Cons: "It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic."
Pros: "The very good check in service at Changi Airport , for Business Class"
Cons: "The food ! Great on way over , poor on return leg from Singapore"
Pros: "Service, food entertainment and catching up the lost time"
Cons: "Appreciated ability to switch to a bulkhead seat for more legroom. Bathrooms were clean at all times despite long flight. Deplaning was easy and fast enough. Overall a good experience."
Pros: "Nice crew. Comfy seats. Fresh fruit was great!"
Cons: "Arrival at Terminal 3 at Perth Airport was a real disappointment. It took more than an hour to get through passport control and customs. Woefully understaffed and exhausting after flying from Heathrow and arriving at 11.45pm. Makes me think twice about flying qantas into Perth"
Pros: "Crew was great."
Cons: "Leg room was just ok."
Pros: "The Sydney lounge is amazing and the entertainment options are excellent."
Cons: "Inflexible on making food available at times other than when the crew wanted to feed people, making no extra effort, or even acknowledging emerald status."
Pros: "We landed safely."
Cons: "Crew spoke little English it seemed. Maybe they did not understand my American accent. They never acknowledged my requests and repeatedly would overlook me for drinks or food. When I would give them my order, they would diaappear, then reappear with the order wrong. On. Every. Single. Occasion.... They were rude and dismissive. Food was barely adequate of what I served."
Pros: "Entertainment and check in staff."
Cons: "Wasn’t able to check in on line. Was asked to pay for seat request on return flight. Passenger put seats as far as can go bashing into my knees (and I am average height. Not very tall), both 15-16 hour flights. It was awful and crew only insist chair is raised slightly for meals. none of my flights since joining frequent flyer were honoured scoring “0” points for flights from/back to US. Back to Delta I guess"
Pros: "Excellent service and helpful staff."
Cons: "Some seats including mine did not recline, looked like the engineering service have missed checking mechanisms."
Pros: "Seat was more comfortable than I had expected."
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "I like the A380 plane, the respect that the crew provide, the quality of the food, and the variety of entertainment"
Cons: "I would loike more music concerts on the entertainment system"
Pros: "The person who took my wifes wheel char all te way to the gate"
Cons: "The agent cabin crew member who forgot to help us with our seaating"
Pros: "Crew were pleasant"
Cons: "Bathroom for business class was out of order about 2hrs before landing, were told to use the bathroom in the back of plane!"
Pros: "Great flight. Staff very friendly. Good food too!"
Pros: "Mobile checkin, e-boarding pass, straight to the gate!"
Pros: "Cabin crew is friendly. No reschedules or gate changes. Pretty straight forward to catch a plane."
Cons: "First off the planes I flew on were noticeably old."
Pros: "The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances."
Cons: "Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work."
Pros: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."
Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Pros: "I didn't eat dinner as I was too tired, but the breakfast was good and dinner looked pretty good. For airline food, that is. The staff were very polite and friendly."
Cons: "I previously flew Tokyo to Sydney premium economy on Japan Air and that created expectations. This was significantly worse. The seats were not as comfortable or as spacious. On JL, you have a bit of a barrier between you and the person in the next seat. On Qantas, you very much do not. While this is probably more just bad luck than anything else, the boarding experience was nightmarish with swarms of people blocking every passage."
Pros: "Clean plane and polite crew"
Cons: "Left late and food was just average"
Pros: "Great business class hard product"
Pros: "Everything. No complains"
Cons: "Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect"
Pros: "I like the services"
Cons: "I landed in Sydney but had a Qantas connecting flight to Melbourne. The baggage was checked in at Dallas thru to Melbourne. You need to drop off the baggage back to Qantas after clearing Customs in Sydney. Unfortunately Qantas makes you walk quite a long distance to to baggage drop off point. The experience made me think of experiences I have had in developing countries. I expected more thoughtful logistical arrangements from Qantas in Australia."
