Guest reviews
Overall rating
7.1
Good
Based on 2,732 reviews
Cleanliness
7.7
Comfort
7.2
Pick-up/Drop-off
4.2
Value for money
6.3
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
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car was clean
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great car
car was great
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great experience
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5.2
Pros: The car was brand new and very nice, but I had to wait an hour in line. Also they were not at the rental car village with the rest of the airport car rental places, you had to go to the bus terminal for a shuttle as it is off-site from the airport.
Cons: I was charged 170 pounds ($220 USD) for just scratching on the hubcaps on one side. No cracks, still perfectly fine and could just be polished up. So they way overcharged for something small. You could entirely replace them for that amount, but they even said it was only for 'refurbishing'. Also wai
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6.0
Cons: Other rental service. Took 45 minutes to get airport pick up and an hour to check out the car. No more thrifty for us.
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10.0
Pros: Great car & value for money. Super slick pick up and drop off. Deposit was back in my account within a couple of hours.
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5.2
Cons: Pickup/drop off process too slow.
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5.6
0ne and a quarter hours waiting at terminal 5
Pros: Car good, service good
Cons: Back to waiting 1 1/4 hour outside in the cold waiting for pickup
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2.8
These are bait and switch bandits, avoid like the
Cons: I booked a car online for 13 pounds a day for 10 days. On arrival I was told I would have to pay an additional 13.25 per day basic insurance. As it was nearly midnight I told them I would take the car for 1 day. When I returned the car I heard them doing the same con on another customer. I rented a better car for less at Europecar just down the road.
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2.0
Pros: Nothing
Cons: I will never use Thrifty again, absolutely the worst customer service I have ever experienced.
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6.0
Good car Bad Service
Pros: Car was great
Cons: Shuttle at Heathrow took almost an hour to show up Service was very slow
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9.6
Pros: Great car. Quick in and out. Great price
Cons: Requiring you to sign there is no car damage before you have seen the car. I refused, and the staff person did accommodate me.
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8.8
Pickup in London is a bit odd
Pros: The car was great. Hyundai i30. Drop off in Edinburgh was a breeze.
Cons: As an offsite location, it was a bit awkward. The agent kept trying to upgrade me, but wasn't pushy so I guess that wasn't really a problem. It just wasn't as smooth as I expect. Stick to your guns and get the car you booked with no upgrades or price changes.
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10.0
Very smooth
Pros: Shuttle was right there and short ride to office. .quick check out and we were off with an upgrade to a great bmw for a very reasonable price. .dropping off was just as smooth.
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10.0
Pros: Great car & value for money. Super slick pick up and drop off. Deposit was back in my account within a couple of hours.
review from
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9.6
Pros: Great car. Quick in and out. Great price
Cons: Requiring you to sign there is no car damage before you have seen the car. I refused, and the staff person did accommodate me.
review from
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8.8
Pickup in London is a bit odd
Pros: The car was great. Hyundai i30. Drop off in Edinburgh was a breeze.
Cons: As an offsite location, it was a bit awkward. The agent kept trying to upgrade me, but wasn't pushy so I guess that wasn't really a problem. It just wasn't as smooth as I expect. Stick to your guns and get the car you booked with no upgrades or price changes.
review from
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10.0
Very smooth
Pros: Shuttle was right there and short ride to office. .quick check out and we were off with an upgrade to a great bmw for a very reasonable price. .dropping off was just as smooth.
review from
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5.2
Pros: The car was brand new and very nice, but I had to wait an hour in line. Also they were not at the rental car village with the rest of the airport car rental places, you had to go to the bus terminal for a shuttle as it is off-site from the airport.
Cons: I was charged 170 pounds ($220 USD) for just scratching on the hubcaps on one side. No cracks, still perfectly fine and could just be polished up. So they way overcharged for something small. You could entirely replace them for that amount, but they even said it was only for 'refurbishing'. Also wai
review from
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6.0
Cons: Other rental service. Took 45 minutes to get airport pick up and an hour to check out the car. No more thrifty for us.
review from
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5.2
Cons: Pickup/drop off process too slow.
review from
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5.6
0ne and a quarter hours waiting at terminal 5
Pros: Car good, service good
Cons: Back to waiting 1 1/4 hour outside in the cold waiting for pickup
review from
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2.8
These are bait and switch bandits, avoid like the
Cons: I booked a car online for 13 pounds a day for 10 days. On arrival I was told I would have to pay an additional 13.25 per day basic insurance. As it was nearly midnight I told them I would take the car for 1 day. When I returned the car I heard them doing the same con on another customer. I rented a better car for less at Europecar just down the road.
review from
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2.0
Pros: Nothing
Cons: I will never use Thrifty again, absolutely the worst customer service I have ever experienced.
review from
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6.0
Good car Bad Service
Pros: Car was great
Cons: Shuttle at Heathrow took almost an hour to show up Service was very slow
review from
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Where can I find Thrifty hire cars in London?
178a Tower Bridge Rd, Thrifty car rentals
Address
178a Tower Bridge RdPhone
+44 207 403 3458Top tips for hiring a car from Thrifty in London
- Economy car hires from Thrifty in London are around 70% cheaper than other car types, on average
FAQs about hiring a car from Thrifty in London
What is the most popular car hire from Thrifty in London?
Compact (Ford Focus or similar) is the most frequently booked car hire type from Thrifty in London.
How many car hire locations does Thrifty have in London?
Thrifty has 4 car hire locations in London. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Gatwick Airport (LGW)?
No (according to our data)
Does Thrifty offer shuttle or airport pick-up services from Gatwick Airport (LGW)?
Yes
Does Thrifty have a car hire location at the airport: Heathrow Airport (LHR)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Heathrow Airport (LHR)?
Yes
Does Thrifty have a car hire location at the airport: Luton Airport (LTN)?
No (according to our data)
Does Thrifty offer shuttle or airport pick-up services from Luton Airport (LTN)?
No (according to our data)
