Friendly staff. Could improve on the leg room.
If they have fruits as snacks that would have been good.
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "What can I Say. It's Singapore Airlines"
Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Pros: "Crew was amazing"
Cons: "Delay could be complimented by faster speed"
Cons: "Flight way too cold"
Cons: "For better leg room in business class go for the bulkhead seats"
Pros: "Crew was very courteous, went above and beyond."
Pros: "The crew was amazing. The seat were uncomfortable"
Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Pros: "Spacious economy class seating and great service"
Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Pros: "The trip was uneventful, with the usual excellent service."
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "Entertainment excellent, cabin crew superb"
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "the flight schedule are very good"
Pros: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Cons: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."
Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Cons: "Seats are tight and hard"
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Pros: "Crew is remarkable"
Pros: "Courteous, Professional Crew. Amazing Service."
Would definitely fly with them again!! Everyone and everything was great!!
Cons: "The guy on the second flight was a bit creepy"
Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."
Pros: "Nothing. Will never fly with emirates again"
Cons: "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"
Pros: "Great food & great entertainment. Love the free WiFi"
Cons: "It took a long time to get a beverage and food"
Pros: "Everything was nice.."
Cons: "Food is ok but can be improved."
Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pros: "Staff were friendly. Aeroplane clean"
Cons: "Lack of space, I sat against the fuselage and moving around is very difficult. Taking my bag from under the seat is nearly impossible."
Pros: "Personalized service"
Cons: "Sound kept going of on movie"
Pros: "Early landing great service loads of legroom as am 6ft 5"
Pros: "the seats, the window"
Cons: "fliglth to short"
Pros: "Boarding was efficient."
Cons: "The crew was non existent when something was needed, and a flight attendant tried to move us from our purchased seats to accommodate a woman who moved 3 times. While the attendant was mistaken; he insisted on seeing disturbing our sleep and asked to see our boarding pass as if we were not being honest. All that he said was , “oops, wrong row” and moved on as if nothing happened. No apology, nothing."
Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Pros: "Lots of selection in movies"
Cons: "There was a glitch on the entertainment system and the staff tried to reset with no luck. Our row and the back row was affected and we could not watch anything on the screen for a good 2 hrs of the flight. Boarding was rather disoriented. The ground crew did not give clear instructions to control the crowd."
Pros: "The large collection of movies and the comfy seats"
Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."
Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Pros: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Cons: "None at all"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Overall a good experience. Flight did not appear to be overlong,mostly due to ambience in"
Cons: "Nothing stands out"
Pros: "Beautiful planes, clean, crew members very cordial and attentive. Entertainment rock solid as always."
Cons: "Stuff slightly young and overly cordial, sitting at exit row and people were allowed to loiter by the service pass, chatting etc. Crowded flight mgt justify the above."
Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Pros: "Over all all was great"
Cons: "AS we boarded the staff weighed our carry on luggage. This created hardship and stress. If they felt my carry-on bag was too heavy I would be in big trouble, because I didn't have any money to pay additional fees."
Pros: "overall I was comfortable. My food was good."
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Pros: "Reservation and boarding process are good. The condition of the aircraft is excellent. Onboard service is also good."
Cons: "The taste of food served was far below standard. I had hard time eating their food. Emirates used to serve better food in the past but in recent time the quality has worsen."
Pros: "The entire service was amazing from the flight attendants to the food, very amazing!"
Cons: "Everything was awesome!"
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."
Pros: "Normal checking process completed and waiting at gate early."
Cons: "Flight initially was said to be 1 hour late and then it was cancelled altogether. There was no information about why and what are the next steps. People were just following blindly as the group moved, finally everyone was led out of the airport after immigration cancellation, then to baggage claim where we had to collect all checked in big bags and board a bus to take us to hotel . The hotel was good but getting there with the big bags for just a few hours and then the flight was scheduled for night (12 hrs later than original schedule) They could have just held the checked in baggage with them, or arranged an alternate aircraft to arrive sooner."
