Car rental at Rochester Greater Rochester Intl Airport

Car rental at Rochester Greater Rochester Intl Airport

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Rochester, NY, United States - Greater Rochester Intl
5 Jul — 12 Jul
Same drop-off
Rochester, NY, United States - Greater Rochester Intl
Tue 5/7
Noon
Tue 12/7
Noon
Driver's age:

Search hundreds of travel sites at once for car hire deals at Rochester Greater Rochester Intl Airport (ROC)

Cheap car rentals in Rochester Greater Rochester Intl Airport

Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
People mover
Passenger van
SUV
Commercial
Pick-up truck

Rochester Greater Rochester Intl Airport car hire reviews and directory

Rated no. 1
Hertz
Best rated
8.3 Excellent (144 reviews)
1 location in Rochester Greater Rochester Intl Airport
Hertz
Locations in Rochester Greater Rochester Intl Airport
  • 8.4
  • 8.5
  • 8.2
  • 8.2
  • 8.2
Recent reviews
8.0 Excellent20 Jun 2022
Unless you are a Gold member, plan to wait
4.0 Okay3 May 2022
Overall experience with the rental was fine—pickup and dropoff of the car was smooth and the car itself was clean and nice. However, after dropoff they mistakenly charged me for a full week, over $560, for a 24-hour rental that I had pre-paid. It's been over two weeks and I've had to call customer service twice to get the extra charge refunded, which they assure me will be in my bank account in the next 5-10 days. Customer service has been polite and efficient on each call but I'm lucky to have the time to follow up with them.
8.0 Excellent24 Jan 2022
The vehicle was a nice ride, just wish the storage was better. We ended up purchasing a cargo carrier for more space!
10.0 Excellent11 Dec 2021
The Nissan Rogue is a keeper. When traveling cross country from NY to MN, I hit a patch of rough winter weather. This vehicle performed beautifully and the Rochester Hertz gave it to me as an upgrade; so thankful for that. The one recommendation to Hertz that I would make: in addition to providing the street address for the Hertz counter associated with both pick-up and drop-off, provide the customer with additional information such as "at the airport, inside the terminal, near arrivals." Despite possessing an intimate familiarity with the MN location, I had difficulty locating the counter.
2.0 Mediocre14 Nov 2021
Fuck hertz. Had to cancel my trip due to active duty military getting recalled and lost $100
10.0 Excellent28 Oct 2021
i would use Hertz more often
8.0 Excellent25 Oct 2021
Car was ready at requested time and excellently cleaned. Staff was friendly and helpful.
10.0 Excellent19 Oct 2021
They had a good selection of cars. Easy access and ready for service. All went well. Super easy return.
10.0 Excellent14 Jul 2021
Pick up and drop off was the fastest and easiest that I’ve ever experienced.
8.0 Excellent29 Jun 2021
The Hertz staff was friendly and helpful.It was all fine and I have no suggestion for improvement.
Rated no. 2
Budget
7.8 Good (106 reviews)
1 location in Rochester Greater Rochester Intl Airport
Budget
Locations in Rochester Greater Rochester Intl Airport
  • 8.1
  • 8
  • 7.8
  • 7.9
  • 7.5
Recent reviews
6.0 Good6 Jun 2022
Wanted economy car...they were out of small cars and we got a van with not as good mileage per gallon.
2.0 Mediocre25 Apr 2022
They were closed when we arrived. Had to get another company.
5.9 Okay23 Aug 2021
Their desk was dark/closed, so was directed to go back to the Avis desk. Only one of the associates was masked—clearly a policy and health violation of this in-airport location at ROC. Credit where it’s due, the masked associate I worked with was helpful, pleasant, efficient, and assisted easily with a car swap. Just sorry she had to work in an environment of such blatant indifference.
10.0 Excellent5 Jun 2021
Easy process. Friendly staffNothin
10.0 Excellent26 Apr 2021
brand new truck great staffnone
2.0 Mediocre11 Mar 2021
Staff at drop off were friendlyGave me a truck instead of a car and said if I wanted a car (which I reserved) I'd have tonoayb$15 more a day because they were out of compact and economy. Zero trunk and a high step for my elderly mother plus terrible gas mileage. Terrible service.
10.0 Excellent19 Feb 2021
Have Bluetooth available in the car. In my car Bluetooth was unavailable or blocked. I cannot register my phone. There were many other phone from previous users registered.
8.0 Excellent20 Jan 2021
State inspection decal 3 months out of compliance.
4.4 Okay30 Dec 2019
Car was filthy inside and out. Super disappointing. My coat and the kids coats got dirty due to the car being in such poor shape. Additionally, that model of Ford is slow to respond and not a smooth ride. Will not rent again.
4.0 Okay20 Nov 2019
Staff was friendly enough, but not very helpful. I ordered a premium car with enough space for 3 suitcases, didn’t get that. He said that’s all I got. When I suggested another vehicle I was told it would be $60 more. Definitely felt taken advantage of and did not get what I paid for. Uncomfortable ride to New York.They could have given me what I ordered or upgraded me at no charge.
