
21 Dec 2015
Nice car , very good service
Pros: Loved the car. Ran well. Great maintenance.
Cons: Administrative issue getting our reservation through from mobile app at landing to the counter at the austin airport counter.
10.0 Excellent
21 Dec 2015
Last Minute Deal with Great Satisfaction
Pros: I had a last minute transportation emergency and needed a rental. I scoured online and found a great deal on Kayak.com. I placed my reservation 10 hours before the reservation time. Their free cancellation and inexpensive cost bought me in. I received a Black Corolla, the latest model and was surprised to find a full tank of gas awaiting me. The ride was smooth and insured (Allianz). Dollar Rental Car took care of all my transportation needs and saved me a huge bill if I had taken a rideshare service.
10.0 Excellent
22 Dec 2015
All it's fine
Pros: Good price, easy return gestion, nice and clean car, professional asisten
Cons: The pick up counter was difficult to locate,
2.0 Poor
28 Dec 2015
poor customer service
Cons: I did not even get to rent from Dollar because they only had one desk agent at rental counter and line was so long I went to competitor next door. There was 5 people ahead of me in line. After waiting about 20 minutes, the line was not moving so I walked over to Avis and the had same rate and no line so I rented there. Can't understand whar Dollar is thinking having one agent at busiest time of year (Xmas).
Avis
avis
Car hire reviews:
Good (6.1, 25 reviews)
Car hire locations in Austin:
9 locations
Avis
Locations in Austin
1000 East 41st Street
+1 512 380 9177
1104 North I-35
+1 512 480 8333
12625 North Highway I-35 (at Parmer Ln)
+1 512 251 3957
13201 FM 620 North
+1 512 250 9716
1610 West 35th Street
+1 512 371 1082
2901 S Capital of Texas Highway
+1 512 330 0109
3819 Presidential Boulevard
+1 512 530 3400
7010 Highway 71 West, Suite 460
+1 512 288 5181
8820 Burnet Road
+1 512 343 9777
  • 5.9
  • 6.4
  • 6.6
  • 5.7
  • 5.9
Recent reviews
8.4 Excellent
15 Jan 2016
First Time returning
Pros: I loved the fact that I could change the location for returning the car within Austin at no additional expense
7.6 Good
12 Aug 2016
Good customer service
Pros: Easy access to get a car. Car was in great condition.
Cons: Had trouble finding the Avis in San Antonio but luckily was only a few blocks from where the Internet told me it was. I was bill for an extra day when I was 10 minutes early but the Avis rep fixed it and was not charged. Only complaint was it took 20 minutes to get fixed when there was no error my part
10.0 Excellent
18 Oct 2016
Ford Fusion Knocked My Socks Off
Pros: Wow! The Ford Fusion Hybrid was an amazing car to drive! The dashboard was a wealth of information!
4.8 OK
6 Nov 2016
Cons: Ripoff - not up front on cost
4.0 Mediocre
2 Feb 2017
Giant f---ing scam
Pros: The car was decent, it ran. The line at the pick-up location was not long.
Cons: The agents at drop-off were too busy chatting with each other to check my car back in, it ended up getting checked in 6 hours later when I called them to make sure they checked it in. They added the fuel service option automatically, even though I rejected it when I picked up the car, the car was driven more than 75 miles, and I filled up the tank. This company is just a total scam. Three calls later and I've managed to get the charges fixed, back to the original amount. What a giant waste of time.
5.2 OK
25 Apr 2017
Cons: We were scheduled to pick up car at 7 pm. Arrived a few minutes early and waited in line until after 8 pm to pick up car. Avis had two employees actually working, and a row of about 10 work stations with no employee to work there. Poor staffing levels set us back an hour and ruined the first night of our trip.
2.0 Poor
18 May 2017
Did not have a car for me. Left me stranded at airport.
Pros: Nothing.
Cons: I reserved a car online to drive to Lubbock after learning my father had passed away. I live and work downtown Austin, so I do not own a vehicle. I had a friend drop me off at 11 pm; I planned to drive all night to get to my mother as soon as possible. I waited for 30 minutes for a representative to come to the desk. Then they did not have a car for me after I reserved online. The woman was rude and snippy. All the other car rentals were booked as well. I was stranded at the airport with my suitcases. Worst experience with car rental (or lack thereof) ever.
6.0 OK
7 Aug 2017
Pleasant service; not-so pleasant vehicle.
Pros: Agent was polite and didn't do the standard fear-tactic with the insurance; it was just a simple explanation about coverage prices. Drop-off experience was just as friendly. The tech made sure I received my fuel refund; otherwise I would have just walked away not realizing I had pre-paid.
Cons: The car's air-conditioner only worked in the maximum setting. If I wanted to be cool it needed to be on full-blast (first world problem) Also there was a half-eaten Mott's Applesauce cup in the cup holder with a silver dinner spoon. My only guess is that one if the techs had lunch in my car or it wasn't cleaned from the previous renter.
10.0 Excellent
25 Aug 2016
Pros: Service was absolutely excellent! They had the perfect car for me. The car performed beautifully. ...just what we needed. I even got a ride home and a tattoo artist referral out of it! Will always use them.
Cons: Nothing
9.6 Excellent
29 Aug 2016
K
Pros: Associate at the deck wax very friendly. I was in and out in five minutes both times
Cons: Nothing
National
national
Car hire reviews:
Excellent (10.0, 1 reviews)
Car hire locations in Austin:
1 location
National
Locations in Austin
3819 Presidential Blvd
+1 844 366 2655
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
5 Dec 2016
Easy pick up and return
Pros: Low price SUV rental, gas very affordable and easy pick up and return at Austin airport, no buses to this easy convenient rental car terminal.
Avalon Transportation Service
avalontransport
Car hire locations in Austin:
1 location
Avalon Transportation Service
Locations in Austin
4900 Weidemar Lane
+1 512 987 8664
Europcar
europcar
Car hire locations in Austin:
1 location
Europcar
Locations in Austin
Please Go To The Advantage Counter
+1 512 389 2633
E-Z Rent-A-Car
ez
Car hire locations in Austin:
1 location
E-Z Rent-A-Car
Locations in Austin
3600 Presidential Blvd. Suite 107
+1 512 389 2633
Flight Car
flightcarad
Car hire locations in Austin:
1 location
Flight Car
Locations in Austin
Austin airport
+1 844 435 8227
keddy by Europcar
keddy
Car hire locations in Austin:
1 location
keddy by Europcar
Locations in Austin
Please Go To The Advantage Counter- 3600 Presidential Blvd Suite 107
Longhorn
longhorn
Car hire locations in Austin:
1 location
Longhorn
Locations in Austin
4812 North I H 35
+1 512 452 1773
Priceless
priceless
Car hire locations in Austin:
1 location
Priceless
Locations in Austin
7100 Burnet Rd 
512-284-8495
Sunnycars
sunnycars
Car hire locations in Austin:
1 location
Sunnycars
Locations in Austin
3600 Presidential Blvd
438 travellers who rented a car in Austin gave the car agency they used an average rating of 6.6

Car hire locations in Austin

Austin