Cons: "Boarding was extremely slow and we arrived 1 hour late"
Pros: "Got a row to Myself"
Cons: "No Masks really enforced"
Pros: "GREAT SEATS AND SERVICE"
Cons: "other than free flights, nothing"
Pros: "Economy seating for such a small plane was great."
Cons: "This flight- one of the crew (female) had a miserable attitude. Like we were an inconvenience."
Pros: "Seat was roomier. Food was good."
Pros: "Crew was nice. Enjoyed watching one stewardess train another. Very smooth landing in Redding."
Cons: "Flight delayed for about 20-30 minutes with personnel entering and exiting aircraft with no explanation for passengers after pilot had announced we would be leaving “on time.”"
Cons: "To actually be on it would’ve been awesome"
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Pros: "Nonstop is the greatest."
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Cons: "delayed. missed my connector and had to rebook to a later flight"
Cons: "Shrinking the knee room is a mistake"
Pros: "nothing! entertainment should vd a one alos, not s friendly star system"
Cons: "over an hour wait. gate agents change in the middle of the wait time... no info was given s to what the mechanical problem. did di a very good job in communicating time! just totally screwed up."
Pros: "Good flight for the price. Keep your expectations low."
Cons: "Only one snack service for 5 hour flight. A second bag of pretzels would have been appreciated."
Pros: "Crew was very nice."
Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Cons: "Arttitudelady screamed at me when I got up to go to the restroom"
Pros: "See above"
Cons: "See above"
Pros: "Plane arrived early and deplaned early. Crew pushed to serve drinks even though there were bumpy stretches."
Cons: "In boarding, putting groups 3, 4, and 5 in the same line works poorly. The size limits on carry-on bags and personal items was smaller than other airlines, unnecessarily so for the latter given the size of the space under the seat in front. United is inconveniencing customers without any justification."
Cons: "Delayed flight. Last time when i'm flying with United!"
Cons: "WAs delayed for over 5 hours and missed my connecting flight. Had to abort takeoff go back to the gate and there were 2 issues with the plane"
Pros: "Cheap flight, on time, convenient"
Cons: "Very little leg room with little padding"
Pros: "Nothing"
Cons: "Nothing"
Pros: "Arrival was late and United held the connecting flight! Thanks United."
Pros: "The faxt tah I made it home same day"
Cons: "Having to be deferred 7 hrs from intended flight arrival"
Pros: "the staff was extremely pleasant, and so nice. the flight was ok"
Cons: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
Pros: "The crew was great."
Cons: "We had a long delay with the cabin so I missed my next flight."
Pros: "Crew worked hard and were terrific."
Pros: "The flight was bumpy but otherwise pleasant"
Cons: "There was a rude passenger that yelled at me as I was exciting the flight suggesting that I cut her off as we were getting off the plane thinking that I took her bag. It was outrageous and completely ruined the flight for me. I realize this has nothing to do with the flight but it just made me feel so crumby and attached that I felt the need to share it. Also the leg room was a joke. We barely had any room to move. I probably won't fly coach on united again due to the bad taste it left in my mouth. Unfortunate because it's hub is in chicago."
Pros: "Nothing"
Cons: "Customer service at united was rude on all ends phone and counter. Plane was delayed five different times and delayed for both flights. still at airport actually waiting on plane to take off when it was suppose to at 834 pm now it's 1142 pm so three hours later. I don't know who is running united airlines but it's a joke and should be shut down. There is so many people upset right now, horrible airlines."
Pros: "The food really was tasty"
Pros: "Great flight both ways of my trip. We arrived 20 minutes ahead of time on the way back. The crew was very courteous and I had a great experience with United."
Pros: "Flight crew was very nice. Made up a little time on the flight and landing was smooth."
Cons: "This is my second delayed flight on united / lufthansa in a few months (2 for 4). Horrible leg room and person in front of me had seat all of the way back so she was on my lap and I had to ask her to move up. Food just so so - carbs with carbs (pasta with cous cous). There was very little information about the flight delay (when would we be boarding, etc.)."
Pros: "The flight & crew were great"
Cons: "A cookie? C'mon man. I couldn't download the United app & didn't know I had to."
Cons: "Packed in like sardines. This is not comfortable."
Cons: "Flight was delayed 3 times, I was rebooked on another flight, lost my upgraded economy plus seat and was squished in the windrow seat beside a larger man. I was traveling with my infant son which made everything a lot more stressfull! Then missed my connection in Chicago"
Pros: "United airlines handled the flit gut and their international service is excellent."
Cons: "Had to wait to fly out on the plane for about an hour. It was hot inside the plane, needed more air flow"
Pros: "Updates on delays came directly to my phone"
Cons: "Updates were not accurate with what was actually happening"
Pros: "Crew professional"
Cons: "Unhappy that my luggage didn't make it"
Pros: "Everything except my bag did not make it to destination"
Cons: "Bag did make it to destination"
Pros: "The staff was very friendly and helpful."
Cons: "The food was OK, the entertainment was left to be desired. The comfort was just ok, but to be expected"
Pros: "The flight attendants gave me a whole can of soda vice just pouring one single cup"
Cons: "Baggage fees."
Cons: "Overall a good experience, but when they run out of overhead space for carry on luggage, United should returned it to you at the gate, not baggage claim. That's GATE CHECK. In Denver, Baggage Claim is a long walk and train ride for many."
Pros: "boarding was on time"
Cons: "plane was so small."
Pros: "Both flights were early! Boarding was easy"
Cons: "No complaints"