Find cheap flights from Los Angeles to New York

"Very disappointed and unprofessional so disrespectful"

"No dinner was service"

Pros: "Check in and flight had ample space. Very relaxing."

Pros: "Almost everything. Some highlights: Seat comfort and its design elements for smartphones and tablets, cleanliness overall, legroom, quality of service, timeliness, terminal/gate in LAX."
Cons: "I’m nitpicking: the mid-cabin economy restroom is too small. Its rubbish bin was also full and had clearly not been emptied in LAX. There weren’t any sweet snack options."

Pros: "Good chill crew"

Pros: "Efficiency"
Cons: "Having pens to fill out information upon Mexico arrival"

Pros: "Good snacks"
Cons: "Seating was no good"

Pros: "Organización y rapidez"
Cons: "Un cafe"

Pros: "Yes"

Pros: "Clean and friendly staff"
Cons: "All great"

Pros: "Fast baggage pick up."
Cons: "Could use more luggage space"

Pros: "Over all experience"
Cons: "Lounge at LAX"

Pros: "yes"

Cons: "Good experience"

Pros: "Fast quick and Easy"
Cons: "Nothing"

Pros: "Great service, easy logistically even with an international connection"
Cons: "No complaints!"

Pros: "Service"
Cons: "Seat, IFE, leaving on time"

Cons: "The Flight Attendants were very kind and super attentive!"

Cons: "They shouldn’t charge for snacks and offer some form of entertainment in an almost 6 hr flight."

Pros: "Comfortable seats and smooth red-eye transcontinental flight."
Cons: "If there weren't a 15-minute delay due to maintenance."

Pros: "Nice crew"
Cons: "The crew did it’s best but there was 2 hours delay due to issues at San Francisco airport."

Cons: "flight delayed 4 1/2 hours!"

Cons: "There were no tv monitors on the board of the plane."

Pros: "clean and good plane"
Cons: "unfriendly crew"

Pros: "First time on Alaska. Smooth flight, quick boarding and deboarding."

Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."

Cons: "So, this plane was a Virgin America aircraft taken over by Alaska since the merger. My fiance and I were on a red eye non-stop to Philly from LAX. That said, the plane was in terrible condition. The seat back in front of my seat was broken and hanging down on my knees, there was no opportunity for entertainment unless you brought your own plug in headphones (none on the plane to use or purchase), we purchased upgraded seats and when we checked in the night before were told they were not available and we would be in economy (still waiting for that $200 refund 7 days later), the arm rest between our seats was broken and would not stay up, the headrest of my seat was broken and there was exposed metal, and when we purchased champagne to celebrate our vacation it was warm. One other item I noticed was the woman across the aisle's seat would not sit upright. She was asked to move to another seat for both take off and landing. Not sure if this was a Virgin America crew of Alaska, but terribly disappointed iin the crews lack of care and would not fly them again across country if this is what is to be expected."

Cons: "We have been stuck on the plane for an hour and have not received any exact communication as to why. The flight attendants were also giving people a hard time about using the restroom when the plane was not even moving. Worst flight of my life."

Pros: "On time comfortable pleasant staff"

Pros: "Left on time, boarded early"
Cons: "No snacks!"

Pros: "It was the most uncomfortable flight I have ever taken. Plus most of the passengers were walking constantly up and down the aisle and stepping or bumping into me. I sat in the last row of the plane."

Pros: "I liked the price of my ticket. I liked the app. I felt like the plane was clean and very comfortable."
Cons: "I didn’t like that both my flights were over booked so boarding took a lot longer then I expected. I didn’t like that the on board ordering system offers free earbuds, yet the flight attendant said they did not have any. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didn’t even make eye contact. When I was getting off of the plane. That same flight attendant was sitting in a first class seat scrolling through her phone again, she did look up to thank us though. Overall the plane was nice, but the I wasn’t disappointed with the flight attendants service"

Pros: "Fast flight and pleasant crew"

Pros: "The seat and entertainment"
Cons: "The charge of food I only had cash and my cards did not work so o had to stay hungry all the dam flight"

Pros: "Excellent boarding arrangements. Great selection of entertainment shows. Crew were good hospitable."
Cons: "Seats were too bad. Half the seats on the flight were not able to be pushed back. Uncomfortable journey. Food selection wasn't the best. Also the quality could be questioned."

Pros: "It was excellent. They even waived the baggage fee!"
Cons: "Nil"

Pros: "The flight itself was good."
Cons: "Delayed flight, should've offered free snacks to customers"

Pros: "service excellent"
Cons: "Alaska lounge sub standard"

Pros: "Nothing."
Cons: "They separated my seat with my 2 years old son, far far away. My 2 yo son got the seat in row 13 while mine was row 23. Then the front desk staff could only help to switch to row 12 and row 13. We’re still not together. That’s horrible. Then when we got on the plane, I asked people around if they don’t mind to switch their seats, but still not working well. The flight attendants didn’t help at all. Just saying, “this is the best we can do.” What did they do? They didn’t even help me to work it out. Then one of the front desk staff came onto the plane and help me out. My son and I finally sit together. But the overall experience sucks! Alaska Airlines needs to train their crew to have more emphatic to the passengers."

