Book Europcar hire cars in Cancún

Cancún, QR, Mexico
26 May — 2 Jun
Same drop-off
Cancún, QR, Mexico
Thu 26/5
Noon
Thu 2/6
Noon
Driver's age:

Reviews for Europcar in Cancún

Overall rating4.0 OkayBased on 146 reviews
Cleanliness
5.0
Comfort
4.7
Overall
3.8
Pick-up/Drop-off
4.0
Value for money
3.6

Recent reviews

Traveller rating
5
5
15
48
0
Find reviews that mention:
2.0
Pros:I bought insurance online and they make me buy insurance again in Mexico so I paid insurance twice I tried to call you but it was impossibleCons:Small car didn’t fit luggage as you said and don’t lie with insuranceReviewed 13 Jun 2021
review fromkayak
4.0
Pros:Drop off was super easy and streamlinedCons:Europcar in Cancun refused to accept my CDW, collusion damage waiver. Even though i had all the correct paperwork and even called the company who handled the coverage. Apparently even though it states they will accept CDW, they will not and they will give you a huge runaround as to why which isn't true, but when you are there, you basically have no choice but to accept whatever they charge for the extra coverage. My rental was $94, they charged an additional $250. This should just be charged up front to avoid all the hassleReviewed 28 May 2021
review fromkayak
4.0
Cons:The price was total bate and switch charged me a lot extra even though I had proof my insurance and credit cards covered me in Mexico. We will never use them again.Reviewed 26 Mar 2021
review fromkayak
2.0
Pros:Quick transfer to the officeCons:They tried to rip me off by adding the unnecessary package, being very confused about what they try to charge with and forced me to cancel the booking. Very, very bad experience!Reviewed 19 Mar 2021
review fromkayak
2.0
Pros:Drop off was easy.Cons:I ended up paying $260 including insurance. Your website lies.Reviewed 1 Mar 2021
review fromkayak
2.0
Pros:Poor experience enough that I will never consider using Europcar again and reconsider Kayak as well.Cons:The staff lied to me immediately upon entering-which took a half hour. They told me that they had no contract with our insurance companies, American Express and State Farm , and as I result the company policy was that I had to buy full insurance. They also stated that the price quoted on the internet did not bind them as Kayak was only an agent. I have lived in Mexico for years and know that he was in fact lying to me. Ultimately we 'negotiated' a price that was twice what we were promised. I ended up with 3 insurances covering the vehicle and almost wished something happened to it. The gas tank was only a quarter full- I've never seen that.Reviewed 22 Feb 2021
review fromkayak
2.0
Pros:Literally nothingCons:They simply did not have a car. It is a car rental without cars available. Dozens of passengers like us where trapped there doing paperwork but not getting the car they booked at the end. Never seen a business so disorganized in my life. DO NOT PLACE A RESERVATION WITH THEM, YOU WILL ONLY LOSE YOUR TIME!!Reviewed 16 Feb 2021
review fromkayak
2.0
Pros:Nothing they are scammers. They wouldn’t agree to the price and lies and said they had no more cars.Reviewed 7 Jan 2021
review fromkayak
2.0
Cons:They didn’t have a car for our reservationReviewed 3 Jan 2021
review fromkayak
2.0
Pros:Literally nothing. Worst rental experience of my life. I travel a lot and have never encountered such blatant disregard for peoples time and money. It was the most unprofessional business I have ever encountered.Cons:Everything. It took many hours out of my vacation. To start, the car pickup was supposed to be at the airport but they shuttled us to a location 10 minutes away. Showed up to the pickup spot and it looked like a scene from a war movie, like people(half dead bodies) lying(in rubble) on benches(in Fallujah), groggy(wounded) people just swaying back and forth because they are(stunned from the devastation) so bored from waiting. There was no direction, no one greeted me, and no one let me know what the hell was going on. There were a bunch of unmanned kiosks with broken iPads and all the employees were busy arguing with customers. Finally got someone to help me, by help I mean he placed me on the waiting list to be helped. Once I was finally helped it was clearly a game of “how much money can I scam out of this customer”. Nothing beyond this point got better, it got worse , but I’m tired of pointing out what is obviously an open scam.Reviewed 31 Dec 2020
review fromkayak
2.0
Pros:Did not like the lack of explanation of insurance when booking on your site. I will go straight to budget next time.Cons:The person we called at kayak didn’t speak English well. The customer service lines should be in English if serving English speaking countries.Reviewed 24 Dec 2020
review fromkayak
2.0
Pros:The staff was inconsistent, and I had a tiny accident, w a little kid rear ending me. Europcar insurance didn't show up till 2 hours later. Police was furious with me bc the insurance wouldn't show up, insurance guy shows up late and smelling like alcohol. He tells me the accident wasn't my fault and take it in and I wouldn't have any problems. I take the car back on the due date, and the supervisor of Europcar in Playa Del Carmen Mexico says the kid rear ending me was my fault and came out of my deductible. Very shady, very money hungry. Beware, don't believe anything these people tell you.Cons:Eurocar could be more honest and upfront with their customers. I will be leaving bad reviews about my horrific experience on google.Reviewed 2 Apr 2020
review fromkayak

Where can I find Europcar hire cars in Cancún?

Av.tankah Esq.av Coba Sm35 Mza1, Europcar car hires

Address

Av.tankah Esq.av Coba Sm35 Mza1

Phone

+52 988 892 5952

Address

Blvd. Kukulcan Km13.5,zona Hotelera

Phone

+52 998 885 0483

Address

Punta Sam Carretera Mza 002

Phone

+52 998 227 4179

Address

Carretera Cancun - Chetumal Km 22

Phone

+52 998 886 0063

Address

Av. Lopez Portillo

Phone

+52 998 188 3778

Address

BLVD.KUKULCAN, Km 14.5, Lote 40-A

Phone

+52 998 881 2000

Address

Km 12.5, Blvd Kukulcan Lt18

Phone

+52 998 891 4200

Address

Blvd. Kukulcan Km 20, Zona Hotelera

Phone

+52 998 848 7400

Address

Blvd. Kukulcan Km 13.5, Zona Hotelera, en Marina Blue Ray, Cancún, Quintana Roo.

Phone

+52 998 885 0483

Address

Boulevard Vialidad Paseo Mujeres

Phone

+52 998 227 4179

Address

Blvd. Kukulcan, Km 5

Phone

+52 998 240 3339

Good to know

Most popular location

Carretera Cancun - Chetumal Km 22

Most popular car type

Economy

Average price

$106/day

Good deal

$70/day

Top tips for hiring a car from Europcar in Cancún

  • 25% of our users found a car hire from Europcar in Cancún for $70 or less
  • Economy car hires from Europcar in Cancún are around 90% cheaper than other car types, on average

FAQs about hiring a car from Europcar in Cancún