The flight was great. The flight crew were all gorgeous women who were very helpful. The seat situation is not as awarsome but only because I’m a 6’8” giant!
Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
Pros: "Everything that was offered snacks, pillow,"
Cons: "More water!"
Pros: "Food was good."
Cons: "Not enough soft drinks and ice has to be asked for."
Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Pros: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Cons: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Pros: "I always love Korean Air crew, you do have 5-star staff!"
Cons: "I can’t think of anything for now! Overall I had a great flight."
Pros: "Cleanliness and more leg room"
Cons: "Serve the coffee/tea with the breakfast/meal not after."
Pros: "service/food excellent"
Cons: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "Professionalism, appearance, flight attendants, provided slippers and toothbrush, seat space, great food and drinks"
Cons: "The movie selection was small and a bit outdated"
Pros: "service, food, kindness"
Pros: "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
Cons: "The second meal wasn't the greatest but I think it was me not the food."
Pros: "Selection of movies are great. They are new release and blockbusters"
Cons: "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
Pros: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
Pros: "Very organized"
Cons: "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
Pros: "on time, good service and food"
Pros: "I liked the seats and the comfort."
Cons: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
Cons: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
Cons: "Everything. You have THE worst customer servive evet."
Cons: "delayed 1:50 hrs."
Pros: "Korean Air staff was very nice and helped me as a disabled passenger."
Cons: "Was on a 777 both legs and they have very little padding in the seats which makes for a sore butt."
Pros: "Considerate Staff"
Cons: "Business would be better; customs in Seoul are very slow."
Pros: "다 좋은데 한가지 불만사항 : 인터넷에서 구매했다는 이유로 Mileage 로 Upgrade 가 안된다는데 그럼 KAL 대리점도 없는 이곳에서 mileage 는 언제 사용 ?"
Pros: "The service and entertainment"
Cons: "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
Pros: "Cordial; patient; understanding; calm; respectful; and helpful"
Pros: "Everyone was so pleasant and helpful."
Cons: "More leg room is needed!"
Cons: "Cabin temperature was too high"
Pros: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Pros: "Again plenty of food and beverages."
Pros: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Cons: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
Pros: "Great legroom, good food options, and professional staff. My only complaint is the somewhat limited entertainment selections. Overall a great experience."
Cons: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."
Pros: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Cons: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Pros: "On time takeoff and arrival"
Cons: "Entertainment choices e.g. (movie choices) limited. alcoholic drink choices limited too"
Pros: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Cons: "Refund policy"
Pros: "There was a delay in taking off from SFO but the attendants worked very hard at getting everyone on board and taken care of. I missed my connecting flight in Seoul because of the delay, but the attendant let me know well before that I would miss the flight. In Seoul they took me to their very nice Hyatt hotel where I stayed the night and they offered me a very excellent buffet dinner at no cost."
Cons: "There was plenty of confusion with the ground crew in Seoul and I was lost trying to find my way to the station where I could find another flight to Hanoi. However, as soon as I found the Korean Air station, they took very good care of me."
Pros: "Great support and communication from staff as well as compensation for free hotel."
Cons: "Flights delayed"
Pros: "plane was comfortable and ground as well as freight crew's are kind. overall very good service."
Pros: "Service, people, space, entertainment"
Cons: "I'm vegetarian so there were no vegetarian options"
Pros: "Great services"
Cons: "The flight is too full"
Pros: "Leg room was good"
Cons: "Too tight beside neighboring seats"
Pros: "I am giving my flight from Seoul to Bangkok 5 stars because the crew were just lovely. They were kind, attentive and ( shock) seemed to want to be on the flight. Too often nowadays it seems as if we( the paying customer) are nothing but a huge annoyance to the flight crew for daring to sk for a blanket, need a drink or to have to use the facilities. We had a screaming child in the row ahead most of the flight and one of the flightees went so far as to walk the toddler in her arms around the plane to help smooth her. The food reminded me of airlines meals years ago with a served roll and butter, main course ( beef with potatoes and veggies) , a tofu and soy sauce side and ice cream for dessert- no plastic silver wear here, proper solid stainless. Lots of juice and water on offer all flight and beer, wine etc with meal. American carriers should take a leaf out of this airline's book!"
