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Rochester Car Hire

Rochester Car Hire

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Rochester car hire information

Pick-up location Rochester
Rental locations 19
Airport locations 7

Rochester car hire reviews and directory

Rated no. 1
Best rated
8.0 Excellent (882 reviews)
1 location in Rochester
Locations in Rochester
1200 Brooks Ave- Roch. Airport
+1 833 823 5637
All National reviews
National reviews in Rochester

Recent reviews

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Rated no. 2
7.2 Good (50 reviews)
3 locations in Rochester
Locations in Rochester
1200 Brooks Avenue
+1 585 464 6093
1225 Jefferson Road
+1 585 424 2858
360k Greece Ridge Center Drive
+1 585 368 0138
  • 7.0
  • 7.6
  • 7.5
  • 6.9
  • 6.7
Recent reviews
10.0 Excellent
9 Dec 2016
8.4 Excellent
3 Feb 2017
Pros: The car was great. The people I dropped it off with were excellent.
Cons: They guy who got me sorted at the beginning tried to give me a totally different (and not as good car) and was a bit rude about it. Then he tried to upsell me on a number of things and disparaged me for not taking them. Not good sales technique and not good customer service.
9.6 Excellent
8 Jun 2017
terrific customer service and fantastic New SUV
Pros: Very courteous customer service. Easy registration, pick up and drop-off. SUV was in very clean and new condition.
Cons: When I tried to extend reservation one additional day, the call center quoted a price more than double what was printed on contact at Rochester pick up location and would not honor the price on the contract that was printed in Rochester.
4.4 Okay
16 Jun 2017
They did not honor the price I received on kayak!
Cons: When I arrived they said the price on my reservation from kayak was a misprint and charged me significantly more for the rental!
10.0 Excellent
4 Jan 2016
Pros: The drop off process was quick. It's good to get there on time.
2.0 Mediocre
10 Jan 2016
No seatbelts?!?
Pros: Nice car
Cons: Got there they didn't have car I paid for. They up charged me and for a Lincoln. Drove 250 miles to pick someone up (my children). Just to find out the back seat was missing 2 of the 3 latches. Tried to call office but even though I was told they were open until 1230am (wanted a same day return) they really closed at 6pm. Left note in key drop box with key to have someone call. They never did. Filed complaint with 800 still no call back. Spoke to office car was on loan was promised it would be looked at upon return and manager will call. Never called. Still waiting contacted via Twitter and they say to contact them via email. Did that today. Here's to waiting more. I will not rent from them again. Ever!
5.2 Okay
11 Jan 2016
Cons: I called to ask how much it would be to drop off at a different location and was told it would not cost anymore. However, when i went to extend the rental, it was $200. I was also inadvertently told the wrong return time.
7.6 Good
9 Feb 2016
Pros: Vehicle was clean, reliable, and very comfortable.
Cons: I paid for Satellite radio but it did not work. I was able to get a refund for it. I was surprised by the cost in the end. there were lots of fees I was not expecting.
10.0 Excellent
1 Jun 2016
Pros: Great price, easy pick up and drop,off, nice car
10.0 Excellent
17 Jun 2016
Great service!
Pros: The booking process was very smooth and we got a good deal by booking via mobil phone
Rated no. 3
7.0 Good (95 reviews)
3 locations in Rochester
Locations in Rochester
1200 Brooks Avenue
+1 585 328 3700
1301 East Ridge Road
+1 585 338 1190
15 Elmgrove Park
+1 585 426 2440
  • 6.8
  • 7.3
  • 7.2
  • 6.7
  • 7.2
Recent reviews
5.2 Okay
13 Oct 2017
Lack of available car in spite of of confirmed booking!
Pros: The car once we eventually got it was lovely and easy to drive.
Cons: We were not picked up as arranged and got no phone call. When we did call we were told there were no cars available in spite of having a confirmed booking. Very poor customer service. Delayed us by nearly 2 hours which was a lot as we were travelling and only had the car for a day.
2.4 Mediocre
18 Mar 2017
Both cars that were received were dirty and old
Pros: Front desk person was very accommodating
Cons: The first car rented was dirty and smelled, took back and got another car which was damaged and smokey in the interior. I have rented other company's but looks like hertz is not reinvesting back into there cars. Would not rent again.
2.0 Mediocre
18 Apr 2017
Cons: When we went to pick it up Saturday around 1pm they were closed. We never did pick it up.
5.6 Okay
24 Apr 2017
Spring break
Pros: Price and location
Cons: No cruise control. Only 1 setting for intermittent wipers. Uncomfortable seats
10.0 Excellent
9 May 2017
Pros: The process was easy, efficient, and the customer service was great.
