Flight cleanses n hygiene control was good But their customer service was bad as specially their customer service in Frankfurt worst not helpful at all
The crew from LAX was very helpful and made sure that me and my sister was sitting together for that long leg of a flight.The crew on flight SQ37 were very professional ,attentive ,and kind and willing to help you for whatever you need to make the flight comfortable . I would use Singapore Airlines again
Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
Delays were given at intervals. So we were informed
Cons: "More storage space in business"
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Cons: "I think the food in our flight was not that good.."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "Great crew and cabin!"
Cons: "Meals were just ok"
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Good air line. Threat you well, enough food very good service."
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Very attentive and super awesome crew."
Pros: "Efficient, comfortable."
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Pros: "Services, the Care and the Concern!"
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Pros: "SQ did a great job again. I plan to fly them in the future."
Cons: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"
Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Cons: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pros: "Service was nice."
Cons: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pros: "Friendly crew, efficient boarding"
Cons: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Pros: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Cons: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"
Pros: "Staff friendly and efficient"
Pros: "Great flight amazing service"
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Pros: "Great food and plenty of movies. Friendly crew"
Pros: "Spacious, comfortable seat"
Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pros: "Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous."
Pros: "great seats + wifi. Was treated like a human being."
Pros: "The crew was polite, efficient and prompt"
Cons: "The food quality needs improvement!"
Cons: "More food would have been better"
Pros: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Cons: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Pros: "Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus."
Cons: "Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline."
Cons: "They have to provide better food."
Pros: "Great crew, great food, spacious and nice. Great experience overall."
Pros: "The plane, seat, food, amenities, staff, etc were all world class"
Cons: "LAX immigration is a nightmare but not NZ fault."
Pros: "yes amazing crew! thank you so much!"
Cons: "perfect already!"
Pros: "I liked that there was food available and that they offered complimentary snacks and drinks. Some of the crew members were nice and offered good service. I liked that they offered some type of entertainment and free wifi."
Cons: "I didn't like that some of the crew members were not very nice. I also disliked that some of the crew members drove the food/beverage cart violently through the isles and saw as one of the crew members rammed into another person's leg, to only say "oh sorry" and kept on going. This same crew member missed picking up the trash from an entire row and was throwing trash on the floor. She was more interested in caring for a baby on board (not sure if it was her daughter or family member) than the rest of the passengers. I also didn't like the seats were so close to each other, the person in front of me almost hit my face when he reclined his seat all the way back. There wasn't much room to breath let alone stretch."
Pros: "Everything; crew, seats, food, The best flight ever. Thanks a lot."
Cons: "N / A"
Pros: "Please read notes above -"
Pros: "Excellent movies available. Decent food, regular water service, and pleasant staff. Will definitely look to fly Air New Zealand again."
Cons: "Not enough legroom. But I'm 6'2, so it's the same on all airlines."
Pros: "Food was great"
Cons: "No complaints"
Pros: "Decent meals, complimentary drinks including alcohol, more room between seats than some carriers"
Cons: "Seats are not as well padded as some carriers which becomes important on long flights. Heathrow gates are very long distances for anyone with mobility issues and switching terminals is confusing if not done regularly. Onboard staff was helpful. On board entertainment was free and varied. No WiFi?"
Pros: "Was a little more leg room... makes all the difference"
Cons: "Was pretfy much Ok"
Cons: "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"
Pros: "Veer smooth ride. Very nice crew. Great service"
Pros: "The service is great as well as the food!"
Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."
Pros: "Paid extra $100 for 2”premium “seats. What a joke. And no entertainment for an 11hour flight!!"
Cons: "Food was ok for airplane food"
Cons: "The middle seats need to go back to 3 not 4. It would have made it a much more comfortable flight(since it was a non stop from Heathrow to LA)."
Pros: "The staff were very kind. The amendies (pillow, blanket and headphones) were great. The airplane food and wine selection were nice."
Pros: "Customer service and Food was excellent!"
Cons: "Delayed by 45 minutes"
Pros: "Service was great, kids were comfortable entertained and I loved the movie selection."
Cons: "Food wasn't good but that is low priority for me"
Pros: "Cabin attendants kind, friendly"
Pros: "How caring and involved the flight crew made everyone comfortable during the long haul."
