Pros: "Check in people were great. Staff very cheerful thanks."
Pros: "Comfortable seats"
Cons: "Poor communication of crew memebers when dropping off bags, not consistent with charges of luggage, not helpful in alternative solutions, would allow some passengers with same size/weight of luggage through with no charge, versus charging ridiculous prices for others"
Pros: "We arrived to the airport 2.5 hours early which was too soon to check in. Instead of making us wait, the Jetstar attendant offered us an earlier flight. Very accommodating and thoughtful! Thanks so much Jetstar!"
Pros: "Carryon luggage is restricted to 7 kg. Conflicts with worldcstandards and then they apply it to foreigners, but not to Kiwis! They would not let me take on my roller bag, but many locals got to! 9"
Cons: "See above"
Pros: "Low initial fair if you have no luggage."
Cons: "Jetstar Charges for everything. Each bag over 7 kg. $360 charge for luggage. 4 bags. Obscene. If you wait until the airport to add bags they charge more. Unfortunately I waited. They claim the check in process should have been clear to me that I needed to check in bags in advance. It really did not. The website is deceptive and tries to get you to check-in without mentioning the excess charge. Employees seem to enjoy gouging customers at the terminal. Charge for soda? Employees were rude. Terrible service and airline. Avoid at all costs."
Pros: "Super quick, clean, professional. I love Jetstar."
Cons: "The flight was late with no explanation as to why. We missed our connection to the second flight. We had to change our car rental plans, and it cost us twice as much. We had to spend 6 extra hours in the Auckland airport."
Cons: "Nothing complimentary including water No entertainment"
Cons: "One of the flight attendent was not nice with us"
Cons: "Delayed, delayed, delayed, cancelled"
Cons: "Went online to check in and buy bags. Was able to buy one bag but was given message that I must finish check in and bag purchase at the airport. Got to airport and was told second bag was $150 and not $25. Said I should have purchased online. Explained that in one web session I was able to purchase one bag but denied option to buy second. No help or explanation. Not a fan of Jetstar or their web site."
Pros: "it was a short and very smooth flight. all the flight attendants were excellent."
Cons: "the flight we originally had booked got cancelled while we were in line to check our luggage. luckily we were 3 hours early for the flight and were able to catch a sooner flight."
Pros: "Staff apologized for slight delay due to weather which was no big deal. Fast boarding because they use the front door and aft door."
Cons: "I overpaid for my checked luggage and couldn't get a refund. I prepaid. You might as well tell people if you are bringing a suitcase, you have to pay. Ticket price should include one suitcase up top 15 kg- 20 kg."
Pros: "Always a smooth flight from Christchurch to Melbourne"
Pros: "Crew was nice and pleasant"
Cons: "Service desk staff were not all that helpful..."
Pros: "Friendly and efficient."
Cons: "Both legs of my flight were late, and the excuses given by each pilot were weak."
Cons: "I bought jet star tickets worst experience ever All employees are lazy they don’t care about anything"
Pros: "We survived."
Cons: "Screaming children, obnoxious passengers, forced to pay $120 to check two back packs, $5 coffee, rude staff... Will never fly this airline again."
Pros: "Short flight time door-to-door. Leather seats were good."
Cons: "The guy in front of me was slightly obnoxious. Flight was bumpy at times."
Cons: "Check in staff were rude."
Cons: "We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience."
Pros: "Nothing unless being over chargered gets me points when in heaven."
Cons: "When I ordered the flight the process never gave me a chance to pay for bags like it did from Auckland to Christchurch. However, on the return flight when I went to check the bags in they said I would have to pay $210 for 2 bags. Thanks jetsatr and kayak for not having a good process to order a head of time. Won't use either again unless someone reads this and gives me a refund."
Pros: "Ground staff and attendants were great!"
Cons: "No entertainment and have to pay for food, not even a drink."
Pros: "Crew and staff were nice."
Cons: "Baggage fees are super expensive if you don't prepay. Can be as much as the flight itself. Be sure to prepay for your baggage!!"
Pros: "On time"
Pros: "Would not provide boarding for next flight causing us to be remove from flight wanted to charge for a glass of water."