8.0 Excellent
27 Jun 2017
Affordable but cleanliness questionable
Pros: Very affordable
Cons: Car smelled like smoke
8.0 Excellent
5 Jul 2017
Rochester Rental
Pros: Price was about half what the airport wanted. We picked up off-site.
Cons: Agent told us we were being upgraded from compact. The Yaris seemed like a downgrade.
7.6 Good
16 Jul 2017
Pros: The car was fine, the service was very good once I did see a representative on-site.
Cons: 1) I had to wait as there were no representatives in the office at my pick-up time. 2) I topped off the gas, but it still did not read as full. There was NO WAY to put more gas, it was completely full. I will be watching to see if I am charged, and if so, I will contest it. 3) The drop off was not clearly marked for Hertz. The envelope for the keys was not for Hertz and had instructions about drop off which I followed. AFTER dropping off the keys in the door, I saw that there was another sign that had been obscured by a parked car that said there was another area to park the car. At this point, my keys were already dropped off so I could not move the car to that location. I feel that the Hertz rep should have mentioned the drop-off and warned me about the fact that it was a bit more complicated.
2.0 Mediocre
27 Aug 2017
Cons: The booking was made for the wrong dates, i called and was unable to reschedule or cancel. The day I was supposed to retrieve the vehical the location closed at the exact time of my rental. I wasn't able to speak to anyone at the herts location till the following Monday at which time I was informed that there was no longer a vehical available to me. NO refund or car !
8.4 Excellent
28 Aug 2017
Cons: It was not clear that the car rental was WAY offsite; 15-20 miles. If it weren't for the kindness of the Hertz staff, I would have had to take a taxi to the rental car location. Hertz provides a ride to their other location.
Rated no. 4
8.4 Excellent (5 reviews)
1 location in Rochester
Locations in Rochester
1200 Brooks Ave
+1 833 813 5269
  • 8.0
  • 8.8
  • 8.0
  • 8.8
  • 8.4
Recent reviews
10.0 Excellent
24 Jul 2016
Thanks for asking
Pros: Nice car, great price and good service.
10.0 Excellent
7 Sep 2016
Pros: gas mileage and extra room
9.2 Excellent
19 Oct 2016
Pros: picking up and just walking out, no over inspection of the car- drop off is so quick and easy with no one picking over every inch
8.0 Excellent
12 Jul 2017
Pros: Rental agent very personable and friendly
4.8 Okay
30 Jul 2017
OK, but don't get a flat tire!
Pros: proximity to airport
Cons: was in emergency situation and was met with indifference. luckily, the kindness of strangers prevailed.
Rated no. 5
8.2 Excellent (19 reviews)
6 locations in Rochester
Locations in Rochester
1200 Brooks Ave- Roch. Airport
+1 833 813 5265
1795 Ridge Rd E
+1 585 467 7700
248 Buell Rd
+1 585 235 6700
4111 W Henrietta Rd
+1 585 359 3500
568 East Main Street
+1 585 423 2220
763 Linden Ave
+1 585 264 9990
  • 8.2
  • 8.5
  • 7.8
  • 8.4
  • 8.0
Recent reviews
4.4 Okay
16 Dec 2016
Paid too much for the rental
Pros: The staff at the East Main Street location were on point. They were very accommodating, professional and friendly, I was picked up timely and returned the vehicle without incident. Despite the fact that the West Henrietta location sent me to their location instead of one nearby.
Cons: The cost of the vehicle was very expensive. In addition, I was charged a $300.00 deposit. The vehicle was difficult to drive due to its configuration. I was denied when I asked for an upgrade.
2.0 Mediocre
10 Sep 2018
Pros: N/A
Cons: There was no car upon arriving at enterprise
9.6 Excellent
12 Jul 2018
Helpful and friendly staff
Pros: Customer service was great - no issues with the car. It had some minor wear and tear on the outside, but they took note before we drove off. So close to the airport - overall savings was well worth the cost of a Lyft to get there.
8.0 Excellent
4 Jan 2017
Transportation Surprise
Pros: The staff was friendly and helpful. We were offered and accepted an upgraded at not cost.
Cons: I assumed they ran a shuttle to/from the airport. Wrong! Upon calling after landing, was told they weren't allowed to run a shuttle on airport property. So, had to take a taxi to/from their location. Extra cost subtracted somewhat form otherwise great rental price. The fact that shuttle was not available should have been made very clear on website.
10.0 Excellent
13 May 2017
Pros: good experience
Cons: excellent customer service
10.0 Excellent
8 Jul 2017
Pros: We loved being able to add an additional driver for only $3 per day. Very nice service.
8.0 Excellent
11 Aug 2017
Pros: Car,a Hyundai Accent, was a bit smaller than expected, but proved to be a good ride and fuel efficient.
Cons: SiriusXM no activated, no auto trunk opener, no center console.
