Guest reviews
Overall rating
5.8
OK
Based on 521 reviews
Overall
5.7
Cleanliness
5.8
Comfort
6.2
Pickup/dropoff
5.4
Value for money
6.0
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Pros
"Car was in great condition."
"The price was very good"
"The car was fine and clean."
Cons
"The customer service was terrible."
"Must be a credit card."
"Car reserved wasn't available."
Recent reviews
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customer service
long wait
pick up the car
credit card
car was clean
long line
car available
waited over an hour
nice car
great value
great price
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2.0
If you are in a hurry, this is not the place to rent a car from.
Cons: Once we arrived at the rental terminal, it took 45 minutes to speak to a counter representative. There is no counter nor kiosk for people that have prepaid for their rentals, so you must stand and wait for the other people that have to setup their rentals. People were helpful, but terribly slow.
review from
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2.0
This company overbook car rentals
Cons: After making a line for about 1 hr they didn’t have my car. And they just told me oh I’m sorry but we don’t have any other for you. Worst company.. being in a place that is not my hometown i didn’t have many choices and I had to go to other car rental company and make another line for another hour and pay more of what my reservation was just because fox car rental didn’t have my car......
review from
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2.0
Cheaper car, charged me the same
Pros: Drop off was easy
Cons: They didn’t have the full size suv that I reserved, so they gave me a cheaper minivan but still charged me the same. When asked about it they said I could come back the next day to switch. I’m on vacation & don’t have time to spend a day fixing their mistake. They should have reduced my rate at least.
review from
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2.0
Car was so bad thst the manager suggested that we rent elsewhere,
Pros: Absolutely nothing. Worst customer service experience in a long time. Car came from the “back of the lot”’and looked like it had been hit on all sides. Took over 2 hours before finally booking with Enterprise, who had me in and out under ten minutes. Desk person could have cared less, but at least the manager apologized for the vehicle, and did not compound the problem by giving me a different vehicle, so hopefully, the next person had a better experience. If i could give ZERO stars, I would.
Cons: Without the dark, there is no light. The Fox experience made Enterprise seem like I was staring into the headlights of flawless vehicle thst they upgraded us to for free.
review from
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2.0
Pros: Nothing positive
Cons: The location was complete chaos....took over an over to get my car and over 30 minutes to return due to numerous problems.
review from
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6.0
LONG wait at the facility at pick-up
Cons: Hard pressure upsell. Lack of form clarification.
review from
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2.0
THEY cancelled my reservation and didn’t tell me!
Cons: FOX cancelled my reservation and didn’t tell me- then blamed me for being late when I provided my flight number information to them. They gave the full sized SUV that I had reserved to an elderly couple in front of me because they were complaining about the customer service. So, they really cancelled my reservation because they didn’t have a vehicle for me as I was standing there at 8 Pm with my entire family and my baby is screaming after flying all day. They told me that they would do ME a favor and put us back on the shuttle to go back to the airport to figure out what we would do from there. Their company is poorly managed and a disgrace in all ways customer service oriented. Oh yeah- and I waited in a line of 3 people for 20 minutes to find this out and when I did get to a desk, the lady who was helping me was tending to her personal cell phone. I will NEVER consider FOX again. On the other hand, Alamo got us a vehicle in the 10 minute ride back to the airport and once we arrived, I had keys in 5 mins and was out of the gate on our way in a total of 10 minutes.
review from
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6.0
Brand new car broke down
Pros: Easy pick-up/drop-off location at Denver airport.
Cons: Brand new car broke down as we were en route from Denver to Vail. We were stranded on side of I-70 for 2.5 hrs. I do think they got there as quickly as possible, though. Mostly irritated that we had to haggle for a partial refund and not a single employee apologized for the inconvenience.
review from
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3.2
Cons: Long wait times. From shuttle to standing in line waiting for the car.
review from
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6.4
Weekend rental
Pros: convenient and cheap
Cons: All the up-selling. When asked about the toll road up-sell I asked specifically about a few routes and she assured i would benefit from it, however, tolls were cheap and i didn't need to go on as many as she said. Car was dirty when picked up. We rented a "Chevy tahoe or similar" from Kayak and got a toyota 4runner. Not similar in my mind - they didnt even have tahoe's.
review from
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5.6
Questionable if it's worth the wait
Pros: Very inexpensive price, full size SUV for economy price on manager special price
Cons: Corners are cut everywhere here, just not enough anything. Waited a few minutes for a rough-around-the-edges shuttle at the airport while every other airport rental shuttle was either there or had shuttles pass through at least once. At the rental office, waited roughly an hour in line to get a vehicle. Staff looked stressed and working late, eventually only one counter was open despite a long line of arriving customers. Lots of people in line were loudly complaining. The rental office looks like an unfinished construction site. I guess prices and costs really are the only factors for these guys.
review from
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10.0
Good experience
Pros: Quick and easy, good vehicle. New Nissan Rogue, perfect for the snowy weather.
review from
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2.0
If you are in a hurry, this is not the place to rent a car from.
