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ROT - MOW

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Top airlines flying Rotorua to Moscow

Scores according to KAYAK customer reviews

8.6
Singapore Airlines
Overall score based on 3,883 reviews
8.8
Boarding
8.5
Comfort
8.9
Crew
8.6
Entertainment
8.3
Food
Airline reviews

Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."

Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"

Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."

Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"

Cons: "Entertainment and access to Wifi"

Pros: "everything, the crew was efficient"
Cons: "more African entertainment to be added on the Johannesburg route"

Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"

Pros: "Superior standard"

Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"

Pros: "Crew will do anything to help"
Cons: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"

Cons: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."

Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Pros: "I like all"
Cons: "Nothing"

Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""

Cons: "Softer seats and more movies"

Pros: "The crew, their professionalism and wide variety of entertainment."
Cons: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."

Pros: "The cabin crew and the pilots. The flight went smoothly."
Cons: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."

Pros: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Cons: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."

Pros: "Crew"
Cons: "Delays"

Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."

Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."

Cons: "None"

Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."

Pros: "Five Star Singapore Service on board the aircraft."

Pros: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."

Pros: "Flight time"

Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."

Pros: "Crew very friendly"

Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."

Cons: "Cabin little bit cold"

Pros: "Very comfortable"
Cons: "I don’t see anything I didn’t like"

Pros: "Clockwork prompt"
Cons: "Mechanical"

Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."

Pros: "crew very helpful with seating service on board also good"
Cons: "head phones for entertainment very uncomfortable Food not to my taste"

Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"

Pros: "nothing"
Cons: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"

Cons: "The desserts. The bun."

Pros: "The trip was uneventful, with the usual excellent service."
Cons: "Nothing"

Cons: "Outdated Cabin Fit Out"

Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."

Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."

Pros: "Entertainment system"
Cons: "Uncomfortable seats with no space, arrival at last gate"

Pros: "Nothing"
Cons: "Poor service."

Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("

Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"

Cons: "leg space."

Pros: "business seats were excellent"
Cons: "all was good"

Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."

Pros: "friendly and attentive crew. connecting flight was a breeze. well worth the price."

Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"

Pros: "Seat was too narrow"
Cons: "See above"

Pros: "Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee"

Pros: "GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL."
Cons: "Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems."

Pros: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Cons: "Nothing"

Pros: "Only a 25 minute flight"
Cons: "Nothing"

Pros: "The seat is very comfortable And the crew is very nice and helpful"
Cons: "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"

Pros: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Cons: "I paid for seats, but there is no record of my purchase at NZ air."

Pros: "The crew was polite, efficient and prompt"
Cons: "The food quality needs improvement!"

Cons: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."

Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"

Pros: "Nothing."
Cons: "Not being scammed on bag charges."

Pros: "Crew were fantastic"
Cons: "Entertainment choices"

Cons: "Nothing"

Cons: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."

Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"

Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."

Pros: "Seat hard on older aircraft, needs new cushioning on seat"

Pros: "Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!"
Cons: "1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding."

Pros: "Food was reasonable and staff as amazing as ever."
Cons: "The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology."

Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."

Pros: "Crew good, seat pretty comfortable"
Cons: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."

Pros: "Flying on the plane with mighty KORU on the tail always gives me a buzz"
Cons: "Better meal as the meat dish was a bit cold when it arrived."

Pros: "Very friendly ground service staff member, lovely to be transferred to an earlier flight and my seating request was granted, flight service was also excellent."

Cons: "Long lines for security in Auckland, so I barely made the flight to Chicago. There were delays in Chicago due to the weather."

Cons: "Perfect flight. Delicious meals. Great crew."

Pros: "Seat was comfortable (exit row) for a commuter jet."

Cons: "No enough blankets when feeling cold"

Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."

Pros: "Great pitch"
Cons: "All good: 777:300"

Pros: "Staff were always happy and friendly"

Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"

Pros: "The staff was very helpful"
Cons: "None"

Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."

Pros: "Very friendly and helpful staff"

Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."

Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."

Pros: "The crew was super courteous and nice."
Cons: "Nice newer aircraft and the crew goes out of their way to make you feel comfortable."

Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"

Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"

Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"

Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"

Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."

Pros: "The flight was on time, staff courteous and we made good time to the destination."

Cons: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."

Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."

Cons: "The lack of communication with everything from queuing to board, to food allowance."

Pros: "Quick boarding"
Cons: "Delayed for about one hour."

Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"

Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"

Read more about Singapore Airlines

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