Book Thrifty car hires in London

Pros: The car was brand new and very nice, but I had to wait an hour in line. Also they were not at the rental car village with the rest of the airport car rental places, you had to go to the bus terminal for a shuttle as it is off-site from the airport.

Cons: I was charged 170 pounds ($220 USD) for just scratching on the hubcaps on one side. No cracks, still perfectly fine and could just be polished up. So they way overcharged for something small. You could entirely replace them for that amount, but they even said it was only for 'refurbishing'. Also wai

Cons: Other rental service. Took 45 minutes to get airport pick up and an hour to check out the car. No more thrifty for us.

Cons: Pickup/drop off process too slow.

0ne and a quarter hours waiting at terminal 5

Pros: Car good, service good

Cons: Back to waiting 1 1/4 hour outside in the cold waiting for pickup

These are bait and switch bandits, avoid like the

Cons: I booked a car online for 13 pounds a day for 10 days. On arrival I was told I would have to pay an additional 13.25 per day basic insurance. As it was nearly midnight I told them I would take the car for 1 day. When I returned the car I heard them doing the same con on another customer. I rented a better car for less at Europecar just down the road.

Pros: Nothing

Cons: I will never use Thrifty again, absolutely the worst customer service I have ever experienced.