Pros: "Good flight"
Cons: "Delayed for one hour, virgin America planes are getting old. Remote was broken"

Cons: "We arrived at the airport 5 minutes (NO more than that) after the one hour check in time to fly international going to Mexico. We were told we had to wait in line to speak with someone to print a boarding pass. There was an extremely long line with only two employees helping. We then asked if we could get our money back being that if someone has specially helped us with our case only being 5 minutes late to check in, but they declined. We had to book an entirely different flight and still have not gotten our money back. It was very stressful and unprofessional and had someone actually helped us, we would’ve arrived at our destination at the proper time we worked so hard for. I know my boyfriend and I weren’t the only people with his problem because two other families ran into the exact same avoidable problem. It felt very unprofessional. It ruined a familys vacation and caused the poor children to cry because of the lack of accommodation. We would love our money back but not sure you guys will even do so. Very disappointing."

Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."

Pros: "Flying Alaska airlines is always something I have a bittersweet relationship. I love almost everything that Alaska does to improve their airline. Their wifi is some of the best in the US and its very affordable. Their "picnic box" snacks are awesome and unique, better than what you will find elsewhere, they have USB and full AC outlets at every seat, and their rewards program is the best in the business. By all accounts, AlaskaAir would be my favorite airline out there. But the staff that Alaska hires is just so terrible. Everytime I fly with them, they have simply the worst staff. Pair this with some of the best features of any airline and it leaves me scratching my head on whether or not I want to fly with them or to fly with an airline like Delta which might have fewer frills, but offers much better staff to help you."
Cons: "The flight attendants were maybe the worst on any flight ever."

Pros: "Well, since you're asking, what I truly liked and enjoyed was being able to sleep comfortably undisturbed on this early morning flight from blast off to splash down. Comfy seats, no yakity-yak seat neighbors, no pesky flight attendants waking me to offer coffee, and a tidy restroom when needed. Just a happy flight. There, is that 50 words?"
Cons: "What I don't like is having to tell you what I like and don't like about taking a trip on an airline. Suffice it to say, we made it and that is never a small accomplishment for which I am always genuinely grateful and appreciative to the pilots, the crew, the engineers and builders of these large metal tubes with wings that continually and mostly consistently manage to defy the laws of gravity by propelling groups of human beings across large stretches of land and over water. Why wouldn't I be happy?"

Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"

Pros: "I love the upgrade option to Premium class and the snack box that comes with it is great! Staff was friendly and efficient."
Cons: "Only one thing: when using the kiosk to get my boarding pass and upgrade, it doesn't specifically state to insert and quickly remove my credit card, so I'm waiting waiting waiting and nothing is happening and I start over and still nothing, so I go wait in line at the desk that solves problems only to learn that small detail and then the clerk said he couldn't take care of it for me and sent me back to the kiosk! What a pain! I'm sure I'm not the only one this has happened to. How hard is it to put clear instructions on the screen? please and thank you!"

Pros: "Alaska Airlines continues to do it rite! To my surprise, while checking in my 60 lb bag of surfboards, I was only charged $25, not the already low price of $75 I am usually charged. This new discounted price enabled me to save $100 round trip on board charges. Unlike other airlines that charge $100 Per surfboard, Alaska Airlines has implemented a program that serves the sports enthusiasts. From surfers, golfers, hunters, fisherman, and so on. Our gear goes with us for a fantastic price. Also, the food is actually pretty tasty too & the flight attendants treat you well."

Pros: "Found the crew to be friendly and relaxed. The plane was fairly new. Overall, it went fine as long as you understood it was going to be simple offerings."
Cons: "Apparent aggressiveness to get as many carry on bags paid for by the ground staff measuring with a measuring tape all bags. I've never seen anything like it. My bag was fine. Then, when they started to take fees you had to come back and pay. It wasn't done right then. The ground staff was minimally helpful. Flight amenities or not, pay for headset and having more than 2 TV shows and 2 movies cost you an up charge even on an overseas flight. One choice for dinner.- pasta so it was vegetarian. Breakfast was a sad roll, one small piece of cheese and ham, and fruit that was that questionable. Overnight flight, pillow no blanket in Economy. Seats hard and leg room was tight. Their Economy plus and business looked a much better way to go."

Cons: "The website wouldn't complete online check in so I arrived early (0415 for a 0600 flight). The kiosks were mobbed and several were not functioning. Only one poor staff member was there to assist literally hundreds of irate passengers. The line for check in at the desk with live assistants was also several hundred people long. I finally got my boarding pass and bag tags at 0517. Then the bag drop off was broken. One poor staff member with an I pad was trying to scan all the checked luggage. I was directed to leave my bags against a wall and hope that they would make my final destination. Obviously people were anticipating not having luggage at their destinations and were opening bags to remove a few items of clothing. I finally got to the tsa check point at 0533 and begged my way to the head of the line (thank god for global entry and tsa precheck! And a thank you to all the people at lax that let me jump the queue) The flight itself was lovely. I slept until landing. Alaska airlines, please hire more staff."

