Book National hire cars in Houston

Reviews for National in Houston

Recent reviews

Traveller rating

Excellent

4

Good

2

Okay

2

Mediocre

8

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car availablestaff was helpful

car was greatcustomer service

pick up the cargreat experience

pick up and dropgreat service

6.0

Booked car not availableCons:Although I had a confirmation the booked car wasn't available nor could they offer an alternative. Ended up renting with a different agencyReviewed 20 Dec 2016

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2.0

Kayak's quoted rate more than tripledCons:I decided to book through Kayak because you quoted a better rate than National. My plane was delayed by 2.5 hours and when I got to the airport, the kayak rate was more than triple what was on the reservation and I was told"Kayak does that some times if you are late!" I had booked a back up reservation with National and that one was not jacked up, so I went with that. Waste of timeReviewed 14 Apr 2017

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2.0

Confirmed Reservaion Does Not Mean ConfirmedPros:Pretty much nothing because, even though I had a confirmed reservation, the vehicle I reserved was not available. Guess I can be thankful they called to let me know to not even bother to come out to pick it up.Cons:I guess being baited with the idea that the rental company would pawn me off to another automobile once I got there...Reviewed 20 Oct 2016

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6.8

Cons:Staff are rudeReviewed 28 Aug 2017

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2.0

Pros:When I arrived in Houston, myself and a group of other people were told that there were absolutely no cars available. This information not only ruined my trip but I felt it was very unprofessional for National to relay this information through the shuttle bus driver rather than a manager. The next day when I called to see if a car was available, I was told that if there was one, my total was be 159. That was DOUBLE my original rental price for half the day. I am extremely dissatisfied with National and will NEVER book with them again.Cons:If I had gotten my damn car!Reviewed 28 Sep 2020

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5.6

Car wasn't availableCons:I had specifically booked a convertible, and it was not available when I arrived for pick upReviewed 29 Nov 2016

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9.2

Pros:Quick dropoff. friendly dropoff. Good car with low mileage.Cons:Pickup personnel were a bit brusque. Pickup personnel could not tell me if my wife was also authorized to drive the car.Reviewed 5 Nov 2020

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5.6

Pros:pick up was a nightmare. drop off was easyCons:the car I reserved wasn't available. the line for pick-up was 35 minutesReviewed 1 Nov 2020

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2.0

Pros:The guy working the desk in Houston very friendly!Cons:The guy grabbing cars was in a rush! I was suppose to have an intermediate SUV, but got a mid-size car. He pulled up and got out, moved on to next costumer. He did not even look over the carReviewed 20 Oct 2020

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9.6

Pros:Drop off aas super easyCons:Just have a sign or something that says attendant is on break or something. We arrived at 9pm and it looked as though they were closed.Reviewed 5 Oct 2020

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2.0

Pros:Nothing!Cons:They cancelled my reservation and didn’t give me any solutionReviewed 19 Mar 2021

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10.0

Pros:Good communication, nice customer service. Very nice vehicle. Clean, reasonably new car. Contracted through Enterprise.Cons:I didn't like the fact that Kayak sold me insurance, then the the car provider told me that the insurance that I paid for through Kayak would not cover their car. I still don't know the details of who was right on that issue :(Reviewed 25 Apr 2021

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• What is the most popular car hire from National in Houston?

  Economy (Ford Fiesta or similar) is the most frequently booked car hire type from National in Houston.

• How many car hire locations does National have in Houston?

  National has 4 car hire locations in Houston. Take a look at our National hire location map to find the best car hires near you.

• Does National have a car hire location at the airport: Hobby airport (HOU)?

  Yes

• Does National offer shuttle or airport pick-up services from Hobby airport (HOU)?

  Yes