Guest reviews
Overall rating
8.4
Excellent
Based on 319 reviews
Cleanliness
8.5
Comfort
8.4
Pick-up/Drop-off
8.4
Value for money
8.2
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
77
21
18
0
19
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: Yes
review from
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10.0
Pros: Easy peasy, grateful for the extra care to be safe with covid risk and staff was awesome!
Cons: Nothing- perfect!!
review from
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7.2
Pros: Stuff was friendly, processing was quick
Cons: I made a reservation for Mitsubishi Mirage, but they made me take Chevy Spark. The Mirage has standard seating for 5 passengers; the Spark can only carry 4. The Mirage Hatchback has 3.2 cubic feet more passenger volume than the Spark. I am not going to use Enterprise car rental next time.
review from
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5.6
Pros: Yes
Cons: The AC stopped working less than halfway to my destination. I had to change the vehicle.
review from
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10.0
Pros: Pleasant staff. Quick check out and check in process.
Cons: Nothing to add.
review from
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8.4
Pros: Easy pick up and drop off!
Cons: Car offered was not as fun so asked for a different one that was not a price difference and got a fun sporty one!
review from
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9.2
Cons: Where to pick up and drop off car was a little confusing. Everything else was great.
review from
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4.8
Pros: Staff was friendly.
Cons: My car was not ready and it was the wrong type, then they upgraded to a truck, but the truck was extremely dented and dirty. Finally they got me into a Ford Fusion, but it needed to be cleaned as well.
review from
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10.0
Pros: Amazing customer service in both locations. Easy pick up and drop off. Amazing prices!
review from
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9.6
Pros: The staff at both ends was great. Friendly, pleasant, very helpful. We had a bit of a problem locating Enterprise at the Dallas Love Airport because we hadn't driven far enough for car rental return.
Cons: We had no complaints. It was a good experience.
review from
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10.0
Pros: staff was very friendly and helpful
Cons: clearer information about dropping off after hours
review from
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2.0
Pros: Terms of payment weren’t on my order but I’m told that it was by every agent and manager I’ve spoke with. I needed a credit card or a return flight. This left me stranded and cost me my job.
review from
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Where can I find Enterprise hire cars in Austin?
Top tips for renting a car from Enterprise in Austin
- Economy car hires from Enterprise in Austin are around 26% cheaper than other car types, on average