10.0 Excellent
26 Mar 2018
Pros: Very economical
9.6 Excellent
21 Dec 2015
Very efficient
Pros: Customer service was very speedy and friendly. Got me to the car with all payments and paperwork done in less than 10 minutes.
Cons: A little expensive for drivers under 25.
9.6 Excellent
2 May 2016
Weekend Touring
Pros: We received an upgrade. My daughter loved the sunroof.
Rated no. 6
5.8 Okay (12 reviews)
3 locations in Rochester
Locations in Rochester
1200 Brooks Avenue
+1 585 328 6600
1225 Jefferson Road
+1 585 427 8170
360K Greece Ridge Center Drive
+1 585 720 5370
  • 5.2
  • 6.7
  • 5.8
  • 5.5
  • 5.8
Recent reviews
5.6 Okay
18 Mar 2017
Cons: Did not have the mini van I ordered. Offered me a 12 passenger! Someone dropped off a Ford Explorer at Budget just after I started to switch to Hertz. Got that for the same price as original reservation. Guy at the desk was really good with angry me!. Windshield wipers we're poor. Rochester airport pickup. Website needs to make it clear you have to go into the airport bagge area to pick up the car.. I was looking for o log desk on Brooks ave to pick up the car.
2.0 Mediocre
19 Jul 2017
We were refused the rental because we didn't have a credit card
Cons: Avis refused me the rental so I went to another rental agency. Employees were unhelpful and downright rude. I will not be conducting business with them in the future and advise you not to waste your time dealing with their beaurocratic policies and demoralizing staff.
10.0 Excellent
21 Aug 2017
Road Trip
Pros: Great deal! Excellent gas miliage, comfortable, plenty of room and fun to drive. Kayak made it simple!
Cons: Nothing negative.
4.0 Okay
29 Aug 2017
Pros: Car was clean, at least.
Cons: Ridiculously long line with one employee apparently working the counter for three different car rental companies. Stood in line for 20 minutes before getting served (in part because all of the super-special priority people get to cut in line), and by then it was after midnight. Employee tells us: the computer says you were renting the car yesterday, not today. Us: "when we got in line, it was yesterday." Had he never worked the late shift? Pro tip: people on planes arriving at 11:30 pm are sometimes still standing in your line at midnight. It took 10 minutes for the employee to wrap his head around the fact that we'd hoped to be on our way before midnight and get the rental finished. Drop-off was also a mess, with all the parking spaces full and no one to direct people where to go. And the car was just uncomfortable. I'm on the short side, and there was no way to adjust the seat comfortably so that I had back support without the headrest shoving my head uncomfortable forward--even with a jacket rolled up behind me to compensate.
10.0 Excellent
24 Oct 2017
Great Deal
Pros: The price was excellent. The car was practically brand new. It’s a nice model with a lot of technological features that made the trip nice.
Cons: I don’t have anything to complain about.
2.0 Mediocre
8 Jan 2018
Pros: The sales agent was accommodating.
Cons: The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.
4.4 Okay
4 May 2018
Avis Bait and Switch
Cons: Avis did not have the car class that was confirmed in the reservation available -- in fact, they had no cars, only SUVs and a van. We had confirmed the reservation for a premium and without an upcharge only an SUV was available which was unsuitable for the event we were attending. We had no other choice but to upgrade to a van for an extra $100 or leave without a large enough vehicle. We should have walked away instead of agreeing to the extra expense. Avis will not consider any sort of refund for the extra charge which is very disappointing. Obvious bait and switch tactic and very unprofessional. In the future there are many other rental agencies to consider other than Avis.
4.0 Okay
31 Dec 2017
Cons: Car had no windshield wiper fluid and was dangerous to drive in the snow
8.4 Excellent
22 Jul 2019
Pros: accommodating and good value
Cons: Gas mileage and appearance of car were excellent. Very tight and cumbersome getting in and out of the car.
7.2 Good
29 Jul 2019
Pros: The car was a very nice car, clean and new, drove well. Dropoff at the Pittsburgh airport was very easy.
Cons: The pickup location at Jefferson in Rochester was hard to find, and I couldn't figure out how to get through the phone system to talk to the person at the office to get more detailed directions. Representative could have been more informative about terms and where the car actually was.
keddy by Europcar
1 location in Rochester
keddy by Europcar
Locations in Rochester
Unit 8 Castleview Business Est Gas House Lane
1 location in Rochester
Locations in Rochester
1200 Brooks Avenue
181 travellers who rented a car in Rochester gave the car agency they used an average rating of 7.1