"The worst costumer service"

Pros: "The crew was very hospitable."
Cons: "N/a"

Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"

Cons: "Movie selection was minimal at best and my tv screen kept malfunctioning. Volume and brightness would turn all the way up or just shut off completely"

Pros: "It was a smooth flight"
Cons: "More food options"

Pros: "It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain"
Cons: "Nothing everything was great"

Cons: "Add Subtitles to the movies at list in English thanks Tzach"

Cons: "Great Airline... Need more options to select in Complimemtarry Healthy Snacks ..."

Pros: "Crew was very helpful"
Cons: "MULTIPLE DELAYS"

Cons: "On time,Effeciant,and fast."

Pros: "Because of the gov’t shutdown I arrived early fearing the worst of delays and to my delight there was ez pz entry into the airport getting through security was relatively easy and although there is no longer curbside check in it was not crowded few long lines and once I mastered the kiosk .. got my boarding pass and tag for a checked bag .... ez and no long line"
Cons: "I don’t like the fact that Jet Blue has nobody to help with getting your boarding pass and bag tags .. for seniors like myself who sometimes need digital Aylin .. no Personnel to help and if itvwasn’t For a delightful savvy young woman whom I asked for help I’d still be at that kiosk when I travelled Alaska sirlinescthey had people there to assist you"

Cons: "the only discomfort is trying to sleep"

Cons: "30 min delay"

Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."

Pros: "I always shop on kayak. It's reliable because of the consistant results."

Pros: "My upgrade"

Pros: "Crew was nice. Took off on time."
Cons: "A little wobbly on the landing. Felt like I was going to be sick. Crew could maybe enforce opening up path to the gate a bit more. People that get in the way of those called to board."

Pros: "Food"
Cons: "The scren was not working! This was a bit upsetting at my flight was 5 hours."

Cons: "Crew member was rude"

Pros: "Flight attendants super friendly quick flight good tailwind 4hr 40min another homerun JetBlue see you again soon"

Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"

Pros: "The flight itself was fine. Food pricey but good enough. Seats are comfortable. WiFi is intermittent. Cabin crew basically OK."
Cons: "Contradictory and incomplete texts about a 1.25 hour delay in departure time. Text should say to arrive at original time. Almost missed the flight because text did not say that. Got 2 different texts within minutes, one with incorrect info. Why did I have TSA Pre-Check status on the originating flight but not on the return flight? Not enough overhead space, and cabin crew wasn’t helpful in finding space. Flight 30 minutes late, but probably not JetBlue‘s fault."

Cons: "I got to the airport just to find out that the airline cancelled this flight. I had to repurchase an already paid for flight Again! $1019!!"

Pros: "Free WiFi but couldn’t turn off the white screen in front of my face after done using it"
Cons: "Lack of professionalism with crew. Could not understand the overhead announcements from the one stewardess. Sounded like she had a mouthful of marbles Picked up trashonly once at the very end of flight (5 hr flight). Offered drinks n food only once. Had no earplugs for WiFi"

Pros: "The staff and good selection"
Cons: "My entertainment system did not work and the person sitting next to me took up part of my seat"

Pros: "The flight going from LAX to NYC was considerably better in terms of service. Staff was more accommodating, friendlier, and over all more pleasant."
Cons: "Our flight returning from NYC back LAX wasn’t Pleasant at all. The staff was rude, unaccommodating, seemed angry and as if they didn’t want to be there . Any request made by a passenger seem to annoy them. A lot of the time they never even followed through with the request."

Pros: "Snacks were good."
Cons: "Thought I was going to wait all night for my luggage. No reason it should take an hour at 1 am. Totally unacceptable. I paid for the service."

Pros: "Crew was friendly and attentive, boarding was effortless on a full flight; appreciated free snack and no push back when I wanted two."
Cons: "I resent the fact that I have to pay for the earbuds to watch “free” movies. That should be complimentary since I am sure very few people would need it due to wide spread personal use of those. For some of us, older, we do not necessarily walk around with “hip”earbuds."

Pros: "Seats are roomy, plane was newer and boarding was fast."
Cons: "Only direct TV, no movies"

Pros: "The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication."
Cons: "No comments to provide"

Pros: "Entertainment was great! Great selection of movies!"
Cons: "The earbuds are terrible, I personally don't do well with that style - i would do research to see what the most universal type head phones are used because these were the worst. Also the control to my entertainment was on the right side, where the middle person kept changing my channels and volume. I would have liked for it to be on maybe the left side where no one else could touch it. (I sat at a window seat) The guy next to me fell asleep and so it was super hard to get to my controller (although there is one on the computer, he was still messing with it with his elbow)."

Pros: "Everything was splendid as usual. Except for the flight attendant "serving" the bulkhead, which costs an extra $90. He consistently effectively told us to shove it when we needed the slightest thing. Never had a bad experience w/ JetBlue employees at any time. My two seatmates suffered the same rudeness, in addition to a broken tv."
Cons: "Only the aforementioned flight attendant. rkbarnettphd"

Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"

Cons: "Everything was smooth, great flight, great entertainment, but it took over an hour for our bags to arrive at our baggage claim."

