Cons: "There was no food ..."
Pros: "Food was good ."
Cons: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Cons: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"
Pros: "Crew as usual very kind"
Cons: "They put me on stand by because flight was overbooked"
Pros: "Water provided."
Cons: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Pros: "Crew Was very friendly , smiley, and welcoming."
Cons: "Movie selection could have been better, but was ok."
Pros: "The crew was excellent, very good food, good entertainment"
Pros: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Cons: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."
Cons: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Cons: "Same reason as above."
Pros: "Punctual modern aircraft."
Cons: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Pros: "There wasn't much that stood out as likable. The food was pretty good."
Cons: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Pros: "The lovely nice stewardess and Crew kindness."
Cons: "I have faced the horrific flight ever in my life last days, I never imagined a completely 4-5 Hours such horror turbulence on a long Night flight. thank God we made, and thank the lovely crew for their super support.."
Pros: "Chocolate Mövenpik ice cream"
Pros: "I love SWISS"
Cons: "The touch screens are outdated and difficult to operate, especially when it comes to games"
Pros: "All very comfortable"
Cons: "It was delayed"
Cons: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Pros: "Took care of every need with a smile and class"
Cons: "Seats uncomfortable"
Pros: "Crew helpful. Seats comfortable. Slept most of flight."
Cons: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Pros: "movies choices were good, the crew was awesome, boarding was meh, but for NBO not bad"
Cons: "paid extra for the seats with more leg room and the amount of leg room I had was concerning in terms of what a regular seat may have looked like. I'm not even that tall, but when the woman in front of me reclined, I was pinned in my seat. Luckily I'm double jointed."
Pros: "I loved Swiss flights.. its staff and in flight expereince"
Pros: "Flight was good"
Cons: "There was a one hour wait to get through passport control and go to the gate beyond the security check point."
Pros: "Nothing really"
Cons: "Seats, food , entertainment."
Pros: "The flight attendant told me I had to keep my seat upright throughout dinner so the person behind me could eat. I wanted to sleep and couldn't do so without reclining. The seats are tight but I was in the economy plus section so I thought she should have let me recline instead of physically moving my seat upright. And for someone who cared so much about the seat at dinner no one cared about me the rest of the flight. I slept through breakfast and no one left me a tray even. Plus, I had my seat back the rest of the flight including landing which I didn't realize. Isn't it their job to ensure our seats are in upright positions in case we forget or don't realize? Just a very blasé crew."
Cons: "See above regarding the crew. It's not that big of a deal but I really thought the crew was poor. Flight was short and easy enough though."
Pros: "The crew members were professional and we really appreciate their high quality of service. Love the food and we enjoyed the wide selections of entertainment that was provided."
Pros: "On time and friendly service"
Cons: "Poor selection of films, cramped seats and mediocre dinner"
Pros: "Very pleasant and friendly attendants. Food good, you'll never feel hungry! Love the chocolates!"
Pros: "Very good service in business class"
Cons: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Pros: "It was quick and the crew was really nice!"
Cons: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."
Pros: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Cons: "Nothing to complain about"
Pros: "My upgrade to first class. Service she good is good considering short flights"
Cons: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Cons: "Very narrow seats. Seat in front reclines in your face. Terrible experience for 100% full long haul flight from LAX to ZRH"
Cons: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."
Pros: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"
Pros: "Attendants were cordial"
Cons: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."
Pros: "Swiss Air was the best airline ever!"
Pros: "Flight was safe and crew was professional"
Cons: "Seats were horrible for a transcontinental flight. I was squirming before the first hour of an 8 hour flight. Touchscreen of entertainment system was frustrating. Sometimes it responded other times not. Lunch tasted good but the snack, a calzone, was pretty bad."
Pros: "Comfortable, great service and food, free movies."
Cons: "Through no fault of the airline, there was a strong thunderstorm that delayed our flight. Little information was provided about the situation. It was obvious that we could not fly in the storm, but we were not informed about the likely departure time. The reason I gave a poor ranking is that my suitcase/pack must have been left out in the downpour on the top of the pile so all of my clothes were extremely wet when I reached Boston. The bag itself was wet so it was not a case of something leaking in the bag. I have had to wash all of the clothes and iron them."
Pros: "Very friendly staff, a wide variety of entertainment options."
Cons: "I'm a pretty small person (5'4 and 110 pounds) and it was very hard for me to get comfortable. Not that you'd expect much out of an economy class seat."
Pros: "Crew and flight service are excellent top notch. Also they are very friendly and helpful. Make flight enjoyable."
