Guest reviews
Overall rating
8.6
Excellent
Based on 713 reviews
Cleanliness
8.7
Comfort
8.7
Pick-up/Drop-off
8.5
Value for money
8.5
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
211
41
32
7
34
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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2.0
Cons: After I received the confirmation of the rental reservation from Alamo, I drove two and a half hours to Houston airport to pick it up. Once I arrived at Alamo I was told that because the reservation was made within the last twenty- four hours, the reservation would not be honored. I was told that they would not rent me a car and that there was no car for me. No option or possible resolution was offered. I was left to navigate my circumstance on my own having wasted three hours and driving over a hundred miles for a reservation that was deemed not important by the company. Never again Alamo.
review from
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7.6
Pros: How easy the whole process was and the car choice wasn’t bad
Cons: The total price for a day was crazy with all the different charges that was added that bring it to the grand total. If they can remove some of those different hidden fee it would be better for customers
review from
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4.8
Pros: Bussiness hours are not right. First flight at hobby airport is at 6am , so if they open at 5, I have to check the bags, go thru the check point and then walk to the gate. I almost lost my flight.
Cons: Move back the operating hours to 4am. Thats my suggestion.
review from
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10.0
Pros: Fairly efficient reservation thru to vehicle return.
Cons: Window washer fluid was relatively empty. I had to fill it myself.
review from
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10.0
Cons: Your survey website is very bad. Does not take my responses
review from
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10.0
Pros: Friendly fast service - didn't have the Ford Expedition but they got us into a Chrvy Tahoe instead. No issues.
Cons: No complaints.
review from
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10.0
Pros: VERY HELPFUL AND QUICK
Cons: NOTHING COULD BE BETTER!
review from
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8.8
Pros: It was my first time i rented a car i landing in George bush airport when i go to the rental center they said i in the wrong place when the name is alamo also the price is double if i get the car there so i had to ride in taxi to other air port hobby is the name soon is i got there they don't want to respect the price i got on booking i called manager i show the price i have to paid finally she accepted my deal thanks
Cons: When i asked for return the vehicle to another alamo facility they said not i had to paid more i dont know if is correct but that is the same company . if that is possible it was much better
review from
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10.0
Pros: Car was clean and new. Model was just what we expected after reserving online.
Cons: Waiting in line to pick up the car. Only one person working the desk who would sometimes switch off with another.
review from
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6.4
Cons: The vehicle smelled like someone smoked in it, it wasn’t comfortable.
review from
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10.0
Pros: He was extremely polite and helpful.
Cons: nothing!
review from
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10.0
Pros: Happy
Cons: Every thing is good
review from
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Where can I find Alamo hire cars in Houston?
Top tips for renting a car from Alamo in Houston
- 25% of our users found a car hire from Alamo in Houston for $68 or less
- Standard car hires from Alamo in Houston are around 53% cheaper than other car types, on average