2.0
I had reserved my car almost two weeks before. We took an over night fight with an 80 plus senior and two kids. When I got to hertz at the designated time, there was a long line of those waiting for cars. At 9:30 AM I was told to wait 30 minutes for my car when checking in. We waited until 11:30 am. Stood back in the long line, only to find out that we were no longer in the computer. Did not get our car until almost 12:30 pm. Lines were long, with only two people in check in who seem disengaged.Reviewed 12 Jun 2026
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10.0
Everything was fantastic. Very good service!Reviewed 3 Jun 2025
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2.0
Kayak allowed me to book the rental car and charged me for the insurance right away yet when I arrived in Newark after paying $220 for an Uber from LaGuardia at three in the morning, I was told “I cannot honor that reservation“ since it wasn’t made 24 hours in advance. I was left with no rental car an expensive Uber ride to where I thought there was a car since my reservation was confirmed and was left with no way to get a car. It seems like this process shouldn’t have allowed that to happen.Reviewed 21 May 2025
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10.0
Fees & receipts are difficult to understandReviewed 18 Mar 2025
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10.0
Great service and very helpful staffReviewed 13 Jan 2025
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10.0
Very convenient and nice workers served me so wellReviewed 8 Aug 2024
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10.0
Newark rental experience was awesome. Unfortunately my rental was supposed to be picked up at Laguardia airport, and the Hertz team from LaGuardia is about the most disrespectful you could have find anywhere in the USA. They forced me to get an Uber and made me go to Newark to pick up the rental over a technicality that I was not responsible for. I spent 3 hours in the whole process, and I experienced the worse level of customer service at an airport’s Hertz rental location there at LaGuardia. Needless to say, I’m not using Hertz car rental services ever again… Sincerely, Tony Zapata.Reviewed 12 Jul 2024
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8.0
Great but as I drove away I realized the car was not clean, Fingerprints all over the touchscreen crumbs on the floorand there was leftover food items in the back seat floor.Reviewed 29 Feb 2024
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2.0
Rental car had problems with steering and wheel alignment and with brakes. Hertz couldn’t get exchange my car after multiple complaints.Reviewed 2 Jan 2022
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2.0
I booked a vehicle rental through Kayak as I was landing at Newark airport and when I showed up at the Herz counter at the airport I was told that they had no reservation. It turned out that the app defaulted me to an off site Herz location that was miles away (which seems perfectly illogical) from the airport and there was nothing the people at Hertz could do because I booked it through Kayak. I had no means of travel to the location in question and the folks at Herz were unable to offer me any assistance. Why the app would have defaulted a passenger on foot at an airport to some far off location miles away from the airport when there is no means of getting there is beyond me. After wasting about an hour of my time figuring out what a bind Kayak put me in, I tried to cancel my reservation, but was informed by the app that I could not. What absolute garbage. I walked next door to Avis and walked out with a rental in five minutes. I am hereby contesting these charges, as I will do through my credit card company, as it was entirely Kayak’s fault for defaulting to an off site car rental without any notice whatsoever to the user. Herz did nothing wrong. This was entirely Kayak’s fault.Reviewed 15 Dec 2021
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10.0
All is goodReviewed 22 Oct 2021
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