Guest reviews
Overall rating
7.8
Good
Based on 119 reviews
Cleanliness
8.0
Comfort
7.9
Pick-up/Drop-off
7.8
Value for money
7.5
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
25
14
8
4
7
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Cons: Have Bluetooth available in the car. In my car Bluetooth was unavailable or blocked. I cannot register my phone. There were many other phone from previous users registered.
review from
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8.0
Cons: State inspection decal 3 months out of compliance.
review from
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4.4
Cons: Car was filthy inside and out. Super disappointing. My coat and the kids coats got dirty due to the car being in such poor shape. Additionally, that model of Ford is slow to respond and not a smooth ride. Will not rent again.
review from
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4.0
Pros: Staff was friendly enough, but not very helpful. I ordered a premium car with enough space for 3 suitcases, didn’t get that. He said that’s all I got. When I suggested another vehicle I was told it would be $60 more. Definitely felt taken advantage of and did not get what I paid for. Uncomfortable ride to New York.
Cons: They could have given me what I ordered or upgraded me at no charge.
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10.0
Pros: Yes
review from
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8.0
Cons: The car was dirty on the outside. The agent in Rochester was very helpful.
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3.2
Pros: Staff was not friendly and not helpful. Was charged extra because they did not have drop box
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10.0
Pros: Staff was friendly and helpful at pick up and drop off
review from
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7.6
Pros: Staff was helpful and offered a newer vehicle. They did push a warranty coverage which doubled my rental price. Was not the biggest fan of this, but once it was added they could not remove it from my bill prior to acceptance of the vehicle.
Cons: Outside of the warranty coverage - nothing much.
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6.4
Cons: The staff in the pickup and the drop-off both were rude and do not even talk to me. It was an awful experience they seem to be angry and I was the one in the middle of that filing. So bad
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9.2
Cons: The Fastbreak is broken in Rochester. No advantage to it. Service was well intentioned but slow, paper was out in printer, etc etc.
review from
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6.8
Cons: The car reeked of cigarette smoke and air freshener.
review from
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