Guest reviews
Overall rating
7.0
Good
Based on 179 reviews
Cleanliness
7.7
Comfort
7.5
Pick-up/Drop-off
6.5
Value for money
6.5
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
36
10
26
7
21
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
10.0
Pros: It was a bit slow but not a problem.
Cons: I don't remember what car I got but, it wasn't what we asked for. It was another "similar" car that they always give a renter.
review from
-
7.6
Pros: New car. Lots of features.
Cons: No one around to explain features of the car. Had to return the car two weeks early due to covid 19. Did not get a partial refund for those two weeks. Was contacted by P.R. person when I gave them a poor review who seemed like he might give me a partial refund but I believe they are now in bankruptcy proceedings so doubt I will see it.
review from
-
4.4
Cons: I was charged much more than what I was told in line total. They charge me extra which I never asked for or agreed on. But because it was very late and dark and people are waiting on the quie so, I signed the paper without knowing they have all this extra charges .
review from
-
5.2
Pros: The staff did his job. He said he gave me an upgrade, but who needs an upgrade when I was already paying £27 more than the price I was quoted.
Cons: They forced me to ta their Damage Weaver protection which was more expensive than they rental for the car. The DW is suppose to be optional and not mandatory. I guess they did that because they knew I was coming from the US and I probably had no other choice. I felt cheated and I made up my mind not to use hertz again.
review from
-
2.0
Pros: Nothing
Cons: They have Charged me incorrectly for damages. Tried calling customer care and they don’t have clue about what happened.
review from
-
6.8
Pros: The drop off staff was super nice and friendly. The shuttles worked well. The car was fine.
Cons: We were grifted by the pick-up representative. Upon arriving from an 11 hour international flight, the guy insisted a vehicle upgrade for an extra £80 (because “rain and safety”) as well as a fuel package (no need to fill up before drop off) for £51.32. Being a tired foreigner who didn’t think to take the time to review the distance, mileage of the original car, or convert the currency, I just said ok. This is on me; I should have made the guy wait while I did the math. But he was rushing me and my partner and I were tired with an addition 2 hour drive ahead of us. I feel angry with myself for letting him do this to me, as it literally more than doubled the cost of the vehicle. The distance we drove didn’t even need one fuel stop, and surely it wouldn’t have cost us £51 to fill up the car. Also, the smaller car would have been fine; the weather wasn’t an issue, and neither were our bags. The guy conned us, ostensibly so he could make a commission, or because hertz encourages that behavior. Pretty unhappy with that.
review from
-
10.0
Pros: great price, got a free upgrade on the vehicle too
review from
-
9.2
Cons: Opening hours of return location could have been longer or have a after hours return area
review from
-
7.2
Cons: Car not available at time of pickup. Had to wait over 30 minutes in rain for car.
review from
-
2.0
Pros: Transparency in pricing for the rental, additional driver and insurance
Cons: Friendly staff - I found the staff to be rude and crafty!
review from
-
6.0
Pros: The car was very nice but there was a tiny, barely perceptible dent on the underside of the car which I didn't notice when collecting the car and wasn't noted on the contract. When I returned the car Greg insisted on recording it, despite the inconsequential nature of the dent (he actually had real trouble taking a photo to record the damage). In hindsight I was foolish for thinking that without the CDW they would act in a fair manner and and goodwill I had for Hertz is now gone.
review from
-
10.0
Cons: No complaints whatsoever! this was the smoothest car rental we have ever experienced. No problems with the car, and the staff was so very friendly and helpful. Even when they didnt have to; the epitome of world class customer service.
review from
Other suppliers in London scored
- 4.6/10 Ace car rentals in London
- 7.8/10 Avis car rentals in London
- 7.5/10 Budget car rentals in London
- 8.9/10 Enterprise car rentals in London
- 6.2/10 Thrifty car rentals in London
- 7.8/10 Sixt car rentals in London
- 7.1/10 Europcar car rentals in London
- 5.0/10 Easirent car rentals in London
- 5.6/10 GREEN MOTION car rentals in London
Where can I find Hertz hire cars in London?
Top tips for renting a car from Hertz in London
- 25% of our users found a car hire from Hertz in London for $42 or less
- Mini car hires from Hertz in London are around 70% cheaper than other car types, on average