Cons: "Seats are cramped but manageable."
Pros: "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
Cons: "Seat would not lay down for 11 hours."
Pros: "Great food selection;just the right amount."
Cons: "Improve sound system;selection of movies & music selections"
Pros: "Got me there safe. Took seoul to Vientiane laos direct flight. 5 hours. Staff was nice if you spoke Korean. Otherwise you better be good at acting things out."
Cons: "Flight attendants knew no english. Or very limited. Koreans got upset if anyone was speaking. small seats but not terrible. Low end budget airline for sure."
Pros: "Stewardess are courteous."
Cons: "Bathroom floor is not maintained properly. Always wet."
Pros: "Crew were very gracious and kind."
Cons: "Food not as good as before"
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Cons: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "The crew was friendly"
Cons: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "Flight attendants were very friendly, professional and helpful"
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Cons: "For better leg room in business class go for the bulkhead seats"
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Cons: "Everything was fine."
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Crew very friendly"
Pros: "Espresso coffee, champagne, crew, headphones"
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "The flight attendants were amazing."
Pros: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Pros: "The food is very good in economy. Large screen tv gor movies and games."
Cons: "all was good, nothing bad"
Cons: "There was not much leg room in the seatings"
Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Pros: "Crew members were very friendly n helpful."
Cons: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Pros: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Cons: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Pros: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Cons: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Pros: "Not much turbulence"
Pros: "I always felt attended to, great customer service, clean and best bang for your buck"
Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Pros: "Great flight amazing service"
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "everything great, every time again"
Pros: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Pros: "New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ..."
Cons: "I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !"
Pros: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Cons: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Pros: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Cons: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Cons: "Your counter staff behavior at Hongkong airport.she altered our online booking confirmed seats??? Wheel chair did not come on time at Hongkong airport. We had to rush to catch the flight after demanding the boarding pass from counter.Please investigate and punish those two staff at your counter at Hongkong airport."
Pros: "The usual SQ charm was in effect during the flight - the crew was great, helpful without being intrusive, and the Krisflyet experience (albeit an older B777-300) was still good and enjoyable."
Cons: "The Milanese boarding crew was a little unexpectedly rude - the Milanese ladies were just kinda shouting at everyone and ordering unclear instructions. I also sat near the bathroom (seats 43A and C) and the smell was sometimes a bit strong. Also slightly disappointing was how quickly the chicken ran out on the way up!"
Cons: "Boarding was hectic and stressful"
Pros: "Large aircraft (777) for a short jump Great in seat entertainment Roomy seat in Econ"
Cons: "That I couldn't come back on the same airline!!"
The flight doesn’t have usb ports to charge or no wifi. Looks really old aircraft. Didn’t feel safe
Please refer to comments on previous flight.
ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
Services were excellent and given on time.
Pros: "The crew was very friendly."
Cons: "Seats can get better."
Pros: "The aircraft was comfortable and the electronic amenities were decent and needs improvement"
Cons: "Free WiFi and Dancing boys"
Cons: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "Food was atrocious!"
Pros: "Everything was good"
Cons: "Veg Food"
Pros: "Qsuite is the best flight experience I've ever had by a long, long way."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Cons: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Pros: "Service and food were excellentpA"
Cons: "Announcement volume too loud"
Cons: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Cons: "Too many security screenings including the airline’s itself.!!!"
Pros: "Good movies, comfortable seats"
Cons: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pros: "The Crew The Food"
Cons: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."
Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Pros: "Great service and great meal options!"
Pros: "Entertainment list were great."
Cons: "Out dated inflight entertainment system"
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Pros: "Being able to sleep."
Cons: "Food was not good. Rice was not fully cooked."
Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Pros: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Cons: "Probably the best flight crew I ever had the pleasure of being with."
