Guest reviews
Overall rating
8.0
Excellent
Based on 907 reviews
Cleanliness
8.2
Comfort
8.1
Pick-up/Drop-off
7.8
Value for money
7.8
Pros
"Nice car, friendly desk clerk."
(in 363 reviews)
"Very patient, helpful staff."
(in 150 reviews)
"Car was in great condition."
(in 344 reviews)
Cons
"Car promised, no cars available!"
(in 25 reviews)
"would not accept my credit card coverage."
(in 14 reviews)
"Car promised, no cars available!"
(in 176 reviews)
Recent reviews
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Find reviews that mention:
customer service
credit card
pick up and drop
car was clean
car available
great car
great service
car was great
great experience
friendly staff
car insurance
great price
drop off the car
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10.0
Pros: It was super easy to get to and the customer service was excellent. Being an emerald member paid off as I got to choose the car I wanted.
review from
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10.0
Pros: The easiness of selecting the car and how you can just keep going!
review from
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6.8
Cons: Staff are rude
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10.0
Loved the car
Pros: Service and price was excellent and the car was amazing
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2.0
Kayak's quoted rate more than tripled
Cons: I decided to book through Kayak because you quoted a better rate than National. My plane was delayed by 2.5 hours and when I got to the airport, the kayak rate was more than triple what was on the reservation and I was told"Kayak does that some times if you are late!" I had booked a back up reservation with National and that one was not jacked up, so I went with that. Waste of time
review from
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9.6
Cons: I wish the add a service to pick up the car from the terminal for extra charge .. I travel a lot with my kids and can't just leave them with luggage .. if that service is availbe please Let me know. I'm highly interested
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6.0
Booked car not available
Cons: Although I had a confirmation the booked car wasn't available nor could they offer an alternative. Ended up renting with a different agency
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5.6
Car wasn't available
Cons: I had specifically booked a convertible, and it was not available when I arrived for pick up
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2.0
Confirmed Reservaion Does Not Mean Confirmed
Pros: Pretty much nothing because, even though I had a confirmed reservation, the vehicle I reserved was not available. Guess I can be thankful they called to let me know to not even bother to come out to pick it up.
Cons: I guess being baited with the idea that the rental company would pawn me off to another automobile once I got there...
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9.2
All great except for first person at the counter
Pros: Everything was perfect except for the person doing the paperwork at the counter. He had an attitude
review from
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3.2
Cons: Pick-up was scheduled for 8:30 AM and completed at 9:15 AM.
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8.8
All great except for one call I made
Pros: Check in and check out was very fast and convenient and service was great.
Cons: I had a passenger who was in a wheelchair and I called the National toll free number and pressed the option for inquiries on disabled customers. (called on Thursday night Someone answered the call and i asked if there were any help we could get when I return the rental with my passenger who was in a wheelchair. He replied that we would have to call the TSA for that. I reiterated that I would be returning the rental car first and inquired if there was a special shuttle for people in wheelchairs and he said he didn't know and told me to call the airport. Very unhelpful and ignorant.
review from
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10.0
Pros: It was super easy to get to and the customer service was excellent. Being an emerald member paid off as I got to choose the car I wanted.
review from
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10.0
Pros: The easiness of selecting the car and how you can just keep going!
review from
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10.0
Loved the car
Pros: Service and price was excellent and the car was amazing
review from
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9.6
Cons: I wish the add a service to pick up the car from the terminal for extra charge .. I travel a lot with my kids and can't just leave them with luggage .. if that service is availbe please Let me know. I'm highly interested
review from
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9.2
All great except for first person at the counter
Pros: Everything was perfect except for the person doing the paperwork at the counter. He had an attitude
review from
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8.8
All great except for one call I made
Pros: Check in and check out was very fast and convenient and service was great.
Cons: I had a passenger who was in a wheelchair and I called the National toll free number and pressed the option for inquiries on disabled customers. (called on Thursday night Someone answered the call and i asked if there were any help we could get when I return the rental with my passenger who was in a wheelchair. He replied that we would have to call the TSA for that. I reiterated that I would be returning the rental car first and inquired if there was a special shuttle for people in wheelchairs and he said he didn't know and told me to call the airport. Very unhelpful and ignorant.
review from
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2.0
Kayak's quoted rate more than tripled
Cons: I decided to book through Kayak because you quoted a better rate than National. My plane was delayed by 2.5 hours and when I got to the airport, the kayak rate was more than triple what was on the reservation and I was told"Kayak does that some times if you are late!" I had booked a back up reservation with National and that one was not jacked up, so I went with that. Waste of time
review from
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6.0
Booked car not available
Cons: Although I had a confirmation the booked car wasn't available nor could they offer an alternative. Ended up renting with a different agency
review from
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5.6
Car wasn't available
Cons: I had specifically booked a convertible, and it was not available when I arrived for pick up
review from
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2.0
Confirmed Reservaion Does Not Mean Confirmed
Pros: Pretty much nothing because, even though I had a confirmed reservation, the vehicle I reserved was not available. Guess I can be thankful they called to let me know to not even bother to come out to pick it up.
Cons: I guess being baited with the idea that the rental company would pawn me off to another automobile once I got there...
review from
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3.2
Cons: Pick-up was scheduled for 8:30 AM and completed at 9:15 AM.
review from
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Where can I find National hire cars in Houston?
5353 Westheimer Rd, National car rentals
Address
5353 Westheimer RdHours
| Monday | 08:00 - 12:45 14:00 - 18:00 |
| Tuesday | 08:00 - 12:45 14:00 - 18:00 |
| Wednesday | 08:00 - 12:45 14:00 - 18:00 |
| Thursday | 08:00 - 12:45 14:00 - 18:00 |
| Friday | 08:00 - 12:45 14:00 - 18:00 |
| Saturday | 09:00 - 14:00 |
| Sunday | 00:00 - 00:00 |
Phone
+1 888 826 6890Top tips for renting a car from National in Houston
- Economy car hires from National in Houston are around 53% cheaper than other car types, on average
FAQs about renting a car from National in Houston
What is the most popular car hire from National in Houston?
Premium (RAM Pickup or similar) is the most frequently booked car hire type from National in Houston.
How many car hire locations does National have in Houston?
National has 4 car hire locations in Houston. Take a look at our National hire location map to find the best car hires near you.
Does National have a car hire location at the airport: George Bush Intcntl airport (IAH)?
Yes
Does National offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?
Yes