Book Thrifty car hires in Saint Thomas Island

Pros: NOTHING

Cons: THEY DID NOT HONOR THE RESERVATION!!!! WE WERE STUCK WITHOUT A CAR!!!

Not what we expected....

Pros: We had a working vehicle that got us where we needed to go. And, due to the multiple dents and scratches, it did fit in with the local population.

Cons: The ad was for a convertible. There were no convertibles on the island at all --so that was misleading. We suspect the car had been totaled out by insurance due to the hurricane and was still be rented. The stains on the ceiling and seats on the interior were very suspicious for mold. The loose hubcap gave us sound effects throughout the trip. The broken tail lights, big dent in the back and multiple dents made it easy for us to not have to worry about damage to the car. The clearance was too low for most driveways in St. Thomas. They charged us for a full tank of gas even though we returned it full. And lastly, there was no way to contact Thrifty from the airport other than borrowing a phone from a local who had cell service. (Verizon does not work in the Islands). And then we waited 30 min for them to pick us up from the office less than a mile away.

Long wait for the car

Cons: It took exceedingly long to get a shuttle and the phone numbers provided were not answered until after many calls. Explanation of what the optional insurance covered was extremely difficult to understand. They drive on the left so I opted to get coverage beyond my personal car insurance.

Bait and switch advertising

Cons: I reserved a convertible for 497 thru the kayak site. My reservation was immediately switched to a compact car for twice the price. Great deal of aggravation trying to get what I had reserved and was not successful I will never use kayak, priceline or thrifty again due to clear unethical advertising and policies.

Terrible service only compounded by horrible attitude.

Cons: Jim I arrived at the remote facility and was told it would take five minutes for the shuttle to the airport across the street. After 15 minutes, I went in and was told he is on the way. This statement was repeated for the next half hour, and as I checked and the workers were increasingly rude. I said I will miss my plane, and was curtly told I should have come sooner. After 45 minutes, the driver arrived; but we waited for a new arrival to pay and come into the car. I arrived at the gate an hour after I arrived at the drop off facility. The ticketing agent said it was 80 minutes before the flight and I missed the 90 minute cutoff for luggage, and I will have to rebook for tomorrow. The incompetence and cavalier attitude of your employees caused me to miss my plane, and incur the cost of a hotel, and change fees for the trip. They were impolite and seemed troubled that I asked for the fived minute ride more than once.