Pros: "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
Cons: "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
Cons: "The wait time for checked baggage in Melbourne was unacceptable ... 45minutes. This is disgraceful in comparison with other countries. It adds a significant delay to overall journey time."
Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Pros: "I was really looking forward to flying international on Qantas to NZ, only to find out the flight was actually on American Airlines instead. The plane was dirty, the seats crammed together, and the flight attendants seemed genuinely pissed off to have to serve the passengers. American just doesn't have the level of service or cleanliness for international flights. Avoid this airline if possible."
Pros: "One of the flight attendants was not only friendly but interactive which was appreciated on such a long flight. They have a decent movie/TV selection."
Cons: "The headphones were poor quality so I would consider bringing your own to hook up to the port they provide. The food was mediocre but I don't expect a 5-star meal. The seats were not comfortable for 15 hours but I'm not sure I'd be comfortable in any seat for 15 hours."
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"
Cons: "The food was terrible. By the time the meal cart came to ou row, all the got meals was out and we have no choice and was served with the cold ham salad that looks like left overs, both my son and I lost our appetite looking at it. The crew didn't apologize and gave the impression that we either take it or too bad. Won't be recommending this airline."
Pros: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."
Pros: "The flight crew were friendly, the flight left on time, food good and cabin clean."
Cons: "Had a jumpy screen for a while and the headsets were a bit sensitive with the sound dropping on and off. The controls were on the top of the arm rest which my husband kept accidentally knocking. Changing channels, turning up the volume etc."
Pros: "Great staff, overall comfortable for a long flight."
Cons: "Our vegetarian meals were bland and repetitive; dinner and breakfast pretty much identical. We received little processed fruit cups both meals, while the others had a nice fresh fruit entree."
Pros: "I had eight flights on this trip. The fact that everything was pretty much routine on this flight is a good thing."
Cons: "Five hour delay due to faulty maintenance at LAX. Pilot (rightly) refused to fly until maintenance work correctly completed. Plane then diverted to Brisbane to change crew, en route to Melbourne."
Pros: "Very attentive crew. Comfortable seats."
Pros: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Cons: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Pros: "I was fortunate to a e a points upgrade to 1st Class Like a dream"
Pros: "The crew were friendly"
Cons: "I paid $60 for an emergency exit row for more legroom but I was seated next to a giant who spread over onto my armrest forcing me to lean towards the aisle. Not his fault - he was just too big for a single seat! Food has deteriorated to a cardboard box of slop. Entertainment options were extremely limited in comparison to other carriers. Noisy aircraft, poor quality headsets (I'd inadvertently packed my NC headphones in checked luggage)."
Pros: "I was able to make a connection without too much hassle"
Cons: "I had a economy plus flight booked and should have been on a Qantas from LA to JFK but due to delays I was put on an AA flight and downgraded to economy. I could have just as easily been upgraded to business - you chose not to do that."
Cons: "No more comments!"
Cons: "We were delayed 3 hours for mechanical repairs."
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Cons: "Excellent flight, no issues"
Pros: "The plane was uneventful. The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband."
Cons: "The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband. We will NEVER visit DFW again. We were treated with disrespect and rudeness. My new name for this airline is UNAMERICAN AIRLINES."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Cons: "It was very hot on the plane."
Cons: "Delayed for an hour"
Cons: "Weather related, mostly, so not AA’s fault"
Cons: "One crew member is not particularly helpful when passengers needed assistance."
Cons: "The seat in front of me reclined so far that the guy in that seat had his head less than a foot from my face and my knees were being smashed by his seat. Very painful."
Pros: "seating assignment"
Cons: "wish the crews were more pleasant. some were pretty rude to some passengers"
Pros: "The aircratf and on time operation"
Cons: "Gate agents not following AA.com policies to charge extra fees"
Pros: "Was on time."
Cons: "Not eventful."
