Pros: "The crew"
Cons: "It was excellent for me"
Pros: "The seats and plane were comfortable"
Cons: "Baggage options were not indicated properly on the travel agent ticket, nor during check-in"
Cons: "The crew were more concerned with having their lunch than taking care of customers"
Pros: "Very pleasant and professional crew."
Cons: "Flight arrived about 15 minutes late."
Pros: "The food"
Cons: "The spaces"
Pros: "The crew was very friendly! The seat was great!"
Pros: "The crew members were friendly and kind."
Cons: "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."
Pros: "On time, friendly staff"
Cons: "Bigger seats, better coffee"
Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Pros: "The food was good"
Pros: "My fight was on time!"
Pros: "Smooth flight, arrived a bit early"
Cons: "There was one crew member who was VERY rude to me at the end of the flight"
Pros: "I purchased tickets but there weren't any actual seats available for us on this plane so we got bumped to a later flight (8 hrs later). Our baggage was also delayed getting to us."
Pros: "The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else."
Pros: "Service is better . Has improve a lot"
Pros: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Cons: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Cons: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."
Pros: "Great flight and friendly staff"
Pros: "Rescheduled on to a different airline."
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Cons: "Never made flight because of Latham delays"
Pros: "Having to download an app to have access to the entertainment was a big inconvenience."
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "Nice flight, enjoyed the food, excellent service."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "Everything except for the middle seat"
Cons: "The middle seat"
Pros: "Large amounts of movies to choose from."
Cons: "NO LEG ROOM! The worst!"
Pros: "Boarding was fast."
Pros: "My movie screen did not work. Those are not my stars on this survey."
Cons: "-Crew kept trying to take my plastic cup and looked at me like I was crazy for wanting to reuse it. No concept of sustainability or waste. Very troubling. -The attendants skipped my row when handing out M&M bags. When I alerted an attendant to this, again I was looked at like I was crazy, and he said that they were not distributing chocolates. I said that everyone else around me had M&M's. He then said that they had run out, which I found difficult to believe, given that they flight was at a max 75% full."
Pros: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Cons: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Cons: "worst service ever"
Pros: "Crew was nice, seats wear decently comfortable, bathroom was clean"
Cons: "Boarding took longer than usual and was late to take off"
Cons: "Latam Flight was delayed for maintenance and notice was not given via email/text or call. Desk agent pointed at paper taped on desk and asked us to read about the delay vs telling us what to expect."
Cons: "my luggage arrives with delay of 8 hours."
Cons: "there was no flight. pay attention, kayak."
Cons: "Premium plus Economy was not as advertised"
Cons: "Leave on time. Friendlier and helpful service"
Pros: "Seat was roomier. Food was good."
Pros: "The food was really good."
Cons: "Temperature in the plane was way too hot. No AC plug anymore on Swiss planes. This is a really big problem as their entertainment system is not optimal. There is of course USB but does not allow to charge a laptop. Leg space is a nightmare (I’m 1m96). Other airlines are better"
Cons: "To actually be on it would’ve been awesome"
Pros: "Seat c58 was not built to be comfortable!"
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Pros: "Clean plane, nice staff"
Cons: "Small seats"
Pros: "Fast boarding good entertainment"
Cons: "Better snack choices"
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Pros: "The crew was there when I needed them. And out of the way to help sleep. Nice service on departure with wide range of drinks and snacks. Really like entertainment on devices. Many more options of movies to watch. Easy access to restrooms with one in the front and two in the rear."
Cons: "Baggage collection at Dulles can be improved. It took over 30 minutes for the bag to arrive."
Pros: "Departed 1 hour late, messedup plans in New York city for us."
Pros: "Smooth, plenty empty seats, good food, excellent entertainment, friendly staff"
Cons: "A bit chilly"
Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Pros: "Entertainment system good. Nice new aircraft 777-300 ER. On-time departure and early arrival."
Cons: "Vegetarian food choices very limited."
Pros: "See above"
Cons: "See above"
Pros: "Easy check in. Good flight. Good food."
Cons: "Had anightmare will complain to united diect"
Cons: "Seats have no give to recline, also the bare flights are awful cos you think you're getting a cheap flight bit then the added fees tack on, making the price similar to other slightly more pricier options. The crew was fine, no complaints."