Cons: "We were delayed due to mechanical issues"

Pros: "The crew. The plane. The space. Everything"
Cons: "I forgot my headphones so it was a bummer to have to buy them but other than that everything was amazing! I love Jet Blue!"

Pros: "Leg room because I sat next to the emergency exit"
Cons: "Everything except leg room. First, your team never offered beverages. When I asked them about it, they said that they didn't want to wake anyone ... really? Like the whole plane? It's a red eye flight ... I'm sure most would take at least a water. Meanwhile First Class was served every two minutes for everything they wanted ... and us folks that make up the rest of the plane ... we don't count? So, everyone basically went to the fridge to get drinks. Water wasn't even offered ... huh? Also, your seats were ridiculously crammed ... extremely uncomfortable. Other than that, I'm glad we made it to New York."

Cons: "Security line at JFK is awful. They only let expedited boarders through, and didn't process other lines for 30 minutes. Many people missed their flights. Even worse, a free screener was standing there, but didn't want to work. Only after many people complained did he start processing our line. And then the TVs on our airplane were broken."

Pros: "I arrived 3 hours early and was able to switch to an earlier flight."

Pros: "Everything was on time. The plane was clean. Most importantly there is more leg room of Jet Blue than on all. the other carriers."

Pros: "Everything"
Cons: "Attitude from staff"

Pros: "Never again will jet blue get a penny from me - worst flights ever !!!!!"

Pros: "Everything was perfect!!"

Pros: "The crew was extremely helpful and friendly! I really appreciate their efforts and professionalism."
Cons: "The seats are typically more comfortable. Towards the end of the flight I experienced lower back pair which is not typical for myself."

Pros: "Nonstop flight always a plus. Ground crew at baggage check, etc. we're super helpful and friendly."
Cons: "Flight departure was delayed from JFK over an hour and returning flight from LAX delayed departure as well. Very inconvenient for the high fare price. Seems Jetblue has a history of poor time performance. Would probably not book with them again."

Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."

Pros: "The crew kept us well informed and were extremely calm."
Cons: "We were stuck on the plane for 9 1/2 hours for a 5 hour flight. We weren't allowed to land at JFK, so we got diverted to Richmond, VA to refuel. Miserable experience."

Pros: "we had space and although we left late the crew was very accomodating"

Cons: "more food maybe?"

Pros: "We had missed the bag check-in deadline by 2 minutes and were put on another flight that had a connection because everything else was booked. When it was time to check-in, we explained the situation to the representative and he was extremely friendly and helpful. He was able to put us on the next direct flight which got us in quicker and avoided the delay. We were very appreciative of his help and how nice the staff was."

Pros: "The crew was helpful"
Cons: "The flight arrived at MEX on time, but for reasons I don’t know, we could not exit the plane for an hour after arriving at the gate. This hour delay caused me to miss my next flight to Puerto Escondido, Mexico on Viva Aerobus. I had to stay the night in Mexico City because it was the last flight leaving that night, and I had to purchase a new flight to Puerto Escondido."

Cons: "So far nothing."

Cons: "All was excellent"

Cons: "Food"

Cons: "nothing all excellent"

Pros: "yes"

Pros: "Not really"
Cons: "Being on time not delay 40 min"

Pros: "Comfort and safety"

Pros: "Delta is doing a great job keeping everything calm and clean during this pandemic!"

Pros: "Better food"

Pros: "Social distanced seating"

Cons: "Excelente"

Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."

Pros: "Very good"

Pros: "Felt safe and sanitary"

Pros: "Great crew."
Cons: "Entertainment system malfunctioned constantly"

Pros: "Seating and serving, both very good"
Cons: "I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do..."

Pros: "Quiet economy service let me sleep on the redeye."

Pros: "Crews are very friendly"

Cons: "uncomfortable seats, thin seat cushions"

Pros: "Nice smooth flight"

Pros: "Crew was excellent. Friendly and always with a smile."
Cons: "The headphones distort the sound too much. You miss half the dialogue if you are using the Delta headphones."

Cons: "Friendly crew and lots of good free snacks!"

Pros: "Delta is always fabulous! Their crew is so helpful!"

Pros: "Free Tillamook snacks that were filling, upgraded snacks"
Cons: "Most of the crew. They were literally no smiles except one nice lady. Just blank stares and quick handing off, not expecting a smile, but most of the crew was cold for idk what reason (except one nice lady)"

Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."

Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"

Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"

Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."

Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Cons: "-"

Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"

Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."

Pros: "Entertainment"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."

Pros: "Great service!"

Pros: "Great service!"

Cons: "The female flight attendant needs an attitude adjustment. She behaved as though she was doing a favor"

Pros: "Everything on time which lead to a stress free flight and travel. Great flight crew and smooth flying. Great communication from the captain. Also wasn't expecting to be fed on the LAX-NYC flight!! Nice touch made me think of how it used to be."
Cons: "Cramped seats."

