Guest reviews
Overall rating
7.4
Good
Based on 4,219 reviews
Cleanliness
7.8
Comfort
7.7
Pickup/dropoff
7.2
Value for money
7.4
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Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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car was great
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great experience
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10.0
Pros: Excellent service. Thanks!
review from
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2.0
Pros: Nothing.
Cons: Actually having the car I reserved and paid for.
review from
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2.0
Pros: Due to error through Kayak my rental was at a rental center off HWY 290 called Santa Ana Auto Care not IAH. The CSR just told me it was in "Santa Ana" which gave me the impression it was in Santa Ana TX which is about 270 miles away towards Abilene. The CSR made no effort to help me sort it out.
Cons: The CSR could have made an effort to help me get a car from IAH which is where I flew in to. He just didn't seem to care at all if I was happy at all or not.
review from
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5.2
Pros: Staff was very helpful.
Cons: Kayak has false information on their site. I was promised an Audi A5 as a rental vehicle, however Hertz informed that they do not carry Audi vehicles, nor does any Hertz stores in Houston. Audi A5 is only available on the KAYAK website and not directly through Hertz. This is very misleading.
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10.0
Pros: The pick up was fast and easy
Cons: Nothing
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10.0
Pros: Drop off was great! We were dropped off at the airport by a Hertz employee in our renal car! Saved effort unloading only one time!
review from
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2.0
Pros: No full size available even though I reserved full size. Only vehicles available were full size pickups so I went to Avis and never used Hertz. Horrible customer service!
Cons: Actually having vehicles available.
review from
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10.0
Pros: Everything was very smooth and car was really nice
Cons: If you could include car seats with your car rental
review from
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2.0
Pros: Nothing.
Cons: Everything. I showed up at the location to pickup my rental and was told they didn't have a truck (the specific vehicle type I had reserved). They were surly and unhelpful. I stepped outside and called Hertz national reservation line with my confirmation number. Completely unhelpful.
review from
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7.6
Cons: Really hard to extend my reservation. Couldn’t get anyone on the phone at the local hertz offivey
review from
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2.0
Pros: Nothing
Cons: They dont tell whole info and when its fault on their end, they dont even fix it...worst customer service
review from
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2.0
Pros: Nothing, the worst service I got in car rental ever
Cons: Everything need to improve
review from
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10.0
Pros: Excellent service. Thanks!
review from
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10.0
Pros: The pick up was fast and easy
Cons: Nothing
review from
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10.0
Pros: Drop off was great! We were dropped off at the airport by a Hertz employee in our renal car! Saved effort unloading only one time!
review from
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10.0
Pros: Everything was very smooth and car was really nice
Cons: If you could include car seats with your car rental
review from
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2.0
Pros: Nothing.
Cons: Actually having the car I reserved and paid for.
review from
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2.0
Pros: Due to error through Kayak my rental was at a rental center off HWY 290 called Santa Ana Auto Care not IAH. The CSR just told me it was in "Santa Ana" which gave me the impression it was in Santa Ana TX which is about 270 miles away towards Abilene. The CSR made no effort to help me sort it out.
Cons: The CSR could have made an effort to help me get a car from IAH which is where I flew in to. He just didn't seem to care at all if I was happy at all or not.
review from
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5.2
Pros: Staff was very helpful.
Cons: Kayak has false information on their site. I was promised an Audi A5 as a rental vehicle, however Hertz informed that they do not carry Audi vehicles, nor does any Hertz stores in Houston. Audi A5 is only available on the KAYAK website and not directly through Hertz. This is very misleading.
review from
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2.0
Pros: No full size available even though I reserved full size. Only vehicles available were full size pickups so I went to Avis and never used Hertz. Horrible customer service!
Cons: Actually having vehicles available.
review from
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2.0
Pros: Nothing.
Cons: Everything. I showed up at the location to pickup my rental and was told they didn't have a truck (the specific vehicle type I had reserved). They were surly and unhelpful. I stepped outside and called Hertz national reservation line with my confirmation number. Completely unhelpful.
review from
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2.0
Pros: Nothing
Cons: They dont tell whole info and when its fault on their end, they dont even fix it...worst customer service
review from
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2.0
Pros: Nothing, the worst service I got in car rental ever
Cons: Everything need to improve
review from
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Where can I find Hertz hire cars in Houston?
6608 Hwy 6 North Suite E, Hertz car rentals
Address
6608 Hwy 6 North Suite EPhone
+1 281 859 2315Top tips for hiring a car from Hertz in Houston
- 25% of our users found a car hire from Hertz in Houston for $89 or less
- Mini car hires from Hertz in Houston are around 52% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Houston
How much does it cost to hire a car from Hertz in Houston?
On average a car hire from Hertz in Houston costs $113 per day.
What is the most popular car hire from Hertz in Houston?
Intermediate (Ford Escape or similar) is the most frequently booked car hire type from Hertz in Houston.
How many car hire locations does Hertz have in Houston?
Hertz has 27 car hire locations in Houston. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: George Bush Intcntl Airport (IAH)?
Yes
Does Hertz offer shuttle or airport pick-up services from George Bush Intcntl Airport (IAH)?
Yes