Pros: "• Food was good •The flight was comfortable and I felt saved •The crew was very nice •The flight was cheap compared with service •The entertainment was excelent but you need to add more songs from Africa ."
Cons: "The crew was very impolite."
Pros: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Cons: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."
Pros: "Timing is good flight quality is good"
Cons: "The food was not that good Seat in boing 777-300 very small and you never feel comfortable in economic class"
Cons: "food needs imporvement in EK in general"
Pros: "Everything was fine."
Cons: "Everything was fine."
Pros: "Starting with boarding, crew's behavior on the plane, general comfort throughout the flight, including food and entertainment all were excellent. I look forward to return traveling with Emirates from Kabul, Afghanistan all the way to Phoenix, Arizona on July 10, 2016. I am planning to continue my future traveling with Emirates and hope to receive incentives for my return on July 10, 2016 and all my future travels with Emirates."
Cons: "I do not recall any thing that I did not like on my travel with Emirates."
Pros: "Huge variety of inflight entertainment, food was good, unlimited free drinks, comfortable seats"
Chicago airport kept changing our gate # as we prepare to leave. It also took 25 mins from the time we landed to taxi to the gate.
On time, arrived early, overall very good flight. As usual, seats are too close together to move legs in the center seat during a 7-hour flight, but otherwise, great.
Great flight with excellent crew. How to run an airline!
Everything about this flight was excellent. Great service, friendly staff, smooth flight, great entertainment. I was traveling with children and the staff went above and beyond to make them comfortable during this flight. Probably the best service I have ever had on a flight.
At least a sandwich for passengers would be nice. Crew was fantastic. Take of on time, landing even better. We had a wonderful flight.
It was a small Regional plane. Not much to expect
Cons: "I didn't like putting two family on different seats far from each other"
Cons: "A better breakfast..."
Cons: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Pros: "The fact that we were offered an additional round of water and the friendliness of the crew."
Pros: "I was i business class and the crew were very good"
Cons: "nothing as it was not a long flight, only 3 hours"
Pros: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Cons: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Cons: "Never made it to Chicago on original flight due to delays."
Pros: "Food and entertainment is good"
Cons: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"
Cons: "Seats were not very comfortable, although there was enough leg room"
Pros: "Had the head rests that help gold you head when you try to sleep and they didnt speak on the overhead audio so that was awesome"
Cons: "Just long flight in general."
Pros: "The blueberry juice was good!!"
Cons: "Sitting by the bathrooms. There weren’t even pretzels."
Pros: "The staff was professional and friendly. The waits were short on boarding."
Cons: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."
Pros: "The nicest cabin crew!"
Pros: "The service, the comfort of the plane. Great communication about turbulence."
Cons: "No audio."
Pros: "The experience of crew and polite behaviour."
Cons: "Not knowing clearly what airline or flight to take. Was not listed on my first initial ticket. Also I could not check in online at all."
Pros: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Cons: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."
Pros: "Typical service and level of attention you'd expect in business class. Great food and wine selection. The amenity kit has exactly what's needed and not more."
Cons: "Only 1 hour of Wi-fi included - seems strange for business class."
Pros: "Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot."
Cons: "Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful."
Pros: "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Pros: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."
Pros: "Movie selection ok."
Cons: "Minimal coach legreeom even for an average-height passenger."
Cons: "A very very small plane. Cold staff"
Pros: "Flight was ok"
Cons: "I didn't like the fact that it was delayed, with weather being in good condition"
Pros: "Blueberry juice. And best coffee I ever had on an airplane."
Cons: "Can't think of anything."
Cons: "I have to use code-shared flight because of the schedule. Otherwise, always try to have pure Finnair flights. Get a better schedule!!!"