Rated no. 3
Dollar
7.7 Good (30 reviews)
1 location in Rochester Greater Rochester Intl Airport
Dollar
Locations in Rochester Greater Rochester Intl Airport
  • 8.1
  • 8
  • 7.7
  • 7.7
  • 7.5
Recent reviews
2.0 Mediocre27 Jun 2022
I incurred 6.18 in tolls and now they tell me that there are admin fees, which were mentioned in the rental agreement, Now I am billed for over 100 dollars in admin fee. As courtesy to the renter, this should of been made more clear. This is unfair business and have rented so many times and NEVER have there been any problem with tolls. I completed dispute the admin fees. Buyer beware
10.0 Excellent1 Jun 2022
The staff at the airport were really helpful and friendly. I don't rent cars often so I appreciated that. Good experience.
10.0 Excellent21 Apr 2022
I appreciate how easy pick up and drop off was. The car was amazing in gas and the price was perfect.
8.0 Excellent24 Feb 2022
1) Car smelled like stale smoke 2) Car was 2018, had 33K miles, and was worn down 3) Car model (Buick Encore) was nice and had keyless remote, which I like 4) Need better signage at ROC airport on where to drop off Dollar rentals 5) Staff at the Hertz counter were friendly and efficient
7.9 Good15 Sep 2021
If you could have more agents working it would shorten wait time. I waited in line to pick up car almost 45 min. Otherwise great experience. The lady who assisted me was very nice and quick overall. Just too few people to serve a long line.
3.9 Mediocre31 Aug 2021
Car was a banged up mess dents and scratches. Also low tire pressure sensor went off twice had to top off all four tiers 2x at a cost of $4 and was never reimbursed.
10.0 Excellent20 Aug 2021
Pick up and drop off were easy and quick, I got a larger car with no extra charge, because they did not have the small car size. The Dollar counter was closed, everything was done via Hertz outlet. Overall, all great.
3.9 Mediocre17 Aug 2021
Flight was delayed, couldn’t rent car upon arrival because sign at Dollar directed me to Hertz who was closed. Picked up car in am, paid for full 24 hours but only used it for about 7-8
7.9 Good28 Jul 2021
As we navigate moving forward after a worldwide pandemic and work shortage . We as consumers are just not comfortable waiting in line for a simple drop off that should be more of a feature that is talked about upfront as waiting on line just before a flight is nerve racking to say the least.
10.0 Excellent21 Jul 2021
The rental counter times should be posted clearly and the 800 agents should be trained better. I had a feeling the counter would be closed when we arrived but when I called the 800 number to confirm, I was told it wouldn't be a problem. When we arrived, all the counters were closed and we had to come back in the morning tp pick up our rental.
Rated no. 4
Enterprise
8.7 Excellent (18 reviews)
1 location in Rochester Greater Rochester Intl Airport
Enterprise
Locations in Rochester Greater Rochester Intl Airport
  • 8.7
  • 8.7
  • 9
  • 8.7
  • 8.5
Recent reviews
8.0 Excellent14 Apr 2022
It was a good experience, but would have love to have a lower price
8.0 Excellent6 Mar 2018
They upgraded me for freeThe car wasn't very clean... crumbs in cup holder, empty cups in back seat... yuck!
10.0 Excellent28 Aug 2017
kind nice reception very polite answered my questions and explained other options very clearly I didn't change any thing but liked the service :)
8.4 Excellent7 Jun 2017
Overall a good experienceThe representative was friendly, prompt, and accommodating.
8.8 Excellent6 Dec 2016
Pickup was excellent. The people at desk were very friendly and helpful. They actually HAD a choice of 3 vans for me to pick from. The last time I rented a VAN from another agency they had NO VANS when i went to pickup. They also took the time to show me all the gadgets on the van and how to use them. Very impressed.I didn't like the drop-off but was probably due to the airport location. There was absolutely no one in the garage where I dropped the van, and no one in the terminal. I wasn't sure exactly what to do with the van and keys, so I took a lucky guess. I hope I was right, no one there to confirm anything.
10.0 Excellent30 Oct 2016
Great experiencePicked up and dropped off the vehicle with ease. The associates were very helpful.
8.0 Excellent26 Jul 2016
The service. Was excellent.Everything was good.
Rated no. 5
Alamo
8.2 Excellent (14 reviews)
1 location in Rochester Greater Rochester Intl Airport
Alamo
Locations in Rochester Greater Rochester Intl Airport
  • 8.5
  • 8.2
  • 8.1
  • 8.2
  • 7.7
Recent reviews
2.0 Mediocre29 Mar 2020
At airport, no shuttle to off site rental car place. Called 1-800 # customer service to have them get a hold of somebody at offsite Alamo for a shuttle. Customer service agent did call the offsite place and said nobody was answering left a message with my contact # for them to get a hold of me and I still, to this day, Never received a call. It’s been 4 days.