Car hire locations in Rochester

When to book a hire car in Rochester

Average daily price per month
Car hire prices as pick-up date approaches
-1 day
-2 days

Top tips for renting a car in Rochester

  • With a hire car you can drive from Rochester, NY to numerous attractions such as the Strong Museum and Seabreeze Amusement Park. Nearby cities including Buffalo, Geneva, and even Toronto, Canada can be easily reached by car. In less than two hours you can also drive to Niagara Falls, a hot tourist spot in both the United States and Canada.
  • Renting a car at Rochester International Airport is a necessity because the bus routes are limited in and around the city. Extremely convenient, its hire car station is right by the baggage claim, making it fast and easy for you to pick up both your luggage and car within minutes. Several hire car agencies are stationed here including Enterprise, Hertz, and Budget.
  • There is an inner loop that goes around the downtown area and connects to popular local sights like the sports arenas or museums. There is also an outer-loop that connects to state routes I-390 and I-590. Overall, driving around Rochester is pretty smooth and there is not a lot of traffic. However, in the winter months traffic can slow down because of snow and ice.
  • There is a rush hour in Rochester but it is minimal. The inner-loop, although it makes getting around town easier, can get a little congested during peak hours. This includes weekday mornings from 7 a.m. to 8:30 a.m. and in the evenings from 4:30 p.m. to 6 p.m. So just plan to add 10 to 20 minutes to your drive if traveling during these hours.
  • Book your rental car in Rochester at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car in Rochester

What is the cheapest car rental company in Rochester?

In the past 72 hours, the cheapest rental cars were found at Budget ($92/day), Avis ($114/day) and Alamo ($237/day).

What is the best rental car company in Rochester?

Based on ratings and reviews from real users on KAYAK, the best car rental companies in Rochester are Alamo (8.7, 6554 reviews), Enterprise (8.5, 12903 reviews), and Avis (7.6, 2275 reviews).

What is the cheapest car hire location in Rochester?

In the last 72 hours the cheapest hire car price was found at Budget 1200 Brooks Avenue 14624 (5 kilometres from the city centre).

How can I find car rentals near me in Rochester?

Take a look at our extensive car rental location map to find the best rental cars near you.

What type of car is recommended for driving in Rochester?

Any hire car will suffice for your drive around Rochester. However, if you’re visiting here in the winter, you’ll definitely want a car with front-wheel or four-wheel drive because of the risk of snow and ice. Additionally, ensure that the car has good snow tires and winterized windshield wiper blades to prevent snow and ice buildup.

What's the speed limit in Rochester?

On residential streets throughout Rochester, the speed limit is 30 mph. When traveling on main streets, you can increase your speed to a maximum of 55 mph. On highways that service Rochester, such as 104 or Interstate 490, motorists can go as fast as 65 mph.

How are gas prices in Rochester?

Petrol prices in Rochester are at about $2.70/gallon right now. This is a little lower than both the state of New York and the average for the rest of the United States. Petrolprices in Rochester tend to cost more during the holidays, especially over Memorial Day, Labor Day, and 4th of July weekends.

Where are the best places to park in Rochester?

There are many places to park in downtown Rochester, including city-operated parking lots and garages. They are quite reasonably priced; you can park in many of these lots for as low as $1 to $6/day. Parking is also convenient around Frontier Field and the Blue Cross Arena at the War Memorial. Park and walk around downtown to visit its boutiques and shops.