Guest reviews
Overall rating
6.4
Good
Based on 1,316 reviews
Cleanliness
7.0
Comfort
7.1
Pickup/dropoff
6.4
Value for money
6.6
Pros
"The car was very good!"
(in 1436 reviews)
"Car was clean and cheap"
(in 1565 reviews)
"Excellent service and nice car!"
(in 1577 reviews)
Cons
"Advantage has horrible customer service."
(in 183 reviews)
"Requested car was not available"
(in 1193 reviews)
"Dirty car inside and out"
(in 1227 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
long wait
car insurance
dirty car
car available
took over an hour
car smelled
car was great
long line
great car
picked up the car
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great experience
great service
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10.0
Pros: Dropped off was easy
Cons: Nothing
review from
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8.8
Pros: Staff was great and car was what I asked for - both clean and comfortable.
Cons: The add on for tolls was extreme and ridiculous - there has to be a better way.
review from
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3.6
Pros: Nothing
Cons: Please refund my money
review from
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7.2
Pros: New car
Cons: Wait time getting my car
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5.2
Cons: car AC was broken, i complained about it but nothing happened
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6.8
Pros: The car was very clean. Staff at dropoff was very helpful and friendly.
Cons: Only one staff member available at pickup, so wait was long. Drop off area wasn't clearly marked, signs should have directed the advantage rentals to use the upcoming ramp. The first turnoff looked like it was the only place to go. The car itself was a very cheap model for the money I spent.
review from
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2.0
Don't rent from them!
Cons: They lied to me to get me to buy the 12.99 ezpass transponder. Then I told them THREE TIMES do not charge me for a one way drop off (which is when you drop off the car at a different pick up), and then they STILL charged me $260 for a one way drop off fee when I dropped off the car at the same location. I WANT MY MONEY BACK AND REFUND.
review from
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5.2
Unreasonable fees
Cons: Extremely high toll usage fees, $13 a day plus additional taxes and fees, added to an extra $17 per day! I couldn’t find any gas stations in the vicinity of the airport and could not fill up tank (brought it in around 3/4 full) and was charged $57 to refuel. I have never paid this much for a car rental before - $643 for 9 days or $70 a day!
review from
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4.4
Cons: Took 40 minutes to get my car. Staff & managers were in chaos.
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2.0
Staff was slow, not helpful and were understaffed.
Pros: Nothing
Cons: Everything
review from
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8.8
Pros: Staff was polite and freindly. The one central bus shuttle and center for all the rental brands (Advantage, Avis, Hertz, Thrifty,etc. etc) is very convenient. The facility is modern and clean.
Cons: My car was good and clean. When I got onto the road, the driver's side rear view mirror was shaking and very loose. I feared it might fall off. I returned the car within the hour back to Advantage. (The shaking was very distracting, and at night would have been dangerous with rear cars's flashing lights in sight.) I returned the car, and was quickly helped by a repair tech. (Advantage didn't have any spare cars to swap out. Liomited iinventory?) The tech removed the mirror and reseated it properly. No problem for remainder of trip. My guess is that the prior driver didn't report the problem, so Advantage cleanup crew never was aware of the defect to fix itg.
review from
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6.0
Pros: The car was new and nice. Very clean.
Cons: I did not like the fact that Advantage would not allow me to change the form of payment once the rental was complete. I will not rent with them again.
review from
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10.0
Pros: Dropped off was easy
Cons: Nothing
review from
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8.8
Pros: Staff was great and car was what I asked for - both clean and comfortable.
Cons: The add on for tolls was extreme and ridiculous - there has to be a better way.
review from
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8.8
Pros: Staff was polite and freindly. The one central bus shuttle and center for all the rental brands (Advantage, Avis, Hertz, Thrifty,etc. etc) is very convenient. The facility is modern and clean.
Cons: My car was good and clean. When I got onto the road, the driver's side rear view mirror was shaking and very loose. I feared it might fall off. I returned the car within the hour back to Advantage. (The shaking was very distracting, and at night would have been dangerous with rear cars's flashing lights in sight.) I returned the car, and was quickly helped by a repair tech. (Advantage didn't have any spare cars to swap out. Liomited iinventory?) The tech removed the mirror and reseated it properly. No problem for remainder of trip. My guess is that the prior driver didn't report the problem, so Advantage cleanup crew never was aware of the defect to fix itg.
review from
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7.2
Pros: New car
Cons: Wait time getting my car
review from
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6.8
Pros: The car was very clean. Staff at dropoff was very helpful and friendly.
Cons: Only one staff member available at pickup, so wait was long. Drop off area wasn't clearly marked, signs should have directed the advantage rentals to use the upcoming ramp. The first turnoff looked like it was the only place to go. The car itself was a very cheap model for the money I spent.
review from
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3.6
Pros: Nothing
Cons: Please refund my money
review from
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5.2
Cons: car AC was broken, i complained about it but nothing happened
review from
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2.0
Don't rent from them!
Cons: They lied to me to get me to buy the 12.99 ezpass transponder. Then I told them THREE TIMES do not charge me for a one way drop off (which is when you drop off the car at a different pick up), and then they STILL charged me $260 for a one way drop off fee when I dropped off the car at the same location. I WANT MY MONEY BACK AND REFUND.
review from
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5.2
Unreasonable fees
Cons: Extremely high toll usage fees, $13 a day plus additional taxes and fees, added to an extra $17 per day! I couldn’t find any gas stations in the vicinity of the airport and could not fill up tank (brought it in around 3/4 full) and was charged $57 to refuel. I have never paid this much for a car rental before - $643 for 9 days or $70 a day!
review from
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4.4
Cons: Took 40 minutes to get my car. Staff & managers were in chaos.
review from
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2.0
Staff was slow, not helpful and were understaffed.
Pros: Nothing
Cons: Everything
review from
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6.0
Pros: The car was new and nice. Very clean.
Cons: I did not like the fact that Advantage would not allow me to change the form of payment once the rental was complete. I will not rent with them again.
review from
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Where can I find Advantage hire cars in Houston?
17330 Palmetto Pines - Suite A7, Advantage car rentals
Address
17330 Palmetto Pines - Suite A7Phone
+1 281 209 3590FAQs about hiring a car from Advantage in Houston
What is the most popular car hire from Advantage in Houston?
Compact (Ford Focus or similar) is the most frequently booked car hire type from Advantage in Houston.
How many car hire locations does Advantage have in Houston?
Advantage has 2 car hire locations in Houston. Take a look at our Advantage hire location map to find the best car hires near you.
Does Advantage have a car hire location at the airport: George Bush Intcntl Airport (IAH)?
Yes
Does Advantage offer shuttle or airport pick-up services from George Bush Intcntl Airport (IAH)?
Yes
