Cons: A SCAM! If they didn't scam people for non-needed insurance that would be a great start. They coerced me into getting additional coverage when my credit card company provided ALL the evidence needed that I didn't need additional insurance. SOMETHING IS GOING ON HERE AND THE POLICE SHOULD INVESTIGATE
Cons: The price was total bate and switch charged me a lot extra even though I had proof my insurance and credit cards covered me in Mexico. We will never use them again.
Pros: Quick transfer to the office
Cons: They tried to rip me off by adding the unnecessary package, being very confused about what they try to charge with and forced me to cancel the booking. Very, very bad experience!
Pros: Drop off was easy.
Cons: I ended up paying $260 including insurance. Your website lies.
Pros: Poor experience enough that I will never consider using Europcar again and reconsider Kayak as well.
Cons: The staff lied to me immediately upon entering-which took a half hour. They told me that they had no contract with our insurance companies, American Express and State Farm , and as I result the company policy was that I had to buy full insurance. They also stated that the price quoted on the internet did not bind them as Kayak was only an agent. I have lived in Mexico for years and know that he was in fact lying to me. Ultimately we 'negotiated' a price that was twice what we were promised. I ended up with 3 insurances covering the vehicle and almost wished something happened to it. The gas tank was only a quarter full- I've never seen that.
Pros: Literally nothing
Cons: They simply did not have a car. It is a car rental without cars available. Dozens of passengers like us where trapped there doing paperwork but not getting the car they booked at the end. Never seen a business so disorganized in my life. DO NOT PLACE A RESERVATION WITH THEM, YOU WILL ONLY LOSE YOUR TIME!!
Pros: I didn’t like any part of it! They were so rude, and they charged us more then what I purchased online. They even told me I couldn’t use my own insurance. Lastly they charged me for something I was not responsible for. DO NOT GO TO THEM TO RENT A CAR!!!
Cons: The supervisor Carolina García was extremely rude. She didn’t explain anything or have any time of professional manners and charged us an extra fee. The staff needs better professional people and remove Carolina from her position as a supervisor.
Pros: The staff was friendly and my order was actually in their system
Cons: The car price at the booking was $37 a day, but at pickup they charge mandatory basic insurance for additional $45 a day, which makes the full price of tiny stick shift car for 11 days ridiculous more that $800!
Pros: Nothing the staff was unhelpful and would not honor the price of the rental.
Cons: They wouldn’t honor the rental contract and then tried to rent us the same car for three times the amount of money solely bc the rental showed up in their system as being for 2022 (my rental confirmation clearly stated it was for the correct dates).
Pros: Nothing they are scammers. They wouldn’t agree to the price and lies and said they had no more cars.
Pros: The car was clean.
Cons: Both pickup of the car and the return took forever! Also, the supplemental insurance sold by Kayak was NOT accepted by the Europcar - thus loss of the $$$! DO NOT BUY KAYAK INSURANCE FROM ALLIANCE!!!
Cons: They didn’t have a car for our reservation
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Europcar in Cancún.
Europcar has 10 car hire locations in Cancún. Take a look at our Europcar hire location map to find the best car hires near you.