Guest reviews
Overall rating
7.5
Good
Based on 101 reviews
Cleanliness
8.2
Comfort
8.0
Pick-up/Drop-off
7.1
Value for money
7.1
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
28
16
13
5
8
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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9.2
Pros: The staff were great, the car was great.
Cons: We arrived in terminal 2 and there are only shuttles from terminal 3. With a toddler and all the bags and car seats that entails it was a long walk .
review from
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6.4
Pros: Location was good for pickup and dropoff
Cons: The car had built in GPS with touch screen but the budget car rental rep gladly sold me GPS charging for it. They gave me a toddler seat for my 9 month baby and had nothing else.
review from
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9.6
Pros: It was easy to get to and deliver the car on return
Cons: I have no response about getting my deposit back and, the fare that I received did not include any insurance so it was more expensive that I expected
review from
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2.0
Pros: Budget changed the reservation from a Premium vehicle to a compact car , with an increase in price without notifying me. When I logged onto the Budget website the reservation had been changed. I was told the rate was no longer available!!! I will not use Budget again!!!!!!!
Cons: Why was my original reservation changed? They did not want to honor the original ruling entail rate!
review from
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9.2
Cons: A little less expensive. Overall excellent.
review from
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2.0
Pros: Nothing
Cons: They advertised a car they don't even have on their fleet. So we wasted an hour before finding this out and had to go somewhere else
review from
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8.4
Cons: Lower one way drop fee between 2 London airports- it really jacked the price up! All the staff at Avis/ Budget were really professional and friendly especially Gary at the counter in LGW and Anwar the shuttle driver at LHR. Thanks!
review from
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8.8
Cons: Information regarding insurance.
review from
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6.0
Cons: Was falsely over charged because they did not have that car
review from
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2.0
Pros: Staff at the kiosk were helpful however I'm still waiting for my deposit to be returned after 3 months! The Customer services are terrible and one of the worst I've ever seen, slow responses and now they aren't responding at all...
Cons: Staff at the kiosk were helpful however I'm still waiting for my deposit to be returned after 3 months! The Customer services are terrible and one of the worst I've ever seen, slow responses and now they aren't responding at all...
review from
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6.8
Cons: 1. heck of a long line to get the car; why does it take such a long time to rent a car when it's pre-ordered and it's just some basic paperwork. 2. I'm still waiting for a bill; haven't even received one by email. Their system was down when I returned the car and yet I've been charged more than was quoted with no explanation at the time of return.
review from
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9.2
Easy as can be
Pros: Very simple and quick to pick up and drop off.
Cons: With Avis and Budget being partners, they should do a lot more to recognize the loyalty programs of each other and provide the benefits associated with the status.
review from
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Where can I find Budget hire cars in London?
Top tips for renting a car from Budget in London
- 25% of our users found a car hire from Budget in London for $35 or less
- Mini car hires from Budget in London are around 70% cheaper than other car types, on average