Pros: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Cons: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"
Pros: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Cons: "Woman in front talked endlessly"
Pros: "Not much to enjoy"
Cons: "The service. 3 hour late flight, had to rebook my connection out of my own pocket. After we got on the plane, we find out the issues were not fixed and had to wait another hour. Terrible food. Yogurt was actually expired, so I had no breakfast. People were all nice as they told me I should have booked the flights together. Hmmm... Maybe you should not have been 4 hours late. I planned my trip with more than enough time to make connection... Called about my travel insurance and found out it kicked in after 6 hour delay. Customer service should never make you feel like the issue is your fault."
Pros: "The economy seating was relatively comfortable and spacious, compared to some other airlines, and we boarded and departed on time. Boarding was quick, if chaotic."
Cons: "They gave us ipads to watch movies, which were old and didn't work well, but were difficult to hold if you also got a tray or a drink. They didn't give you much water and it was hard to get service. The airplane itself looked pretty old and a little run-down."
Pros: "Everything was good. Tv screen had issues booking for first half of flight"
Cons: "I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain."
Pros: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."
Pros: "Everything good except getting bag after flight."
Cons: "Took over an hour at baggage claim."
Cons: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Cons: "The plane was old. The movies were played in the aisle and the selection was inappropriate/terrible. No kids on the flight and they played a Disney dinosaur movie and the Peanuts movie."
Pros: "Great plane Flight attendant Caroline fantastic"
Pros: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory."
Cons: "Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online."
Cons: "It is absolutely ridiculous that they made us pay $100 each way for our ski bag/equipment. I will never fly either airline again. Horrible customer service as well. The airplane and its entertainment system is quite antiquated and needs to be updated. Horrible experience."
Pros: "Friendly flight crew made me feel very welcome . Food and drinks service was excellent, nice choices. Movie selection was vast."
Pros: "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."
Cons: "Seats did not recline properly, were not comfortable and very hard and hard on the bum."
Pros: "I was not well and at the check in the lady was kind to change my seat ..."
Cons: "I order a special meal ....no meal for me on the plan ."
Pros: "First time across the Atlantic, and the British/French crew was the most polite crew ever."
I liked the service of the crew and the chk in staff. Crew should insist on putting the mask for the passengers.
they can provide Airbus A380 from AUH to ORD as it is a very long flight
Pros: "the headrests in the AUH-MAD leg"
Cons: "the touchscreen inflight system didn’t work very well in the MNL-AUH leg of the trip"
Pros: "is nice flay"
Cons: "they are ok"
Cons: "Smooth & a v.comfortable flight!"
Cons: "The main meal was ok but that was it. If you can't do food to a standard them dint do it at all. A piece of fruit would have been better"
Pros: "The movie selection was decent"
Cons: "They failed to informed me that passangers have to report to the gate one full hour before direct flights to the US from Abu-Dhabi in order to clear US customs and border security which happens there prior to your flight (which is the only place in the world that this happens.) I arrived at the Airport 2.5 hours before my flight and reported to my gate 45 minutes before my flight and was not allowed through. They then were extremely rude to me when I was in the process of finding a new connection and made me buy a brand new ticket for the following morning as the penalties for rescheduling would cost more than buying a new ticket which was 1200 USD!! They insisted that this warning was on their web site and would have been on my ticket had I got it from their website. Since I purchased my ticket from Kayak.com, that was my own problem. They then showed me a warning label on the baggage claim slip that they gave me at check in but this was only in Arabic with NO ENGLISH translation provided. More importantly the representative who checked me in to my flight never told me about needing to be at the gate 1 hr before the flight. Throughout this whole process they were unapologetic, unsympathetic and rude. I met two other people that same day who had the same problem one of these passangers arrived at the gate 1.5 hrs before her flight and still could not get to her flight in time because of the inefficient customs and immigration process that the Emarati's have in place in an attempt to mimic our process in the US. This is a very bad policy which only Etihad does. If you fly through Dubai with Emirates they do not require this nonsense. The Etihad staff were rude, unhelpful, unapologetic and inefficient. Never fly from Abu-Dhabi to the US with Etihad. On the flight, as the plane came to a stop at the end of the runway but still needed to taxi in to the gate, people started getting up. Instead of calmly explaining to people what was going on, one of the stewardesses waved it off and said well when we start moving again or if something happened they will just DIE then! This was not the only occasion I was disgusted by the staff. I woke up on the flight and couldn't find my glasses and the response of one of the stewardesses was "can you ask someone else to help you, I am on my way to take a nap and if I stop to help you I want get my full rest." This airline is one of the worst in the world if not the worst. I will never fly with them again and I am considering sending these stories to a NEWS network to raise awareness on this issue. Their staff don't care. They seem to be overworked and burned out. They only get one day off when flying to New York and back when by law they are required two. This shows that they are abusive to their staff which then leads their staff to have have horrible customer service."