Cons: "Seats are too close together in coach, very cramped and uncomfortable if you are a tall or large person."
Pros: "Decent comfort in the plane. Friendly staff."
Cons: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
Cons: "They didn't let me on the flight because I'm disabled pure disciminati"
Cons: "My flight attendant was rude and condescending the entire flight. I don't appreciated being treated like a moron for asking someone to repeat a question."
Pros: "very short flight but good and timely. nothing bad to say!"
Pros: "The warm professionalism, quality of service, and attention to detail by the flight crew was outstanding."
Pros: "Awesome food. Comfortable seats. Nice crew"
Pros: "On time, check in staff was friendly and helpful"
Cons: "It's has become useless to order a special meal on THY, it is never there Economy seat space is extremely tight"
Pros: "Great service! Food was very good."
Cons: "That boarding. People who were not in line rushed to the front when boarding started."
Pros: "Smooth from beginning to end Well done !"
Cons: "Had to wait an hour in line at SFO to check in for Flight . Online check in was hard because there was a need for redress code ?"
Pros: "Nothing positive bad service"
Cons: "Bad service, flight delay, bad customer services"
Pros: "I like the service and caring help of onboard staff of THY"
Cons: "I don’t like dealing with THY on ground and internet staff. They should be more helpful in all instances"
Pros: "Every thing was excellent"
Cons: "Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel."
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Cons: "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."
Pros: "I had a medical isue.want to cancel but miss comunication until last munite.They let my ticket dead.So sorry.Did not go..Not able to use in the future..To bad can you help?"
Pros: "A much nicer 777 on this leg."
Cons: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
Pros: "Friendly & helpful crew, very clean, spacious, great entertainment options for all ages. I would book with Turkish Airlines again!"
Pros: "Delicious food, amenities kit with socks, slippers, earplugs, toothpaste and more, fantastic entertainment system, power plugs and USB plugs at every seat."
Cons: "The laptop on board ban is a mess. As we were flying to the US, we had to go through literally 4 security checks one after the other. Then, all of our electronics (laptop, camera, even headphones) other than our phones had to be taken. As everyone had to go through it , this delayed our flight by 1 hour. When we landed, we waited literally 1.5h before they started handing out our electronics. All in all, it took me 4 hours to leave the airport."
Pros: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Cons: "Terrible service, unhelpful staff on flight and in airport."
Pros: "I liked that the airline had a nice sleeping pouch that they hand out to you containing a pair of slippers, socks, toothbrush and paste, socks and eye shields. The food is absolutely fantastic and one of the best inflight meals that I had to date! Economy seats are pretty standard like on every airline. The seats do have USB for your devices and I think the air line should have had wifi but I never have my devices on as I would be sleeping for the vast majority of the time of the flight. Another interesting experience, this was my first trip where I had experienced little to no turbulence throughout the entire flight, a first in any travel for me."
Pros: "Great food; plenty of room to stretch out (we flew business class)."
Cons: "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
Cons: "Some of my electronics, clothing, and personal belongings were stolen from my luggage"
Cons: "The food , the drinks were not cold"
Cons: "From the moment we boarded until we arrived home he trip was a disaster"
Cons: "Transfer to terminal was by bus from out on tarmac."
Pros: "The crew members were so nice and helpful. Food was good and delicious"
Cons: "Boarding was terrible. They had three departure from one gate. Not organized at all"
Cons: "The representatives did not encourage an organized line to handle their passengers. They let people storm their office and usually helped those speaking Croatian first."
Cons: "Agaun same food..."
Cons: "Excellent customer service"
Pros: "The wheelchair crew took my old mother of 70yr old njoh rose enjoh all the way to connect Zurich flight when she highlighted from Chicago O'hare flight to Istanbul. I give kudos to the wheelchair team at A300 Istanbul international airport atuku"
Pros: "The bread service"
Pros: "THE CREW"
Cons: "TIME FROM ONE TERINAL TO OTHER TERMINAL TOO SHORT"
Cons: "I missing my bag 10 days and no any details"
Pros: "Had emergency exit row with plenty of leg room"
Pros: "Everything overall"
Cons: "My lock on my checked luggage was broken and things were stolen, it is quite unfortunate not to be able to thrust an airline with one's personal items."
Pros: "It was a 55 min flight and they actual fed us with great food and drinks, and the plane had impersonal touch screans , witch is unheard of on such a short flight."
