Pros: They were nice on the phone and in the end I forgot my wallet and the called us just in time.
Cons: We call to ask about car seats, they said they take care of it. We arrived an hour earlier, se we talked about the car seats again and waited for our allotted time because there were no other cars, no problem there, the problem is that even when we showed an hour later the car was ready they dumped the car seats on us not on the car, and they knew is was 3 car seats, so that's all the luggage, all 3 kids and all 3 car seats, and if we're paying to use the car seats we do expect to see the car seats in the car not at the window, we have rented cars everywhere domestically and abroad amd that's the first time we have to pay, install and carry car seats.
Cons: The car I received was newer. Had only 3700 miles on it, but they were very hard earned miles. The radio was defective and would barely rise above a whisper only after playing with the volume very lightly. The staff during pickup need an attitude adjustment; very rude.
Cons: There were very few tourist on St. Thomas during the Corona outbreak. Thankfully they stayed open had sanitizer inside and outside the facility. My flight was cancelled and they made it quick and easy to extend my rental.
Cons: Office closed, car unavailable when we arrived. Reservations tried to double our rate to pick up same car next morning. Finally got the airport location to honor our reservations but we still paid too much. Only one decent person there, the girl at the airport desk. Thank you to her!
Cons: Had to wait almost an hour for pickup, even though I had a reservation made almost a year ahead
Pros: Very friendly staff and rather quick
Cons: When I booked the car online, I did not realize it was at a location one mile from the airport and not at the airport. Apparently they are two different locations. My error I think.
Pros: Staff was friendly. The car was very beat up
Pros: Drop-off was extremely easy, really convenient.
Woman at the counter was helpful and explained everything.
Cons: Hard to find something that could have been improved.
Cons: auto was totally a wreck
Pros: Car functioned very well. Retrieval process from lot was easy.
Cons: Agent at desk was not friendly or polite. Instructions for return of vehicle were unclear and I had to go back through customs again to return keys.
Pros: The service was fast and the pick up/drop off was easy. However, I was a bit shocked to see the car that was assigned to me was dirty and beat up with dents and scratches everywhere on the vehicle. I thought, I'm glad I declined the additional coverage the agent tried to get me to take on it!
Cons: The condition of the vehicle was terrible! It was dirty with dents and scratches everywhere on it! I don't know if I got a crappy car because I went through a 3rd party or not.
Pros: We never got a car and weren't told that there was a shortage on the island. It was prepaid and they hassled me about returning the money when I called the vendor.
Budget has 3 car hire locations in Saint Thomas Island. Take a look at our Budget hire location map to find the best car hires near you.