Pros: "Friendly and professional. Always with a smile."
Pros: "Overall its very k"
Cons: "Flight EY 653 screen touch sensitivity wad very bad"
Pros: "The crew and the entertainment"
Cons: "Food was terrible , the plane is old seats are really small"
Cons: "Same type of food. They ran out dinner so served the previous entree. Turn the crew light on for water. No air hostesses showed up."
Pros: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Pros: "The seats on the flight were TREMENDOUSLY uncomfortable. As a 6’1” tall, male, I truly felt like a sardine in a can on the flight. And, for a 7-hrs flight, the food made available, I did not find to be sufficient."
Pros: "Etithad was amazing gorgeous happy staff, plane was comfortable and food outstanding"
Pros: "Same as above great crew"
Cons: "Boarding process chaotic long wait in bus"
Pros: "Almost everything. Lovely staff....good seats.....plenty of recent movie options. Made 7 hours fly by!"
Pros: "The food, the entertainment, the fact that the airline staff could speak English and that some of them were actually helpful"
Cons: "The upkeep of the airline, some of the airline staff to treat all passengers as one as I noticed more than an unusual amount of passengers were favoured over one another. A minimum flight of 5 hours was served with just the one meal. We were served lunch at 930 am on one flight. The observations in economy aren't as important as business class. Only if we could all afford to travel on business class."
Pros: "I was very pleased with this airline. Will try to fly with Etihad again if the opportunity presents itself"
Cons: "Leg room not good"
Pros: "1) the flight was not full which was a big plus 2) the universal charging at the seat, I didn't need a converter."
Cons: "1) The sinks in 4 bathrooms were broken. People were still using the bathrooms although there was no sink. So people were not washing their hands which is unsanitary. 2) the food was not very good, nor the timing of it. Also sandwiches in plastic wrapping were distributed during sleeping hours and that was very disruptive. 3) the plane was older. 4) the flight was very expensive so I expected 5 star features and comfort, but it was only a 3 star for me."
Pros: "Nothing. I would never ever choose Etihad airline again"
Cons: "At Washington Dulles airport the whole staff was really rude and unprofessional. I had only one hand carry and it was 9 kg. I requested them that I can buy a bag and can divide the stuff in two bags. But supervisor who seemed Indian was really racist and he kept insisting that we are flying in 5 minutes. Either you have to pay penalty for this hand carry or you can cancel your flight. I have never ever seen this kind of behavior from anyone specially from a supervisor. I ended up paying $300 extra for only 2 kg extra weight in my hand carry. I would recommend my whole family and friends not to choose this airline anymore."
Pros: "I liked the speed of the journey"
Cons: "delayed flight passenger management of frustrated customers no compensation no apologies care of customers after long delay"
Pros: "The crew was very nice"
Cons: "The seats super uncomfortable and the entertainment is very mediocre Qatar airways way better"
Pros: "The flight was perfect the flight attendants was also up to scale thank you very much for the nice flight"
Cons: "The fly agency supposed to advise me a hotel inside the airport I asked to be inside the terminal so I had to cancel the booking in there and lose money because the hotel they advised me was outside the terminal not inside"
Pros: "Flight on time."
Cons: "1. Seat changes are done last minute despite booking the seats online with out informing us. I felt that there was no point securing online seating early. Difficult to adjust seats in the last minute. I was separated from my family. Given wrong information about seats. Had to real work with staff to finally get seats adjusted. Not very easy to work staff. Understanding of English is not that good. 2.Had problems checking the luggage all through despite connection was through star alliance. 3.Had to wait in airport in transit to get boarding passes. Did not understand why it was despite having booked seats early. 4.Seats provided were not good. 5.Also head phones didn't work. I told staff three times and still no response. Finally gave up i had booked because ratings were good. But service was not even close to expectations. Dissapointed."
Cons: "The toilet configuration is not good. It is cramped and the sink positioing makes It difficult to wash your teeth."
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Pros: "Very professional and accommodating crew on board. The Abu Dhabi lounge was large and looked very beautiful with it's appointments, but it was also packed with people (late time of day, I know), noisy with men pacing around shouting on their cell phone headsets, and I wasn't aware of the many services they had like the spa, no one informed me when I checked in. I understand this airport has a lot of business and first class travelers from all countries, but they need to better organize the lounge into designated "quiet areas" for people like me where cell phone use isn't permitted, family areas, where the kids can run around screaming unimpeded like they were, and also direct newcomers into areas where there are less passengers so you can find a place to sit & grab food without wandering around this cavernous place looking for a place of respite"
Cons: "The experience of transferring through the Abu Dhabi airport was a little hellish--very hot (I know it's the ME in summer), long lines, I was patted down in a cabin by a security office because of the underwires in my bra, which I was cool with, but my carry on luggage was kept outside the cabin area with my passport and money with people swarming through in lines. Not cool. I've probably never had an international transport experience like this, outside of Cuba where they pulled me aside and interrogated me by agents even though I had a visa and had documentation I was presenting at an education conference at the government state hotel, (and I'm Panamanian American, I speak Spanish, maybe that's why they though I was a scientist/spy). This airport definitely needs more basic staff and better organization. But I'd have to say this wasn't any worse-- other than the heat--- of any US or European transfer experience I've had in the last 10 years. Lounge staff in Abu Dhabi were kind of jerks compared to other airports, they were very stand offish (like they couldn't be bothered to help you, or maybe it was my Canadian/American accent)."
Pros: "attentive staff"
Pros: "All above"
Cons: "Liked everything"
Pros: "Prices were cheap. Flight direct to Dublin."
Cons: "Seats are very hard. not a lot of padding. Food was very poor."
Pros: "crew was helpful!"
Cons: "Etihad has limited in flight movies compared to emirates"
Cons: "One of my luggage pieces was lost, and not found for 3 days. Filling out forms for the lost luggage took several hours."
Pros: "Interior design.Soft warm colours condisive to a relaxing vibe."
Cons: "Only one toilet available for a cabin full of people waiting in line for longer than comfort requires.Entertainment needs an uplift.Drab and dreary."
Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "1. Food choices from NYC to Abu Dhabi were only lamb or Indian cuisine (chicken kofta or veg), no seafood option. Very few extras were given with the meal or between meals (no fruit, candy bars, peanuts, etc. on the flight). 2. Entertainment was stopped 30 minutes before arrival."
Pros: "Sokratis Repanidis - the food and beverage manager was very courteous and well behaved ...... Thank u especially"
Pros: "It was a good experience with Etihad airlines, comfortable and ambience."
Cons: "Food provided is not at all good. Very very poor."
Cons: "Delayed departure, lost luggage"
Pros: "Not much to specify...."
Cons: "Entertainment is not available until 10 mins after take off and it gets cut off 10 mins before landing...."
Cons: "Can improve quality of pure Veg food and give them more option so that they can travel conveniently"
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
Cons: "appriciate co operative atitute of ground staff and crew"
Cons: "No person travelling from New York received their luggage in New Delhi. After a frustrating wait in Abu Dhabi terminus for 24 hours to be subjected to another wait & search for luggage & eventually fill the displaced luggage forms was quite an ordeal. The only silver lining was that the luggage was eventually sent home after 72 hours. NEVER EVER RECOMMEND ETIHAD FOR TRAVELLING"
Pros: "There was one crew member who was sympathetic to our plight, we appreciated her candor and whatever help she was able to give on this long flight."
Cons: "We were forced to sit on foul smelling seats for the 15 hour flight. The only option given to us was to deplane with barely 2 minutes of time to decide as the aircraft doors were being shut. Check-in took more than an hour and 15 minutes with a slow computer system."
Pros: "The only positive was that it followed the time and the crew was good."
Cons: "I paid 22 bucks for wifi services and it never worked one bit. The crew bluntly told me that they can't do much about it. I would definitely travel via a different airline primarily due to the fact that the wifi wasnt working and the leg space is terrible for an 18 hour flight."
Cons: "Punctuality, No break fast"
Pros: "Amazingly helpful and friendly crew."
Cons: "Affordable fares equates to small space."
Pros: "The crew was nice"
Cons: "boarding and unloading are nightmares. They really should load the planes back to front and if someone has a connecting flight, they should be allowed to unload first."
Pros: "EVERYTHING about this flight was a NIGHTMARE. From the delays, to the agents, to the crew - absolutely terrible. Will never fly American again. They claim the flights are full but have a TON of empty seats and don't let you pay for upgrades."
Pros: "The seating, the comfort, the entertainment, the complimentary food, the drinks. Everything was great with American Airlines."
Cons: "Our flight from Dublin was delayed 2-1/2 hours. So we missed our connecting flight to SJC. Instead of flying back at 5:15 PM we flew back at 8:13 PM. But that flight didn’t leave until 9:00 PM. They rerouted us to fly into SFO which is about 1-1/2 hours further than SJC from our house. Not good!"
Cons: "The sound didn't work on my entire row for the in flight entertainment; it made for a long flight."
Cons: "Flight was delayed. Sometimes it’s not airlines fault. Not 100% clear on who was at fault. Toilets apparently water wasn’t working on aircraft. Upon landing at BNA a baggage guy attempted to rush us because flight was late and needed to get back to ORD. With no consideration for over 2hrs waiting"
Cons: "The flight attendants were the best"
Cons: "Not sure why it was a Finn-Air flight when it was an AA plane and crew?"
Pros: "On time, arrived early"
Pros: "Nothing Flight was delayed , which made me miss my connecting flight."
Cons: "Mostly the staff who were not friendly at all. Two of them were very arrogant and ignorant. I’m not looking forward to my flight home and I’m thinking of changing airlines. I’ll never travel AA again. Very disappointing."
Pros: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Cons: "For an obviously new aircraft the space between rows was horrendous. I am 5ft4in tall and when I sat down my knees touched the seat in front of me. When the passenger in front of me tilted his seat back I couldn’t even cross my legs! I like Qantas but I have learned to abhor American Airlines (which operated this flight), next time I will probably use Air New Zealand purely because of the seat situation."
Pros: "Smooth boarding, the crew was really nice (and it didn't hurt that they were generous with the wine)."
Pros: "Loved all the meals. Tasty, well-coordinated."
Pros: "Very upset this was an American Airlines Plane and not Quantas. There was very little room so it was an extremely uncomfortable 13+ hour redeye flight."
Cons: "Bait and switch tactics, size of seats."
Pros: "Smooth operation, on time"
Cons: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Cons: "A couple of flight attendants were a bit grumpy/short with passengers. Lack of food definitely not ideal but glad they could get something given circumstances with health department. Still waiting for promised vouchers to arrive."
Pros: "Staff was great. choice of food/beverages."
Cons: "The people in front of us were having a party all night during the quiet period."
Pros: "On time, efficient, new plane. No troubles."
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "Food! Friendly crew"
Pros: "Lots of movies. Constant trash collection and drink service"
Cons: "Uncomfortable seats. Dirty bathrooms."
Pros: "We appreciated that American Airlines found us two seats together for the long Dublin-Chicago leg of our journey."
Pros: "Nothing it did not exist"
Cons: "You cancelled my flight without telling me"
Pros: "Friendly crew made a long international flight with a 14 month old as pleasant as possible."
Pros: "Comfortable seats, for the most part friendly crew, with one exception. Flight left right on time and landed with no extra time to taxi. That was a welcomed benefit."
Cons: "No wifi on plane and no individual tv's for movie selections. Also had to pay extra for an aisle seat. Could not select seat at time of purchase. Didn't know if I called Iberia or American to make seat selection. Confusing with two different flight numbers. One from Iberia and one from American. Passengers should be made aware of which airline they are flying on at time of purchase."
Pros: "Smooth flight, good crew, no other problems."
Cons: "Several video system restarts and my arm rest USB and audio jack randomly stopped working for the whole flight. Lots of people had no video screen working too. Food tasted good but had so many chemicals in it that I had digestive issues the whole flight from both meals."
Pros: "Everything! Leg room"
Cons: "The touch screen for entertainment was maddening!"
Pros: "loved the movie selection and how nice the crew was"
Cons: "The fact that my party was seated in different areas of the plane."
Cons: "Lost our bag in LAX"
Pros: "Crew was very nice."
Cons: "Didn't have much option of food because I don't eat meat or dairy. I had the sides of salad, bread, and crackers. I'm used to not having many options as a vegan and don't expect there to be much available, but just commenting."
Cons: "We didn't fly Finnair. All of my emails said Finnair and then when arrived at the Finnair counter they didn't have my family registered. After some panicking, we were told to try American Airlines. That is who we flew with, not Finnair"
Pros: "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
Cons: "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
Pros: "On time"
Cons: "No gluten free food available"
Pros: "The crew was great!"
Cons: "No leg room, tight."
Cons: "The flight crew was very rude"
Pros: "Got an economy extra seat without upgrading, had a variety of snacks and service extras which were nice"
Cons: "Was never asked for dietary restrictions so no vegetarian meals were available, pretty old aircraft to be flying that route, no seat back entertainment"
Cons: "The flight movies and entertainment were down the whole flights but only for our seats. Which on an international flight was the pits."
Cons: "Felt like an old domestic flight. No Wifi and screens in the center that are hard to see from the window seats."
Pros: "The plane was comfortable, food was fine, entertainment was okay."
Cons: "There was an unexplained delay of over an hour. More than that, I found the crew to be extremely rude for no reason. They were short with all responses and showed no care for passengers at all. I was very disappointed in their efforts"
Pros: "Individual screens worked well, food was good."
Cons: "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"
Pros: "Available drinks"
Cons: "Poor selection and no coffee"
Pros: "The food was good and the flight was short."
Cons: "It would be nice to have more room"
Cons: "EXTREMELY LONG CHECK IN & SECURITY LINES"
Pros: "The crew was very friendly and customer service oriented! They were very organized and always helpful!"
Cons: "Some of the screens on the chairs need to be looked at. It was extremely difficult scrolling thru the options because very often our screens would get frozen or land on an option that we did not select."
Pros: "Size of plane On time departure Meal choices were excellent Entertainment choices were excellent"
Cons: "That this became an American Airlines flight after booking and no one from either airline contacted us to tell us. We couldn't find the Finnair flight anywhere and came to figure out that American was handling this flight."
Pros: "It left on time, the cabin crew were very nice, they kept us well fed. The pilot didn't hit any pot holes. No annoying children. We didn't realize that we would have to go thru US customs at the Dublin airport, That added another big chunk of time to reach the boarding gate. We made it with 20 minutes to spare. On the plus side, we could just breeze thru the US side and leave the airport."
Pros: "Crew was fine"
Cons: "Boarding process was confusing and crowded. The seats were tight together in coach. My entertainment system didn't work, but the screen stayed a low glow. Food was unpleasant."