Pros: "I was able to pass the time with ease. A+++ in flight experiences. Great airline staff and awesome food."
Cons: "No complaints whatsoever."

Pros: "Empty seats, room to spread out"

Cons: "average food. poor corrdination for the connection transfer"

Cons: "Basic economy has way too many restrictions"

Pros: "Friendly, helpful, kind, confident and easy going flight attendants really made this flight stand out. The seats in economy were comfy and new; the touch screen Tvs were updated and functioned properly. The snacks were healthier. Way to go, Delta! Keep it up!"

Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."

Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."

Pros: "Best flight so far. Thanks"
Cons: "Bumped from original seat. But that was ok."

Pros: "The gate attendants were extremely helpful in boarding this flight despite delays at the destination. They accommodated everyone and did their best to deliver efficiency."
Cons: "There were select in-flight crewembera that not only spoke rudely to passengers but also openly discriminated against passengers on board. They openly stated "It's always easier up front, isn't it?" They were openly rude and impatient with a group of passengers who clearly needed their interpretor and refused to provide any guidance when they group was nervous about missing their connection due to the delayed flight (they did actually miss their connection and were left to "look at the boards outside.") I personally experienced direct rudeness that was simply beyond what should be considered acceptable. A gentleman attendant was pouring ice into his bucket and due to a leak in the bag, she was pouring water all over my entire jacket sitting on my lap. Stunned by this, I loudly asked him to please stop and proceeded to ask for napkins. His response was "it's just water, it's not a big deal." I responded to say, "it's actually on my enitre jacket and I need to check that it didn't hit my laptop in my bag" and the response was "it's just water...you don't need to yell at me." I genuinely was frustrted but by no means was yelling. I was handed napkins and when he finally saw just how much water he had poured onto my jacket (the entire half of the jacket was soaked)...the response from the attendant was "Oh, now that I see how much it is...I actually am sorry." Implying..he previously actually wasn't sorry at all. I say with FULL certainty that had I been sitting "up front" or in first class...the apology would have been immediate and freely offered and would not have come with a degree measurement of damages. I am a loyal Delta flyer and more and more so I'm finding it hard to stay loyal to an airline with staff that continues to disappoint and concurrently creates such difficulties throughout the booking process."

Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"

Pros: "They did fly.... finally"
Cons: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."

Pros: "The seats were comfortable. Loved that we all had our own TV's with free movies available. And loved that we were all served free food."
Cons: "No complaints."

Pros: "very well trained / polite and friendly employees, i was impressed"
Cons: "no snacks wtf i'm starvin here"

Pros: "The crew were friendly and professional!"

Pros: "The crew were awesome! Was comfortable"
Cons: "The USB ports were not charging"

Pros: "was really helpful"
Cons: "need some pastel"

Pros: "More leg room than typical coach. Allows a bag up to 50 lbs, not 40 like spirit. Much more doable"
Cons: "Didn’t offer complimentary snacks like peanuts or pretzels, only for purchase. Baggage fees are ridiculous! WTH is happening with fees at every point of your travel. Outrageous"

Cons: "The website was really annoying - it wouldn't let me check in or pay for my baggage. Then when I called it took over an hour for someone to answer the phone. I was told if a passenger did not fly both ends of a round trip flight, we would need to pay a $50 cancellation fee for the privilege of not using the ticket we had already paid for. This is also the first airline I have flown that charges for carry ons and also charges for seat assignments during online checkin! That's right, I could have paid an extra $6 to select a middle seat in the back of the airplane! Except the online checkin system kept crashing so I never checked in online anyways. And finally the food options were horrible, the worst I have ever seen. I was really hungry, so I bought one of their snack packs (after the person at the counter assured me there would be sandwiches), and the snack pack was disgusting, even by airplane food standards. I'd prefer flying Spirit Air - at least they are up front about nickel-and-diming their customers. I'll do my best to avoid flying sun country again."

Pros: "The service was quick and friendly"
Cons: "There is no wi-fi"

Pros: "Original price was good. Overall flight fine."
Cons: "The new fees you are charging for baggage are outrageous. I already paid plenty for my flight! Sun Country's greed is appalling. Flight arrived late, and luggage recovery was So SLOW."

Pros: "Nothing"
Cons: "Sun Country website was down so I couldn’t check in. I received an error message. When I got to the airport the computers were down so the line was very long. They continued checking people’s bags and when we got to security several peopke missed the 1pm flight Lax to Minneapolis flight. When I tried to rebook the Sun country air employees scolded me and others for coming to the airport late. Long story short I bought and American airlines flight home I’ll never fly with them again... I’ll spread the word amongst my community."

Pros: "Late nite flight. Crew was excellent. No fuss..Just the way it should be!!"
Cons: "Old seats, with no room on sides."