Cons: "Hard to find anything that was wrong with my flight"
Pros: "Crew, ground and flight crew, were all so friendly and accommodating. Great access to free snacks/drinks, but the best was the seats with the footrests that lift all the way up to form a couch, even for those of us who aren't able to fly business class, but are frequent flyers."
Cons: "The video system wasn't as good as say, Virgin or B.A., but it's such a small issue, compared to the superior comfort of coach in Air New Zealand to the other steerage-like coach classes."
Cons: "Temperature on the plane kept shifting from freezing cold to too hot."
Pros: "Enjoyed gluten free meal enjoyed inflight entertainment"
Cons: "a little squashed in seating"
Cons: "No wifi. Limited entertainment. Seats not comfortable. Food was basic."
Pros: "Everything was perfect"
Pros: "Boarding from last row first"
Cons: "Food was just okay."
Pros: "Handsome, kind and efficient crew. Good amount of space in and around my seat. I was not cramped, although I was in the economy section. The plane interior was indeed nice. Power outlets (both USB and 110V DC) in my seat (I assume then, every seat had that). I fly few times a year between the West Coast and Europe and my overall flight experience on this flight I think was the best one I've seen in years. Food, quality and selection was good. Nice wines in economy. Sufficient number of clean, sufficiently roomy and well stocked toilets. The fare rate I was able to get was outstanding and contributed to the overall satisfaction. Even my neighbor, in the seat next to me was very polite, quiet and pleasure to travel with (though here New Zealand Air perhaps had less of an influence)."
Pros: "The entertainment was great, crew is always very friedly and great with kids. They are always on time and very helpul. I always look for Air Newzealand before I fly!"
Pros: "The food and service was great"
Pros: "I liked the video console. Loved the wine. Everything was great."
Cons: "Wish all seats in economy could have a footrest. Sleeping on a long flight is very uncomfortable without one."
Pros: "Seats were comfortable and adjustable with tons of legroom. There was a bottle of water at our seat when we arrived, real pillows, and no more than two seats side by side. Bean bags to rest your feet on was a great touch."
Cons: "Touch screen system on entertainment system was very sluggish and unresponsive"
Pros: "Comfort, cleanless, crew availaibility."
Pros: "Great flight and most notable was kindness and attentiveness of flight attendabts."
Cons: "Everything was well done."
Pros: "Crew was helpful and professional."
Cons: "Seats are unbelievably cramped. Not enough legroom or cargo room under the seats. It seems they put more seats in than the aircraft was meant to have. Made experience of 10 hour flight much more difficult."
Pros: "In general very good. Everyone was nice and polite.h"
Cons: "The plane temperature was a little too cold."
Pros: "I really like Air Newzealand!"
Pros: "Liked just about everything. Paid extra for upgraded Economy seats but it was worth it. Seats 35 A & B. Flight both ways very smooth and flight crew very accommodating. Have already recommended New Zealand Air to all my friends."
Pros: "the movie selection"
Pros: "I absolutely adored Air New Zealand. The airplane itself was a ball of fun with its purple lights. The flight crew was funny and charming, and quite attentive to people who wanted snacks and beverages. Great selection of movies."
Cons: "I hated that it costs $150 for an extra (2nd) checked in luggage. If you are flying international, typically you get 2 free checked in luggages. This caught me by surprise, and I wish it was brought to my attention before I went to the airport. The seats were okay, didn't recline as much as I would've liked. But overall I enjoyed my ANZ flight."
It was ok I guess but I was at the airport a long time as the flight was delayed.
A few of the team were a little grumpy and there was not a lot of new material available on the entertainment system.
The only vegetarian food is also vegan, this primarily consisted of tiny trays of overbuild veg that must have contained about 150 calories, after about 12 hours I felt like I was literally starving. As I'd been stuck in the middle seat going to the galley to request snacks was difficult. I would buy your own food in the airport.
Pros: "The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else."
Pros: "Got an aisle seat. Got all the meals. Overall a good flight."
Cons: "Tim Tams out for self service"
Pros: "Nothing really."
Cons: "I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service."
Pros: "The crew was nice, the movie selection was good."
Cons: "More space in seats"
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Cons: "The crew were great it was on time and overall fabulous"
Cons: "Window seat.... 9A ..... no window......"
Cons: "This is my 2nd International Flight and Qantas outrated the other airline 100x’s over. Thank you"
Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."
Cons: "Arrival at Terminal 3 at Perth Airport was a real disappointment. It took more than an hour to get through passport control and customs. Woefully understaffed and exhausting after flying from Heathrow and arriving at 11.45pm. Makes me think twice about flying qantas into Perth"
Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."
