Guest reviews
Overall rating
7.4
Good
Based on 4,012 reviews
Cleanliness
8.1
Comfort
8.0
Pick-up/Drop-off
7.6
Value for money
7.5
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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10.0
Pros: No line at counter. Car was ready and waiting a bit before reserved time.
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10.0
Pros: Easy pick up and service.
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10.0
Pros: The staff was helpful, especially Leticia. Very easy drop off. I satisfied 100%.
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4.4
Pros: N/A
Cons: We had to change the drop off location and were not able to do so. They charged us almost double to switch from one airport to o e about an hour away due to an incident at the other airport. Terrible customer service. Would not use Hertz again.
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6.0
Cons: Came back 2 gallons short of full and they charged me over $19!
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10.0
Pros: Easy process. Everything went smoothly.
Cons: The line took way too long. Maybe more employees or more efficient process for the line.
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5.2
Cons: Took over an hour waiting in line to pickup the car
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5.6
Just enough to transport
Pros: Big enough and small enough to maneuver the city
Cons: Key was very basic, absolutely no automation. No rear view camera... thought it was mandated for safety... defrost did not work well.
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2.0
Pros: Counter representative was polite and nice.
Cons: Hertz has a do not rent to list, but you don't find out you're on it until you go to rent. The incident they claim put me on the list happened over 9 years ago and I have rented from them since with no problems.
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10.0
Pros: They go out of their way at each step to make the entire process smooth.
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9.6
Pros: The car was fine
Cons: The lady in the front desk with whom we dis the pick up had an awful attitude. She was rude and not good for customer service
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2.0
There is no Hertz at 50 Union Ave. in New Haven CT
Cons: Please don't tell people the wrong address for a rental car location. Pretty basic stuff.
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10.0
Pros: No line at counter. Car was ready and waiting a bit before reserved time.
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10.0
Pros: Easy pick up and service.
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10.0
Pros: The staff was helpful, especially Leticia. Very easy drop off. I satisfied 100%.
review from
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10.0
Pros: Easy process. Everything went smoothly.
Cons: The line took way too long. Maybe more employees or more efficient process for the line.
review from
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10.0
Pros: They go out of their way at each step to make the entire process smooth.
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9.6
Pros: The car was fine
Cons: The lady in the front desk with whom we dis the pick up had an awful attitude. She was rude and not good for customer service
review from
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4.4
Pros: N/A
Cons: We had to change the drop off location and were not able to do so. They charged us almost double to switch from one airport to o e about an hour away due to an incident at the other airport. Terrible customer service. Would not use Hertz again.
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6.0
Cons: Came back 2 gallons short of full and they charged me over $19!
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5.2
Cons: Took over an hour waiting in line to pickup the car
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5.6
Just enough to transport
Pros: Big enough and small enough to maneuver the city
Cons: Key was very basic, absolutely no automation. No rear view camera... thought it was mandated for safety... defrost did not work well.
review from
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2.0
Pros: Counter representative was polite and nice.
Cons: Hertz has a do not rent to list, but you don't find out you're on it until you go to rent. The incident they claim put me on the list happened over 9 years ago and I have rented from them since with no problems.
review from
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2.0
There is no Hertz at 50 Union Ave. in New Haven CT
Cons: Please don't tell people the wrong address for a rental car location. Pretty basic stuff.
review from
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Where can I find Hertz hire cars in Newark?
Newark Airport Building 23, Hertz car rentals
Address
Newark Airport Building 23Phone
+1 973 621 2000FAQs about hiring a car from Hertz in Newark
What is the most popular car hire from Hertz in Newark?
Standard (Jeep Patriot or similar) is the most frequently booked car hire type from Hertz in Newark.
How many car hire locations does Hertz have in Newark?
Hertz has 2 car hire locations in Newark. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
Yes
Does Hertz offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
Does Hertz have a car hire location at the airport: Newark Airport (EWR)?
No (according to our data)
Does Hertz offer shuttle or airport pick-up services from Newark Airport (EWR)?
Yes
Does Hertz have a car hire location at the airport: LaGuardia Airport (LGA)?
Yes
Does Hertz offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
Yes