Reviews for Budget in London
- All reviews 100%
7 Aug 2017
Excellent rate and no issues with car
Pros: Cost of the car was very good. Return was a breeze. Good sized car for the narrow roads we used. Traveled from London to Scotland to Belfast down west coast of Ireland to Dublin. Over to UK a couple stops and back to London. Great trip with car.
Cons: I requested a Continental pass when renting. The agent and I both forgot and left without it. I called Budget and was told to go to Budger N. Ireland and get ont to continue on into The Irish Rep. The N. Ireland Budget systems do not talk with the LHR Budget systems. They talked on the phone but concluded that I could not get this in Belfast. I continued without it with no one asking for it. Upon returning nothing was said so I saved that cost.
1 Aug 2017
Pros: Very impressed with the process to collect (a little less slick dropping off). Everyone I spoke to was very polite, couldn't fault the staff, vehicle or the overall experience.
Cons: Drop off process was not as easy as pickup, wasn't clear where to return the car and I was given conflicting information about who would see me and where I needed to park.
1 Aug 2017
Great value for money
Pros: Rate was very reasonable. London Euston office location is outside the Congestion Zone. Customer service person was very patient and pleasant despite many issues and complaints from waiting customers.
Cons: The available car was very basic. Pick up was a 30-minute wait.
31 Jul 2017
Cons: Had to wait an hour for our car to be ready, and re-enter the queue twice to get explanation of what was happening. I think we would have just been forgotten without pestering.