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2 locations in Christiansted Sea Plane Base Airport
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10.0 Wonderful
May 2021
Pros:
Staff was professional and courteousCons:
Car selection is a little random - “you get what you get”4.0 Mediocre
Apr 2021
Pros:
We had a nice, fairly new Jeep that was easy to get around in.Cons:
The service at Budget at the STX airport was S-L-O-W!2.0 Poor
Mar 2021
Pros:
Staff was extremely rude. Pickup was fine until we drove out of the parking lot and noticed the tire was flat. Went back to attendant who said "there was nothing he could do"... took a lot of arguing -including being yelled at by staff- to just get them to change our car to another one, which is what they should've done from the beginning. We will never rent with Budget again.Cons:
Better customer service. The car was also disgustingly dirty on the inside and smelled terrible. This was unacceptable in normal times and particularly during COVID times.6.0 Okay
Mar 2021
Pros:
Staff weee friendly, easy drop off/pick upCons:
Car could’ve been cleaner upon pickup, car made loud noise when driving in reverse + rear view cam would flicker in and out10.0 Wonderful
Feb 2021
Pros:
Rental was easy and the staff were great to work with.Cons:
Car had a few dings (small dents/scratches) upon picking it up, but they were noted and I didn't have any issues upon return. The car ran fine and was very clean.2.0 Poor
Feb 2021
Cons:
When we got to the counter they told us they canceled us because we wasn't there by 12 noon. I didn't think about the time difference.2 locations in Christiansted Sea Plane Base Airport
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10.0 Wonderful
Jan 2020
Pros:
What a great little car, Kia Rio that they rented me for 66 days. Easy to drive,(even while driving on left), The Back-up Camera was a great feature, easy to park and plenty of room in back seat & trunk.Cons:
Honestly, my whole experience with this rental was positive, just what one looks for in a rental car.+++++4.0 Mediocre
Feb 2019
Pros:
The staff at the counter was horrible. My reservation confirmed a 10am pick for 1 day. I was finally able to speak with Diane bout 11am or shortly after she mentioned that my reservation was canceled as a no show and I might not receive the type of vehicle I reserved bc they don’t have any cars.Cons:
I ended up getting a car after much scrutiny. My rental was checked out at 12:13 and bc I had to wait to show her my receipt that gas was purchased it increase the time of return to 2:13. Diane charged be an entire day.8.8 Very Good
Feb 2019
Cons:
drop off could be better. not well organized5.6 Fair
Apr 2018
Pros:
The people were awesome. Friendly & helpful.Cons:
The car rattled, and not just because of the pothole. Something was loose under the car. Rust, dings, both major and minor. Missing body parts (Passenger side mirror back piece missing) Little embarrassed to drive it.4.0 Mediocre
Apr 2018
Cons:
I paid for additional insurance on the car. When I got to the counter they already gave my car away and I had to wait for more than 20 minutes for them to come up with another car. I got in the car started to drive the check air pressure light came on. I got out of the car and checked tires, they seemed fine as far as air pressure. The next day before driving I inspected the tires they seemed full. A hour later I got a flat. Avis didn't want to come change tire, I guess it was't covered in the insurance. I took the car back to the airport they gave me a new tire. They wanted to know where the hub cap was? I had no idea it may have flown off car when I got a flat tire.8.0 Very Good
Feb 2018
Pros:
Had a flat and they quickly plugged it and got us on our wayCons:
Rental car return confusing at STX. Not well markedOne location in Christiansted Sea Plane Base Airport
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9.2 Wonderful
Mar 2018
Pros:
lt is the vehicle to drive on and off these roads of st. Croix. Easily was able to manuver the hillside drive.Cons:
Car interior got a bit hot when driven for long periods of time. I had to turn on the AC a few times.2.0 Poor
Sep 2016
Cons:
never rented the vehicle due to unreported high deposit fee4.4 Mediocre
Sep 2016
Cons:
We traveled to St. Croix to finalize the location for a medical school and they would not take a debit card (MC). Was not informed of this OR about deposits. Very bad situation. Seeking legal help false advertising.8.0 Very Good
Nov 2021
One location in Christiansted Sea Plane Base Airport
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2.0 Poor
Feb 2020
Cons:
Reserved a month before. Confirmed via phone twice in the week before. Upon arrival I was told ‘ we don’t have any cars’. Not sorry, not we might have one tomorrow, no attempt to help in any way. The manager was in the back room and refused to speak with me. The woman at the counter, Laura, refused to help in any way. Worst customer experience I have ever had. DO NOT RENT from these people.10.0 Wonderful
Nov 2019
Pros:
Great ServiceCons:
Keep up the good work8.0 Very Good
Mar 2022
2.0 Poor
Mar 2022
10.0 Wonderful
Jun 2021
2.0 Poor
Jun 2021
Pros:
Nothing.Cons:
Everything. There was no pickup from the airport. Had to pay $25 in transport fees to get to the rental location. Upon renting the vehicle it had not been cleaned. There where roaches in the vehicle. Tried contacting them for a replacement vehicle to no avail. Was definitely not worth the money. Will be renting from another reputable agency going forward.One location in Christiansted Sea Plane Base Airport
One location in Christiansted Sea Plane Base Airport
One location in Christiansted Sea Plane Base Airport
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2.8 Poor
Dec 2015
Pros:
Right at airportCons:
Upon dropping car off they charged me for gas even though I returned car with a full tank of gas!!! I called to clear this up they said they will not refund the charge. They claim that there was a gallon of short of it being full. I filled car up at nearest gas station and drove straight to drop it off!!! It was about a 5 minute drive!!!!One location in Christiansted Sea Plane Base Airport