Cons: "The bathroom supplies were not replenished. In fact, the facial tissue was empty at beginning of flight. When the toilet paper ran out, I finally informed the attendant and they fixed everything. It seems that checking on that stuff was not part of their routine."
Cons: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
Pros: "Smooth flight, pilots were friendly. It was a nice flight"
Pros: "Early for arrival!! Love that!"
Cons: "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."
Cons: "no charging station"
Pros: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Pros: "It was not a full flight, so I was given an aisle instead of a middle seat...for which I was grateful."
Cons: "Flight was 6 hours...almost as much as my previous international flight, yet food and drink was only available for purchase. No entertainment options. Plus, wireless was $21! I needed to work and had to purchase, but that is really quite a rip off compared to other airlines."
Pros: "Helpful crew"
Cons: "Would have liked to be able to power up digital devices"
Pros: "It was effortless... easy boarding and accommodating crew. There was a lot of turbulence so only one beverage service and no food. Would rather be safe than have crew injured."
Cons: "I asked the woman at the gate prior to boarding if there were electrical outlets on the plane. She looked it up and said, its an Airbus, yes they have outlets at each seat. I didn't worry too much about charging my devices at my layover because I knew I could charge them on the plane. When I got on it was clear that there was no outlets, no video on the backs of seats, no devices being handed out for purchase. Nothing. I'm definitely used to more updated planes, but I would have been ok without the misinformation. I ended up on a 4 hr flight bored out of my gourd—which could have been avoided."
Cons: "Going through immigration in Dallas is a disaster. The wait is eternal. None-US passengers seemed to get processed faster."
Cons: "Flight was late. More than doubled my layover time"
Pros: "Crew was lovely"
Cons: "1 hour late"
Cons: "No in flight movie"
Pros: "I got home"
Cons: "No tvs"
Cons: "They cancelled the flight and put me to fly the next day"
Cons: "See above comments"
Cons: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
Cons: "3rd flight with AA this year. Luggage damaged for second time."
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "Never made it because first leg was canceled"
Pros: "Great service. Lots of legroom"
Pros: "Pilot on return flight got us to our destination 30 minutes early (unfortunately there wasn't a gate for us to pull into so we waited 30 minutes on the Tarmac)."
Cons: "Departing flight was delayed over eleven hours because a flight attendant was ill. They actually had to fly in a flight attendant all the way from Texas to cover this Seattle to JFK flight! So our flight departed a whole day later and we missed a day of our vacation (we arrived at 7pm instead of 7am). I understand things happen but this was not weather related or a mechanical issue. This is simply poor personnel management. They should have a back-up plan if an employee falls ill. One that doesn't involve flying in an employee from another region of the country, let alone another state. The inefficiency continued on the return flight when it took a whole hour for the luggage to come out! Will avoid flying American again at any cost."
Pros: "Nothing...I had to be rerouted to Chicago to Seattle!"
Cons: "The fact that through no fault of my own, I arrived in Seattle much later than expected and my clients were not particularly happy with the delay."
Pros: "Nothing!!! WORST EXPERIENCE IVE HAD TRAVELING"
Cons: "This was the worst day we have ever had flying. Spent 12 plus hours at the airport! Got on and off planes for 6 hours because of mechanical problems. 7 hours later they canceled the flight due to crew fatigue. The customer service was horrible plane was dirty it was an horrific experience. Alaska booked us with American Airlines. I will never travel American ever again. I'm considering using a different booking site. The experience was the worst I've ever had. Kayak Alaska and American are getting bad marks from me!!!!"
Pros: "The plane was luxurious and comfortable, even in coach. Great flight."
Cons: "Out of certain food items that should have been available"
Pros: "Everything was great"
Pros: "On time flight"
Cons: "Gate agent at SF was rude and unprofessional. While waiting, gate agent at gate 65, flight 647 started the following, “group 1 boarding, group 2 boarding...everybody, let’s go let’s go”. She went on to call out one, Hispanic customer with limited English, “come here, you can board now”, rude rude."
