Guest reviews
Overall rating
7.4
Good
Based on 4,272 reviews
Cleanliness
8.0
Comfort
8.0
Pickup/dropoff
7.8
Value for money
7.5
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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8.0
Cons: The car was dirty on the outside. The agent in Rochester was very helpful.
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3.2
Pros: Staff was not friendly and not helpful. Was charged extra because they did not have drop box
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10.0
Pros: Staff was friendly and helpful at pick up and drop off
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7.6
Pros: Staff was helpful and offered a newer vehicle. They did push a warranty coverage which doubled my rental price. Was not the biggest fan of this, but once it was added they could not remove it from my bill prior to acceptance of the vehicle.
Cons: Outside of the warranty coverage - nothing much.
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6.4
Cons: The staff in the pickup and the drop-off both were rude and do not even talk to me. It was an awful experience they seem to be angry and I was the one in the middle of that filing. So bad
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9.2
Cons: The Fastbreak is broken in Rochester. No advantage to it. Service was well intentioned but slow, paper was out in printer, etc etc.
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6.8
Cons: The car reeked of cigarette smoke and air freshener.
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2.0
Cons: They charged twice So I e-mailed to budget so I waiting the refund
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2.0
Cons: Was denied my vehicle when I arrived to pick it up. Different policies for different vendors. It should have been made clear when booking the reservation.
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10.0
Great car, great service
Pros: Free upgrade to a nice SUV
Cons: Previous renter must have smoked cigars (found some n the storage area) and the vehicle reeked of smoke. Several rounds of spray air freshener eliminated the problem.
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2.0
How about actually Chemung the vendor's hours before allowing a rental
Pros: Nothing, they were closed! Closed at 11pm floor my flight that was due to arrive at midnight despite arriving a half hour early. There were 4 flights that landed within minutes of each other. Pretty bad that an airport car rental doesn't stay open for the last flights of 5 distention airlines.
Cons: Nothing! They were closed. What could i have liked?
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9.2
Cons: It was a bit hard to find.
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10.0
Pros: Staff was friendly and helpful at pick up and drop off
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9.2
Cons: The Fastbreak is broken in Rochester. No advantage to it. Service was well intentioned but slow, paper was out in printer, etc etc.
review from
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10.0
Great car, great service
Pros: Free upgrade to a nice SUV
Cons: Previous renter must have smoked cigars (found some n the storage area) and the vehicle reeked of smoke. Several rounds of spray air freshener eliminated the problem.
review from
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9.2
Cons: It was a bit hard to find.
review from
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8.0
Cons: The car was dirty on the outside. The agent in Rochester was very helpful.
review from
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7.6
Pros: Staff was helpful and offered a newer vehicle. They did push a warranty coverage which doubled my rental price. Was not the biggest fan of this, but once it was added they could not remove it from my bill prior to acceptance of the vehicle.
Cons: Outside of the warranty coverage - nothing much.
review from
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6.8
Cons: The car reeked of cigarette smoke and air freshener.
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3.2
Pros: Staff was not friendly and not helpful. Was charged extra because they did not have drop box
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6.4
Cons: The staff in the pickup and the drop-off both were rude and do not even talk to me. It was an awful experience they seem to be angry and I was the one in the middle of that filing. So bad
review from
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2.0
Cons: They charged twice So I e-mailed to budget so I waiting the refund
review from
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2.0
Cons: Was denied my vehicle when I arrived to pick it up. Different policies for different vendors. It should have been made clear when booking the reservation.
review from
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2.0
How about actually Chemung the vendor's hours before allowing a rental
Pros: Nothing, they were closed! Closed at 11pm floor my flight that was due to arrive at midnight despite arriving a half hour early. There were 4 flights that landed within minutes of each other. Pretty bad that an airport car rental doesn't stay open for the last flights of 5 distention airlines.
Cons: Nothing! They were closed. What could i have liked?
review from
Other suppliers in Rochester scored
Where can I find Budget hire cars in Rochester?
1200 Brooks Avenue, Budget car rentals
Address
1200 Brooks AvenuePhone
+1 585 464 6093FAQs about hiring a car from Budget in Rochester
How many car hire locations does Budget have in Rochester?
Budget has 3 car hire locations in Rochester. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Greater Rochester Intl Airport (ROC)?
Yes
Does Budget offer shuttle or airport pick-up services from Greater Rochester Intl Airport (ROC)?
Yes