Guest reviews
Overall rating
7.5
Good
Based on 56 reviews
Cleanliness
7.7
Comfort
7.7
Pick-up/Drop-off
7.3
Value for money
7.3
Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveller rating
10
1
3
1
8
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
-
9.2
Pros: Quick dropoff. friendly dropoff. Good car with low mileage.
Cons: Pickup personnel were a bit brusque. Pickup personnel could not tell me if my wife was also authorized to drive the car.
review from
-
5.6
Pros: pick up was a nightmare. drop off was easy
Cons: the car I reserved wasn't available. the line for pick-up was 35 minutes
review from
-
2.0
Pros: The guy working the desk in Houston very friendly!
Cons: The guy grabbing cars was in a rush! I was suppose to have an intermediate SUV, but got a mid-size car. He pulled up and got out, moved on to next costumer. He did not even look over the car
review from
-
9.6
Pros: Drop off aas super easy
Cons: Just have a sign or something that says attendant is on break or something. We arrived at 9pm and it looked as though they were closed.
review from
-
2.0
Pros: Nothing didn’t have the car I reserved and waited for over an hour
Cons: Everything
review from
-
2.0
Pros: When I arrived in Houston, myself and a group of other people were told that there were absolutely no cars available. This information not only ruined my trip but I felt it was very unprofessional for National to relay this information through the shuttle bus driver rather than a manager. The next day when I called to see if a car was available, I was told that if there was one, my total was be 159. That was DOUBLE my original rental price for half the day. I am extremely dissatisfied with National and will NEVER book with them again.
Cons: If I had gotten my damn car!
review from
-
2.0
Pros: The staff/ Manager was absolutely rude and not helpful. She claimed the vehicle I reserved (full size SUV was not available upon my arrival at my reservation time. Asked if I wanted to wait or downsize my vehicle for what’s available. No wait time provided. Said it can be 5 min. It can be 45 min. Worst experience ever. Never again.
Cons: Staffs attitude, customer service, pickup process and vehicle availability.
review from
-
10.0
Pros: It was super easy to get to and the customer service was excellent. Being an emerald member paid off as I got to choose the car I wanted.
review from
-
10.0
Pros: The easiness of selecting the car and how you can just keep going!
review from
-
6.8
Cons: Staff are rude
review from
-
10.0
Loved the car
Pros: Service and price was excellent and the car was amazing
review from
-
2.0
Kayak's quoted rate more than tripled
Cons: I decided to book through Kayak because you quoted a better rate than National. My plane was delayed by 2.5 hours and when I got to the airport, the kayak rate was more than triple what was on the reservation and I was told"Kayak does that some times if you are late!" I had booked a back up reservation with National and that one was not jacked up, so I went with that. Waste of time
review from
Other suppliers in Houston scored
- 6.7/10 Advantage car rentals in Houston
- 8.6/10 Alamo car rentals in Houston
- 7.7/10 Avis car rentals in Houston
- 7.8/10 Budget car rentals in Houston
- 6.9/10 Dollar car rentals in Houston
- 8.0/10 Enterprise car rentals in Houston
- 7.2/10 Hertz car rentals in Houston
- 6.5/10 Thrifty car rentals in Houston
- 5.2/10 Ace car rentals in Houston
- 6.5/10 Payless car rentals in Houston
Where can I find National hire cars in Houston?
Top tips for renting a car from National in Houston
- Standard car hires from National in Houston are around 53% cheaper than other car types, on average