Book Dollar hire cars in Saint Thomas Island

Reviews for Dollar in Saint Thomas Island

Recent reviews

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4.0

Scam ArtistsCons:Charged us for 6 days instead of 4. Charged us for gas when we filled the tank. They are scam artistsReviewed 25 Jun 2017

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6.0

Ok I guessPros:We got there to pick the car up and the price was double what was quoted on my itinerary. The car they gave us had bad brakes so after about 4 days we had to take it back and get a different car. I wasn't impressed.Cons:The misguided info (i.e.: price change as mentioned above)Reviewed 12 May 2017

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4.0

Pretty poorPros:The car workedCons:The car beeped the entire time as if a door was open however it wasn't. The car was also pretty dirty when we got it. It was also more expensive than reported.Reviewed 5 May 2017

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2.0

Do not use this rental placePros:Worst place in the world Worst car was given to me All beat up car Worst serviceReviewed 7 Apr 2017

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10.0

Pros:The attendant was helpful and patient! We had a million questions and she answered them all!! She also recommended two great local restaurants that were delicious! I truly appreciated the complementary airport shuttle after we dropped the rental off. I will definitely be renting from here again!!Reviewed 2 Mar 2017

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8.8

Pros:The staff was courteous all the time.Cons:The office is outside the airport.Reviewed 14 Feb 2017

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10.0

Pros:The customer service of the front Desk there was awesome.Reviewed 13 Feb 2017

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2.0

Pros:Customer agent was pleasant.Cons:Over $100+ was added to the online charge for "added fees" while at the counter. Also , $57 was deducted from my account for "insurance" that they said they knew nothing about but refused to refund.Reviewed 25 Jan 2017

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2.0

It was Horrible!!Pros:By far THEEEE WORST customer service rep in the entire world is that lady with the natural hair with blonde color Serena at Thrifty Car Rental in St. Thomas VI. She's extremely rude, snobbish and disrespectful. My rental that I got from them broke down late last night repetitively. I was lucky enough to get it down to Thrifty last night where I parked it at the side of the road. I didn't turn in the keys or anything because my plan was to get there early this morning to explain to them why I needed a new vehicle and I wasn't due to turn in the vehicle until Monday. When I got there the car was moved and all my personal belongings (except the liquor that I had in the trunk of course) was in the dumpster. She told me that they closed the contract and that they need to verify that something is indeed wrong with the car and then she'll "assess" weather or not they'll give me a replacement vehicle. "LIKE WHAT!?!? Then she went on to tell me how no other person that had that vehicle prior to me had any issues and then insinuated that it was my fault that thier car would cut out whenever I put it in drive. Long story short the mechanics took it for a test ride and indeed the vehicle cut out on them twice and they made her aware of it. She then acted like nothing that I mentioned above happened until I said it's really unprofessional the way you spoke to me and insinuated that I was the reason that the car broke down when your mechanics just informed you that I wasn't. Her response was "The past is the past" huh???????? I said Ms. You were extremely rude to me ..She then buts in and said "I wasn't Rude I was direct" I then showed her how she basically accused me of damaging the car and she said that she didn't when everyone in the building clearly told her that she did. I then asked for her superior...she gave a business card to the cordless phone that she had in her hand!! Then when I called her out on that and after about 2 hours of my day being wasted she then tells me company policy is that she doesn't have to rent me a vehicle and that I should go to Another rental company. At this point I'm in flames and trying extremely hard not to get disrespectful. I found out from the other employees who her bosses were and made a complaint and Got another car from budget effortlessly. But I KNOW that I'm not the only person that experienced this woman's rudeness. She was extremely rude and she represents what's wrong with customer service in this territory! Share this stat, tag her boss, you could even tag her in it to bring awareness to the horrible customer service at Thrifty Car Rental in St. Thomas VI! This was utterly ridiculous!!Reviewed 10 Jan 2017

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4.8

Cons:I would never rent from Dollar in St Thomas again. I was unaware that the rental was offset. We waited 1/2 hr for the shuttle van and finally called. They were waiting for our call. We didn't even know the rental was offset until we go to the airport.Reviewed 9 Jan 2017

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4.0

Cons:Dollar does not accept the insurance we were sold when we reserved the car and only offered us 2 costly and poor choices for insurance.Reviewed 7 Jan 2017

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2.0

Place closes at 6 pm and do not wait for delayed fPros:Absolutely nothingCons:They cancelled our reservation because we could not make it by 6 pm due to flight delay. Very unreliable. Next day when I call them they say my reservation is gone and they cannot do anything. Worst service ever, rude front desk and very unsatisfiedReviewed 31 Dec 2016

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• What is the most popular car hire from Dollar in Saint Thomas Island?

  Economy (Toyota Yaris or similar) is the most frequently booked car hire type from Dollar in Saint Thomas Island.

• How many car hire locations does Dollar have in Saint Thomas Island?

  Dollar has 1 hire location in Saint Thomas Island. Take a look at our Dollar hire location map to find the best car hire near you.

• Does Dollar have a car hire location at the airport: Cyril E King airport (STT)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Cyril E King airport (STT)?

  Yes