Guest reviews
Overall rating
7.4
Good
Based on 4,240 reviews
Cleanliness
7.7
Comfort
7.7
Pick-up/Drop-off
7.2
Value for money
7.3
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
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4.4
Pros: The staff did their best to accommodate the problems we encountered. They were friendly.
Cons: I paid for a standard car rental. They put me in a newer model Kia Soul which smelled BADLY of cigarette smoke. I asked for another vehicle, and they put me in a Toyota Yaris (compact car) that had been wrecked (front end collision, numerous scratches and dents on the back bumper and side panel, and the car shimmed when driving.) The price of my rental was not adjusted for the car size downgrade. They said they only had limited car rentals at this location and this was the last car they had available. I took it because at least the Yaris did not smell.
review from
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6.8
Pros: Staff was great and was an easy pickup and dropoff
Cons: We picked it up in Houston and dropped in Dallas and the price was 3 times as much per day because we did that which I thought was a little ridiculous, but we didn't have a choice.
review from
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5.6
Pros: The worst rental car experience I have ever had. The car was fine - only thing good about it.
Cons: Hertz is TERRIBLE!They are renting cars out of a location that does NOT exist (Bear Creek - Highway 6 N).Then re-routed me to another location (Copperfield) and the Branch Mgr I dealt with was terrible.Totally lacking in customer service.Wouldn't honor my LOCKED IN pricing.NEVER again!
review from
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2.0
Pros: Nothing. It was a horrible experience. After booking the car with Hertz on Kayak, when I went to the office, I was shocked to know that they did not have the car that I booked. And to add to the misery, when I asked for my Uber refund, they refused that as well. I’m so done with Hertz.
Cons: Have professional and responsible staff on site.
review from
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2.0
Pros: Nothing!!!!!!
Cons: They could have had a car for me!!!!!
review from
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4.4
Pros: They are not offering what the advised in this app They didn’t have cars, too expensive the rental, and when I did the drop off they charge me more money because I did the contract in a different location ..
Cons: Everything could have been better
review from
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2.0
Cons: They didnt have a car for me and had no reason as to why they didnt contact me to tell me my reservation was cancelled.
review from
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7.6
Cons: Windshield was filthy on the inside, so much so that it was borderline dangerous to drive at night. Cleaned it up myself and it was fine. The car, A VW Jetta, had odd driving characteristics - extremely touchy brakes, and very sluggish initial acceleration that changed to very aggressive.
review from
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10.0
Pros: Staff was super helpful, made the entire process extremely easy. Car ran well and was large enough to accommodate our needs for our trip. Very satisfied!
Cons: N/A
review from
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2.0
Cons: They wouldn’t let me rent because I didn’t have a credit card! I called them prior to arriving and they said I would have to pay a 200 deposit
review from
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10.0
Pros: Great customer service from the guy who helped us.
review from
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5.2
Cons: You flat out or misrepresent on the reservation and email . The actual car class is different when you arrive.
review from
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6.8
Pros: Staff was great and was an easy pickup and dropoff
Cons: We picked it up in Houston and dropped in Dallas and the price was 3 times as much per day because we did that which I thought was a little ridiculous, but we didn't have a choice.
review from
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7.6
Cons: Windshield was filthy on the inside, so much so that it was borderline dangerous to drive at night. Cleaned it up myself and it was fine. The car, A VW Jetta, had odd driving characteristics - extremely touchy brakes, and very sluggish initial acceleration that changed to very aggressive.
review from
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4.4
Pros: The staff did their best to accommodate the problems we encountered. They were friendly.
Cons: I paid for a standard car rental. They put me in a newer model Kia Soul which smelled BADLY of cigarette smoke. I asked for another vehicle, and they put me in a Toyota Yaris (compact car) that had been wrecked (front end collision, numerous scratches and dents on the back bumper and side panel, and the car shimmed when driving.) The price of my rental was not adjusted for the car size downgrade. They said they only had limited car rentals at this location and this was the last car they had available. I took it because at least the Yaris did not smell.
review from
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5.6
Pros: The worst rental car experience I have ever had. The car was fine - only thing good about it.
Cons: Hertz is TERRIBLE!They are renting cars out of a location that does NOT exist (Bear Creek - Highway 6 N).Then re-routed me to another location (Copperfield) and the Branch Mgr I dealt with was terrible.Totally lacking in customer service.Wouldn't honor my LOCKED IN pricing.NEVER again!
review from
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2.0
Pros: Nothing. It was a horrible experience. After booking the car with Hertz on Kayak, when I went to the office, I was shocked to know that they did not have the car that I booked. And to add to the misery, when I asked for my Uber refund, they refused that as well. I’m so done with Hertz.
Cons: Have professional and responsible staff on site.
review from
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2.0
Pros: Nothing!!!!!!
Cons: They could have had a car for me!!!!!
review from
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4.4
Pros: They are not offering what the advised in this app They didn’t have cars, too expensive the rental, and when I did the drop off they charge me more money because I did the contract in a different location ..
Cons: Everything could have been better
review from
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2.0
Cons: They didnt have a car for me and had no reason as to why they didnt contact me to tell me my reservation was cancelled.
review from
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2.0
Cons: They wouldn’t let me rent because I didn’t have a credit card! I called them prior to arriving and they said I would have to pay a 200 deposit
review from
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5.2
Cons: You flat out or misrepresent on the reservation and email . The actual car class is different when you arrive.
review from
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Where can I find Hertz hire cars in Houston?
6608 Hwy 6 North Suite E, Hertz car rentals
Address
6608 Hwy 6 North Suite EPhone
+1 281 859 2315Top tips for hiring a car from Hertz in Houston
- Premium car hires from Hertz in Houston are around 37% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Houston
What is the most popular car hire from Hertz in Houston?
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Hertz in Houston.
How many car hire locations does Hertz have in Houston?
Hertz has 27 car hire locations in Houston. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: George Bush Intcntl Airport (IAH)?
Yes
Does Hertz offer shuttle or airport pick-up services from George Bush Intcntl Airport (IAH)?
Yes
