Guest reviews
Overall rating
8.5
Excellent
Based on 13,036 reviews
Cleanliness
8.5
Comfort
8.5
Pick-up/Drop-off
8.3
Value for money
8.2
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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4.8
Pros: Staff was friendly.
Cons: My car was not ready and it was the wrong type, then they upgraded to a truck, but the truck was extremely dented and dirty. Finally they got me into a Ford Fusion, but it needed to be cleaned as well.
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10.0
Pros: Amazing customer service in both locations. Easy pick up and drop off. Amazing prices!
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9.6
Pros: The staff at both ends was great. Friendly, pleasant, very helpful. We had a bit of a problem locating Enterprise at the Dallas Love Airport because we hadn't driven far enough for car rental return.
Cons: We had no complaints. It was a good experience.
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10.0
Pros: staff was very friendly and helpful
Cons: clearer information about dropping off after hours
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2.0
Pros: Terms of payment weren’t on my order but I’m told that it was by every agent and manager I’ve spoke with. I needed a credit card or a return flight. This left me stranded and cost me my job.
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10.0
Pros: Pick-up and drop-off was super easy. Had the same enterprise rep for both and she was great.
Cons: Nothing. It was a great experience.
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10.0
Pros: Very friendly positive staff.
Cons: Nothing
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10.0
Pros: yes
Cons: everything is great
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10.0
Pros: The car was great and the customer service was awesome!
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8.4
Cons: If the car was clean, or at least a car wash. The car was filled with mud on the exterior and the interior could have helped some vacuuming, since it was left as it was from the prior driver who return the car.
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9.2
Pros: Friendly staff, comfortable vehicle, like that drop off/pick up was in the parking garage.
Cons: Directions as to where to go for drop off could be a lot clearer. There are clear direction signs throughout the airport then nothing. We missed the turn into the garage and had to circle around. Saw several other cars do the same thing.
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10.0
Pros: Staff was extremely helpful and friendly. They gave us a free upgrade in vehicle. Pickup and drop off were very smooth and efficient.
Cons: Nothing
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Where can I find Enterprise hire cars in Austin?
319 S Lamar, Enterprise car rentals
Address
319 S LamarHours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 15:00 |
| Sunday | 00:00 - 00:00 |
Phone
+1 512 472 1373FAQs about renting a car from Enterprise in Austin
How many car hire locations does Enterprise have in Austin?
Enterprise has 20 car hire locations in Austin. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Austin Bergstrom airport (AUS)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Austin Bergstrom airport (AUS)?
Yes