Cons: "Some kind of compensation to cover the missed shuttle and my time."
Pros: "Boarding was well organized."
Cons: "Delayed departure about 20 minutes. No food for a 5 hour trip. (Knew in advance)."
Cons: "Flight was delayed by 2 hours and all they offered in the flight was direct tv - inflight app entertainment did not work. Also had to walk off the plane after boarding to gate check my bag. So disappointed."
Cons: "They delayed our flight 4 times, over 4 hours, told us the flight moved to a gate that didn’t exist, gave us erroneous information about alternate flights, assigned 3 different planes that needed maintenance, and then we waited over 2 hours to talk with a supervisor. I finally had them rebook me on Alaska Airlines (the best)."
Pros: "Good boarding"
Cons: "Delay and no food or movies"
Cons: "Comfort of seats. Too close together."
Cons: "Bags separated at boarding when there was overhead space left on plane and gate agent saying "no space left"..."
Cons: "In Osaka I was not able to get a boarding pass for this last leg. In SF United and Air China were both not able to give me a boarding pass because I was not listed in their system. I have no idea why. Very frustrating."
Cons: "Everything. I will never fly with United again. I will pay more money for another airline which respects people and their money."
Pros: "Staff was very good at their job/duties."
Cons: "Seats were uncomfortable and cramped."
Pros: "Boarding quickly"
Pros: "Everything was great except for the food."
Cons: "The hamburger bun was hard as a rock."
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "It was a short flight"
Cons: "I didn’t like not having to choose our seat assignments after we booked our flight. I have used Kayak on many occasions and I was able to choose my seat after booking. I was not able to do that after I booked my flight."
Cons: "Seats are very uncomfortable the delay was unexplained and no information was givenuntil we boarded the plane"
Pros: "Quiet and calm smooth flight"
Cons: "It was cold in cabin at first."
Cons: "My seat had garbage on the seat, on the floor and in the front pocket"
Cons: "I was not able to sit with my husband and the man next to me drank a a bunch of red wine and the attendant brought him whiskey after that until he passed out with his baby over my lap."
Pros: "I was supposed to be the volunteer for overbooking problem, but the ground attendent helped me by arranging a seat for me. If she didn't do that, I would miss my next international flight. I'd like to say thanks here!"
Pros: "Good leg room"
Cons: "Had ro pay for entertainment"
Pros: "Everything. Specially, the United entertainment thing."
Cons: "This flight was also late, and this was after having to spend the night in the airport"
Pros: "Staff was friendly and helpful"
Cons: "I'm signed up to get notified of changes to my flight. The gate got changed and I wasn't sent an email or text update. I'm a bit confused as to what constitutes as a"flight change update" , if a gate change doesn't qualify."
Pros: "The aircraft"
Cons: "Crew delay"
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Cons: "No wifi... with the amount you pay for the flight, seems insane you have to pay for wifi too"
Cons: "Plane change resulted in middle seat in far back instead of aisle originally."
Cons: "This flight was cancelled and it became one of the most chaotic ordeals to get from Newark to Seattle."
Pros: "Upgraded me to a bulkhead seat to accommodate my 6ft 4 inch frame!"
Cons: "All good"
Pros: "Cheap fare"
Pros: "Airport not crowded. Efficient boarding!"
Pros: "The morning cookie was good."
Cons: "It was dirty."
Pros: "I was moved to business class after an ordeal but the extra room was nice."
Cons: "I came down in a wheel chair and noticed my ticket had me in an exit row. When I asked to be moved, the women behind the counter had an attitude. Many of the customer waiting to board noticed. Next she started boarding the plain and I had 3 people ask if I needed to be pushed down and they would help. She barked at us that someone was coming. Once inside I asked for help getting my plug into the outlet because I wasn't able to make it fit. The crew member told me to keep trying. Because I never could get it in, my computer and phone wouldn't work. So I figured I would purchase one of the entertaining units but none was offered. It made for a very long flight. When leaving the plane, the other crew members were very helpful and even the wheel chair attending me was a delight. I was on flight 1977 from Houston to Seattle on November 7th. I usually fly twice a month for business. After my ordeal, I will use other airlines."