Pros: "NA"
Cons: "The flight was delayed by 2 hours and I could not reach MSP ontime due to which my career has had an negative performance impact. I am unhappy about the flight delay"

Pros: "Safe, smooth flight."
Cons: "Older plane"

Pros: "Safely reached destination"
Cons: "45 minute delay at LAX"

Cons: "On the trip from Los Angeles to Mineapolis, I have my carry on free checked in. I forgot to take my camera out of my carry on when I left it on boarding. When I go back from my seat to take it the personnel did not allow me and instead of telling me the reason with easy English (I still cannot understand spoken English well), he talked to another personnel who might be at the place where the carry on's were. I want to know why I cannot take the camera and if the personnel's behavior is appropriate"

Pros: "In this age of Making America Great Again...people need to learn to mind their own business and just...stop. Never have I been stared down by a flight crew of white folks more in my entire life. It's a little disappointing, as this was a flight back to my home town after years of being away..and Sun Country is based there. You can feel and see the aggressive body language coming at you, so I just ignore till then point It's chrystal clear, then allm of a sudden...the body language becomes self consciousness when they realize...i am here for flight, whatever other agenda you may have has nothing to do with me and won't get my attention. You need more people of color working you flights in and out of the Midwest. There's a certain sensitivity that comes with that. Disappointed, but not surprised."
Cons: "I wasn't even offered food or a drink when the carts rolled. It was so obviously, the old white lady sittikng next to me shot the stewardess a negative glance and all of a sudden it...would you like something to drink..as an after thought. I politely declined and looked out the window and played on my Kindle the entire flight."

Cons: "all ok"

Pros: "This flight was inexpensive and the layover was very easy. Didn't have to pay to carry on luggage like other cheap options."
Cons: "No entertainment except movies to rent through flight attendant. Seats were uncomfortable. Airline is in the worst terminals with terrible food options."

Cons: "Did not get any service attention between LA and Minneapolis."

Pros: "Thanks for participating in the Pre-TSA program. Although I thought I was running late (LAX traffic) I presented my mobile pre-check w/my Pre TSA number, it was a breeze and took less than 10 mins for security check"

Cons: "No outlets or wifi or charging capabilities"

Cons: "The seats were very uncomfortable and we were told the exit row seats reclined but they did not so we sat straight up on an overnight flight."

Cons: "I did not like that I flew over 6 hours to California with no entertainment . None of their planes have wifi and no tvs. The chairs were also uncomfortable ."

Cons: "This flight was nothing like other sun country flights I have been on. The plane was old with uncomfortable seating and did not even have tray tables. I was seated next to the window in the emergency exit row and for the entire flight, the wall was freezing from poor insulation. I could even feel some wind coming out. Wasn't possible to sleep, and this was an overnight flight, not too happy."

Cons: "Delayed"

Pros: "Pricing of the ticket was excellent. Quick check in."

Pros: "picking my aisle seat ease of boarding soda options"
Cons: "no free snack"

Cons: "I was surprised there wasn't wifi available onboard. I know sun country is working on it. I won't fly it again until wifi is available."

Cons: "Sun Country has confusing regulations about what is and is not oversize baggage."

Pros: "Great flight great airline. I have always had a good Experience"

Pros: "The friendly staff of Sun Country brought me a wheelchair both in LAX and Minneapolis. These people were warm and friendly. It may be a normal part of their job but it felt like they were really invested in my well being. My flight with Delta earlier in the year did not at all meet these expectations."
Cons: "No snacks at all (complementary)"

Pros: "The paid food is great and feels reasonably priced. Thur have a pretty good and hot cheeseburger (no lettuce or tomatoes) for $5 - a real bargain considering a pre-made week old sandwich in the airport is at least $10."
Cons: "There were some delays because of snow, but what did I expect from an airline based in Minneapolis-St. Paul. They also seemed to hold my connecting flight for a little bit so I could make the connection."

Pros: "The customer service was excellent! I convince others To try you because of the customer service."
Cons: "Too much wait time!"

Pros: "I changed my flight because of an emergency to the next day with no charge because of a "one time courtesy." So amazing and so thankful for that."

Cons: "I am 6'-2 and do not fit in the seats"

Pros: "Crew was amazing and super helpful. Flight was very comfortable and spacious."

Pros: "Excellent crew. Friendly, accommodating."

Pros: "You cannot checkin online without joining Ufly.....but no one ever told me that......this is ridiiculus"

Pros: "On-time, the connection gate was neaby"
Cons: "The airplane from LA to Minneapolis was so old, uncomfortable seating, rough take off."

Pros: "The best part, the person booking my seat at the counter, looked at my height and said, "aisle seat." I am eternally grateful. Air travel is so limited and so many corners cut, that a small gesture like that goes a very long way."
Cons: "The short connection times made me nervous, but never missed a flight. Hated not having free inflight entertainment."

Pros: "Friendly crew, went out of their way to get what we needed."