Cons: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Pros: "Crew professionalism"
Cons: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Pros: "Good in-flight service"
Cons: "Cramped seats"
Pros: "The food was the best airline food out there. Also, the regular economy seats recline more than other airlines."
Cons: "The boarding process was chaotic. There was. O system to the boarding and it made for a lot of pushing to get in line."
Cons: "horrible customer service at Doha Airport"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."
Pros: "I can understand what kind of flight it was because it was a small plane"
Cons: "Bad smells and an old plane i hope you will change the plane to another better one"
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Pros: "The crew on the flight was excellent. They'll bring you pretty much anything reasonable you ask for. In flight entertainment options were many. I don't eat a lot of airline food, but the meals exceeded my expectations."
Cons: "I am quite tall (6'5"/1.92m), the in flight comfort was brutal. It'll take my knees a week or two to forget the constant jamming from the seat in front of me. Otherwise, on boarding was well organized, but very slow. Sound quality on provided headphones was very poor."
Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."
Cons: "They didnt let me sit with my family and my seats were changed twice after i was checked in without notifying me. I have anxiety issues and it was really hard"
Pros: "Everything. The service, the staff, the comfort. It was just a pleasure flying with Qatar"
Pros: "Same as stated for the flight BKK-DOH"
Cons: "I was quite happy with the facilities and service ."
Pros: "I don’t like it"
Cons: "They take my money because my flight it’s was over And they charge me twice"
Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."
Cons: "You are a wonderful service"
Pros: "Great food & great entertainment. Love the free WiFi"
Pros: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Cons: "Seat was not comfortable. Push back was not working"
Pros: "Food was excellent (Emirates rep helped choose Asian veg per my need description)"
Cons: "Not applicable"
Pros: "Everything was nice.."
Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pros: "the seats, the window"
Cons: "fliglth to short"
Pros: "Everything was great"
Cons: "Emirates service has fallen over the last several years"
Pros: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Pros: "Leg room and friendly staff"
Cons: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
Pros: "Excellent. All the staff were great and helpful."
Cons: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."
Pros: "Personnel were friendly and helpful!"
Cons: "The food far too spicy and was unable to eat it!! Sat by someone who should have had two seats instead of one. Thus a very uncomfortable flight."
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Pros: "Crew was excellent but seemed stretched ."
Cons: "Overall ICE was great but didn't seem to have many new films"
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Cons: "food and luggage restrictions. Only one carry-on"
Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Cons: "40 minute bus ride after landing. Why are they landing airplanes so far away from the terminal? They own the whole terminal!"
Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Pros: "Flight wasn't cancelled."
Cons: "Lengthy check in of baggage, followed by delayed boarding."
Pros: "Loved the entertainment options."
Cons: "Food was horrible. Yuck."
Pros: "Everything except boarding and internet"
Cons: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Pros: "The flight didn't feel long at all since I was very comfortable throughout. They offer good on-flight services and an endless list of movies to watch. I give this 9/10."
Pros: "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
Cons: "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Cons: "Boarding of gate A20 location in Dubai"
Pros: "Spacious, great entertainment selection, crew is very attentive"
Cons: "Not all seats can lean back"
Pros: "Movie selection was good."
Cons: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Pros: "The entertainment, seats, and food were all good."
Cons: "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."
Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."
Cons: "No reason to complain."
Pros: "Your airline is always striving to be ahead of the game. You are ON TIME, friendly and efficient. If you fly where I need to go I will fly Emirats!!!"
Cons: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Boarding at Vancouver was poorly managed
Main problem was that the inflight entertainment system did not work on two legs of a Sydney to London Heathrow flight. They tried very hard to fix it in Sydney and Singapore without success. Apart from that, a very comfprtable flight
No individual entertainment screens on this flight. Would have been nice to know beforehand.
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Pros: "A lot of food was served - much more than any flight in the USA"
Cons: "Seats are too small, uncomfortable. We had a 50 minute delay in departure."
Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."
Cons: "Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights"
Pros: "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."
Pros: "Amazing food and entertainment."
Cons: "I’ve been on more comfortable plane seats."
Pros: "On time"
Cons: "No inflight entertainment available."
