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Reviews for Budget in Rochester

Recent reviews

Traveller rating

Excellent

30

Good

8

Okay

9

Mediocre

10

Poor

0

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car was cleanfriendly staff

get the carnext day

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returned the carcar was dirty

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10.0

Pros:Easy process. Friendly staffCons:NothinReviewed 5 Jun 2021

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10.0

Pros:brand new truck great staffCons:noneReviewed 26 Apr 2021

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8.0

Pros:The company is short staffed although the pick up location gal took care of me over phone calls interrupting her.Cons:The vehicle that I had had a slipping transmission and needs attention. I told the girl at drop off but she was too busy to care.Reviewed 24 Apr 2021

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2.0

Pros:Staff at drop off were friendlyCons:Gave me a truck instead of a car and said if I wanted a car (which I reserved) I'd have tonoayb$15 more a day because they were out of compact and economy. Zero trunk and a high step for my elderly mother plus terrible gas mileage. Terrible service.Reviewed 11 Mar 2021

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10.0

Cons:Have Bluetooth available in the car. In my car Bluetooth was unavailable or blocked. I cannot register my phone. There were many other phone from previous users registered.Reviewed 19 Feb 2021

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8.0

Cons:State inspection decal 3 months out of compliance.Reviewed 20 Jan 2021

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4.4

Cons:Car was filthy inside and out. Super disappointing. My coat and the kids coats got dirty due to the car being in such poor shape. Additionally, that model of Ford is slow to respond and not a smooth ride. Will not rent again.Reviewed 30 Dec 2019

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4.0

Pros:Staff was friendly enough, but not very helpful. I ordered a premium car with enough space for 3 suitcases, didn’t get that. He said that’s all I got. When I suggested another vehicle I was told it would be $60 more. Definitely felt taken advantage of and did not get what I paid for. Uncomfortable ride to New York.Cons:They could have given me what I ordered or upgraded me at no charge.Reviewed 20 Nov 2019

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10.0

Pros:YesReviewed 30 Sep 2019

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8.0

Cons:The car was dirty on the outside. The agent in Rochester was very helpful.Reviewed 13 Sep 2019

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3.2

Pros:Staff was not friendly and not helpful. Was charged extra because they did not have drop boxReviewed 11 Aug 2019

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10.0

Pros:Staff was friendly and helpful at pick up and drop offReviewed 26 Jul 2019

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• What is the most popular car hire from Budget in Rochester?

  Compact (Ford Focus or similar) is the most frequently booked car hire type from Budget in Rochester.

• How many car hire locations does Budget have in Rochester?

  Budget has 3 car hire locations in Rochester. Take a look at our Budget hire location map to find the best car hires near you.

• Does Budget have a car hire location at the airport: Greater Rochester Intl airport (ROC)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Greater Rochester Intl airport (ROC)?

  Yes