Pros: Arrived at 3pm. Received my car at 9pm. Absolutely ridiculous.
Cons: Severely disorganized. Worst rental experience I’ve ever had.
Cons: No pre inspection of the vehicle. Very unclear instructions on what do to with the car when finished and dropping off. No receipt.
Cons: Had to wait over 1 hour to receive my car
Pros: They overbooked the cars and didn’t have a vehicle for us until the next day. Terrible experience and will never boom with Avis again. Made my reservation 8 months in advance and the took more reservations to increase their bottom dollar
Cons: They should have vehicles available when people get to the airport.
Cons: Had to wait 80 minutes for car to be ready. Car had cracked tail light, several scrapes, and needed a brake job.
Pros: Rental desk was easily accessible after entering airport.
Cons: Staff was rude, car was in rough shape and had front tires that were bald. The drop off process was confusing. No attendant went over the car during pick up or drop off
Cons: The car was not available when I arrived. I never rented it
Pros: staff was courteous but for some reason me and my wife had to hop on a $10 each taxi to get a ride from the airport to another Avis location to pick up the car. So extra $20. They did not provide a courtesy shuttle.
Cons: What could be better? Well for one - a courtesy shuttle or have the car available at the Avis location at the airport. 2 - not give me a car that had a scratch or a dent on EVERY panel. and 3 - not give me a car with a BULLET HOLE on the top of the roof. Yep. We had the most gangsta car rental on the island.
Pros: Nothing since they didn’t honor my reservation despite confirming it 4 days prior to traveling traveling. Further, no one even offered any help finding another car.
Cons: Starting with don’t overbook, Avis should at least pay a penalty to confirmed renters if they cannot fulfill their obligations
Pros: The car was available
Cons: The waiting time could be less But overall everything when great.
Cons: When we arrived they told us they didn’t have any full size vehicles (which is what we reserved) so they would have to give us a mid-size. They also said it was going to take 40 minutes before our car was ready. We ended up waiting almost 3 hours! We will not be renting again from them in the future
Rental car disaster in paradise...
Pros: I did like that the car was clean, it was the car I reserved.
Cons: Avis did not have my car! I land on an island and now I am stranded at the airport with no car, Avis tells me its Kayak's fault, and Kayak's office was closed. NO one was willing to help me on either side. I had to take a cab to the airport and come back the next day to the same location to get a car that was already there. It was bad, I had to spend my first 2 days of vacation dealing with this rental car reservation. No thanks AVIS or Kayak.
Avis has 3 car hire locations in Saint Thomas Island. Take a look at our Avis hire location map to find the best car hires near you.