Guest reviews
Overall rating
7.3
Good
Based on 6,561 reviews
Cleanliness
7.3
Comfort
7.1
Pickup/dropoff
6.7
Value for money
6.8
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Pros
"Car was nice and clean."
(in 739 reviews)
"But overall a good experience"
(in 87 reviews)
"nice clean car, helpful personel."
(in 331 reviews)
Cons
"Worst customer service experience EVER."
(in 257 reviews)
"Could not pick the car."
(in 102 reviews)
"Didn't have a credit card."
(in 100 reviews)
Recent reviews
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customer service
pick up the car
car was clean
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pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
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great price
great experience
friendly staff
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5.2
Cons: The car pickup was horrific. Two apathetic disinterested desk attendants waiting on line of 20 customers with an average wait of 15 minutes per customer. Non priority customers crashing the line, no control or pushback. Same issue in DIA with Dollar two months back. Will not use them again.
review from
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10.0
Pros: The staff was super friendly at both Newark and Philly airports.
review from
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8.0
Pros: The staff was super friendly and the drip off process was really easy.
review from
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10.0
Pros: I was in and out so fast, no one wasted my time and the car was really nice
Cons: I don’t love that I had to pay $54 because I’m 23 but I understand why that is
review from
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7.6
Seamless pickup
Pros: Friendly staff
Cons: Dropoff needs better signage, very little light and small signage at dropoff location
review from
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10.0
Ms London was fantastic
Pros: Our customer service representative was amazing. Ms London was super-friendly and very patient as she helped us work through a credit card problem.
review from
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7.2
Hope it doesn't rain when you return a car.
Cons: On the day that we returned the car, it was raining. There a no covered shelters to return your car. Although the check in process was quick it was not thorough. We were drenched when we got in the car rental terminal and so was our baggage. Totally unenjoyable experience and then having to board your flight wet.
review from
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7.2
Long wait - good car
Pros: Good car. GMC Acadia pretty clean
Cons: Really long time to pick up the car
review from
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6.0
Extremely understaffed and slow for pickup, but rest was okay
Pros: The rental cost was reasonable and dropoff was painless. The vehicle was new even though it had quite a few scratches. Location was on the AirTrain which was convenient vs. a shuttle location.
Cons: Even though everybody in line had reservations with specific times they clearly didn't plan through it in their staffing. Nearby competitors cycled through their lines much quicker. If I have to wait 30+ minutes in line any value from a better prices is nullified.
review from
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7.2
Dislike, like
Pros: Clean car , very well maintained . Customer service at check in and check out very pleasant great guys receiving the car outside just as well
Cons: Trying to purchase a last min protection collision plan for the car was a Hastle seemed impossible , spent over an hour speaking with both dollar customer service and the collision protection company none could help me . Thanks to my pass experiences manage to navigate the site that was giving me problems . I got to purchase the collision plan . PAYING over 18$ a day for EZ pass is ridiculous amount to nearly 100$ total cost . Which I only used 3 times keeping a cost of around 14$ . Was no very happy . I could’ve borrow an Ez-pass from anyone of my family members. I will warn everyone of this . Thought it will be a convenience . They were good at extending my drop off time by a few hours, at a small fee it was but easy
review from
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5.2
Price estimates are way under what you will actually pay
Pros: The car was clean and did not break down.
Cons: Our fees more than doubled between the estimated cost and actual cost after the rental. And throughout this process, we received conflicting information from multiple Dollar representatives over the phone.
review from
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2.0
Air Conditioner/Heater ISsues
Cons: AC did not work and seat heater and steering wheel heater would come on without me turning it on and this would occur repeatedly. It was hot on the trip and this made it very uncomfortable. Contacted Dollar and they could not replace the car with a like vehicle. I think part of my rental should be refunded.
review from
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10.0
Pros: The staff was super friendly at both Newark and Philly airports.
review from
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10.0
Pros: I was in and out so fast, no one wasted my time and the car was really nice
Cons: I don’t love that I had to pay $54 because I’m 23 but I understand why that is
review from
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10.0
Ms London was fantastic
Pros: Our customer service representative was amazing. Ms London was super-friendly and very patient as she helped us work through a credit card problem.
review from
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8.0
Pros: The staff was super friendly and the drip off process was really easy.
review from
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7.6
Seamless pickup
Pros: Friendly staff
Cons: Dropoff needs better signage, very little light and small signage at dropoff location
review from
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7.2
Hope it doesn't rain when you return a car.
