Guest reviews
Overall rating
6.0
Good
Based on 1,962 reviews
Overall
5.7
Cleanliness
5.8
Comfort
6.3
Pickup/dropoff
5.4
Value for money
6.1
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Pros
"Car was in great condition."
(in 91 reviews)
"The price was very good"
(in 105 reviews)
"The car was fine and clean."
(in 163 reviews)
Cons
"The customer service was terrible."
(in 123 reviews)
"Must be a credit card."
(in 31 reviews)
"Car reserved wasn't available."
(in 59 reviews)
Recent reviews
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Find reviews that mention:
customer service
long wait
pick up the car
credit card
car was clean
long line
car available
waited over an hour
nice car
great value
great price
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6.0
The shuttle takes forever
Pros: The car itself was fine and clean.
Cons: We waited 30 min for the shuttle to pick us up from the airport. Every other car rental shuttle came by 5 or 6 times during that wait. No one answered their phone when I tried to call. When I finally got to the agency, it was dirty, and the agent got confused trying to ring up my transaction. It took another 30 min to check out my car. The entire process was long and frustrating. I will never rent with them again.
review from
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7.2
Fox Car rental Denver.
Pros: Car was new, clean and comfortable.
Cons: Check in and check out took forever. Literally 90 minutes.
review from
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2.0
If you are in a hurry, this is not the place to rent a car from.
Cons: Once we arrived at the rental terminal, it took 45 minutes to speak to a counter representative. There is no counter nor kiosk for people that have prepaid for their rentals, so you must stand and wait for the other people that have to setup their rentals. People were helpful, but terribly slow.
review from
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2.0
This company overbook car rentals
Cons: After making a line for about 1 hr they didn’t have my car. And they just told me oh I’m sorry but we don’t have any other for you. Worst company.. being in a place that is not my hometown i didn’t have many choices and I had to go to other car rental company and make another line for another hour and pay more of what my reservation was just because fox car rental didn’t have my car......
review from
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2.0
Cheaper car, charged me the same
Pros: Drop off was easy
Cons: They didn’t have the full size suv that I reserved, so they gave me a cheaper minivan but still charged me the same. When asked about it they said I could come back the next day to switch. I’m on vacation & don’t have time to spend a day fixing their mistake. They should have reduced my rate at least.
review from
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2.0
Car was so bad thst the manager suggested that we rent elsewhere,
Pros: Absolutely nothing. Worst customer service experience in a long time. Car came from the “back of the lot”’and looked like it had been hit on all sides. Took over 2 hours before finally booking with Enterprise, who had me in and out under ten minutes. Desk person could have cared less, but at least the manager apologized for the vehicle, and did not compound the problem by giving me a different vehicle, so hopefully, the next person had a better experience. If i could give ZERO stars, I would.
Cons: Without the dark, there is no light. The Fox experience made Enterprise seem like I was staring into the headlights of flawless vehicle thst they upgraded us to for free.
review from
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2.0
Never again
Pros: I got a car.
Cons: My reservation was cancelled because my flight got delayed and the Fox rental service cannot be contacted to modify a reservation no matter what they advertise. They give you a phone number for customer support but it’s an answering machine that will advise you to go to their website. The joke is that you can’t modify your reservation after it has been made on their website and the lady at the desk was of no help when I finally arrived and informed her of my scenario. All in all I spent about 150$ more then I intended plus the 150$ deposit. I can’t stand companies like these. This company runs off of theft. Trust me, do not book with this group.
review from
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4.8
Eh
Pros: Value online was great, and we ended up getting a hybrid unexpectedly. Inside was clean.
Cons: They took forever at checkin and then kept trying to upsell us. We would have questions and the girl helping us wouldn't understand basic questions. The outside was super scratched up and their paper where they show prior damage didn't show them all. I went back in and told them, and they said to just take pictures. When we dropped off they said it shouldn't be a big deal, but now I have a larger bill and have to call them to figure it out.
review from
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2.0
Pros: Nothing positive
Cons: The location was complete chaos....took over an over to get my car and over 30 minutes to return due to numerous problems.
review from
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6.0
LONG wait at the facility at pick-up
Cons: Hard pressure upsell. Lack of form clarification.
review from
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2.0
THEY cancelled my reservation and didn’t tell me!
Cons: FOX cancelled my reservation and didn’t tell me- then blamed me for being late when I provided my flight number information to them. They gave the full sized SUV that I had reserved to an elderly couple in front of me because they were complaining about the customer service. So, they really cancelled my reservation because they didn’t have a vehicle for me as I was standing there at 8 Pm with my entire family and my baby is screaming after flying all day. They told me that they would do ME a favor and put us back on the shuttle to go back to the airport to figure out what we would do from there. Their company is poorly managed and a disgrace in all ways customer service oriented. Oh yeah- and I waited in a line of 3 people for 20 minutes to find this out and when I did get to a desk, the lady who was helping me was tending to her personal cell phone. I will NEVER consider FOX again. On the other hand, Alamo got us a vehicle in the 10 minute ride back to the airport and once we arrived, I had keys in 5 mins and was out of the gate on our way in a total of 10 minutes.
review from
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6.0
Brand new car broke down
Pros: Easy pick-up/drop-off location at Denver airport.
