Guest reviews
Overall rating
8.5
Excellent
Based on 13,210 reviews
Cleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
8.0
Value for money
8.0
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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2.0
Pros: Nothing at all.
Cons: I made my reservation online, when I showed up the next day to pick up my rental vehicle I was informed that they overbooked reservations and they did not have any vehicles to rent. They would not honor the online rate and whoever was willing to pay the outrages daily fee/ taxes could get a mini van
review from
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2.0
Cons: they cancelled my rental with no warning and left me stranded. No cars available due to flooding. I understand there was flooding but that was a week prior and they didn’t tell me until the night before. I could have made alternate arrangements had I known in advance
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10.0
Pros: Customer service was very helpful
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2.0
Cons: Costumer service of they accept the reservation they need to verify if they have on stock cars
review from
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9.6
Cons: Hours were not correct on the website and after hours drop off was not mentioned on the website.
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10.0
Pros: Everything was done with excellence.
Cons: Nothing
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10.0
Pros: Great staff. Even though it was full they made it a positive work environment.
Cons: More staffing????
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2.0
Pros: Reserved rental was 45 minutes from my location and I was at the airport. Enterprise at the Houston airport would not give me a rental they turned me away. Poor service will not go back!
Cons: Enterprise at the Houston airport giving me a car rental
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10.0
Pros: Yes
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10.0
Cons: Friendly staff, and fast service
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9.6
Pros: Staff was very friendly.
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2.4
Cons: Car I booked was not in stock. They gave me a van with less than a half a tank of gas, then overcharged me for my rental after it was discussed that they were going to “cut me a deal”. Horrible experience and service.
review from
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10.0
Pros: Customer service was very helpful
review from
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9.6
Cons: Hours were not correct on the website and after hours drop off was not mentioned on the website.
review from
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10.0
Pros: Everything was done with excellence.
Cons: Nothing
review from
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10.0
Pros: Great staff. Even though it was full they made it a positive work environment.
Cons: More staffing????
review from
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10.0
Pros: Yes
review from
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10.0
Cons: Friendly staff, and fast service
review from
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9.6
Pros: Staff was very friendly.
review from
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2.0
Pros: Nothing at all.
Cons: I made my reservation online, when I showed up the next day to pick up my rental vehicle I was informed that they overbooked reservations and they did not have any vehicles to rent. They would not honor the online rate and whoever was willing to pay the outrages daily fee/ taxes could get a mini van
review from
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2.0
Cons: they cancelled my rental with no warning and left me stranded. No cars available due to flooding. I understand there was flooding but that was a week prior and they didn’t tell me until the night before. I could have made alternate arrangements had I known in advance
review from
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2.0
Cons: Costumer service of they accept the reservation they need to verify if they have on stock cars
review from
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2.0
Pros: Reserved rental was 45 minutes from my location and I was at the airport. Enterprise at the Houston airport would not give me a rental they turned me away. Poor service will not go back!
Cons: Enterprise at the Houston airport giving me a car rental
review from
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2.4
Cons: Car I booked was not in stock. They gave me a van with less than a half a tank of gas, then overcharged me for my rental after it was discussed that they were going to “cut me a deal”. Horrible experience and service.
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Where can I find Enterprise hire cars in Houston?
10104 Old Katy Rd, Enterprise car rentals
Address
10104 Old Katy RdPhone
+1 713 468 6878Top tips for hiring a car from Enterprise in Houston
- Economy car hires from Enterprise in Houston are around 28% cheaper than other car types, on average
FAQs about hiring a car from Enterprise in Houston
What is the most popular car hire from Enterprise in Houston?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Enterprise in Houston.
How many car hire locations does Enterprise have in Houston?
Enterprise has 48 car hire locations in Houston. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: George Bush Intcntl Airport (IAH)?
Yes
Does Enterprise offer shuttle or airport pick-up services from George Bush Intcntl Airport (IAH)?
Yes