Guest reviews
Overall rating
7.6
Good
Based on 391 reviews
Cleanliness
7.9
Comfort
7.6
Pick-up/Drop-off
6.5
Value for money
6.8
Pros
"The car was nice ."
(in 278 reviews)
"Car was great: very clean."
(in 265 reviews)
"Car was clean and new."
(in 270 reviews)
Cons
"Poor service, so many hidden fees."
(in 42 reviews)
"The car was not reserved"
(in 174 reviews)
"Bad experience, will never use again."
(in 26 reviews)
Recent reviews
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great car
car was great
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7.6
Pros: Staff friendly; car was new and clean.
Cons: Check in process very slow, more staff needed.
review from
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5.2
Cons: Europcar in London told me that Rentalcars.com is an American website that only covers insurance for American and Canadian residents. Although the full cost of rental was £80, they forced me to pay an extra £168 for extra insurance before they let me take the car.
review from
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10.0
Pros: The staff (Rodney) was very helpful and efficient.
review from
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2.0
Cons: Booked a car for £50, including taxes/fees, but after arriving (and waiting for almost an hour while the one attendant dealt with another customer’s reservation) we were told it was actually £190 due to additional insurance and various other fees. Cancelled on the spot and left!
review from
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6.4
Pros: The lady who served me when I picked up my car was incredibly helpful, understanding and patient. She made the whole experience amazing
review from
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5.6
Pros: Nice car but you can get that at any rental shop.
Cons: Took about an hour to check in and there were only two people in line in front of me and I was there during weekday business hours. Despite listing that they offer baby carseats, no one from that department was there so they couldn’t offer us one. Manager ignored us as he was too busy.
review from
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7.6
Extras
Pros: Car was clean and available at the appointed time
Cons: Extras such as booster seat and second driver are expensive, as is insurance. Basic rate quickly escalated.
review from
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2.0
Bad service
Pros: Convenient location
Cons: We were made to buy extra insurance even though we had bought insurance at the point of initial sale. Very unprofessional
review from
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2.0
Scam shop
Pros: Nothing
Cons: Beyond taking more than an hour to actually be waited on, the customer service rep constantly tried to up sell to larger car, more insurance, gps, etc.. I finally told them I just wanted car I reserved and was told I had to buy their insurance. I left and went to Budget rent a car and was serviced and in a car within an hour. Won’t consider Eurocar ever in future needs.
review from
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4.8
Cons: Europcar refused to honor insurance purchased through a third party. Total rental costs ended up double the original quote.
review from
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5.2
Hidden cost
Pros: Not price quoted.
review from
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6.4
Europcar's meet and greet service is a good idea that rarely delivers
Pros: The cars are good and generally in excellent condition.
Cons: Their delivery service is always good but their meet and greet service is not good. For the 2nd time and at a different location they failed to arrive at the time I'd booked- this time meaning spent 30 minutes in a cold wet train station having to make a lengthy call kept on hold. No immediate apology and then let me find out from the branch what's happening and call me back. Instead left on hold and then came back with a rather weak excuse of traffic until finally car arrived. The car arrived about the length of time the return journey took after the call so I suspect that it was the call that reminded them they had a meet and greet rather than issues with traffic. When it did arrive, no apology, no assistance on a very wet day and then kept the car on full heating despite us asking him to reduce it as he was trying to dry himself off.
review from
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7.6
Pros: Staff friendly; car was new and clean.
Cons: Check in process very slow, more staff needed.
review from
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7.6
Extras
Pros: Car was clean and available at the appointed time
Cons: Extras such as booster seat and second driver are expensive, as is insurance. Basic rate quickly escalated.
review from
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5.2
Cons: Europcar in London told me that Rentalcars.com is an American website that only covers insurance for American and Canadian residents. Although the full cost of rental was £80, they forced me to pay an extra £168 for extra insurance before they let me take the car.
review from
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2.0
Cons: Booked a car for £50, including taxes/fees, but after arriving (and waiting for almost an hour while the one attendant dealt with another customer’s reservation) we were told it was actually £190 due to additional insurance and various other fees. Cancelled on the spot and left!
review from
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6.4
Pros: The lady who served me when I picked up my car was incredibly helpful, understanding and patient. She made the whole experience amazing
review from
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5.6
Pros: Nice car but you can get that at any rental shop.
Cons: Took about an hour to check in and there were only two people in line in front of me and I was there during weekday business hours. Despite listing that they offer baby carseats, no one from that department was there so they couldn’t offer us one. Manager ignored us as he was too busy.
review from
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2.0
Bad service
Pros: Convenient location
Cons: We were made to buy extra insurance even though we had bought insurance at the point of initial sale. Very unprofessional
review from
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2.0
Scam shop
Pros: Nothing
Cons: Beyond taking more than an hour to actually be waited on, the customer service rep constantly tried to up sell to larger car, more insurance, gps, etc.. I finally told them I just wanted car I reserved and was told I had to buy their insurance. I left and went to Budget rent a car and was serviced and in a car within an hour. Won’t consider Eurocar ever in future needs.
review from
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4.8
Cons: Europcar refused to honor insurance purchased through a third party. Total rental costs ended up double the original quote.
review from
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5.2
Hidden cost
Pros: Not price quoted.
review from
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6.4
Europcar's meet and greet service is a good idea that rarely delivers
Pros: The cars are good and generally in excellent condition.
Cons: Their delivery service is always good but their meet and greet service is not good. For the 2nd time and at a different location they failed to arrive at the time I'd booked- this time meaning spent 30 minutes in a cold wet train station having to make a lengthy call kept on hold. No immediate apology and then let me find out from the branch what's happening and call me back. Instead left on hold and then came back with a rather weak excuse of traffic until finally car arrived. The car arrived about the length of time the return journey took after the call so I suspect that it was the call that reminded them they had a meet and greet rather than issues with traffic. When it did arrive, no apology, no assistance on a very wet day and then kept the car on full heating despite us asking him to reduce it as he was trying to dry himself off.
review from
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Where can I find Europcar hire cars in London?
168 Lee High Road, Europcar car rentals
Address
168 Lee High RoadPhone
+44 371 384 5950Top tips for hiring a car from Europcar in London
- 25% of our users found a car hire from Europcar in London for $34 or less
- Economy car hires from Europcar in London are around 69% cheaper than other car types, on average
FAQs about hiring a car from Europcar in London
How much does it cost to hire a car from Europcar in London?
On average a car hire from Europcar in London costs $46 per day.
What is the most popular car hire from Europcar in London?
Compact (Ford Focus or similar) is the most frequently booked car hire type from Europcar in London.
How many car hire locations does Europcar have in London?
Europcar has 22 car hire locations in London. Take a look at our Europcar hire location map to find the best car hires near you.
Does Europcar have a car hire location at the airport: Gatwick Airport (LGW)?
Yes
Does Europcar offer shuttle or airport pick-up services from Gatwick Airport (LGW)?
Yes
Does Europcar have a car hire location at the airport: Heathrow Airport (LHR)?
Yes
Does Europcar offer shuttle or airport pick-up services from Heathrow Airport (LHR)?
Yes
Does Europcar have a car hire location at the airport: Luton Airport (LTN)?
No (according to our data)
Does Europcar offer shuttle or airport pick-up services from Luton Airport (LTN)?
Yes