Pros: "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
Pros: "Very smooth, on time boarding. Food quality"
Cons: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Cons: "Plane was old seats are not what you expect for the cost and being supposedly business class"
Pros: "Food was delicious and service excellent"
Cons: "Slow customs in Honolulu"
Cons: "Ran out of fruit for breakfast"
Pros: "Staff helpful and friendly. We got there"
Cons: "It’s a small plane without much to offer"
Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Pros: "warm food even on domestic flight"
Pros: "Caught a tail wind for a shorter flight"
Cons: "2 hour delay at start. Everything seemed “off” on this full flight, most likely due to the delay. Food was not as fresh as it normally is, boarding was chaotic"
Cons: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Pros: "That I didn’t have to get up so early."
Cons: "Didn’t like coming via Dubai - parents have no control of their children. Tearing my hair out."
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "Friendly service."
Cons: "very narrow seating. no snacks at back of plane no plug in for computer or cell phones. outdated plug in for headphones"
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"
Cons: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Pros: "In flight crew"
Cons: "Disregard for chosen seats and unwillingness to reinstate them."
Pros: "Quick boarding process, good food, and good entertainment selection"
Cons: "My headphone didn't work properly. The left ea side didn't have any sounds and the right side sometimes scrambles."
Pros: "Checking in and boarding was good and reasonably fast. Room available for everyone's hand luggage. Toilets were reasonable. Food in economy was ok."
Cons: "No hot USB port in economy. Inflight information system is old and screen resolution and contrast is not so good. Best to use own headphones."
Pros: "Best entertainment on the market, movies and music for all customers not only teenagers and families"
Pros: "Nice crew. Nice food. Nice movies. Smooth ride"
Cons: "This was actually promoted on the site as an emirates ticket and only after id purchased it did i figure out that it was actually for Emirates Airways sister airline Qantas Airways! I tried to change my dates after I bought it and dealing with Flight network -where i bought it from - was a nightmare!! I wouldnt recomment this at all."
Pros: "First Lounge is good."
Cons: "Seats are old, lumpy and don't work half the time."
Pros: "Quite a bit of turbulence and I wish someone said it was normal I was worried the whole time"
Cons: "No dairy and gluten free option"
Pros: "So easy to get from international to domestic. Which was such a releif when trying to get home to a family emergency"
Pros: "I have a nut allergy and there are no nut free meal options to select prior to my flight. Worse still the attendants didn't bother to check the meal ingredients, something that was offered to me by the budget airline Fly Dubai."
Pros: "Received official flight delayed notice by email. New takeoff time 9:00 AM....Actual closer to 9:30. Caused by waiting for flight QF11 from Sydney and mechanical issues or something else which caused JFK passengers from another flight to be put aboard QF11 continuation to JFK. Turbulent air most of the way to JFK, no fault of Qantas. However pilot made no effort to avoid it or was not allowed to go to another flight level. In any event no communication from Capt. Food was mediocre at best. Cabin crew was getting beaten up by turbulence. They did the best they could. Arm rest USB power receptacle broke and headphone jack faulty (60C)."
Pros: "Helpful staff, good vegetarian foods"
Pros: "Crew are professional and food is good quality!"
Cons: "The cabin is way too old and out of date, especially considering alternative business class options. Time for an update Wantas before it hits your bottom line (if it hasn't already)."
Cons: "The flight got cancelled at 2:30am and then I had to try and find another flight rather than the airline automatically rescheduling me"
Pros: "I booked by flight last minute due to a family emergency overseas. As such, I arrived to the airport a little later than I should have, the passengers had boarded the flight. The ground crew couldn't have been nicer in expediting my boarding and getting me on the flight. I can't thank them enough. Top service. Thank you. The flight still arrived 25 min early after great snack and smooth flight."
Pros: "Double seats in Economy"
Cons: "Complete lack of separation between seats - minimal room. When the passenger in front reclined. It knocked my very small Qantas bottle over. Non existant leg room. A most Uncomfortable flight back to Melbourne Qantas take a look at Jet Blue. ..this should be your benchmark in Economy Travel...."
Pros: "Excellent service from crew with adequate concern for hydration of passengers. Food was very good for airline fare."
Cons: "Seat was not very comfortable and I was able to get much sleep on the 14 hr flight"