Pros: Helpful staff, easy pick up and drop off with key box
Cons: The rental process was easy but no representative came out to inspect the vehicle with me and I assume no representative checked the vehicle after it was turned in....I got in the car started to drive off, when I noticed the check tire light was on. I was in a hurry and figured I could stop at a gas station to check and fill the tire pressure in the car. I drove the car and the tire was completely flat. It had a bolt and two large staples in the tire. I wish I never drove off but had to replace the tire to a spare and get the tire fixed. I am partly to blame for driving off without seeing it but I was left stranded and had to pay to have a previously damaged car fixed. Took several hours out of my trip and left me stranded and playing Mr Mechanic on the side of the highway.
Pros: Customer service was outstanding. The 2 guys that work the counter were incredible
Cons: Other price and rates. Just was high
Pros: Fast and professional service. Great car.
Pros: Got an amazing deal on a chevy tahoo rental. Then they were all out so we got upgraded to a 12 passenger van at no additional cost. It was amazing.
Cons: Nothing. Pick up was quick. Drop off was quick. Free upgrade was amazing. This was a perfect experience.
Pros: Yes, staff was great, and did a great job with curbside pickup/returns related to COVID
Cons: Nothing. Friendly and efficient staff. Process simple. Great choices in vehicles. Would highly recommend.
Cons: The vehicle I ordered was not available, I was offered a different vehicle at a higher rate, no other options were available to me. For the vehicle I picked up was dirt and had a very strong order of marijuana.
Cons: Went through the car with me. It did a lot of great things a have never seen.
Pros: The staff was very accommodating and helpful.
Pros: Pick up: staff at Rochester airport Enterprise was very nice and helpful. She was behind a glass and I felt very comfortable and safe during the entire transaction which lasted around 45 seconds!
This was the fastest and easiest transaction EVER.
Vehicle : very clean and in excellent shape.
Return: Dulles airport staff were very accommodating and kind. Receipt was in my inbox before I even left the car. This was the fastest and most convenient drop off I have ever experienced with a rental.
Cons: Honestly absolutely nothing. I am SO pleased with this entire experience.
Cons: Interior was about 95 percent clean but that may be a result of COVID-19. Overall I was satisfied with the choice of vehicle.
Cons: original car had mechanical problems out the door. replacement was not the level we wanted and was dirty. Tried to call actual counter people to discuss and couldn't get them on the phone. Call center people could not help me for 24 hours. Will not use enterprise again
Pros: The car to actually have been cleaned before offering to the general public. I had a very tight schedule so I did not have time to make other arrangements otherwise I would have swapped out the car. My wife and I had to wipe multiple areas clean. The floor mats were dirty. It could have been cleaned better.
Cons: It could have been cleaned better.
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Enterprise in Rochester.
Enterprise has 6 car hire locations in Rochester. Take a look at our Enterprise hire location map to find the best car hires near you.