Cons: "Our stewardess was not the friendliest!"
Cons: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."
Cons: "My luggage is lost"
Cons: "The food is good k"
Pros: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."
Pros: "Crew was great. Phenomenal even."
Cons: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Cons: "Actually making the flight"
Cons: "Movies , Wi-Fi , Live Shows"
Pros: "Crew was excellent. Seats were uncomfortable"
Pros: "Crew was very nice and attentive"
Cons: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Pros: "The crew was great! The entertainment was pretty good too."
Cons: "The cabin was WAY too warm."
Pros: "Food was good. Crew was kind and gracious."
Cons: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Pros: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Cons: "All good!"
Pros: "Great staff and air flight attendants"
Pros: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Cons: "The delay to fly was the only issue"
Cons: "Despite listing items desired for breakfast per seat assignment, flight attendant still got it wrong."
Pros: "A very friendly and attentive crew and a decent meal. Comfort is still iffy in coach but better than most American airlines. Good selection of movies to pass the time."
Cons: "Seats in coach are cramped and some have an electrical box under the seat in front of you, so there is no room for your legs or carry on bag. Bathrooms keep getting smaller to jam in more seats."
Pros: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Cons: "Several delays and gate changes."
Cons: "The way the movies, needed extra parts. No touch screen"
Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Pros: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Cons: "Boarding and in-flight experience were excellent."
Pros: "Everything except the seats."
Pros: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Cons: "The flight was delayed by 85 minutes from Newark to Zurich"
Pros: "Good staff, good boarding, good announcements"
Cons: "The chairs are so small!"
Pros: "Clean, modern plane, friendly and attentive crew"
Cons: "Cramped space in economy!"
Cons: "It was very late, with us on it."
Pros: "Comfortable flight. The crew was very nice and amenities were fine."
Cons: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."
Pros: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Pros: "Friendly Staff"
Pros: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Pros: "The plane was very clean the seats were neat and everyone was very friendly."
Pros: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Cons: "All of the above with the exception of crew & food comment."
Pros: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Cons: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Pros: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Pros: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Cons: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"
Pros: "I had no idea i would be charged for just one check in bag!"
Cons: "I had no idea i would be charged for checked in bag! Scam!"
Cons: "Seating and foot space was uncomfortable to me."
Pros: "The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight."
Cons: "It was delayed a little."
Pros: "Croissants and chocolate on an early morning flight"
Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Pros: "Newer plane"
Cons: "I have been flying to Asia on Asian airlines and maybe I have become accustomed to flights and crews that know how to manage a long flight. For example: The crew seemed tentative and untrained. Saw the crew once between the meal at beginning and the meal at the end. I wonder where they can hide for so long on a small plane? Too many announcements by the Captain -- shut up and fly the damn plane! Do you think the crew might replenish the toilet paper on an 8 hour flight? on another note: Seat spacing is adjustable - very close seats Overall--- underwhelmed"
Cons: "I had a good seat, the plane was comfortable and the crew was nice"
Pros: "Night flight. Food is fine."
Pros: "Perfect service, on time"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "The flight was safe and efficient."
Cons: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!"
Pros: "The food was good The crew was fantastic, friendly and accommodating Flight was on time"
Cons: "I was near the bathroom.. stank a bit"
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Cons: "Drab interior. This was a Jet Airways flight."
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Cons: "Seats not very comfortable-very close quartered"
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Pros: "Friendly crew, on time"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "The flight crew & the flight itself was great."
Cons: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Cons: "Improving customer service during delay but overall good"
Cons: "Late, missed connection"
Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Cons: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Pros: "Nice comfortable flight"
Cons: "misspellt my name!"
Cons: "Food could be improved."
Pros: "Quick, efficient, relaxing."
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Pros: "This space intentionally left blank"
Cons: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."
Pros: "Crew were professional and friendly"
Cons: "Small seats"
Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Cons: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Pros: "Clean, modern place. Professional staff."
Cons: "Crew at Newark airport unpleasant and dismissive."
Pros: "Enough space for my legs, cabin crew okay"
Cons: "No entertainment"
Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."
Cons: "The old airplane, small seats."
Pros: "Screen monitor and flight map"
Cons: "Flight was delayed and it was kinda cramped"
Pros: "Had a row to myself coming and going."
Cons: "Pathetic food, and really rude crew by the standards of an international flight."
Pros: "Professionalism of the crew"
Cons: "tight sits"
Cons: "Nothing. Great flight great crew."
Pros: "Clean plan, attentive attendants, flight was delayed 15 minutes but notified us promptly."
Cons: "Boarding was an unorganized free-for-all"
Pros: "Seat comfort, easy of boarding."
Pros: "Hasn't happened. Still waiting."
Pros: "Baggage handling, efficiency overall"
Cons: "Small legroom in economy"
Pros: "Very professional crew !!"
Cons: "Nothing to write ."
Pros: "The crew/ service was great & clean bathrooms on the flight"
Cons: "Terrible food quality. Zero leg space. The Newark terminal is ancient & fire alarm went off for over 20min before boarding."
Pros: "Great crew, service was excellent"
Pros: "The convenience of an early arrival time in Frankfurt to catch another connecting flight to my final destination"
Cons: "Lufthansa was GROSSLY late to depart,for no apparent reason, causing me to miss my connection! Lufthansa then arranged for the cheapest and LATEST flight available as an alternate connection causing me to miss a very important family event.. Very disappointed.."
Pros: "Crew was fantastic."
Pros: "Service, comfort, movie selections"
Cons: "Entertainment center was not working properly. Had to be rebooted twice."
Cons: "i missed this connection was put on a united flight and was bumped down from business to economy. no apologies, no effort whatsoever to make up"
Cons: "N/A because we missed the flight."
Pros: "Such a nice plane. So clean and new and professional staff."
Cons: "Boarding a little disorganized. But it was the airports fault I think."
Pros: "Crew and entertainment"
Cons: "Earphones didn't work and space was very tight and I'm short. It was very uncomfortable."
Cons: "Breakfast was just a roll. I would have preferred eggs."
Pros: "We arrived in London ahead of time. We go to Newark ahead of time"
Cons: "The food"
Pros: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."
Pros: "we were treated like royalty"
Pros: "Professional and courteous flight attendants."
Cons: "Seats have too little legroom. Even pushed to back in seat, my knees pushed seat in front of me. Not on person seemed to watch entertainment, because of the program you have to sign up for. Seems like basic tv or so could be free, even if there is charge for movies."
Pros: "Great service and entertainment. Pretty comfortable, too."
Cons: "food was so so."
Pros: "Everything went as planned."
Cons: "USB or power outlets."
Cons: "If the flight is over Nigara , a brief commentary on Nigara will enthuse the passengers."
Cons: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"
Pros: "Bunch of crooks gave me the wrong time. Missed my flight"
Cons: "Getting correct to information"
Cons: "Canceling flights with no notice and rescheduling made me lose a day"
Cons: "The same flight leaving an hour and a half after ours left before ours. I don’t understand how exactly that works the gates were directly next to one another."
Pros: "Crew was very attentive and pleasant."
Cons: "Stop charging for carry on baggage for outside of Canada flights."
Cons: "Best check in. Allowed earlier flight for a fee which turned out to be 30 minutes delayed but overall excellent check in and crew. Love porter"
Pros: "The crew was very nice, and I love the complimentary craft beer!"
Cons: "Would have been nice if we weren’t 2 hours late. Or if the people working at the gate were nice. Or if our bags weren’t hidden in some part of baggage claim with no announcement on where to find them. I’ll never fly porter again."
Pros: "Snack options, flight attendants"
Cons: "Flight was delayed only a few minutes before initial boarding. The inconsistent communication ‘tween screens, loud speaker, & sent to my phone lead me to wait on line to speak to the person at the gate for clarity-when my turn came he did not help me but some pushy other passenger despite my protest"
Pros: "3 hours delay"
Cons: "Be on time."
Pros: "Very polite"
Cons: "Nothing. This’s my first trip with Porter. Excellent in everything."
Cons: "Boarding was confusing"
Cons: "Flight was very delayed. We got turned around in flight and then ultimately made it. No apologies from crew or porter."
Pros: "Hassle free"
Cons: "Since it's a small bombardier the leg space is pretty restricted.. only adjustable for short flights"
Cons: "Plane too small and noisy"
Cons: "The flight was delayed by 2 hours and I received no notification of this delay. I checked in on the Porter website and provided my email and phone number to notify me of any chances. I took a $100 taxi ride as opposed to the slower $15 train ride thinking the flight was on time. Absolutely not impressed"
Pros: "we finally got there"
Cons: "first time we flew porter air. flight was one hour late, then connecting porter flight was also late. they ran out of snacks.....................ugh!! we were never told any info as to why flights were late, no announcements at all."
Pros: "The flight"
Cons: "It was on time for once coming back Toronto"
Pros: "I very much enjoyed the ease of traveling on Porter. It was essentially hassle free. It was also a nice change to have a choice of snacks."
Cons: "We experienced a turbulent ride which of course was no fault of Porter. There was no entertainment."
Cons: "Was late going to NewYork and coming home. We were able to get an early flight which was great. Island Aurpirt is wonderful. Price fantastic!"
Pros: "Porter was great, bumped us up to an earlier flight because we had no checked baggage"
Pros: "Cheaper than other airlines though the flight attendants are really great"
Cons: "Well you get what you pay Small plane, not as confortable seats"
Pros: "The crew was friendly and welcoming"
Cons: "Our flight was delayed once again. Once we landed our carry on baggage was not given to us right away. We were told to wait for it outside the plane. After waiting, we were told we would have to pick it up at the baggage carousel with the checked luggage. We had to wait over 30 minutes for our carry on luggage."
Pros: "No issues. Everything took place on time. The staff were very accommodating and patient with the infants on board"
Pros: "After taking a chance on an airline I had never heard of, we were pleasantly surprised! Although there was a weather related delay, they accommodated us on an earlier flight."
Cons: "The plane was a bit loud"
Cons: "Wasn’t warned on website about applying for ETA. Airline didn’t accommodate me in this situation and proceed to charge me $100 to change my flight."
Pros: "Nice flight attendants, service, and landing!"
Pros: "Service was great"
Pros: "The flight attendants were nice and pleasant"
Pros: "Good service. Thanks"
Pros: "I have flown on Porter numerous time but this was the first for my family. They enjoyed the Porter lounge and convenience of flying from the Toronto island right into EWR. We were able to take the NJ Train right to Penn Station (NYC) faster than any taxi."
Pros: "Either my mistake or a computer glitch gave me a ticket for an evening flight when I was looking for a morning flight. I was able to avoid switching fees by showing up at the airport for the first flight, and I was able to be seated comfortably. The staff at the check in was very nice and helpful. There is no entertainment so I gave that a one. On the short flight that I was on there was a choice of snacks, I chose almonds, thank you very much for the almonds and beverage. Happy travels, everyone!"
Cons: "They wanted me to check my carry on which could easily have fit under the seat in front of me."
Pros: "Why would you go any other way? Dependable service, complimentary in-flight wine, the world's best shortbread cookies, breeze through customs and the arrival gate is within walking distance of your hotel."
Cons: "Are you kidding?"
Cons: "Dirty toilet. Flight before us by Porter got delayed...all flights after also got delayed. ..poor logistics and no proper staffing at Newark airport."
Pros: "Cancelled with no reason automatically booked to another flight day later with 6 hour layover. No one to call as they send this out at 11 pm. Original flight was early AM"
Pros: "When we went to check in counter we were early enough to get on the flight before ours and we arrived hour and half earlier Make sure your carry on bag is 9kgs or less or you will have to pay to check it"
Cons: "Only 1 Agent at check in. Took a while to get through the line. Flight delayed."
Pros: "Friendly accommodating crew, always great service"
Cons: "Delays - there are always delays with porter"
Pros: "I liked the friendliness of the crew. Also I had plenty of leg room & a real surprise was free drinks even on a short flight."
Cons: "Each of my flights was late."
Cons: "We've been sitting on the ground in Toronto for an hour. When we landed they said no gates were available, which is moronic."
Pros: "Friendly, nice"
Cons: "Had to wait for luggage"
Pros: "Our 1 hour flight to Toronto City was delayed by 2 hours due to weather issues in Newark, but we got to enjoy the Porter lounge (free drinks and crackers)."
Pros: "They served beverages in REAL glasses, in their waiting room they serve FREE coffee"
Cons: "Seats did not recline at all"
Cons: "After my flight with porter airline my souvenirs that were glass were smashed.. I have been on many flights around the states with those exact souvenirs and nothing. I don't think they treat your bags with care at all"
Pros: "I was allowed to go on an earlier flight which enabled me to go out to dinner with my husband for his birthday."
Cons: "I didn't like the pressurization of the cabin. I find that I have a hard time with my ears pressurizing on Porter flights. I flew earlier in the day with no problem with my ears then I take the Porterr flight and my ears won't clear at all. I feel this type of aircraft doesn't pressurize well."
Pros: "Overall great experience after a hectic weekend in New York City! Very relaxing, check-in to Uber"
The plane was very warm and stuffy, overhead air jet running very weakly: disconcerting when Covid is still a real concern. ie: fresh air would be nice. On arrival, a 15 minute wait once the plane was stopped at the gate before the door was opened to let passengers leave. Then a 50 minute wait for luggage.
Cons: "Everything was great. Westjet is so much better than Air Canada!"
Cons: "no food available to be purchased. we left almost 2 hours later than scheduled and were very hungry."
Cons: "Cramped seats entertainment"
Cons: "Flight experience was the way air travel use to be."
Pros: "The dreamliner is an amazing plane. I really liked the window tinting feature it has."
Pros: "Very informed process of why delays were happening."
Cons: "Communication from you all. I missed my flight because of the terrible instructions and communication"
Pros: "Crew was excellent !! They ran a tight ship!"
Cons: "Seats need to be replaced ... no padding!"
Pros: "Exit row, bringing on my own booze"
Cons: "Lots of things, the industry is broken"
Pros: "Very nice crew. Seats were okay a bit tight, but, fine."
Cons: "Actually not much. Good value all around."
Pros: "westjet is the only way to go."
Pros: "An uneventful and comfortable trip, well.. as comfortable as any aircraft gets :)"
Pros: "Service was good. Reached our destination before scheduled time"
Pros: "That it was a direct flight. No delays. Friendly gate people"
Cons: "The snacks. The seats hardly recline. Baggage fees"
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Cons: "Flight was delayed 6 hours"
Pros: "Super friendly staff, on-time flight, good entertainment options; very satisfied"
Pros: "Always great services"
Cons: "Our flight took a 2 hours delay because of fueling error."
Pros: "The plane was clean, comfortable and the staff were good."
Cons: "WestJet was 30 minutes late to board. Also, if you're going Int'l during a peak moment, give yourself at least 2 hours to process your entry. It's crazy how many people are going thru JFK."
Cons: "No free food was offered on a 8 hour flight. I won't choose Westjet again."
Pros: "Hi. I actually am glad that the company is following up because I was having a hard time finding an email to contact. I actually came to kayak to book my ticket for Friday to go to London however when I got to the airport it says it was for Monday. Because I had to be at London the next day for a wedding i had to buy another ticket for almost 1000. I also couldn’t contact u so I’m emailing now. I didn’t get on the plane for west jet because I am already in London. I also have a screen shot that shows me that my flight details were for Friday however another email shows me that it’s for Monday. Even the workers at th airport were confused and felt strongly bad for me. I would like a full refund as well. Thank you. Please contact back. 416806-6530 or email me at email@example.com"
Pros: "Flight was good."
Cons: "Was boarding at C70 but only saw signs for 71 and C73. Asked Westjet staff where we were boarding and they told me (and others) that even though we were booked to take off from C70 we’d be departing from the gate labeled C73 and also labeled for a flight to Regina. Still got to Hamilton though."
Pros: "The stewards were great however no TV anymore and meals because of cost cutting was where we thought it was lacking."
Cons: "Refer to above :"
Pros: "trip was fairly smooth, flight was on time. Crew was polite and helpful."
Cons: "Trying to carry travel on luggage up the aisles is very awkward when the plane is already full or half full of people. seating should be done in a bit more order. back 5 rows, next 5 etc. Crew should have a better knowledge of the land masses flying over."
Pros: "I had been very sick the night before the flight and was so weak that I needed a wheelchair. The wheelchair helpers at both the Mazatlan end and Calgary were exceptional. They were so kind and genuinely helpful. I was very grateful. Also, your flight attendants seem to really enjoy their jobs. This is not the case on other airlines!"
Pros: "Crew & direct flight"
Cons: "Food selection & entertainment"
Pros: "Check-in and in-flight service was good; attendants were courteous"
Cons: "The cause of one-hour flight delay was not properly explained by crew"
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Pros: "a very calm flying experience. no bells and whistles but consistently friendly and mostly efficient"
Pros: "The flights were on time and the staff were polite and nice."
Cons: "Everything on a WestJet flight is extra and only the bare minimum is offered. There are no TVs in the seats and the seats themselves are small and jammed close together."
Pros: "friendly and relaxed crew, clean plane, on time"
Cons: "No entertainment center on plane"
Pros: "very smooth flight and friendly staff"
Cons: "We were delayed by roughly two hours, sat on the tarmac with no internet or other entertainment, services etc. This made it difficult as I was looking to get home on time and complete work in the air."
Pros: "Good service"
Cons: "Inconsistent and slow WiFi Entertainment system requires flash- so it is dated and insecure."
Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."
Cons: "Old 737-700, AC didn't work, no Westjet connect just the small screens that don't work very well and seats were very cramped. Sat on Tarmac for 45 min in 95 degree heat and AC was not working"
Pros: "Fortunately the plane was not crowded at 9pm and they made up for the 15 minute delay and arrived on time. Everything was pleasant and as expected."
Cons: "The bag of treat I got with my coffee don't remember what it was but it had no taste. I tasted it and discarded the rest."
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "Check in was fast, on time, landed early, entertainment worked"
Pros: "The crew were nice"
Cons: "The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal."
Pros: "Good cabin staff, friendly and helpful"
Cons: "Entertainment system didn't work properly and charging port only worked part of the time"
Cons: "At WestJet, Canadian PR are not eligible for on-line check in. WestJet make Canada PR travel on WestJet so hard. Air Canada, United all can do online check in for Canada PRs. Don't know why WestJet is so stupid and ridiculous... In flight, no flight map is available. So out-of-date."