2.0
Cons:I got different car than I requested. It was twice the price as it has been told on the internet. Never again!Reviewed 10 May 2021
review from![kayak]()
3.2
Cons:Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car. Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayakReviewed 19 Mar 2020
review from![kayak]()
2.0
Pros:Nothing, bad service. They tell lies and do not comply with reservations and pricesCons:first of all they should comply with what they offerReviewed 6 Jan 2020
review from![kayak]()
2.0
Terrible gave my car awayCons:Avoid!!!Reviewed 5 Jan 2019
review from![kayak]()
5.6
Holy Insurance Batman!Pros:Dollar rental was a good value. I liked having unlimited miles for our roadtrip.Cons:I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.Reviewed 27 Dec 2018
review from![kayak]()
9.6
Convenient location right by the airport terminalPros:All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.Cons:Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.Reviewed 18 Jul 2017
review from![kayak]()
2.0
Hard NoPros:Did not rent, was not informed of $2000 deposit.Cons:Over $2,000 deposit for a $5 rental. Went with Hertz.Reviewed 1 Jul 2017
review from![kayak]()
6.0
Pros:car was a little beat upCons:It took forever to get out of the rental car pickup (1 Hour)Reviewed 27 Apr 2017
review from![kayak]()
9.6
ExcellentPros:PerfectReviewed 7 Apr 2017
review from![kayak]()
8.0
Cons:it takes to long to get through the paperwork and drive away 40 minutesReviewed 4 Apr 2017
review from![kayak]()
4.0
Pros:That they were fast in and out once you got to the counterCons:The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...Reviewed 28 Mar 2017
review from![kayak]()
4.0
Cons:Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollarReviewed 17 Mar 2017
review from![kayak]()