Cons: Once we arrived at the rental terminal, it took 45 minutes to speak to a counter representative. There is no counter nor kiosk for people that have prepaid for their rentals, so you must stand and wait for the other people that have to setup their rentals. People were helpful, but terribly slow.
review from
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2.0
This company overbook car rentals
Cons: After making a line for about 1 hr they didn’t have my car. And they just told me oh I’m sorry but we don’t have any other for you. Worst company.. being in a place that is not my hometown i didn’t have many choices and I had to go to other car rental company and make another line for another hour and pay more of what my reservation was just because fox car rental didn’t have my car......
review from
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2.0
Cheaper car, charged me the same
Pros: Drop off was easy
Cons: They didn’t have the full size suv that I reserved, so they gave me a cheaper minivan but still charged me the same. When asked about it they said I could come back the next day to switch. I’m on vacation & don’t have time to spend a day fixing their mistake. They should have reduced my rate at least.
review from
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2.0
Car was so bad thst the manager suggested that we rent elsewhere,
Pros: Absolutely nothing. Worst customer service experience in a long time. Car came from the “back of the lot”’and looked like it had been hit on all sides. Took over 2 hours before finally booking with Enterprise, who had me in and out under ten minutes. Desk person could have cared less, but at least the manager apologized for the vehicle, and did not compound the problem by giving me a different vehicle, so hopefully, the next person had a better experience. If i could give ZERO stars, I would.
Cons: Without the dark, there is no light. The Fox experience made Enterprise seem like I was staring into the headlights of flawless vehicle thst they upgraded us to for free.
review from
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2.0
Pros: Nothing positive
Cons: The location was complete chaos....took over an over to get my car and over 30 minutes to return due to numerous problems.
review from
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6.0
LONG wait at the facility at pick-up
Cons: Hard pressure upsell. Lack of form clarification.
review from
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2.0
THEY cancelled my reservation and didn’t tell me!
Cons: FOX cancelled my reservation and didn’t tell me- then blamed me for being late when I provided my flight number information to them. They gave the full sized SUV that I had reserved to an elderly couple in front of me because they were complaining about the customer service. So, they really cancelled my reservation because they didn’t have a vehicle for me as I was standing there at 8 Pm with my entire family and my baby is screaming after flying all day. They told me that they would do ME a favor and put us back on the shuttle to go back to the airport to figure out what we would do from there. Their company is poorly managed and a disgrace in all ways customer service oriented. Oh yeah- and I waited in a line of 3 people for 20 minutes to find this out and when I did get to a desk, the lady who was helping me was tending to her personal cell phone. I will NEVER consider FOX again. On the other hand, Alamo got us a vehicle in the 10 minute ride back to the airport and once we arrived, I had keys in 5 mins and was out of the gate on our way in a total of 10 minutes.
review from
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6.0
Brand new car broke down
Pros: Easy pick-up/drop-off location at Denver airport.
Cons: Brand new car broke down as we were en route from Denver to Vail. We were stranded on side of I-70 for 2.5 hrs. I do think they got there as quickly as possible, though. Mostly irritated that we had to haggle for a partial refund and not a single employee apologized for the inconvenience.
review from
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3.2
Cons: Long wait times. From shuttle to standing in line waiting for the car.
review from
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6.4
Weekend rental
Pros: convenient and cheap
Cons: All the up-selling. When asked about the toll road up-sell I asked specifically about a few routes and she assured i would benefit from it, however, tolls were cheap and i didn't need to go on as many as she said. Car was dirty when picked up. We rented a "Chevy tahoe or similar" from Kayak and got a toyota 4runner. Not similar in my mind - they didnt even have tahoe's.
review from
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5.6
Questionable if it's worth the wait
Pros: Very inexpensive price, full size SUV for economy price on manager special price
Cons: Corners are cut everywhere here, just not enough anything. Waited a few minutes for a rough-around-the-edges shuttle at the airport while every other airport rental shuttle was either there or had shuttles pass through at least once. At the rental office, waited roughly an hour in line to get a vehicle. Staff looked stressed and working late, eventually only one counter was open despite a long line of arriving customers. Lots of people in line were loudly complaining. The rental office looks like an unfinished construction site. I guess prices and costs really are the only factors for these guys.
review from
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Where can I find Fox hire cars in Denver?
24558 E 75th Avenue, Fox car hire