Pros: "Courteous friendly staff"
Cons: "Lines at lax"

Cons: "ON MY WAY BACK HOME FROM MSP AIRPORT. I GOT TO THE AIRPORT AT 2:10 PM MY FLIGHT IS AT 3:05 PM. I GOT TO THE COUNTER TO CHECK IN TO MY FLIGHT THE PERSON BEHIND THE COUNTER IS TELLING ME THAT YOU CANT CHECK IN YOU ARE LATE FOR YOUR FLIGHT. I TOLD THEM I CALLED LAST NIGHT TO CHOOSE MY SEAT I HAD CHECK IN AND THAY ARE TELLING ME NO YOU DID NOT CHECK IN. I TOLD THEM I HAVE ONE HOUR BEFORE MY FLIGHT HOW AM I LATE!! I TALKED TO THE MANAGER AND SHE IS TELLING ME THE FLIGHT IS LEAVING 10 MINUTES EARLY. I TOLD THEM NO ONE INFORMED ME THAT THE FLIGHT IS LEAVING EARLY. THEY DIDN'T LET ME GET ON MY FLIGHT. I WAS AT THE AIRPORT ONE HOUR BEFORE MY FLIGHT. I HAD TO TAKE ANOTHER FLIGHT TO SAN FRANCISCO THAN PAY $300 FOR A FLIGHT BACK TO LOS ANGELES. I REPORT THIS AIRLINE TO THE BETTER BUSINESS BUREAU BECAUSE THAT IS A JOKE I GOT TO THE AIRPORT 1 HOUR BEFORE MY FLIGHT AND I CANT GET ON."

Pros: "nothing"
Cons: "Despite booking a window seat I got stuck in the aisle next to lavatory. Flight attendants made me feel uncomfortable."

Cons: "Had to CALL airline to get seat assignment. No was to check in online otherwise."

Pros: "The crew were very helpful and pleasant. I was very satisfied."

Cons: "Sharing a single gate with 3 airlines leaving at the same time is I'm sure not what anyone wants. Departing time was supposed to be at 1210, instead we took a bus to I think Mexico to board the plane then we taxied the plane all the way back to LAX and took off at 218 (well documented time). I was late for work so I was let go, my wife left me and took our 4 sort of intelligent kids with her. I'm just glad I could write this review before my phone services are shut down do to lack of funds. At the end of the day things could have been worse but I'll survive. "Just keep swimming"-Dory"

Cons: "Did not eat or have entertainment on the way over so you could say NA."

Pros: "Small terminal"
Cons: "7 hour delay"

Cons: "This covers two flights - Neither left on time, neither got to the gate on time. Once the bags took 30 minutes to get to the carousel, the other time staff gave wrong carousel and several passengers sat waiting. Rude flight attendants have no desire to actually serve on-board. The entire plane smells like the McDonald's dumpster that they fish their "Cheeseburgers" out of. Nothing good to say about the entire experience and I will never fly them again. Word of advice to all flight attendants working for Sun Country: Fly somewhere as a PASSENGER on Delta and see how it's done. Take notes.....lots of them."

Pros: "Sun Country has a system which promotes smooth boarding. First to board are for those with special needs requiring more time (families with kids, etc.), then the first class passengers, then those without carry-on, or who are willing to leave their carry-on as gate check, then for the first 10 rows, and then the back rows, and then everyone else. This seems to work fairly well since it minimizes jams associated with front row seating first, as well as seating those who have large carry-ons."
Cons: "The only thing is that they should emphasize more that those who board first because they do not have carry-on, but just personal bags, should place those personal bags under the seat rather than use that to board first and then take up valuable space in the overhead compartment. I saw people board first claiming only personal bags, and then they would deposit their bags towards the front in overhead compartments, or they would just put their bags sideways in the overhead--taking up twice as much space as carryon bags going in lengthwise."

"Crew was nice and accommodating, but someone failed to inspect the plane before the passengers got on and we ended up deplaning and changing planes when this could have been avoided."

"Red eye from LAX. The most uncomfortable First Class seats I have ever experienced. No blankets or pillows. One bag of chip-like objects and two beverages for the entire flight. It felt very stingy."

"This American Airlines strike is wack. Our flight was delayed 2 hours because the flight crew didn’t show up. Extremely disappointing."

Cons: "I arrived on time to make my flight yet was denied the opportunity to board. Resulting in me being unable to do my lecture for UCLA and being late to my aunt’s wedding."

Cons: "My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best."

Pros: "Nothing"
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."

Pros: "I like that I paid for a first class seat with no first class service."
Cons: "Suspended food is a rip off, I flew this same leg a month and a half ago got food, what changed, NOTHING...I have flown AA for 20plus years. I never got credit for that flight either. I am aware safety first but what does it really have to do with QUALITY of the Airline. Still love yah tho."

Pros: "That we got there on time. And landed safely."
Cons: "Honestly I have no complaints but they could at least serve something for a 6 hour flight"

Cons: "Full flight"

Pros: "Great crew, clean plane"
Cons: "Plane was late getting in so boarding was an hour late"

Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."

Cons: "Sat cheek to jowels in middle seat. Seems like a train wreck about to happen with Covid"

Pros: "Crew"
Cons: "No food"

Pros: "I am no longer comfortable with airline seats, bad nerve in back of leg."
Cons: "Poor communication about “Red-tagging” carry on luggage"

Pros: "Great crew, clean plane."
Cons: "Wish we had beverage service back soon."