Cons: Brand new car broke down as we were en route from Denver to Vail. We were stranded on side of I-70 for 2.5 hrs. I do think they got there as quickly as possible, though. Mostly irritated that we had to haggle for a partial refund and not a single employee apologized for the inconvenience.
review from
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6.0
The shuttle takes forever
Pros: The car itself was fine and clean.
Cons: We waited 30 min for the shuttle to pick us up from the airport. Every other car rental shuttle came by 5 or 6 times during that wait. No one answered their phone when I tried to call. When I finally got to the agency, it was dirty, and the agent got confused trying to ring up my transaction. It took another 30 min to check out my car. The entire process was long and frustrating. I will never rent with them again.
review from
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2.0
If you are in a hurry, this is not the place to rent a car from.
Cons: Once we arrived at the rental terminal, it took 45 minutes to speak to a counter representative. There is no counter nor kiosk for people that have prepaid for their rentals, so you must stand and wait for the other people that have to setup their rentals. People were helpful, but terribly slow.
review from
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2.0
This company overbook car rentals
Cons: After making a line for about 1 hr they didn’t have my car. And they just told me oh I’m sorry but we don’t have any other for you. Worst company.. being in a place that is not my hometown i didn’t have many choices and I had to go to other car rental company and make another line for another hour and pay more of what my reservation was just because fox car rental didn’t have my car......
review from
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2.0
Cheaper car, charged me the same
Pros: Drop off was easy
Cons: They didn’t have the full size suv that I reserved, so they gave me a cheaper minivan but still charged me the same. When asked about it they said I could come back the next day to switch. I’m on vacation & don’t have time to spend a day fixing their mistake. They should have reduced my rate at least.
review from
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2.0
Car was so bad thst the manager suggested that we rent elsewhere,
Pros: Absolutely nothing. Worst customer service experience in a long time. Car came from the “back of the lot”’and looked like it had been hit on all sides. Took over 2 hours before finally booking with Enterprise, who had me in and out under ten minutes. Desk person could have cared less, but at least the manager apologized for the vehicle, and did not compound the problem by giving me a different vehicle, so hopefully, the next person had a better experience. If i could give ZERO stars, I would.
Cons: Without the dark, there is no light. The Fox experience made Enterprise seem like I was staring into the headlights of flawless vehicle thst they upgraded us to for free.
review from
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2.0
Never again
Pros: I got a car.
Cons: My reservation was cancelled because my flight got delayed and the Fox rental service cannot be contacted to modify a reservation no matter what they advertise. They give you a phone number for customer support but it’s an answering machine that will advise you to go to their website. The joke is that you can’t modify your reservation after it has been made on their website and the lady at the desk was of no help when I finally arrived and informed her of my scenario. All in all I spent about 150$ more then I intended plus the 150$ deposit. I can’t stand companies like these. This company runs off of theft. Trust me, do not book with this group.
review from
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4.8
Eh
Pros: Value online was great, and we ended up getting a hybrid unexpectedly. Inside was clean.
Cons: They took forever at checkin and then kept trying to upsell us. We would have questions and the girl helping us wouldn't understand basic questions. The outside was super scratched up and their paper where they show prior damage didn't show them all. I went back in and told them, and they said to just take pictures. When we dropped off they said it shouldn't be a big deal, but now I have a larger bill and have to call them to figure it out.
review from
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2.0
Pros: Nothing positive
Cons: The location was complete chaos....took over an over to get my car and over 30 minutes to return due to numerous problems.
review from
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6.0
LONG wait at the facility at pick-up
Cons: Hard pressure upsell. Lack of form clarification.
review from
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2.0
THEY cancelled my reservation and didn’t tell me!
Cons: FOX cancelled my reservation and didn’t tell me- then blamed me for being late when I provided my flight number information to them. They gave the full sized SUV that I had reserved to an elderly couple in front of me because they were complaining about the customer service. So, they really cancelled my reservation because they didn’t have a vehicle for me as I was standing there at 8 Pm with my entire family and my baby is screaming after flying all day. They told me that they would do ME a favor and put us back on the shuttle to go back to the airport to figure out what we would do from there. Their company is poorly managed and a disgrace in all ways customer service oriented. Oh yeah- and I waited in a line of 3 people for 20 minutes to find this out and when I did get to a desk, the lady who was helping me was tending to her personal cell phone. I will NEVER consider FOX again. On the other hand, Alamo got us a vehicle in the 10 minute ride back to the airport and once we arrived, I had keys in 5 mins and was out of the gate on our way in a total of 10 minutes.
review from
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6.0
Brand new car broke down
Pros: Easy pick-up/drop-off location at Denver airport.
Cons: Brand new car broke down as we were en route from Denver to Vail. We were stranded on side of I-70 for 2.5 hrs. I do think they got there as quickly as possible, though. Mostly irritated that we had to haggle for a partial refund and not a single employee apologized for the inconvenience.
review from
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Where can I find Fox hire cars in Denver?
24558 E 75th Avenue, Fox car rentals
