Pros: People are friendly. Shuttle ran frequently enough. They had the minivan I rented "in stock." Pricing seemed astronomically high but honestly I couldn't find anything cheaper for that week so I guess that makes them a good value?
Cons: The van they gave me was absolutely beat to hell, dents and scratches everywhere. Looked like all their cars were pretty beat up. In their defense, most of the cars on the island look like that. Not a big deal as long as the car runs I guess, which mine did. Just make sure you take pictures before you drive off. None of the employees was in any hurry to get anything done, although this "island time" mentality is true throughout St Thomas, so just be patient and it'll be fine. Lastly, when they picked us up from the airport they packed a TON of people from different parties in the same van and drove it with the windows up and the A/C on recirculate. Not the best COVID practice.
Pros: The staff were slow but friendly and helpful
Cons: The car was terrible. The adjuster to adjust side view mirrors was broken. The driver side window did not consistently roll up, and best of all they sent us on our way with a rental car whose hood would not completely closed. Thankfully I was able to close it later, but they actually sent me out with a hood that they didn't think could completely latch shut.
Pros: Agent attempted to coordinate efforts with a different reservation we had with another company regarding the delayed pick up of an additional vehicle. Due to the extended length of time we had to wait she waived the fee to add a second driver to the reservation so we could make arrangements to get the additional vehicle.
Cons: We arrived to pick up reserved vehicle around 2:45p and did not received the vehicle until approximately 4:50. Staff did not provide updates on the status of availability of vehicle and had few to no alternatives to offer due to unavailability of vehicles. Since we were renting a minivan she could not offer an upgrade for this rental, made no offer for a discount on current or future rental. Very disappointed that the inconvenience to our group did not even receive an apology for the circumstances or any type of service consolation.
Pros: Staff was nice and airport experience was easy enough.
Cons: Air conditioning barely worked. Rear driver side window came down halfway and got stuck. Suspension was shot. Old car with 90k miles and dents all over.
Pros: Friendly staff and quick process.
Cons: Everyone stop believing this covid stupidity
Cons: Price was inflated
Cons: The cars were very old. We exchanged after a few days and they gave us a replacement that was even worse! The key fobs don’t work. The windshield you could barely see out of because they were so damaged and scratched. The second car we had made a rattling noise and the tire pressure monitor was constantly going off even though it looked like the tires were fine. The cars were completely beat up. I understand they are island cars and it’s hard to keep cars perfect, but these cars are 5 to 6 years old that they are renting! I will definitely not rent a car from this place. It’s worth paying a tad bit more for a safer and more reliable car.
Pros: The staff were very nice and very friendly and helpful
Cons: The car was way overpriced. The drop-off time was NOT what I had selected. there was zero mention of the fact that they closed at 6:00 P.M., which was earlier than my intended return time. The car was an old whatever and the picture on the Kayak website was that of a brand new Camry. Deceptive AF.
Pros: Pick up and drop off at airport
Cons: Rates could’ve been a bit competitive
Pros: The staff was very kind.
Cons: The car was beat and banged up. It had an odor to it. It was on an 1/8th of a tank when we got there to leave.
Cons: This car was trashed, this car was dangerous. The company would not acknowledge defects after I called, they told me to take the car to a shop for repairs. The customer service was horrible.
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