Book Hertz hire cars in Houston

Reviews for Hertz in Houston

Recent reviews

Traveller rating

Excellent

93

Good

32

Okay

38

Mediocre

92

Poor

0

Find reviews that mention:

car was cleanpick up and drop

pick up the carcustomer service

car availablegreat experience

rented a carnever rent

friendly staffcredit card

wrong locationcar was dirty

location was closed

10.0

Pros:New carCons:Very goodReviewed 12 Mar 2021

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2.0

Pros:The car was not ready upon arrival. Had to wait one hour for car. Low air pressure on tires on vehicle. Very poor costumers service. And Lastly was unable to return vehicleReviewed 11 Apr 2021

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4.0

Pros:I had a reservation with Hertz 11/24/20- received a call that same day few hours before my pickup time and they informed that Priceline/ kayak over booked and had no vans. I didn’t like nothing about this Bc the day before I called them asking about the reservation and they said it was ready for me to pick up. Poor service and failed on my vacationsCons:Call your customers 2 days prior if you can’t accommodate. According to their CS team in which is cordial and better than Priceline/ kayak they are third party service providers and get reservations lists that same day of the pickup.Reviewed 2 Dec 2020

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2.0

Pros:NothingCons:I least a heads upReviewed 22 Jan 2021

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4.0

Pros:There was one female agent on November the 28th that was helpful. She was told by another agent by the name Mimi to place me in an old filthy, dirty 12 passenger van they had parked in what looked like the dump. I refused to be place in that filthy van and I returned to the counter someone was returning the new, clean 12 passenger van I requested previously. It was clear that the agent Mimi wanted to make sure i was given the worst there was because she called me several times to get me to cancel my one month in advance reservations for another customer and I explained i had made these family plans and could in no way cancel them two days before my family was due to arrive. I am President Circle but I never mentioned that once, this was about being with Hertz for over 14 years. They have earned my business and I theres because of their reputation before my encounter with the Hertz agent named Mimi at the South Loop Hertz location. I was nearly in tears when I saw this unfold before my very eyes. She had control to make me and my family miserable in an 1989 Chevrolet 12 passenger van. It was filthy inside and out, I could not believe my eyes. I saw the new vehicles that were being rented and returned and I was hit in the chest with this abuse of position as an agent to a 14 year customer of Hertz.Cons:I should've been placed in the new 12 passenger vans for both rental transactions, November 23 and November 28th. This was deplorable treatment and I was deeply hurt by it.Reviewed 29 Dec 2020

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2.0

Pros:No. The staff was not helpful at all.Cons:The pickup was not reserved at the correct location despite me entering the correct location. It was a complete disaster.Reviewed 30 Oct 2020

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10.0

Pros:The staff was very polite and we had a really good carCons:I wish the eco mode would stop turning the air off in Texas heat lol. I’m jp everything was great no complaintsReviewed 1 Sep 2020

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8.0

Pros:Staff was helpful and kind.Reviewed 3 Aug 2020

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4.4

Pros:The staff did their best to accommodate the problems we encountered. They were friendly.Cons:I paid for a standard car rental. They put me in a newer model Kia Soul which smelled BADLY of cigarette smoke. I asked for another vehicle, and they put me in a Toyota Yaris (compact car) that had been wrecked (front end collision, numerous scratches and dents on the back bumper and side panel, and the car shimmed when driving.) The price of my rental was not adjusted for the car size downgrade. They said they only had limited car rentals at this location and this was the last car they had available. I took it because at least the Yaris did not smell.Reviewed 11 Oct 2019

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2.0

Pros:NOTHING.Cons:EVERYTHING. I was not provided with the size car I reserved (Mid size), i was instead forced to take a compact car (Versa) because they literally did not have any other cars. The car was VERY dirty inside, and the wind blew me around while driving it alllllll weekend. Workers very rude, didn't care that I wasn't getting the car I reserved. Just said "thats all we have." I also PAID for a mid size car, but received a different size, which should have resulted in paying a different price..never renting through any hertz ever againReviewed 19 Nov 2019

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8.8

Great Price for a Very Nice SUV / Terrible Customer ServicePros:The vehicle was top-shelf for the rental price paid.Cons:Customer Service seemed to be too much of a chore for the folks behind the counter. First we stood in line for 20 minutes, then one of the ladies directed us over to a self-serve kiosk where an agent "from God only knows where" is supposed to pop up on the screen. Another 10 minutes passed, no vertual agent... so we went back to the line. Another 10 minutes passed before a lady behind the counter calls us over. When I asked for a Black SUV, there was not one available. When I asked if the Hertz associate could call an affiliate Hertz lot nearby to see if they had the color vehicle I wanted, she suggested that I could call them myself. Terrible service!!!Reviewed 20 Apr 2017

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4.0

Cons:The return experience was horrible. Drove around for 3 hours to find a return place.Reviewed 28 Mar 2021

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• How much does it cost to hire a car from Hertz in Houston?

  On average a car hire from Hertz in Houston costs $98 per day.

• What is the most popular car hire from Hertz in Houston?

  Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Hertz in Houston.

• How many car hire locations does Hertz have in Houston?

  Hertz has 27 car hire locations in Houston. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: George Bush Intcntl airport (IAH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  Yes