Cons: On the day that we returned the car, it was raining. There a no covered shelters to return your car. Although the check in process was quick it was not thorough. We were drenched when we got in the car rental terminal and so was our baggage. Totally unenjoyable experience and then having to board your flight wet.
review from
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7.2
Long wait - good car
Pros: Good car. GMC Acadia pretty clean
Cons: Really long time to pick up the car
review from
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7.2
Dislike, like
Pros: Clean car , very well maintained . Customer service at check in and check out very pleasant great guys receiving the car outside just as well
Cons: Trying to purchase a last min protection collision plan for the car was a Hastle seemed impossible , spent over an hour speaking with both dollar customer service and the collision protection company none could help me . Thanks to my pass experiences manage to navigate the site that was giving me problems . I got to purchase the collision plan . PAYING over 18$ a day for EZ pass is ridiculous amount to nearly 100$ total cost . Which I only used 3 times keeping a cost of around 14$ . Was no very happy . I could’ve borrow an Ez-pass from anyone of my family members. I will warn everyone of this . Thought it will be a convenience . They were good at extending my drop off time by a few hours, at a small fee it was but easy
review from
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5.2
Cons: The car pickup was horrific. Two apathetic disinterested desk attendants waiting on line of 20 customers with an average wait of 15 minutes per customer. Non priority customers crashing the line, no control or pushback. Same issue in DIA with Dollar two months back. Will not use them again.
review from
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6.0
Extremely understaffed and slow for pickup, but rest was okay
Pros: The rental cost was reasonable and dropoff was painless. The vehicle was new even though it had quite a few scratches. Location was on the AirTrain which was convenient vs. a shuttle location.
Cons: Even though everybody in line had reservations with specific times they clearly didn't plan through it in their staffing. Nearby competitors cycled through their lines much quicker. If I have to wait 30+ minutes in line any value from a better prices is nullified.
review from
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5.2
Price estimates are way under what you will actually pay
Pros: The car was clean and did not break down.
Cons: Our fees more than doubled between the estimated cost and actual cost after the rental. And throughout this process, we received conflicting information from multiple Dollar representatives over the phone.
review from
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2.0
Air Conditioner/Heater ISsues
Cons: AC did not work and seat heater and steering wheel heater would come on without me turning it on and this would occur repeatedly. It was hot on the trip and this made it very uncomfortable. Contacted Dollar and they could not replace the car with a like vehicle. I think part of my rental should be refunded.
review from
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Where can I find Dollar hire cars in Newark?
Bldg 36 Stn P2 36 Carson Rd, Dollar car rentals
Address
Bldg 36 Stn P2 36 Carson RdPhone
+1 866 434 2226FAQs about hiring a car from Dollar in Newark
What is the most popular car hire from Dollar in Newark?
Full-size (Ford Fusion or similar) is the most frequently booked car hire type from Dollar in Newark.
How many car hire locations does Dollar have in Newark?
Dollar has 1 car hire location in Newark. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
Yes
Does Dollar offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
Does Dollar have a car hire location at the airport: LaGuardia Airport (LGA)?
Yes
Does Dollar offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
Yes
Does Dollar have a car hire location at the airport: Stewart Airport (SWF)?
No (according to our data)
Does Dollar offer shuttle or airport pick-up services from Stewart Airport (SWF)?
No (according to our data)