Pros: "Cause me to miss my connecting flight from Dallas to Mobile"
Cons: "Had the aircraft fueled before boarding the flight"

Pros: "Great Crew on the Second Leg from DFW to SPI"

Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."

Pros: "Very attentive crew"
Cons: "Boarding gates"

Pros: "Good entertainment, seats were ok."
Cons: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"

Pros: "The staff was fantastic"
Cons: "Well my flight got delayed four separate times. I was stuck in LAX for 3 hours. So much that booked another flight with another airline for the following morning. I had to book a hotel nearby LAX just so I could somewhere to sleep for the night. My luggage made it to Chicago safely, but I didn’t at least not with American Airlines. It took them an hour to tell us that they reassigned the pilot to another flight, not only that when it was delayed the first initial time (40 minute delay) about ten minutes before we were supposed to board they tell us that the flight attendant crew is going to take 30 minutes to get to the gate. Not only but those poor airline service staff were completely unaware of all these changes! They had to find out from the passengers what was going on. Honestly I will never fly with American Airlines ever again!!!"

Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."

Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"

Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."

Pros: "Nothing!"
Cons: "Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again."

Cons: "N/A"

Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."

Pros: "I got there safely."
Cons: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."

Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"

Pros: "Nothing"
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."

Pros: "Price, new plane, interactive system"

Pros: "British Airway, as their partner, made everything perfect."
Cons: "Iberia never picks up the phone. American Airlines always says 'No' first, & sticks with their 'No' for about an hour before being willing to think of work 'round solutions. AA online check-in didn't work, There's always a 45+ minute wait by phone to get AA to answer.. Then the customer service line of Airlines @ LAX had 70+ people needing help, but only one person working. So it was an hour long wait, only to be told 'No' you can't fly. Yet once I walked over to British Airways, they found a way to get me to my destination. Airlines just does not have enough employees and doesn't care."

Pros: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Cons: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."

Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."

Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."

Pros: "Good"
Cons: "Service"

Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."

Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"

Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."

Pros: "The "very" new 777-200 was very comfortable, well-laid out. I usually skip or leave half of the in-flight food served, but this rates as one of the best meals, I've had in an airplane outside of business class. The in-flight entertainment/information service was decent, but perhaps because the plane was still in new condition."
Cons: "On this entire business trip, I booked with other companies, but ended up 5 flights operated by American Airlines. One cancellation, 4 delayed, 3 late arrivals. The last one was the most annoying. I will be avoiding AA in the future. The domestic crews are generally brusque and miserable. The international flight crews were more accommodating and pleasant, but most of them also seemed annoyed at passenger presence. Also, having to pay for a preferred seat on a half-empty airplane is simply unfair. By 24hrs before the flight, AA must have known there were plenty of empty seats."

Pros: "Boarding was a mess - there were no announcements about boarding and the gate agent did nothing to promote order in the gate area. Thank goodness for the new planes on this route - the old planes with the blue "leather" seats were so overdue to be retired. Onboard entertainment was great and every seat had a USB port and AC outlet. Smoothest landing ever, I couldn't even tell when the wheels hit the pavement! It was also the first time I recall a female captain on American - maybe the smooth landing wasn't such a coincidence :)"

Pros: "New plane with leather like seats and good entertainment system."

Pros: "Punctual!"
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."

Cons: "They lost 1 of 4 bags."

Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."

Cons: "Great"

Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."

Pros: "Non"
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."

Pros: "Nothing"
Cons: "It cost me $86 dollars to supposedly upgrade my seat to an exit row with tons of leg room. Granted there was plenty of leg room but the seat was extra narrow to give room for an emergency exit if necessary. I'm not huge but I barely fit in the seat. It was an uncomfortable squeeze which of course got worse as the flight continued. I complained to an attendant that the seat was too small and he had no remedy. If I was a few pounds heavier it would have been impossible. You'd think they would warn a customer of the narrower seat. It's so obvious that it's all about profit for the airlines which sickens me."

Pros: "Nothing"
Cons: "ORD -> LAX We sat on the Tarmac for 45 mins without any communication. We ended up landing on time, but I was connecting to an international flight, so this naturally caused me and my companion a great deal of unnecessary stress. LAX -> ORD I arrived at the gate prior to the 10 minute before take off deadline and the gate attendant said I couldn't board and walked away. I sat and waited several minutes until a gate attendant returned where they proceeded to call stand by passengers. I was checked in and present, but not allowed to board. So I approached a different attendant, explained and he looked surprised that I wasn't boarded. He then without asking me any questions or checking with me typed on his computer and then handed me a new boarding pass for a new flight 1:25 later. I boarded that plane and sat for over an hour. The pilot had no updates for us other than the delay was a maintenance issue, saying repeatedly that he would check again in 15 mins. Finally after wasting more time we had to deplane and wait for a new one. Ultimately I was not allowed to board my original flight without explanation, which then caused me to have over 3:30 in delays. This is all after I had arrived from an international destination, which made the ordeal very miserable. This type of awful experience is a pattern with American Air - rarely are my flights on time and I've had more cancellations with American than any competitor airline. Anything but A full refund would not be acceptable. Thank you, Randi"