Book Budget car hires in London

Cons: It was a bit hard to find the rental car office as it is in a car park at the end of St. Pancras train station in London. I think that clearer directions on how tio get to the rental office would be helpful.

Cons: the car was not available the reservation happened in USA and the told i shoould have USA DL to complete the reservation or i have to use a british broker

Cons: There was a large piece in the car that would hide luggage, with 6 people and luggage, it was always in the way and they would not let us leave it behind.

Cons: I did not get an itemized bill when I left. I reserved it for $691.50 and my credit card shows $929.99 I paid approx an extra $100 for a second driver. So, the bill is about $120 to high. Please check into this, if I do not hear anything in a week, I will dispute it will my credit card bank.

Cons: Not can I think off, but if there's any, there would be the officer who's in charge for pick up to explain in full clarity about extra charges, especially related to the insurance.

Cons: They charged me for an extra day, which amounted to more than my previous 5 days, even though I returned the car a couple of hours early on my scheduled day. I got a text when I got back to the US asking me when I was planning on returning the car. I had already returned it the day before. I am in the process of disputing this, they asked me to submit proof of my boarding pass showing when I flew out, which I have. I'm waiting to hear back.

Cons: We were trapped in traffic from an accident on an English narrow road, which took about 2 hours to clear. We tried calling 8 times to find out what to do about returning the car late, and were hung up on each and every time!!! Yes, went through all the options on Int'l calls to be hung up on, can you imagine 8x that stress! Then switch to go through reservations, they tell you it is up to Heathrow, yet they don't answer phones there until after 8 pm and it was 11 am!!! This total failure in customer service when people are traveling would make me question using Budget again.

Cons: We got a GPS but the SD card had been stolen from the car so I went back in to get a new SD card and they didn't have any. The only way I could then get a gps was to upgrade to another vehicle, and the closest upgrade was 40% more of a daily rate than I was currently quoted to pay. So we opted out of the gps, in a foreign country... fun. Also the clerk did not give us good directions out of the area, and told us there would be a gas station on the way back in to return it and THERE WAS NOT so I had to end up paying their gas fee for not returning it full as I received it.

Cons: At first no car available , dealer said KAYAK cancelled my booking however Budget then found it but over charged credit card by 100's of US dollors

Cons: The customer representative at Heathrow was out to make money and not help me the customer. I ended up paying more that twice for the vehicle I had booked. All she kept saying was that I booked the car in the USA and that was the problem. I will never book another Car with Budget.

Cons: Pick up at the airport was awful in at least 4 ways. We chose Budget because they advertised pick up at the terminal and we wanted a quick, smooth get away. Instead it was a (1) shuttle ride to a (2) very long line in a (3) terribly hot waiting area and a (4) wait for a car to be returned and cleaned so we could start our holiday.

Cons: Terrible service on pick up- almost 2 hour wait to get the car!!!!

Cons: We booked the car incl. CDP via KAYAK. The CDP was not accepted so They wanted us to book another one for 36 GBP a day. After some discussions we had to book the minimum insurance which wa much less.

Cons: waited 30 minutes for customer service to answer the phone and gave up. Fuel option is cryptic at best. There was an additional 12GBP charge that was not included on my Kayak rental, that only showed up when I picked up the car. Terminal was closed when I dropped off the car and security let me in to drop the keys.