Book Enterprise hire cars in Austin

Reviews for Enterprise in Austin

Recent reviews

Traveller rating

Excellent

24

Good

1

Okay

6

Mediocre

7

Poor

0

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car was greatgreat experience

get the cargreat price

car availableairport location

pick up and dropgreat customer

staff was very helpfulcustomer service

great service

10.0

Pros:Easy peasy, grateful for the extra care to be safe with covid risk and staff was awesome!Cons:Nothing- perfect!!Reviewed 21 Jun 2020

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10.0

Pros:YesReviewed 3 Jul 2020

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5.6

Pros:YesCons:The AC stopped working less than halfway to my destination. I had to change the vehicle.Reviewed 15 May 2020

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6.8

Pros:Service Reps at I 35 location were friendly and helpful over the phone and in-person.Cons:My car had a bunch of duct tape marks all over the car on every door.The girl said it was just leftover from the factory. OK, well, CLEAN IT! get the residue off before renting it out to people- those marking show that you dont care, you just want to rent the car out. It seems there is miscommunication between the enterprise locations, because the guy (early 40s' dark hair, potbelly) at the Austin Airport rental desk was rude and aggressive. I told him i wanted some price quotes because the location on I 35 doesnt offer pickups and he argued with me for a good minute about it- saying that they offer pickups and i was wrong, even though i had JUST talked to them on the phone and they said they dont do pickups! The car needs to be serviced and checked before being rented out because it kept veering to the right while driving.Reviewed 30 May 2016

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10.0

Pros:Staff was amazing during pick up and drop off. The car we rented was perfect no issues -excellent service provided.Cons:Great job especially during this time.Reviewed 29 Oct 2020

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10.0

Great ExperiencePros:When they got to the airport, I realized I had booked the wrong pick up location. I was supposed to pick up the car in town instead of at the airport which is why I got such a reasonable rate. But when I explained situation to the manager, Justin, he matched the rate I was originally quoted which I was very thankful for, especially since I was traveling with a baby. We also got an amazing car, an SUV, which was an upgrade from the full-size vehicle we had reserved. Overall we had a great experience and I will be renting from Enterprise again.Reviewed 8 Oct 2018

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5.6

Pros:Drop off in vegas was easy and staff was kind helpful.Cons:Pick up process in Austin was poor. Agent just said follow me. He walked around vehicle and then said i could go. He did not do a vehicle check with me meaning confirming there are no damages. Didnt tell me where keys were and did not ask if i had questions regarding vehicle functions. I had to go get him and ask where keys were. At that point the agent made me feel rushed and as if i was an inconvienence not a customer. I had to fingure out how to use lights, cruise control ect. I had never driven that car before so perhaps the agents should be mindful of that.Reviewed 8 Sep 2020

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2.0

Pros:NothingCons:When i booked the reservation i typed in AUS for Austin airport the first item that popped up was offsite. did not realize it was off site until the day off and on site was out of cars. ended up paying a lot more. Kayak automatically booked my reservation when i was just trying to see the total costReviewed 9 Nov 2020

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10.0

Pros:Pleasant staff. Quick check out and check in process.Cons:Nothing to add.Reviewed 3 May 2020

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5.2

Pros:N/ACons:If I reserve a sub-compact or economy car, then that is what I want and expect --- and not to to be 'up-sized' to a bigger car - regardless of rate. Valuable vacation time was wasted on this issue. Honor the reservation !Reviewed 3 Sep 2020

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7.2

Pros:Stuff was friendly, processing was quickCons:I made a reservation for Mitsubishi Mirage, but they made me take Chevy Spark. The Mirage has standard seating for 5 passengers; the Spark can only carry 4. The Mirage Hatchback has 3.2 cubic feet more passenger volume than the Spark. I am not going to use Enterprise car rental next time.Reviewed 15 May 2020

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2.0

Pros:NothingCons:They could have actually had a car for me to rent instead of taking a reservation and leaving me stranded.Reviewed 25 Apr 2021

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• What is the most popular car hire from Enterprise in Austin?

  Economy (Jeep Wrangler or similar) is the most frequently booked car hire type from Enterprise in Austin.

• How many car hire locations does Enterprise have in Austin?

  Enterprise has 20 car hire locations in Austin. Take a look at our Enterprise hire location map to find the best car hires near you.

• Does Enterprise have a car hire location at the airport: Austin Bergstrom airport (AUS)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Austin Bergstrom airport (AUS)?

  Yes