Pros: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Cons: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Pros: "I loved that they give out the little packs of socks, slippers, ear buds, eye cover, and toothbrush with toothpaste. Also, the movie and TV show selection is excellent! It definitely kept me entertained for the entire 10 hour flight!"
Cons: "By the time the food and beverage cart got to my section of the plane, they were out of several items. It was a little disappointing. But the options that remained were still sufficient."
Cons: "Tough landing and strange turbulence"
Pros: "Great service!!!"
Pros: "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
Cons: "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."
Pros: "fast boarding, on time"
Cons: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"
Cons: "Terrible experience with Turkish airlines , I had a sick father who use oxygen machine and they make him to miss his plane to New York and make him wait for 6 hours for the next plane with no oxygen tube"
Cons: "Aggressive staff, terrible food"
Pros: "great movie selection."
Cons: "was asked to show up 1 hour before boarding to a "secure area" with 5 different ID checks... however, once in, no restrooms available and boarding took a long time and was delayed."
Pros: "i love the fact that there is a chef on board..and that hey give the electric candke fior dinner. food is excellent. the lounge in instanbul (business) is impressive. the ver best lounge in the world, i would say:)"
Cons: "the ride was very bumpy: lots of turbulence. Of corse it is not the fault of the pilot, although more communications from the crew would be helpful. in general, there is very little communications from pilot/crew to passengers."
Cons: "The return flight and it's connection were delayed for over 2 hours because of unspecified reasons. We just sat on the runway with no explanation"
Pros: "Great service, wonderful food served with a smile always, reminded me of the service KLM used to have years ago, hot napkin, tasty food and small suprises, wine, drinks, and even a real fresh squeezed orange juice! the only not great, was the seat, narrow and not very confortable"
Pros: "Great selection of movies. Really got a kick out of the Batman vs. Superman stuff! :)"
Cons: "I was a bit tight in my seat, and when I went towards the back of the plane, I saw a number of people had a whole row to themselves. It would have been nice if the spacing was better so more of us could be less cramped."
Pros: "Everything was good on this flight, crew, and food."
Cons: "No complaints"
Pros: "Courteous staff, new planes, comfort, great entertainment system"
Cons: "Lights in cabin, some little things like heasphones not working"
Pros: "Only the speed of the flight. The seat was terrible! No pitch, no room, squeezed in like sardines. The crew spent most of their time hawking BA products. Embarrassing."
Cons: "More room! It was excruciating, and I am not a large person. The boarding process was chaotic and confused. Took a very long time. The only good part of the flight was that the pilot provided a smooth and quick (thankfully, because the rest was pretty miserable) time in the air. BA has become worse than Ryanair."
Pros: "Friendly staff"
Cons: "Food, chicken option was horrible"
Cons: "Luggage Fees out of Croatia despite my One World Status were a big surprise!"
Cons: "Checking, boarding and overall experience"
Cons: "Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on..."
Cons: "We left Baltimore an hour and a half late and missed our connecting flight to Paris."
Pros: "Crew was great! Helpful and nice"
Cons: "Walk by and offer water more often."
Pros: "The safety video."
Cons: "Cleanless, dont charge people to change seats when the flight is not super busy...."
Pros: "Direct flight. That’s it."
Cons: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Cons: "Food - my dog wouldn’t eat it, Entertainment - woeful same movie just different title, Late again they must specialise in being late"
Pros: "The staff was kind"
Cons: "Too many people"
Pros: "Friendly cabin crew"
Cons: "Long delays, little communication, stuffed into a hot bus before the plane was cleaned - not allowed off the bus, no air conditioning and kids crying whilst we were trapped for a while in the bus."
Pros: "Due to weather, the flight took off an hour and a half late, but we landed at Heathrow only an hour behind. Cudos to the pilots for making up much needed time for many passengers."
Cons: "While waiting to board, they could have explained the reason for the delay much better. We stood in line for over 15 minutes beyond the initial time for boarding without reason."
Pros: "Quick, smooth flight and a polite captain"
Cons: "Late leaving and arriving and baggage took forever to be delivered to belt."
Cons: "The “business class” was just economy class with nobody sitting in center seat. And the food was horrific. Bland, almost un-eatable. What did I pay the extra money for?"
Pros: "The seat was fine. the flight was as expected."
Cons: "expectation that one will fly with only one carry-on bag and not receive any food or beverage during the flight. industry trend is ridiculous ..."
Cons: "The seats in flight are very small and not comfortable.Food quality also poor as they don't even provide fruits in flight.The food is junk."
