Book Hertz hire cars in Cancún

Reviews for Hertz in Cancún

Recent reviews

Traveller rating

Wonderful

1

Very Good

3

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

11

2.0

The agent misrepresented what we had booked and included unnecessary charges that we did not understand because they were in pesos. As a result , we paid almost double the amount of our reservarion. We got scammed.Reviewed 23 Aug 2023

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4.0

Our flight was delayed in landing and by the time we made it to the check in desk at hertz our car was no longer held. I was informed that the policy was for hertz to hold it only 60 minutes after the my check in time. We had 6 passenger so we need at least that many seat belt. A vehicle was eventually found for us but not until I was up sold over $600 at the counter. I’m not sure why we bothered to hav a reservation to only be gauged and delayed. Thankfully our 3 year old’s iPad’s battery didn’t die.Reviewed 1 Jul 2023

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2.0

Price quoted online is not anywhere near what you will pay. They are pushy and confusing and will insist that you must add insurance that is 2-3 times the rate of the rental.Reviewed 19 Mar 2023

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8.0

Dodge SUV was a very comfortable car for a 6,000km trip across the Mexican Sierras. Modern technologies in a nice package. Insurance a bit pricey but overall worthy experience. Staff was friendly despite huge traffic and many customers.Reviewed 24 Feb 2023

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2.0

They play with the price Very bad experienceReviewed 13 Feb 2023

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2.0

Renting in Mexico is a nightmare. When I declined their “optional” insurance, they put a &2,200 hold on my credit card. In order for them to remove the hold on my credit card I was forced to take the insurance. Credit card holds are typically $250. Hertz Mexico has lost their minds. When I told them to just keep the rental and I would find transportation, he then told me I would have to pay at least one day because he had written the contract. Absolutely terrible service!Reviewed 1 Feb 2023

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8.0

Adv at the time of reservation gaby that is not the final price. At pick up they will make you purchase insuranceReviewed 30 Jan 2023

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2.0

car not rented, asking price 4 times more expensive, waste of timeReviewed 27 Jan 2023

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2.0

They’re a complete scam. They wanted over $2,000 USD for insurance that isn’t mandatory. But they said if we didn’t pay their insurance we had to put down a $2,500 USD deposit. They kept changing the numbers trying to get us to pay a wack of money. It wasn’t a policy amount. It was whatever random amount they could squeeze out of us. We spent over an hour trying to cancel. They refused to cancel and told us we owed them the $2,000 USD insurance even though we didn’t ever take the car. We never even saw keys to a car. It’s a complete scam!Reviewed 23 Dec 2022

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2.0

Price gouged. Price we had to pay, with the insurance we booked ahead of time, was double what was originally quoted. Be careful of high pressure upselling, and bargain hard - they originally wanted triple what we were bid but pushing back hard brought it down to double.Reviewed 18 Aug 2022

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8.0

The guy that rented the car was the super cool. He was fast and friendly. The new facility is great!Reviewed 28 Jun 2022

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2.0

Paid $618.85 ahead of time to reserve my small sedan from Cancun Airport. When I arrived at pickup I waited for over an hour to be helped. After I got the car I was told by the Hertz Agent that I needed to purchase car insurance which cost $879.33 alone. How does insurance cost more than the car itself, and how do you not disclose the true cost when booking? My initial booking of $618.85 ended up costing me $1,498.18 for 6 days of use. Absurd.Reviewed 1 Feb 2022

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• What is the most popular car hire from Hertz in Cancún?

  Economy (Class Economy Car or similar) is the most frequently booked car hire type from Hertz in Cancún.

• How many car hire locations does Hertz have in Cancún?

  Hertz has 12 hire locations in Cancún. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes