The plane was very warm and stuffy, overhead air jet running very weakly: disconcerting when Covid is still a real concern. ie: fresh air would be nice. On arrival, a 15 minute wait once the plane was stopped at the gate before the door was opened to let passengers leave. Then a 50 minute wait for luggage.
Cons: "Everything was great. Westjet is so much better than Air Canada!"
Cons: "no food available to be purchased. we left almost 2 hours later than scheduled and were very hungry."
Cons: "Cramped seats entertainment"
Cons: "Flight experience was the way air travel use to be."
Pros: "The dreamliner is an amazing plane. I really liked the window tinting feature it has."
Pros: "Very informed process of why delays were happening."
Cons: "Communication from you all. I missed my flight because of the terrible instructions and communication"
Pros: "Crew was excellent !! They ran a tight ship!"
Cons: "Seats need to be replaced ... no padding!"
Pros: "Exit row, bringing on my own booze"
Cons: "Lots of things, the industry is broken"
Pros: "Very nice crew. Seats were okay a bit tight, but, fine."
Cons: "Actually not much. Good value all around."
Pros: "westjet is the only way to go."
Pros: "An uneventful and comfortable trip, well.. as comfortable as any aircraft gets :)"
Pros: "Service was good. Reached our destination before scheduled time"
Pros: "That it was a direct flight. No delays. Friendly gate people"
Cons: "The snacks. The seats hardly recline. Baggage fees"
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Cons: "Flight was delayed 6 hours"
Pros: "Super friendly staff, on-time flight, good entertainment options; very satisfied"
Pros: "Always great services"
Cons: "Our flight took a 2 hours delay because of fueling error."
Pros: "The plane was clean, comfortable and the staff were good."
Cons: "WestJet was 30 minutes late to board. Also, if you're going Int'l during a peak moment, give yourself at least 2 hours to process your entry. It's crazy how many people are going thru JFK."
Cons: "No free food was offered on a 8 hour flight. I won't choose Westjet again."
Pros: "Hi. I actually am glad that the company is following up because I was having a hard time finding an email to contact. I actually came to kayak to book my ticket for Friday to go to London however when I got to the airport it says it was for Monday. Because I had to be at London the next day for a wedding i had to buy another ticket for almost 1000. I also couldn’t contact u so I’m emailing now. I didn’t get on the plane for west jet because I am already in London. I also have a screen shot that shows me that my flight details were for Friday however another email shows me that it’s for Monday. Even the workers at th airport were confused and felt strongly bad for me. I would like a full refund as well. Thank you. Please contact back. 416806-6530 or email me at firstname.lastname@example.org"
Pros: "Flight was good."
Cons: "Was boarding at C70 but only saw signs for 71 and C73. Asked Westjet staff where we were boarding and they told me (and others) that even though we were booked to take off from C70 we’d be departing from the gate labeled C73 and also labeled for a flight to Regina. Still got to Hamilton though."
Pros: "The stewards were great however no TV anymore and meals because of cost cutting was where we thought it was lacking."
Cons: "Refer to above :"
Pros: "trip was fairly smooth, flight was on time. Crew was polite and helpful."
Cons: "Trying to carry travel on luggage up the aisles is very awkward when the plane is already full or half full of people. seating should be done in a bit more order. back 5 rows, next 5 etc. Crew should have a better knowledge of the land masses flying over."
Pros: "I had been very sick the night before the flight and was so weak that I needed a wheelchair. The wheelchair helpers at both the Mazatlan end and Calgary were exceptional. They were so kind and genuinely helpful. I was very grateful. Also, your flight attendants seem to really enjoy their jobs. This is not the case on other airlines!"
Pros: "Crew & direct flight"
Cons: "Food selection & entertainment"
Pros: "Check-in and in-flight service was good; attendants were courteous"
Cons: "The cause of one-hour flight delay was not properly explained by crew"
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Pros: "a very calm flying experience. no bells and whistles but consistently friendly and mostly efficient"
Pros: "The flights were on time and the staff were polite and nice."
Cons: "Everything on a WestJet flight is extra and only the bare minimum is offered. There are no TVs in the seats and the seats themselves are small and jammed close together."
Pros: "friendly and relaxed crew, clean plane, on time"
Cons: "No entertainment center on plane"
Pros: "very smooth flight and friendly staff"
Cons: "We were delayed by roughly two hours, sat on the tarmac with no internet or other entertainment, services etc. This made it difficult as I was looking to get home on time and complete work in the air."
Pros: "Good service"
Cons: "Inconsistent and slow WiFi Entertainment system requires flash- so it is dated and insecure."
Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."
Cons: "Old 737-700, AC didn't work, no Westjet connect just the small screens that don't work very well and seats were very cramped. Sat on Tarmac for 45 min in 95 degree heat and AC was not working"
Pros: "Fortunately the plane was not crowded at 9pm and they made up for the 15 minute delay and arrived on time. Everything was pleasant and as expected."
Cons: "The bag of treat I got with my coffee don't remember what it was but it had no taste. I tasted it and discarded the rest."
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "Check in was fast, on time, landed early, entertainment worked"
Pros: "The crew were nice"
Cons: "The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal."
Pros: "Good cabin staff, friendly and helpful"
Cons: "Entertainment system didn't work properly and charging port only worked part of the time"
Cons: "At WestJet, Canadian PR are not eligible for on-line check in. WestJet make Canada PR travel on WestJet so hard. Air Canada, United all can do online check in for Canada PRs. Don't know why WestJet is so stupid and ridiculous... In flight, no flight map is available. So out-of-date."
Cons: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Pros: "Check in was so easy."
Cons: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Pros: "A lot of seating space. very comfortable."
Cons: "You have to pay for wifi."
Cons: "We paid for meals that were NOT delivered"
Pros: "On time"
Cons: "Charges for everything"
Pros: "The crew were fine and the boarding was efficient."
Cons: "The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS."
Pros: "service was great flight was on time luggage came on time"
Cons: "Difficult to find check in at Copenhagen airport"
Pros: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Cons: "Obviously, no food or water in Economy."
Pros: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Cons: "Seats itself uncomfortable for long flights. Boarding process could be better."
Cons: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."
Cons: "SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance."
Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."
Cons: "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"
Cons: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Pros: "Crew was considerate, friendly and accommodating . Meals were quite nice as flight fare goes. And the variety of films to watch were great. Two thumbs up, SAS !"
Pros: "Pleasant and safe flught"
Pros: "The crew was so amazing and friendly!!"
Pros: "Convenience, timely procedures, comfortable seats, plenty tea or coffee"
Cons: "No Entertainment, no snacks included, only tea and coffee"
Cons: "Not enough characters to express my disappointment."
Pros: "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."
Pros: "Transfer desk was remote but once found, staff was very good"
Cons: "Haven't made it yet due to late flight/missed connection"
Pros: "Power plugs at all seats"
Cons: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"
Pros: "It was a normal flight, only a few hours long. The crew was very nice."
Cons: "Once again, just some leg, and arm space issues but that's to be expected."
Pros: "Safe departure, flight and landing."
Cons: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Pros: "Entire crew very attentive!! We ate like Kings!"
Cons: "Long layover in Newark! My fault for not noticing when I booked it!"
Pros: "Comfy seats. Good good service. Great video options."
Cons: "SAS staff seems sort of cold and cranky."
Cons: "This flight never happened"
Pros: "Late delay and no service from flight staff"
Cons: "Not water for children."
Cons: "Unexpected 70 euro baggage fee that I had no way to add online."
Pros: "Movie selection"
Cons: "The flight attendants were rude. Not once was water offered. Only one drink cart for >8 flight."
Cons: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."
Pros: "Good choice of movies."
Cons: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Pros: "Did not use their services much but the stewards seemed nice."
Cons: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."
Pros: "The extra leg room I paid for."
Cons: "The cost to change my flight"
Pros: "Nice meal, friendly staff"
Pros: "Easy boarding"
Cons: "No food option, Drinks are not free(international flight), no toilet paper"
Pros: "Easy boarding"
Cons: "No food option, Drinks are not free(international flight), no toilet paper"
Pros: "Comfy and good movies!"
Cons: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."
Pros: "Direct flight"
Cons: "Small seats"
Pros: "It was quick. Can't rate food or entertainment as I didn't use"
Cons: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"
Cons: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"
Cons: "Not enough room to work on laptop."
Pros: "The crew was very professional, upbeat, and helpful. The newer seats allow for more legroom, and the selection of a wide variety of on-demand movies."
Cons: "The inability to easily view and choose a special meal is a recurrent issue with SAS - even when contacting the airline directly to rectify this issue, the ball was dropped on the return flight, and the crew scrambled to find a replacement meal. On-line boarding continues to be an issue for Green Card holders returning to the US - why not explain that one cannot pre-print boarding passes and instead must go to boarding pass issues-line as soon as one enters the airport."
Pros: "Checking was simple . The waiting area was comfortable. The flight seats were convenient, and we arrived early."
Cons: "Weather did not cooperate, not airlines fault...."
Pros: "That we made it safely."
Cons: "Seats extremely uncomfortable. As soon as someone reclines the seat in front of you, all leg room is shot down. Crew was not top notch"
Cons: "It's as tight as WOW airlines and they are out of business. Knees crashing into the seat in front of you. Fly first class or a different airline."
Pros: "The check in and boarding was easy. I imagine if you were only going to Iceland for vacation this airline would be fine- just remember to bring food on board- one of the very few airlines not to serve food on transatlantic flights-at least you do get one checked baggage allowance."
Cons: "It was my fault not to book my flight earlier with another airline. I have taken this trip several times and every airline I’ve taken previously uses newer planes and serves some food, Icelandair charges large fees for even snacks!The engine noise IN the plane was quite disturbingly loud."
Pros: "Crew were very nice and friendly"
Cons: "Food Selection could be GREATLY IMPROVED!!!"
Cons: "Even though we were not rushed between flights, our luggage didn't make it onto the plane."
Cons: "Please provide good and reasonable price inflight food. Also seats were not comfortable."
Cons: "Uncomfortable seats"
Pros: "Overall nice service"
Pros: "Very speedy embarkation process"
Cons: "The seats weren’t comfortable, no snacks were offered at all unless you paid for food, & we had to get off the plane in Iceland on the runway & walk to a bus that took us to the terminal."
Cons: "I couldn’t book a seat or check in. I had to check in at the airport and my check in process was not smooth. The seats were incredibly small. The crew was not friendly"
Cons: "Seats were uncomfortable; no complimentary snacks."
Pros: "I like we had more room. How’s that possible for a shorter flight?!?"
Pros: "I love that the crew hands out water bottles as passengers board the plane. I also appreciated that during the drink service, one of the flight attendants not only gave me a drink but offered to refill my water bottle as well. I hate having to ask for water (especially because it usually comes in those tiny cups), and I also hate having to be dehydrated during my flight."
Pros: "Good leg room for an economy flight"
Pros: "Friendly crew, boarding and deplaning was very smooth."
Cons: "Limited legroom, cabins could be more accomodating."
Pros: "Good service and good seats"
Pros: "People were nice"
Cons: "No food even on a transatlantic flight. Seats small"
Pros: "Getting through security and boarding was very fast and efficient. Left 15 minutes early since plane filled up so quick."
Cons: "The flight is six hours and a complimentary meal is not provided. Planned to buy their hot meal but they ran out halfway through the plane. Having enough food for the whole plane is a must."
Pros: "No pillows or blankets in seats, had to get your own or ask."
Pros: "I got to my destination safely"
Cons: "I paid a ridiculous amount for it"
Pros: "The crew was nice"
Pros: "Planes are nice. USB charge ports and entertainment is awesome."
Cons: "Boarding process needs more organization. It was basically a free for all."
Pros: "The flight was pleasant."
Cons: "The baggage check was a problem. Self check is at Keflavik airport is required. After printing the self check tags all of the baggage drop point systems failed for about 30 minutes. After repeated re-boots the systems would work intermittently. Initial check in to the gate took about 90 minutes."
Cons: "We were delayed for over three hours and stuck on the tarmac with little to no updates. Needless to say, we missed our connecting flight to the final destination and were not treated kindly upon arrival by the "help" desk. I am an experienced and regular traveler, but I will most likely never fly Icelandair after this."
Pros: "They had great menu options. Good price on alcohol if you want to drink also a really superb selection of spirts to choose."
Cons: "Small aircraft should not put three people to a row."
Cons: "Doing things on time seems to be a concept they don't grasp; boarding seems to happen at the time they state for departure (but that isn't what your ticket says). Explain to me how you can have all your big flights departing at the SAME TIME? Gates are close together for big flights with very little seating area so people are milling about confused about which line is which and not wanting to sit on the dirty floors."
Pros: "Nothing except watching deadpool."
Cons: "The flight was extremely uncomfortable. Almost no one was able to get comfortable enough to sleep during an international overnight flight. The plane's cabin.temperature was extremely hot, and made sleep or even general comfort impossible to achieve."
Cons: "They did not call for rows so it was mass chaos especially when our gate line crossed with another boarding at the same time. They have a lot of flights leaving at the same time and it could be a much better boarding process."
Pros: "Safe and pleasant."
Cons: "I arrived my destination 24hrs late. 2 unplanned stopovers. Terrible experience."
Pros: "The flight was smooth and quick. There was a lot of room on the plane."
Cons: "There was some confusion at the Iceland airport because there were two gates areas close together that provided a place to wait for a bus to take passengers to the plane. Our flight was delayed and there were no announcements until after it should have taken off. In the end, it was only delayed 50 minutes. There were people from another flight mixed in with our line and they nearly missed their own plane. It would have reduced stress to have more direction from the staff."
Pros: "The flight was in time"
Cons: "No dinner or breakfast include."
Cons: "No food and the movie selection"
Pros: "Uncomfortable plane."
Pros: "Had a great experience with Iceland Air from JFK to KEF. The ticketing agent was helpful, courteous, and prompt. No complaint with the check-in process. The plane was clean and comfortable with friendly staff. The flight was ahead of schedule and we even arrived at the gate withiout any issues. Would definitely fly Iceland Air again!"
Cons: "Non-smiling and unfriendly flight attendants in Business Class. A delayed bag had all my fiancés clothes. Bag was supposed to be delivered next day, but it may take 3 days. Icelandair staff are not making it a priority. Very long wait times on their customer service number too."
Pros: "Good service. Good onboard entertainment. Good seats"
Cons: "I wish I had more leg room"
Cons: "Although I paid for a confirmed seat and chose my seat 6 months in advance, when 24 hour check-in rolled around I was told I had been moved to standby and would thus only have a seat if there were any left once everyone else had checked in. I had to wait until I arrived at the airport the day of to even find out if I had a seat. There were only two left when I checked in, so I just barely got on the flight. I had originally chosen a seat next to a friend traveling with me in the middle of the cabin, in the end I got a seat in the very back of the plane- no room in the overhead bins since they were reserved for flight equipment, couldn't recline, and was right by the kitchen, so it was too noisy to sleep. When I called customer service to try to fix all of this, in the middle of explaining my problem (after waiting on hold for an hour) I was told to stop talking and that it was the rep's turn to talk. In addition to not getting my problem resolved, he hung up on me! Worst treatment I've ever received on an airpline, and I've flown thousands of times on dozens of airlines. Once this trip is over I am never flying Icelandic again!"
Pros: "food in terminal was over priced and poor quality deplaning via stairs was ugly and being bus to terminal was bad, when we arrived at the terminal we could not get in then we were locked in a hall way"
Cons: "It's fine if you miss your connection in Iceland to France because you can wait around for the next flight 8 hours later. If the original flight didn't have a delay of 1.5 hours things would have been smooth. Every flight from Icelandair was late and they don't give you an update as to why. The crew told some white lies to make us believe we wouldn't have a problem making our connection."
Cons: "In flight entertainment systems did not work. Service came once very late into the flight. Our flight was delayed, and when we asked about our connecting, we were told over and over that the next flight was also delayed, but upon arrival we realized it was not... We missed our second flight and were rerouted through a much more efficient airline."
Pros: "I liked the idea of having a layover in Iceland."
Cons: "Really, this airline sets a new level of bad amongst a skyfull of many bad airlines. It's no longer worth the little money saved (very little) to fly on this airline."
Pros: "Cabin was new and spacious. Good free entertainment selection. Free checked bag."
Cons: "Flight was delayed two hours"
Cons: "I was delayed 9 hours due to a strike, including a 7 hour layover with no offer of compensation or assistance."
Pros: "it was on time"
Cons: "you had to pay for everything...."
Cons: "I spend a lot of money on tickets and it seems like a glass of wine would be a nice gesture by the airline to say thanks for coming, we are glad you are here, relax."
Pros: "A surprising amount of legroom! The flight was incredibly well managed. We were well taken care of and everything was prompt and efficient."
Cons: "The gate at Keflavik had nowhere to sit. I prefer some sort of included food, but all of it requires payment--even little snacks."
Pros: "Literally nothing."
Cons: "It could have happened."
Cons: "nothing - service for the money was top notch"
Cons: "The flight was cancelled."
Pros: "Seats had tv monitor"
Cons: "Check in was horrible and inefficient. The seats are smaller compared to most major airlines (Delta, AA, Air France, KLM)"
Cons: "My window seat didn’t have a window"
Pros: "New clean plane"
Cons: "Limited leg room if unable to upgrade. Unexciting food."
Pros: "Service and entertaiment"
Cons: "Delayed 1.5 hours and a few people missed connections."
Pros: "The crew made the flight quite pleasant"
Pros: "Short flight"
Cons: "Nothing - don’t expect too much on short flight"
Cons: "The configuration of seating in business class allows for no privacy and my connecting flight just had food and front seats for business class. Our three across seats were the same as everyone else."
Pros: "Gave me a bagel before landing."
Cons: "Boarding process was disorganized, no one helping adjust suitcases to maximize space (one guitar laid on its back instead of standing on its side took an entire bin instead of half), the flight attendant woke me up to lift my seat back because the person behind me wanted to eat. Their flawed design is not my problem."
Pros: "It went well . No problems."
Cons: "We couldn’t get on the flight. We arrived late because of an earlier flight but were at the ticket area before this flight even started boarding. Our boarding passes would not print at our departure location and I wasn’t able to check in online for it because it kept linking to the American Airlines website for checkin. We tried to print our boarding passes at the kiosks but it said we needed to seek assistance. We were misdirected to the ticketing/rebooking line which we sat in and watched the board change to boarding and later gate closing. There were only two agents at the desk helping the completely full queue. We were told that our reservation was apparently already changed to a later flight for some reason. Being delayed seven hours is a great way to start a honeymoon off."
Pros: "Crew was friendly"
Cons: "We had a 30 minute delay for technical reasons leaving JFK and then spent 60 minutes taxiing/waiting to takeoff. During the flight the pilot made up about 15minutes but then a Heathrow circled for 20 minutes this caused us to miss our connecting fight what are it worse is that BAnever todos we had issued our flight even though they knew but the time we landed that we could no take it through security in time . It wa very confusing trying to figure out that we had to reschedule and where and how to do it."
Pros: "Ease of boarding"
Pros: "Comfy, but small seats. Good food, nice crew"
Cons: "Small, old, buggy entertainment screen. Seats very narrow"
Pros: "Nice professional crew"
Cons: "The plane was dirty"
Pros: "Not yet done."
Cons: "My American partner's passport expires 2 months after our return to the US. Unfortunately, the French issued a year ago the following rule: to enter France, the foreign passport must not expire at least 3 months after the return date. British Airways let us fly to London, explaining this to us, how it would be on us if there were problems further down, and that we would have to get our luggage in London. We chose to fly thinking it would be OK, we had listened to an online person who had had the same problem and the French later told him they would have let him in, also I am myself a dual citizen of France and the US, plus I am autistic, an invisible disability (in my case) that makes it impossible for me to travel alone. I usually do not even say it since not much is understood -by those who do not have it- on how to accommodate it However in London BA did not allow my partner to go on. Due to the fact yesterday was Easter Monday, the American consulate in London was closed. We have spent the night in a nearby motel and now, the next day, I am waiting alone back at the airport with our 2 large suitcases while my partner is at the American consulate. We are poor, do not have phone, currency or charger for England, and I do not do well with stress, so it is difficult. Now we cannot easily reach one another. We hope to be able to fly on a standby basis (that's what BA told us we could hopefully do) later today. Sorry for this long letter, I hope it does not bore whoever reads it (if it is even read :). Anne-Laure"
Pros: "Arriving in Paris"
Cons: "They have a fare that does not charge for Regular Bags....we booked it unknown toy us assuming we each could take a regular bag for no charge....well we have ended up paying an extra 400+ pounds for our bags to go each way to Paris and it has ruined our first time to Paris. The fare online was foreign to us and deceitful being from the US in every way. No one could even work with us or was willing to make a decision but everyone seemed to agree while still charging. No more British Airways Deceipt!"
Pros: "very comfortable but because it was not a full flight"
Cons: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."
Pros: "Modern individual entertainment stations. Comfortable leather (or perhaps synthetic leather) seats. Friendly helpful crew."
Cons: "I was seated between 2 people, and it felt like very little space."
Pros: "on time, easy flight, comfortable, fairly priced"
Pros: "The plane was not full and therefor gave us an opportunity to spread out."
Cons: "No complaints as this flight was pretty empty we had all the room we needed"
Cons: "Unable to book a seat in advance"
Cons: "I would have preferred a larger breakfast. For a flight departing after midnight, a dinner was not necessary—but a good breakfast was!!"
Cons: "When I got to London British airways refused to board the plane that was originally scheduled to leave for Warsaw because there were not enough passengers. That happened twice. I was at the airport for over 12hrs and the airline didn't offer an explanation at all or even a food voucher. It was tortourous"
Cons: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Pros: "Extremely pleasant crew!"
Cons: "Very crowded flight and plane."
Pros: "Glass of wine"
Cons: "Old plane - good horrible no are room"
Pros: "The staff"
Cons: "The food, the seats were old and cramped and i could feel every movement from the ppl behind and actually got shouted at by the man in front of me because i put my water bottle in the pouch in my seat. He thought i was punching the seat. inflight entertainment was brutal, limited selection of movies and bad ones at that. The screen was old and pixelated..... Food was bland and not edible. It was a red eye and we were not given eye masks, toothbrushes or ear buds. Horrble experience ill never fly BA again"
Pros: "The crew was very attentive"
Cons: "The flight was a bit delayed. Overall a good experience!"
Pros: "Pilot announcements"
Cons: "Poor customer from flight attendants"
Pros: "Crew polite"
Cons: "Boarding was chaotic"
Pros: "It was on time and transfer was easy"
Pros: "Nice cabin crew"
Cons: "Old media system and plane"
Pros: "A lot of space for legs"
Pros: "Chair room"
Cons: "No free food"
Cons: "It has been a week and British airways still hasn't delivered my suitcase."
Pros: "Food was tasty"
Cons: "I was not able to select my seat until 24 hours before the flight without paying, which I think is ridiculous. Once I checked in 24 hours before, I was still not able to select my seat. The problem was related to me booking through a partner airline. The partner (American Airlines) couldn't help me because they couldn't access the BA seats. And BA couldn't help me on the phone to select my seat for some other reason (I can't remember). I had to wait until I got to JFK a few hours before the flight, by which time all the seats were filled and I was stuck in a middle seat. Basically, I think there needs to be better communication or coordination between BA and their partner airlines to help customers before the flight, and also it is absurd to charge $35 to choose their seat."
Pros: "The food and entertainment options were both above average."
Cons: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."
Cons: "British Airways didn't have my leg of this flight (London to Paris) as part of original checkin from Austin to London. As a result I stood in Customer relations line for 90 minutes, missed my flight, and was separated from other member in my travel party who didn't experience same problem and we were both on same booking confirmation"
Pros: "When I finally got on the flight."
Cons: "That we were delayed overnight. Wrong plane with wrong crew. No communication to the passengers."
Cons: "Seating was not comfortable."
Pros: "Entertainment system functionality and selection was excellent."
Cons: "Tv screen does not tilt so when person in front puts their seat back it makes it hard to see. Probably only a problem in economy."
Pros: "Took off and landed on time. Very decent plane food."
Cons: "Lay flat beds in business are not terrific."
Pros: "Crew very good nice fligth too"
Cons: "Transfer time in Lisbon"
Cons: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."
Cons: "We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat."
Pros: "New plane, clean, entertainment system was state of the art."
Cons: "The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent."
Cons: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."
Pros: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Cons: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"
Pros: "Plane was clean & crew were kind"
Pros: "The staff, the linens, the fruit"
Cons: "Bigger bathroom, more padded seat with adjustable bolster"
Pros: "Everything was very good."
Cons: "Everything was good"
Cons: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Pros: "Much better than I expected, will fly again with pleasure."
Pros: "The business class seating was very comfortable and the flight attendants were super friendly and helpful. A good list of movies."
Cons: "Shame that the lounge at the JFK airport was closed."
Pros: "The fact that it was a direct flight."
Cons: "First of all, I would like to start by saying that I flight with TAP very often. I guess you can check on your system. I had good experiences in the past and actually recommeded to friends/family. I hope this flight was an exception. A few things were not that good this time. 1) First of all, the online check-in wasn't working until a few hours before the flight, and I didn't even give me the option to choose my seat. Once in the plane, I noticed plenty of empty seats in several areas of the plane. I could have had a much better seat. Also, the fact that the price of the luggage in the ticket is not included is insane! They let you know right at the boarding area. Another 100 plus dollars in addition to the 1,6000 that I paid for the ticket. Incredible!! And they only gave us 15 dollars voucher!! 2) There was a 2 hours delay due to a storm in the south of the USA. Although I am fully understandable with the fact that this situation is out of hands for the TAP company, is it in their hands the care and wellbeing of their passengers. As previoulsy stated, I received a 15 dollars voucher to use becasue of the delay. At any airport, for any decent meal, you will pay a minimum of 25-30 dollars. All items are more expensive. While waiting in the gate to board, we were not offered with snacks, water, etc.. additionally, no announements or updates at all. 3) I had a very uncofortable situation with one of the filght attenders. Male, very tall, dark hair and dark skin. When distributing dinner, I found the way he approached me very disrespectul, ironic and dismissive. ZERO customer services and he is actually the face of TAP in these planes. Unaceptable. I have to look all the way up to him, he wouldn't make an effort to band a bit (of course, not completely) to at least try to hear what I was saying. He was requesting me to speak loud but he would not make a minimum effort to get close to me. His demeanor and attitude made me feel very upsted... abuse of power... to the pooint that I ended up not taking the meal. No manners at all. He should understand that after hours of waiting (check-in usual time plus the 2 hours delay) we were all very tired. Particularly at that timeof the day. Some of us where up for since earlyi in the moring and you could tell that most of the passengers were exhausted. The second we got into our seat, we all used our blankets and try to sleep. He was not empathetic or councious about that. I felt very uncomfortable. Both of the girls that were also in the back area of the plane, were also lacking manners and customer services. I don't know.. other times was much better."
Cons: "I paid to select my seats which were 2 window and two aisle seats. I was assigned 2 aisle and 2 middle seats. I paid extra to acoid middle seats and I would like a refund."
Pros: "All except for service to handicapped."
Cons: "I mad reservation listing that I needed wheel chair assistance due to walking limitations. Upon flight arrival no service was provided not was it provided on my return trip."
Pros: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Cons: "Bags didn’t arrive"
Cons: "CRew was rude. Food was poor.checked baggage fees exhorbitant"
Cons: "TAP seems to have trouble landing at its own global hub. Three hours wasted in Porto before the traffic over LIS had cleared up. First time TAP, last time TAP."
Pros: "The food and entertainment was good. We got into the plane ver quickly and we were seated towards the front"
Cons: "I have been flying for a while but it is so difficult to find out what fare class you have. the website is not helpful with bag check in information. $90 is way too much to check in a bag especially for an international flight the line at Lisbon for passports is way too long"
Pros: "The crew was very nice, we boarded on time and landed a bit early which was nice. We recieved little snack packs that had a sandwich and a granola bar or fruit snacks and a juice."
Cons: "The seats were not very comfortable to sleep on for 6 hours as they didn't recline back too much but that is to be expected in 2nd class seats."
Cons: "Kayak needs to inform us passengers that the price doesn’t include checked in luggage. It’s a very unpleasant surprise to find out that one has to pay 180$ on top only to have luggage. That’s unacceptable"
Pros: "Cancelled our flight, at 4am. Did not give a reasonX"
Cons: "I booked these tickets for my friends Jamal Wiggins and Anthony Maxwell and they are still Lisbon. They are still in Lisbon! Their flight, 1306, had been delayed for almost 6 hours. The gate keeps changing and they've been getting ther run around all day. No food vouchers. This is horrendous. I am here at Prague airport. We only have a few days here and now one day is gone. They should be reimbursed! We are paying 400 euros for hotel rooms that aren't even being used because of this delay."
Pros: "Disorganised boarding and staff not efficient Plane was not cleaned until passengers arrived at plane and waited in buses while they finished cleaning, waited standing approximately 30 minutes at plane on bus"
Cons: "Tha total absence of hard alcoholic beverages, no moderate cocktails"
Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."
Cons: "Need to pay extra for everything...bags, seats.Very bad practice for entire industry. Should pay $50 extra per flight and mandate that all bags, except hand luggage be checked in."
Cons: "Seat comfort"
Pros: "Plane and comfort"
Cons: "Food and entertainment needs to be better. The transfer over to cologne from Portugal was a bit hectic due to customs and we just made it in time for our flight. Need a better system to verify the passports."
Pros: "The crew"
Cons: "Seats and food"
Cons: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."
Cons: "TAP says they're partners with Jet Blue until something goes awry. didn't work as a team to troubleshoot on how to get me to Rome on time or even on the same day. missed a day of my trip. didn't compensate, didn't troubleshoot until too late. didn't work to make it right as a team. wouldn't recmmend"
Cons: "Limited leg room."
Cons: "childs crying, no sleep, but what can we do right?"
Pros: "I gave up fighting with you and TAP to recover this error that was made a moment after I booked thinking it was to Brussels. I will think twice before ever giving Kayak or tap my business and blog you both to Facebook."
Cons: "The fact that it is impossible to speak to a human to correct this mistake"
Pros: "Servis was perfect, food was even better than with British airlines. I very like that Portugal crew were much more nice and hospitable than English crew."
Cons: "any unlikes."
Pros: "Very convenient"
Cons: "There is no food"
Pros: "Late night dinner provided and morning snack"
Cons: "The seats are really hard to sit on (no soft at all) and seem to be made for very short people, so not enough leg support. I was glad it wasn't a 9 hour flight."
Cons: "NO Options for vegetarians. main curse and snacks were with meat."
Pros: "My flight between Lisbon and New York was very comfortable. I've been flying mostly emirates lately, which is fantastic, so I didn't have high hopes but was pleasantly surprised! The food was good and the seats were very nice with plenty of leg room. I was also happy with the entertainment selection."
Cons: "Nothing comes to mind."
Cons: "Sandwich served was a bit bleak but it was served with a glass of wine!"
Pros: "Everything was perfect. More than I expected and would certainly fly with them again."
Cons: "Could have a vegetarian option for the flight."
Pros: "There really is nothing I can complain about. The staff was friendly, the seats were comfortable, the entertainment was good, even the food was wonderful. And all for a very reasonable price!"
Cons: "The boarding process was a little confusing, but it wasn't that bad."
Pros: "Timely check-in, on-time arrival, prompt disembarkation using 2nd stairway at back, courteous service."