Cons: "Would have been nice to have been offered a glass of water."
Pros: "Did not even fly"
Cons: "Our flight was cancelled due to weather. This happens. But it was the worst customer service experience I have ever had. I spoke with four people at British Airways and five people at the booking agent. Nobody wwpuld verify anything. British Air even said at one point “you are not a customer because you booked through an agent”. That gentleman would not even transfer me to a supervisor for help. He told me “they didn’t exist”. I will never attempt to fly them again."
Pros: "The crew were amazing, friendly, attentive and quick at everything they did"
Cons: "The entertainment screens were a little old and battered - scratched and all, which meant a reduced viewing experience"
Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"
Pros: "World Traveler Plus on BA is not as good as premium economy on other airlines."
Cons: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
Pros: "The crew was friendly, there was entertainment"
Cons: "Boarding was chaotic, no specific lines, etc."
Pros: "Flights were on time"
Pros: "The kindness of the service people."
Pros: "Everything was great! Good food and service. On time flight. No complaints!"
Cons: "Sorry I can’t give you feed back, because I missed flight due to my own fault!"
Pros: "Daeparture was delayed by more than 2hours due to some technical issue"
Cons: "Quick boarding"
Cons: "We were mislead on gate assigment which impacted our whole experience. There was no entertainment"
Pros: "Quick flight"
Cons: "No complementary drink or snack on flight and no entertainment system available...they said it was because of a short flight. You could buy drinks though of course....."
Pros: "I like that I could book seats for my son and I in advance of check out We are both 6 foot 4 and leg room in Economy is tight I got us seat beside the emergency exit"
Cons: "I found the extra cost exorbitant - OK I did pay it but for the two od us it was much more than I expected"
Cons: "We were delayed multiple times and no one was available to answer questions. Then we finally we get in the airplane and they charge for every snack that they offer. We landed at London and we had to run to get to the next airplane going to NY. We payed for Upgraded seats and they did not honor the seats since we missed our original flight. On top of that they lost our bags..."
Cons: "No USB ports and entertainment options were just OK compared to other airlines."
Pros: "Welcoming crew"
Cons: "Too warm, one of the seats did not recline fully, very poor choice of entertainment"
Pros: "Got a window seat ad requesyrd"
Cons: "Nothing to comment upon"
Cons: "The BA crew was awful. I was not feeling well and wanted a cup of tea. I didn't realize you had to purchase it. I gave a member of the crew my credit credit card she said out loud "your card is declined" several people heard and then proceeded to hand me my card and walked away. I was mortified. I, of course thinking my bank had put a hold on my account because I was outside the US, called them to find out why it was declined and was told they had no idea and they did even see the $2.00 charge go through and therefore it wasn't declined on the bank's end. The way she handled it was awful, no discretion. I was visibly ill and just needed something warm to help me feel better. Needless to say I will never fly BA again and will let my company know how I was treated."
Pros: "Nice aircraft and flight!"
Cons: "We were never offfered a snack! The people in the rows ahead of us got a snack and the people behind us did as well. Last leg of a 3 flight series of about 13 hours (and overnight), so some coffee and a small snack would have been enjoyed."
Pros: "Need full quality service!"
Cons: "Limited service!"
Cons: "It was very difficult to get our seat assignments.. We had to wait till the last day."
Pros: "British Airways offered me a direct flight from Dublin to Philadelphia on their sister carrier American Airlines."
Cons: "Not really friendly. Nothing to drink. Super separated from my husband. Baby crying the whole time."
Pros: "Back seat entertainment and pleasant staff."
Cons: "Cramped seating."
Pros: "The airflight attendant was very helpful."
Cons: "The seat narrow as a tall large man was sitting in the middle"
Pros: "I liked the service, the affordable flight and the food"
Cons: "The booking said Finnair, but it was with American airlines going to England and then with British airways going home to Chicago. It wasn't clear where to check in, or which website to go to. please be more clear regarding which airlines to check in and which airline we will be using."
Cons: "overall service and inflight entertainment"
Cons: "I was surprised that I had to put some "crisps" on my credit card (and a bottle of water, despite being severely dehydrated for other reasons) - they can't throw a bag of peanuts our way anymore? Help a brotha out!"
Pros: "relatively comfortable, and nice caring flight staff"
Cons: "They got really stingy with the meals, used to be much more food and 2 meals on such a long flight..."
Pros: "Crew was nice."
Cons: "We sat at the gate for 50 min with no explanation why. We were then late, which caused some people to mid their connection."