Guest reviews
Overall rating
7.4
Good
Based on 4,001 reviews
Cleanliness
8.0
Comfort
7.9
Pickup/dropoff
7.6
Value for money
7.4
Skip to main content
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
10.0
Pros: The staff was helpful, especially Leticia. Very easy drop off. I satisfied 100%.
review from
-
4.4
Pros: N/A
Cons: We had to change the drop off location and were not able to do so. They charged us almost double to switch from one airport to o e about an hour away due to an incident at the other airport. Terrible customer service. Would not use Hertz again.
review from
-
6.0
Cons: Came back 2 gallons short of full and they charged me over $19!
review from
-
10.0
Pros: Easy process. Everything went smoothly.
Cons: The line took way too long. Maybe more employees or more efficient process for the line.
review from
-
5.2
Cons: Took over an hour waiting in line to pickup the car
review from
-
5.6
Just enough to transport
Pros: Big enough and small enough to maneuver the city
Cons: Key was very basic, absolutely no automation. No rear view camera... thought it was mandated for safety... defrost did not work well.
review from
-
2.0
Pros: Counter representative was polite and nice.
Cons: Hertz has a do not rent to list, but you don't find out you're on it until you go to rent. The incident they claim put me on the list happened over 9 years ago and I have rented from them since with no problems.
review from
-
10.0
Pros: They go out of their way at each step to make the entire process smooth.
review from
-
9.6
Pros: The car was fine
Cons: The lady in the front desk with whom we dis the pick up had an awful attitude. She was rude and not good for customer service
review from
-
2.0
There is no Hertz at 50 Union Ave. in New Haven CT
Cons: Please don't tell people the wrong address for a rental car location. Pretty basic stuff.
review from
-
3.6
Pros: Easy to pick easy to leave
Cons: We finally paid the double of was preacord. A brake was broken, we went to an other Hertz and the only solution the give us was drive back 200 miles to where we rent it.
review from
-
4.4
Disappointed with pricing offered vs actual charges
Pros: Disappointed with pricing which did not include additional charges in Kayak pricing that would have helped me decide the best offer from rental companies correctly.
Cons: Price presented in Kayak vs Hertz actually charged is misleading to ordinary customer during vehicle pick up. There where 25% additional charges added to price quoted. The staff at the counter told me what is the total charge I would be charged on my card. But did not clearly explain Total amount due which was above and beyond Total amount that staff told me that will be charged. Additional charges listed was not explained to me correctly along with Total amount due which was explained as additional charges during drop off. So Total amount in contract (rent, insurance, tax) during pick up did not include additional charges. Customer service explained me these are charges added since I picked the car at airport and also i’m charged for future Hertz expansion.
review from
-
10.0
Pros: The staff was helpful, especially Leticia. Very easy drop off. I satisfied 100%.
review from
-
10.0
Pros: Easy process. Everything went smoothly.
Cons: The line took way too long. Maybe more employees or more efficient process for the line.
review from
-
10.0
Pros: They go out of their way at each step to make the entire process smooth.
review from
-
9.6
Pros: The car was fine
Cons: The lady in the front desk with whom we dis the pick up had an awful attitude. She was rude and not good for customer service
review from
-
4.4
Pros: N/A
Cons: We had to change the drop off location and were not able to do so. They charged us almost double to switch from one airport to o e about an hour away due to an incident at the other airport. Terrible customer service. Would not use Hertz again.
review from
-
6.0
Cons: Came back 2 gallons short of full and they charged me over $19!
review from
-
5.2
Cons: Took over an hour waiting in line to pickup the car
review from
-
5.6
Just enough to transport
Pros: Big enough and small enough to maneuver the city
Cons: Key was very basic, absolutely no automation. No rear view camera... thought it was mandated for safety... defrost did not work well.
review from
-
2.0
Pros: Counter representative was polite and nice.
Cons: Hertz has a do not rent to list, but you don't find out you're on it until you go to rent. The incident they claim put me on the list happened over 9 years ago and I have rented from them since with no problems.
review from
-
2.0
There is no Hertz at 50 Union Ave. in New Haven CT
Cons: Please don't tell people the wrong address for a rental car location. Pretty basic stuff.
review from
-
3.6
Pros: Easy to pick easy to leave
Cons: We finally paid the double of was preacord. A brake was broken, we went to an other Hertz and the only solution the give us was drive back 200 miles to where we rent it.
review from
-
4.4
Disappointed with pricing offered vs actual charges
Pros: Disappointed with pricing which did not include additional charges in Kayak pricing that would have helped me decide the best offer from rental companies correctly.
Cons: Price presented in Kayak vs Hertz actually charged is misleading to ordinary customer during vehicle pick up. There where 25% additional charges added to price quoted. The staff at the counter told me what is the total charge I would be charged on my card. But did not clearly explain Total amount due which was above and beyond Total amount that staff told me that will be charged. Additional charges listed was not explained to me correctly along with Total amount due which was explained as additional charges during drop off. So Total amount in contract (rent, insurance, tax) during pick up did not include additional charges. Customer service explained me these are charges added since I picked the car at airport and also i’m charged for future Hertz expansion.
review from
Other suppliers in Newark scored
- 8.2/10 Enterprise car hires in Newark
- 8.0/10 Avis car hires in Newark
- 6.4/10 Silvercar car hires in Newark
- 6.5/10 Payless car hires in Newark
- 7.2/10 Budget car hires in Newark
- 7.1/10 Dollar car hires in Newark
- 6.2/10 Advantage car hires in Newark
- 5.3/10 Economy Rent a Car car hires in Newark
- 7.5/10 Thrifty car hires in Newark
- 8.6/10 Alamo car hires in Newark
Where can I find Hertz hire cars in Newark?
Newark Airport Building 23, Hertz car rentals
Address
Newark Airport Building 23Phone
+1 973 621 2000FAQs about hiring a car from Hertz in Newark
What is the most popular car hire from Hertz in Newark?
Full-size (Ford Fusion or similar) is the most frequently booked car hire type from Hertz in Newark.
How many car hire locations does Hertz have in Newark?
Hertz has 2 car hire locations in Newark. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
Yes
Does Hertz offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
Does Hertz have a car hire location at the airport: LaGuardia Airport (LGA)?
Yes
Does Hertz offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
Yes
Does Hertz have a car hire location at the airport: Stewart Airport (SWF)?
No (according to our data)
Does Hertz offer shuttle or airport pick-up services from Stewart Airport (SWF)?
Yes