Pros: "Prebording was helpful being disabled and having a service dog, crew was very helpful, and it was much more comfortable having the extra legroom as requested in advance and having it honored."
Cons: "I did not enjoy having to pay for even the most basic entertainment."
Cons: "This flight was delayed for 1.5 hours which was not nice and it was a six hour flight and only could receive pretzels without paying for food."
Pros: "Crew was gracious, helpful, and courteous during a terrible and disruptive ordeal for passengers"
Cons: "Being stuck for nearly an hour sweating on a plane with no AC while mechanics were trouble shooting, only to find out that we had to exit the plane, and that it could not fly. Passengers had no idea what to do - whether another plane would be sent for us, whether United would reimburse our ticket if we arranged another flight on our own, etc. We were left to fend for ourselves. I had a wedding to get to with many pre-wedding events, starting this evening. So, I looked for another flight, found one, booked it, and went to United customer service to request reimbursement for my ticket. I was told that United had just learned that another plane was coming for us and would arrive in 30 minutes, at 8:10. (My original flight had been at 6:35). The other flight I had booked was at 10:30 pm. So, United customer service changed canceled my new booking and put me back to my original flight, now arriving at 8:10 and boarding at 8:50. The plane did arrive, but we did not board until 10:50 pm. My flight left at 11:02 pm. Bottom line is that my flight was delayed 4.5 hours. I missed an important event that I was supposed to host. I missed my only opportunity to see a dear friend (and guest of honor) - this is someone I have not seen in person for ten years and was the guest of honor at tonight's celebration that I was supposed to host and missed. Furthermire, I could not carry on a bag that I have carried on for years, and that would have easiky fit. Having to check my bag left me without my phone charger. Of course, the fact that we were 4.5 hours delayed meant that I ran out of power shortly into our long flight from Washington. to Seattle. And the food was awful - stale nuts, . ;, b:;"
Pros: "Polite staff"
Cons: "The boarding process was chaotic. Overhead bins were full, but flight attendants were not available to help people struggling to find a place for their baggage. They should've offered to gate check baggage"
Pros: "Flight crew was attentive and kind."
Cons: "We had to sit on the Tarmac for 20 minutes before taking off due to low cloud cover over Seattle."
Cons: "The delay ruined our evening and made the expense of a hotel for the night and babysitting moot because we might as well have flown the next morning. So much for seeing friends in Seattle on Thursday night. A 2 hour delay means we just get to sleep in an airport hotel for no reason."
Cons: "This is wrong. I should be reimbursed for the extra I paid on the Newark to Seattle leg. I booked for economy extra/comfort and got only economy (coach). And with no apologies, no explanation. also,,... The flight was delayed by > half hour (but this happens). However, the flight attendants were somewhat unprofessional in their language.and attitude."
Cons: "Gate crew was rude."
Pros: "Flight crew very friendly"
Cons: "Flight delay"
Cons: "Boarded, then deboarded due to missing rivets, flight delayed nearly 4hrs, luggage claim took close to an hour"
Pros: "Aircraft, flight (except for late arrival at gate) and service"
Cons: "Pilot announced we would arrive early in Seattle. When we go to Seattle we waited 30 minutes for a gate and actually arrived late. When we got to baggage claim we had no claim area posted for our flight; another 15 minutes waiting to find out where our luggage would be"
Pros: "Everything listed above is accurate of the 1st flight. I had just as much leg room on the 2nd flight as the first with it being even more crowded. Doing well!"
Cons: "Nothing comes to mind that I would be willing to say anything about."
Pros: "it was very comfortable"