10.0 Excellent12 Feb 2020
The manager when we picked up the vehicle was extremely helpful. He personally got our vehicle, warmed it up as it was 16 degrees and loaded our luggage for us. He really went above to assist us.Alamo needs to correct their automated answering messages as they do not direct customers correctly. Was not able to get to a real person, messages sent you in a circle and then disconnects.
9.2 Excellent6 Feb 2020
YesThe drop shuttle was not there at 4am to take me to the airport. I had to call a Lyft.
8.8 Excellent28 Jan 2020
place to leave car
4.8 Okay30 Jul 2017
OK, but don't get a flat tire!proximity to airportwas in emergency situation and was met with indifference. luckily, the kindness of strangers prevailed.
8.0 Excellent12 Jul 2017
Rental agent very personable and friendly
9.2 Excellent19 Oct 2016
easypicking up and just walking out, no over inspection of the car- drop off is so quick and easy with no one picking over every inch
10.0 Excellent7 Sep 2016
gas mileage and extra room
10.0 Excellent24 Jul 2016
Thanks for askingNice car, great price and good service.
Rated no. 6
Avis
7.7 Good (29 reviews)
1 location in Rochester Greater Rochester Intl Airport
Avis
Locations in Rochester Greater Rochester Intl Airport
  • 7.7
  • 7.9
  • 7.5
  • 7.8
  • 7.4
Recent reviews
10.0 Excellent13 Jun 2022
Smooth and easy people. Car close by. There was no line.
10.0 Excellent23 Apr 2022
It was good to be upgraded. On the negative side, prices right now are too high.
4.0 Okay14 Apr 2022
The car had a very strong smell of marijuana
8.0 Excellent18 Nov 2021
Like: Quick counter service; nice car. Dislike: (1) Car interior had heavy, unpleasant smoke smell. (2) Parking area attendant in departure area was missing for about 15 minutes when I and 2 other parties needed him for questions before we could leave (I could not get car in gear). So I was 15 min late to depart. Attendant was very helpful when he appeared. Maybe he had urgent conflict.
10.0 Excellent3 Nov 2021
The car was a KIA and I had never driven one. It handled like a dream. We went thru different levels of raining and it was great!! It was good on gas. We drove to the Poconos in Pennsylvania. It handled the mountain terrain. The car was roomy and clean. We returned earlier than expected but no issues with return.
7.6 Good3 Feb 2020
Drop had issues and couldn’t use their handheld devices. I had to go in and get checked back in myself.
3.6 Mediocre12 Dec 2019
Overcharged
2.0 Mediocre8 Jan 2018
The sales agent was accommodating.The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.
10.0 Excellent24 Oct 2017
Great DealThe price was excellent. The car was practically brand new. It’s a nice model with a lot of technological features that made the trip nice.I don’t have anything to complain about.
4.0 Okay29 Aug 2017
unorganizedCar was clean, at least.Ridiculously long line with one employee apparently working the counter for three different car rental companies. Stood in line for 20 minutes before getting served (in part because all of the super-special priority people get to cut in line), and by then it was after midnight. Employee tells us: the computer says you were renting the car yesterday, not today. Us: "when we got in line, it was yesterday." Had he never worked the late shift? Pro tip: people on planes arriving at 11:30 pm are sometimes still standing in your line at midnight. It took 10 minutes for the employee to wrap his head around the fact that we'd hoped to be on our way before midnight and get the rental finished. Drop-off was also a mess, with all the parking spaces full and no one to direct people where to go. And the car was just uncomfortable. I'm on the short side, and there was no way to adjust the seat comfortably so that I had back support without the headrest shoving my head uncomfortable forward--even with a jacket rolled up behind me to compensate.
Easirent
1 location in Rochester Greater Rochester Intl Airport
Easirent
Locations in Rochester Greater Rochester Intl Airport
Recent reviews
National
1 location in Rochester Greater Rochester Intl Airport
National
Locations in Rochester Greater Rochester Intl Airport
Recent reviews
Sunnycars
1 location in Rochester Greater Rochester Intl Airport
Sunnycars
Locations in Rochester Greater Rochester Intl Airport
Recent reviews
341 travellers who rented a car in Rochester Greater Rochester Intl Airport gave the car agency they used an average rating of 8.1

Car rental locations at Rochester Greater Rochester Intl Airport

Good to know

Most popular car type

Mini

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  • Book your rental car at Rochester Greater Rochester Intl Airport at least 1 day before your trip in order to get a below-average price

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