Pros: "Not much"
Cons: "Baggage process is dumb."
Cons: "They charged us $140 to check two carryon-sized bags (which we were able to fit in overhead bins on all of our other flights during the trip). VERY disappointed. It was either abandon our carryons, or pay the $140. We felt like we were held hostage by this airline's policy and will never fly with Jetstar again."
Pros: "Ticket agent was so very kind. Not to mention the staff found and retuned my phone after we landed."
Pros: "Easy well organized airline"
Pros: "personality of the team - very friendly and helpful!"
Pros: "Forgot to add check bag to my fair. Arrived early and was to add a check bag for $17. The service was great for the price of a short domestic flight."
Cons: "Website set for not allowing early payment of baggage fees in order to charge penalties."
Cons: "Huge baggage fees that surprised us."
Cons: "Check-in was poor, the check-in clerk was rude."
Pros: "Anything I liked has been ruined by the baggage fees. I am expecting to be reimbursed and look forward to some contact from a company representative."
Cons: "The price of the flight advertised clearly stated that there were no baggage fees, it was written as £0 after the words 'baggage fees', so I was clearly surprised to be asked to pay $70 upon arrival at the airport from my baggage. Would someone like to explain this? I will be taking this up with the senior partners at your company as I feel this is complete miss advertising. The fact that you can state zero fees and then expect customers to pay extra is RIDICULOUS!!! I WILL NEVER BE USING THIS COMPANY AGAIN, EVEN IF THE PRICE IS CONSIDERABLY LESS THAN A COMPETITOR."
Cons: "The ridiculously excessive charge to check a bag at the check-in counter!!!! Outrageous behaviour by airlines to have a policy of ripping people off! Never again Jetstar!!!!"
Pros: "cheap fare"
Cons: "late departure due to APV malfunction, brisk service"
Pros: "Quick flight. Had no check luggage which made it very easy; just on and off plane from Wellington to Christchurch in 35 minutes. For a such a short flight it was ok, would not fly with them for a longer flight."
Cons: "Fees and charges for everything."
Pros: "Flight was on time"
Cons: "we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max"
Cons: "Didn't know about the low weight allowance for carry-on; glad you didn't weigh my bag ..."
Pros: "Return flight was not full, extra space to stretch"
Cons: "Had to carry carry-on suit case up and down stairs when boarded the plane. Based on the seat, half of the passengers boarded through regular ramped hall way, half boarded through back door that went downstairs to get out of the building, then up the stairs to the airplane. In Auckland airport international terminal, all passengers had to weight their carry-on and personal bags, and if it's more than seven kg, you have to check it in. This was the first time I experienced that. I bought gifts in the airport and planned to buy more. Our carry ons were a few kg over the limit, and we were sent back to the check in counter, where we just got our boarding passes and no warnings were given. We were lucky we had plenty of time during this transfer to go through all the back and forth hassles. Paying the extra $$ for the surprise check ins was not pleasant. There was another scale at the gate counter, which totally cancelled my shopping plan. To be fair, weight limit was not enforced when we boarded the plane, but you never know when that scale will be used. During the flight, I asked a flight attendant for water, and she told me to get it myself pointing the curtain half a plane away. Another new experience. This was the first time we took Jetstar, and on the way to New Zealand, we didn't feel it was too much different from the other airlines we flew before except you have to pay for everything from a cup of tea to meals and entertainment, and of course we didn't go through Auckland. The return trip really made us realize you get what you pay for."
Pros: "Could get rebate by phone."
Cons: "Were slow to let us know that flight was cancelled and that it could not be rescheduled for a few days. Had to personally book on another airline--missed two earlier flights on the other airline due to Jetstar's delay."
Pros: "This is an inexpensive airline where nothing is included in the price of your ticket. The cost is great."
Cons: "You pay for all the extras, luggage, seat assignments, drinks, and snacks. This was not easily identifiable on the website."
Pros: "As good as you can get, considering it was economy. I think that the 787 made it that way--wonderful plane! I love Jet Star--being able to up-grade to comfort without much problem."
Cons: "Ordering food, even though a better value than most cut-rate airlines, is a pain to remember, and was difficult for some on board. When you say there will be no other food, people don't want to believe you."