Pros: "The flight was on time, service with a smile. Staff great."
Pros: "Comfortable flight."
Cons: "Food and entertainment options."
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "Although this is a small plane the seats seemed to have more room than the larger plane from Sydney to Brisbane We weren't delayed by much. The onboard snacks were nice."
Cons: "The plane from Wagga Wagga to Sydney was hot while we were waiting for take off as no air was circulated until we started to taxi."
Cons: "Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience"
Pros: "Expected more, newer plane, champagne was good."
Cons: "Service slow, chairs are too firm, no storage with seats. The entire experience is just OK"
Pros: "Normal standard for that kind of trip"
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Pros: "food was good, great entertainment, crew very attentive"
Cons: "everything was good"
Cons: "For a flight that takes 14 hours Restroom on an airbus 380 Toilet seats were showing signs of deterioration Seats very uncomfortable, I have flown on the same style of plane with Singapore airlines and didn’t experience the discomfort I had on qantas Food average"
Pros: "Friendly, courteous staff. Good accommodations"
Pros: "Wonderful staff and such a easy quick feeling flight"
Cons: "The food had no vegetarian options"
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Pros: "Overall the flight was smooth, we boarded and off loaded quickly and were fortunate to not have a very full flight."
Cons: "The chairs had very uncomfortable seats, the arms did not go up all the way, so limited laying down. The food was overall poor and not very rapid service. Also for such an empty flight they ran out of menu options quickly. I believe our flight was not on a qantas plane but American airlines, which I suspect had something to do with the difference from previous qantas flights which were much nicer."
Pros: "A crew member saw that I was crying upon departure and left a stack of tissues in the seat next to me. Then the crew member checked on me later to make sure I was ok. It was very nice and touching."
Cons: "My chicken was raw in my lunch."
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "Overall the flight was lovely. Flight crew was wonderful and I can’t say enough good things."
Pros: "Outstanding service and a nice mid day snack."
Cons: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Pros: "It was nearly impossible to get in or out of our seats when the chairs in front of us were reclined. When they are straight up it was no problem. Legroom was ample and the blankets and pillows were a nice touch."
Pros: "Cabin crew was ok."
Cons: "Ground staff was terrible. Boarding took forever. Plane was dirty. Blanket had stains on them. Overall, just disgusting. I was afraid to touch anything on the plane. I took photos to document."
Pros: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"
Pros: "Crew was trying hard to make customers comfortable"
Cons: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Pros: "Again the staff were great but that’s it for this flight. The rest was a pretty poor experience."
Cons: "I paid extra for a window seat NOT over a wing but given the flight switch was given a window seat with no view (over wing) and no recline (against a bulk head wall). So I paid extra for worse seat to the wrong destination!"
Cons: "They put me in a broken seat in business class for which I had to call a flight attendant every time I wanted to adjust it."
Pros: "Friendly crew"
Cons: "Upper deck and lower deck economy seats don’t have the same amenities on the A380-800 plane"
Pros: "even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas"
Cons: "went i couldn't use my Qantas membership to access Melbourne lounge"
Pros: "Staff was very accommodating"
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "crew were the best part being proactive asking if needed anything or getting a pillow. Boarding, I was one of the stragglers so got on easy"
Cons: "Leg room is awful, food for breakfast is a bit soggy with baked beans making hash brown soggy"
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Cons: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Cons: "I asked for coffee after the first meal service but it never came."
Pros: "Excellent service as always. Luggage was checked through to the final destination."
Cons: "The passenger next to me was too big to have the armrest down."
Cons: "Delayed Boarding and they didn't say anything."
Pros: "Big, safe plane. The pilot striving to land us close to the originally-scheduled time, even though we boarded the plane an hour late. He did it! A++ to Qantas for providing a spigot at the back of the plane to refill water bottles, thus lessening the amount of plastic used."
Cons: "I ordered vegetarian meals and they were TOO SPICY. Being served a flaming hot tomato curry and spicy potatoes for BREAKFAST was ridiculous."
Pros: "On Time performance"
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."