Pros: "Flights to be on time"
Cons: "Stewardesses were over worked and their arritude showed showed it. I didn't blame them ."
Pros: "It was a nice comfortable jet and service was OK"
Pros: "Not much"
Cons: "Baltimore to SF was delayed 30 min too Service need to improve"
Pros: "We flew business class and slept most of the way in very comfortable environment"
Cons: "The cabin crew insisted that we had to claim our baggage in Houston and go thru customs with it. THEY WERE WRONG! . we wasted 15 mins for luggage that we then found out did not need to be picked up as it was routed direct to Vancouver. This almost made us miss our next flight and caused us a lot of stress. We had specifically asked the crew to check as we thought it was ticketed to Vancouver but they insisted WE WERE WRONG"
Pros: "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
Cons: "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."
Cons: "The crabbiest crew I've ever encountered - they even barked at each other."
Cons: "I was not contacted about flight delay. I believe that was the purpose of collecting cell numbers. Also the gate was down stairs with no elevator or operationing escalator. I have bad knees and had to walk down the steps with my luggage. The escalator only start working 10 minutes before boarding. Also they overbooked the flight and there was no room for my carryon luggage. They put it underneath and when I got it back it was all torn up. Seats were cramped not enough leg room."
Pros: "Crew worked hard and were terrific."
Pros: "Lady at boarding was very helpful let me board because I was having trouble walking due to knee operation"
Pros: "I had no complaint when I flew from Newark to Lima.flight attendants were nice and respectful they knew what they were doing. My travel back to the States were different. Since it was an overnight flight i expected to sleep most of the time. When I was resting suddenly one of the attendants literally scream in my ear to ask if I wanted chicken or beef??? I was like" can you see I was sleeping? To me that was rude. Also they didn't coordinate to serve drinks they took more than usual to serve. No one even ask if we want more drinks or not. Hope they do better"
Pros: "Stewardesses we're kind and helpful"
Cons: "One of the stewards spoke ill and loudly of a passenger he was irritated with as passengers were exiting the plane in Houston, which I found to be incredibly unprofessional."
Cons: "Lost my bag"
Pros: "Flight not too full"
Cons: "Delayed flight, cramped seats, charge for entertainment even though the airline magazine said it was free, crew was a little gruff"
Cons: "There are 2 maintenance problems on 2 different planes that caused major delays in Chicago. This is the last time I'm taking United."
Pros: "Great, friendly crew. Handled switching plane situation quickly"
Cons: "Wish I used y'all for my other flights!"
Pros: "TSA was quite knowledgeable and helpful being as that I hadn't flown in years the experience has changed and improved greatly."
Cons: "Airline emplyees at the boarding gate seems confused at all times, unaware of any of the circumcstances let alone the difference between a ticket, a boarding pass, a passenger, or even the actual number of seats available on the plane. The airline employees themselves were creating a paniced and hurried situation; nevertheless with both young and small children present, not exactly a comfortable, enjoyable or safe flying experience. I'm quite versed in the world of flying and travel as my father in law has held an upper level executive position with Unites Airlines for nearly 3 decades and have been actively flying as a mode of travel for well over 25 years myself. Even upon our 'delay' the demeanor of the flight crew nor the boarding agents seemed to improve or change, unless however you were in first class or were what appeared to be a fellow employee and/or family member. Furthermore I'm rather curious as to the FAA's interest in their very careless and lacking interest as to whom and passengers were boarding."
Pros: "The crew was pleasant"
Cons: "Checking in. We did it electronically When we went to the counter to give our bags extra staff were talking with each other about trying out to be a stripper. No hello. No smile. Just looked at our info and took our checked bags. We pay more for tickets and bags and are getting less service. It is time to bring back customer service"
Cons: "Most uncomfortable seats I've ever sat in."
Pros: "Great short flight and crew."
Cons: "Too tight. Not enough leg room. Bad service."
Pros: "Crew was good"
Cons: "Our plane was delayed three hours, which put us in Billing at 12:30am. We also had four different gates in Denver and kept having to move up and down the B-concourse. Huge rodeo."
Cons: "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off."
Pros: "friendly service newspaper punctuality"
Cons: "the snack little legroom"