10.0 Excellent31 Jan 2020
What a great little car, Kia Rio that they rented me for 66 days. Easy to drive,(even while driving on left), The Back-up Camera was a great feature, easy to park and plenty of room in back seat & trunk.Honestly, my whole experience with this rental was positive, just what one looks for in a rental car.+++++
4.0 Okay24 Feb 2019
The staff at the counter was horrible. My reservation confirmed a 10am pick for 1 day. I was finally able to speak with Diane bout 11am or shortly after she mentioned that my reservation was canceled as a no show and I might not receive the type of vehicle I reserved bc they don’t have any cars.I ended up getting a car after much scrutiny. My rental was checked out at 12:13 and bc I had to wait to show her my receipt that gas was purchased it increase the time of return to 2:13. Diane charged be an entire day.
8.8 Excellent23 Feb 2019
drop off could be better. not well organized
5.6 Okay25 Apr 2018
Great people, substandard carThe people were awesome. Friendly & helpful.The car rattled, and not just because of the pothole. Something was loose under the car. Rust, dings, both major and minor. Missing body parts (Passenger side mirror back piece missing) Little embarrassed to drive it.
4.0 Okay3 Apr 2018
I paid for additional insurance on the car. When I got to the counter they already gave my car away and I had to wait for more than 20 minutes for them to come up with another car. I got in the car started to drive the check air pressure light came on. I got out of the car and checked tires, they seemed fine as far as air pressure. The next day before driving I inspected the tires they seemed full. A hour later I got a flat. Avis didn't want to come change tire, I guess it was't covered in the insurance. I took the car back to the airport they gave me a new tire. They wanted to know where the hub cap was? I had no idea it may have flown off car when I got a flat tire.
8.0 Excellent25 Feb 2018
Good serviceHad a flat and they quickly plugged it and got us on our wayRental car return confusing at STX. Not well marked
4.8 Okay14 Jan 2018
Good for the island.We liked that the car got us around the island. The AC was very good and it road well even though the island roads were still a mess from the hurricane.We had to wait 90 min just to get a car at the airport even though we had a reservation. The car also had a foul smell of feet or B.O.
10.0 Excellent5 Apr 2017
St Croix tripVery efficient -when you return car Avis drives you to airport check in with your luggage in carNo issues - great service!
8.0 Excellent5 Feb 2017
The quick ride to the airport. Reserving without having to pay up front.Having to check-in & check-out standing in the heat.
10.0 Excellent22 Jan 2017
Great car and serviceAvis did not have the small car we requested, so they kindly gave us a slightly larger car. The car was clean, worked great, and we had no problem or issue whatsoever. The Avis staff is very friendly and kind.If you refill the gas, you are supposed to present a receipt from the gas station, or else pay a penalty of $15, which, as it turns out, would have been more than the fuel cost. However, Avis kindly never charged us the penalty.